51 to 75 of 117 Customer Experience Jobs in Berkshire

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such as analysis, acceptance, launch and live ops. Responsible ...

consulting initiatives. You'll also manage, coach and develop a small number of staff, with a focus on managing employee performance Minimum requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … have). Healthcare or Public sector experience. Responsible for owning the end-to-end product backlog and taking responsibility for story quality and maturity. Experience in shaping the approach taken in a range of phases of the software development lifecycle – such as analysis, acceptance, launch and live ops. Responsible ...

full executive sponsorship and commercial accountability. The platform will blend digital-first delivery with differentiated advice models, enabling the bank to scale into new customer segments while materially improving the customer experience and reducing cost-to-serve. This role suits a digital product athlete who thrives … build environments and has deep, hands-on experience within wealthtech. The Role You will own the end-to-end design, build, and launch of a wealth platform. Operating as a start-up within the bank, you will define the product vision, shape the operating model, and drive delivery through ...

with enterprise customers while proactively monitoring account health and satisfaction. In this role, you'll continuously look for ways to add value, enhance the customer experience, and identify growth opportunities within your portfolio of enterprise accounts. You'll help shape and execute targeted account plans. You'll track … customer goals, milestones, and feedback, sharing insights and updates with internal stakeholders. Collaboration is key, you'll partner cross-functionally to deliver outstanding outcomes, while identifying, escalating, and helping resolve potential risks to support long-term customer success and retention. This individual requires a candidate who can blend ...

delivery-only role. You will act as a true business partner, shaping a technology vision that accelerates revenue growth, strengthens pipeline velocity, enhances customer experience, and unlocks measurable commercial value. What you will lead Own the technology strategy and roadmap for Commercial & Marketing — including Salesforce (Sales, Marketing, Revenue … Cloud) and Martech platforms Translate commercial goals into prioritised technology investments that deliver business outcomes Shape digital experience and capability evolution, not just project delivery Influence senior leadership and guide value-led decision-making Lead internal teams and partner ecosystems to deliver a best-in-class commercial tech landscape ...

delivering exceptional IT solutions and support to some of the capital's most prominent financial organisations. Renowned for their technical expertise and outstanding customer experience, they continue to expand and are now looking for an experienced Onsite 2nd Line IT Support Engineer to join their team, providing dedicated … Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience: 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service Provider ...

whilst being exposed to the latest ways of working within the industry. We work in cross-functional teams so you will need to demonstrate experience or an interest in visual, product and UX/UI design, along with the practical & technical knowledge to support ideas. You will have knowledge … studio by: Client: Independently Create Deliverables Present work regularly to the client Craft: Understand the other disciplines required to create a product experience Consistently support more junior staff Solely responsible for specific deliverables Culture: Engage with others within the studio Support each other whenever necessary Actively contribute ...

call TCS London Office number 02031552100/+44 204 520 2575 with the subject line: "Application Support Request". Role: AEM Architect – Adobe Experience management Location: London, United Kingdom Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your expertise in Adobe experience management? We have … great opportunity for you – AEM Architect – Adobe Experience management! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or public sector experience. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have). Healthcare or public sector experience. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

Mobile) | 6-Month Contract Rolling Retail Energy Sector IR35: Inside IR35 Overview We're seeking a number of Software Engineer's with extensive experience in React to join a fast-moving Web/Mobile Squad within the retail division of a major UK energy provider. Contract Details Length … Inside IR35 What You'll Be Doing As part of a cross-functional squad, you'll contribute to the development and optimisation of key customer-facing digital touchpoints. From enhancing web UI performance to refining mobile user journeys, you'll play a central role in improving how customers engage ...

looking for The Integrated Service Delivery Lead Below are details Location: United Kingdom, Native Experience: 20+ years in IT, with extensive exposure to customer projects across diverse domains. Role Overview The Integrated Service Delivery Lead will be responsible for managing and delivering complex end-to-end IT services … functional delivery teams to resolve service issues and escalations in a timely manner. Monitor operational performance dashboards and proactively address service risks and deviations. Customer Stakeholder Engagement: Act as a trusted advisor to clients, engaging at CXO level to understand business objectives and align IT services accordingly Conduct regular ...

architects, marketing leaders, and business users. In this role, you'll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks. This is a project leadership position where you'll shape transformative Salesforce solutions for retail … clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You'll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels. What you'll be doing ...

