51 to 75 of 181 Customer Experience Jobs in Berkshire

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

high-impact role, you'll take technical ownership of critical projects, leading the design and implementation of scalable systems that power everything from our customer-facing mobile apps and POS kiosks to internal tools and backend services. You’ll be hands-on across the stack — working with TypeScript, Vue … Expo, and Bun — and collaborating closely with product, design, and operational stakeholders to deliver robust solutions that improve customer experience and business performance. You’ll also manage team members, contribute to architectural decisions, and shape best practices as we scale our platform. If you're a strong full … mitigate system risks. Manage junior and mid-level engineers, providing feedback through code reviews, pairing, and knowledge-sharing sessions. ABOUT YOU: Strong software engineering experience, including experience managing a squad. Strong full-stack background, with deep expertise in TypeScript and frameworks like Vue or similar (React, Angular, etc. More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Data Engineer (MS Azure) Location: Middlesex 3 days in the office 2 days’ work from home Salary: Negotiable to £70,000 Dependent on Experience Job Reference J12953 Please note we can only accept applications from those with current UK working rights for this role, this client cannot offer visa … sponsorship. A market leading global logistics organisation seeks an experienced Data Engineer with Azure experience to support the development and optimisation of data pipelines. The role will focus on ensuring the reliable flow of information across the business, maintaining the highest standards of quality data and integrity. This is … they operate and by adding personal value Strategically challenges the status quo for identification of ongoing enhancements to operational effectiveness and enhancement of the customer experience Role Qualification Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related discipline Proven experience of SQL and relational More ❯

AI research and prototyping efforts in a small, high-impact innovation team Investigate frontier AI technologies and apply them to real-world editorial and customer experiences Bridge the gap between technical exploration and practical implementation Contribute to the long-term AI vision at a globally respected brand Work with … exciting stakeholders who are global leaders in their fields SKILLS AND EXPERIENCE Required Experience working directly with cutting-edge generative AI systems - especially around customer experience and big data Familiarity with unstructured data in the content space: text, audio, conversation, or video etc. Ability to communicate More ❯

in data, insights, and consulting, helping clients understand consumer behaviour and market dynamics to drive business growth. With expertise spanning brand, marketing, media, and customer experience, it delivers evidence-based strategies through advanced analytics and research. The company operates at the intersection of data science and human understanding … involves business-as-usual reporting as well as advanced analytics, (think regression, clustering, and causal modelling), within a high-volume data environment. SKILLS + EXPERIENCE Insights-focused analytics experience – reporting and commercial acumen Regular use of SQL and Python Experience solving optimisation business problems Strong communication skills … and experience delivering to stakeholders HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. More ❯

responsible AI practices, and compliance frameworks. Deliver Measurable Impact: Define success metrics and ensure business value is realized at every stage. Key Skills and Experience: Proven experience architecting AI/ML or GenAI solutions in complex, enterprise environments. Hands-on expertise with LLMs, NLP, MLOps, RAG pipelines, APIs … and real-time data systems. Strong track record in networks, telecom, or customer experience domains (preferred). Proficiency in cloud platforms like GCP, AWS, or Azure; plus tools like Kafka, Spark, Snowflake, Databricks. Skilled collaborator with excellent stakeholder and vendor management capabilities. Confident communicator with the ability to More ❯

Dashboards, and Operations. You will bring thought leadership in your domain and collaborate with cross-functional teams to implement innovative data solutions that enhance customer experience, drive revenue, and maintain a competitive edge in the digital marketplace. Moving towards One Enterprise Data Platform for Food is a strategic … Mars Food & Nutrition goal. We aim to harness data and insights to solve critical business problems and simplify the global data and analytics user experience, unlocking growth and operational excellence. What are we looking for? Hands-on experience designing scalable, greenfield data platforms in cloud environments using Azure … relational databases, ETL tools (e.g., Informatica), and scalable data platforms. Knowledge of Azure Data and Analytics stack; familiarity with AWS and GCP data solutions. Experience deploying AI solutions on Azure Open AI, GCP, and AWS platforms. 2-4 years of experience in data science roles or similar, ideally More ❯