Deep Learning Frameworks | AI Our client partners with some of the world's most recognisable brands to deliver innovative, data-driven solutions that transform customer experience, strategy, and performance. From global enterprises to digital-first disruptors, they help businesses harness the power of advanced analytics, machine learning … people who want to influence the direction of AI and data science solutions across real-world business problems. Ideally you will have prior experience with any modern AI approaches - GenAI, Agentic etc. You will set the technical vision, oversee project teams, and serve as a trusted advisor to senior ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Azure data solutions. Provide technical leadership and mentorship to data engineering teams, promoting continuous improvement and innovation. What We're Looking For Proven experience as a Data Solution Architect or Data Platform Architect with a primary focus on Azure. Hands-on expertise with Azure Data Factory, Synapse Analytics, Data ...

brand positioning. Product Development & Innovation Identify and pilot new product features — such as advisory councils, awards, innovation showcases, and digital matchmaking tools. Champion the customer experience, ensuring every event is insight-led, differentiated, and commercially viable. Market Intelligence & Stakeholder Engagement Conduct ongoing market analysis to track industry trends … content to fuel marketing campaigns Represent the client externally at industry events, partner meetings, and client sessions as a thought leader. Attributes 6+ years' experience in B2B events, media, or community-led businesses, including 3+ years in a product or portfolio leadership role. Proven ability to grow event brands ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Required Qualifications Bachelor's or Master's degree in Data Science, Computer Science, Information Systems, or a related field. 7+ years of hands-on experience in data engineering, data modeling, data architecture, or analytics. Expertise in SQL, entity-relationship modeling, and dimensional data modeling. Experience with relational ...

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Required Qualifications Bachelor's or Master's degree in Data Science, Computer Science, Information Systems, or a related field. 7+ years of hands-on experience in data engineering, data modeling, data architecture, or analytics. Expertise in SQL, entity-relationship modeling, and dimensional data modeling. Experience with relational ...

role in shaping technical strategy, leading high-performing engineering teams, and ensuring that technology solutions align with business goals across underwriting, sales, operations, and customer experience. Key Responsibilities Lead, mentor, and develop engineering teams across Salesforce and core platform engineering Own the delivery, optimisation, and governance of Salesforce solutions … supporting sales, distribution, and customer operations Oversee the wider engineering ecosystem, including services and infrastructure across GCP and Microsoft platforms (e.g. Azure, M365, .NET) Partner closely with senior stakeholders across the business to translate strategic objectives into technical roadmap Ensure engineering best practices across architecture, security, scalability, and performance ...

transformation and productivity programmes across complex environments Driving innovation through cloud, automation, AI, data platforms, Salesforce and M365 Partnering with senior leaders to improve customer experience and operational efficiency Embedding strong, flexible project governance and a culture of continuous improvement Identifying and assessing emerging technologies and their business … strategic, collaborative digital leader with the ability to operate at pace and influence at the most senior levels. You will bring: Extensive experience leading digital transformation and complex change programmes at scale A strong track record of delivering institution-wide productivity and modernisation initiatives Broad, current knowledge of technology ...

world's most prominent gaming and gambling groups as they embark on a CEO-backed AI transformation — reimagining personalisation, player safety, automation and customer experience for millions of users across a high-scale, tightly regulated environment. Right now, we're expanding our central AI & Intelligent Automation team … closely with DS, DE, Product and Ops — real ownership from day one Use cases you'll touch: Real-time personalisation Player safety & risk monitoring Customer ops & support tooling Internal agentic workflows that actually make us faster What you bring Strong Python + backend engineering chops Proven experience shipping ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services, delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota, ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you'll need to succeed Essential: Experience in a leadership role, including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design, deployment (CI/ ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...