with over 150 restaurants across England, Ireland, and the US. Our London-based Head Office supports both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our … stakeholders. Identify trends and opportunities to reduce incidents and improve service reliability. Lead service improvement initiatives and track delivery with suppliers. key skills + experience | Required: Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem … Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills, especially with business-facing teams Experience working with or managing outsourced IT service providers Strong analytical and reporting skills (e.g., service dashboards, trend analysis) Desirable: ITIL certification (Foundation or above) Experience with More ❯

Position Summary The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security. This extremely customer focussed team is split between London and Bristol, providing critical on-site … and efficiency across the technology landscape. Objectives and Key Results The Data Centre Engineer is part of the Data Centre Practice department within the Customer Experience and Managed Service. The key objectives will be to: • Commit to several dayshifts operating between the hours of 8:00am to … Provide hands and eyes services to all Claranet departments and external customers. • Installation and decommission of managed equipment within the Data Centres and external customer sites. • Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments. • Accepting and taking ownership of fault escalations More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

Define the metrics of success and report on progress Implement Infrastructure as Code for continuous service improvement Identify cost-saving opportunities Key Responsibilities Management experience is preferred but not essential for a strong SRE Engineer with aspirations to step into team leadership Several years of DevOps experience ideally … in an ISP, Telco or other Managed Services environment or able to demonstrate experience in a complex heterogeneous environment Comfortable working with automation tools (Puppet, Azure DevOps, Git) Worked in complex networking and firewall environments Demonstratable experience in dealing with technical debt effectively Comfortable leading conversions to drive … interpersonal skills - demonstrate a natural aptitude for dealing with people Comfortable working with automation tools (Puppet, Ansible, Git), pipelines (Azure DevOps) and test automation Experience with CI/CD tooling (Azure DevOps) Comfortable with Elasticsearch log standardisation, Kibana dashboard creation and data analysis skills AWS hands on - Cloud formation More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience. Why should you join? An international business who are performing well online and continue to heavily invest in digital growth and transformation. Work … ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery. Define and lead the digital operations … to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need: Strong ecommerce & digital ops background. Experience in a pureplay ecommerce business is the preference, or at least a very digitally heavy brand. Omnichannel experience is a must – website, mobile More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯

and operating expenses targets. You will oversee these business operations and sales optimisation through system and process re-engineering, with a focus on marketing, customer experience, and order lifecycle management. Responsibilities Create and implement a strategy for marketplaces, establish operational plans that support the overall objectives, and deliver … or troubleshoot assortment, pricing, and fulfilment issues on existing products. Work with other departments/functions to ensure a smooth fulfilment process with excellent customer satisfaction Communicate and collaborate with operations business partners (Supply Chain, Customer Service, Brand Managers) on any related tasks and ensure a high level … of customer service is maintained. Generate weekly reporting of marketplaces, identify actionable insights, and create plans to improvise business based on data. Partner with a wider E-Commerce team to share the marketplace vision, growth strategy, trends and insights, etc., and ensure that the brand message and goals are More ❯

games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of … their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience … products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers More ❯

life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength. Role Description: The Technical Consultant plays a key role in providing implementation … business needs, configuring solutions to meet those needs, and ensuring successful project delivery. The Technical Consultant collaborates with internal teams and stakeholders to drive customer satisfaction, adoption, and project success. Responsibilities: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (Master’s degree is … a plus). Proven experience (typically 3-5 years) in professional services, consulting, or technical implementation roles, preferably in software or technology. Strong technical aptitude and proficiency in software configuration, system integration, and troubleshooting. Experience with practice management system architecture Intermediate level T-SQL is essential Experience More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