51 to 75 of 126 Customer Experience Jobs in Berkshire

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

harnessing the latest AI technologies to deliver simpler, faster, and more efficient digital experiences across departments. We’re looking for an experienced Cloud & DevOps Engineer to join the AI Customer Experience team - a multidisciplinary group driving innovation in Generative AI, conversational interfaces, and automation. You’ll design, build, and manage the infrastructure that powers large-scale AI services … comprehensive monitoring, logging, and alerting to maintain high system reliability and performance. Provide technical support for complex issues and advise on modern engineering practices for large-scale projects. Skills & Experience Strong background as a DevOps or Cloud Engineer in public cloud environments (AWS, Azure, or GCP). Experience deploying and managing infrastructure for AI/ML workloads using … MLOps or LLMOps practices. Excellent scripting and automation skills in Python (e.g. Boto3, SDKs). Proven experience with Python-based IaC frameworks (Pulumi, Terraform, CDKs). Hands-on experience building CI/CD pipelines for AI deployments (Github Actions, MLFlow, ZenML, or similar). Deep understanding of containerisation and orchestration tools (Docker, Kubernetes). Desirable Experience deploying More ❯

Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven experience in IT Service Delivery or IT Operations within a hospitality or multi-site retail environment (hospitality … strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure, analytical, and pragmatic in fast-moving operational settings. A … enjoys working with suppliers to find smart, scalable solutions. This is an exciting opportunity to join a respected hospitality brand where your expertise will directly impact service quality and customer experience across the UK and beyond. More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

Lead innovation initiatives in areas including digital commerce, omnichannel retail, and supply chain transformation. What We’re Looking For Deep expertise in Consumer Markets technology and business architecture , with experience in direct-to-consumer, digital commerce, customer experience platforms, and digital supply chain. Proven ability to design and deliver large-scale, technology-enabled platforms for Tier More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

initiatives. Build long-term, strategic relationships with senior clinical, operational, and procurement stakeholders. Lead the full sales cycle from prospecting through to close, managing procurement processes and ensuring exceptional customer experience post-sale. Act as the key relationship holder for NHS clients, positioning yourself as a trusted advisor and strategic partner. About you 3+ years’ experience in … the ability to navigate complex procurement frameworks. Entrepreneurial, self-starting mindset with a blend of hunter mentality and relationship focus. Confident communicator, comfortable engaging C-suite and clinical leaders. Experience with Salesforce CRM and knowledge of NHS procurement or frameworks is highly desirable. Package Up to £55,000 base + uncapped commission + accelerators HYBRID - 1-2 days p … social impact Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK . We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software. Arius Recruit Ltd is acting as More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

dynamics to provide actionable insights Act as trusted advisor to senior stakeholders Exposure to domain specific consulting in any one of the areas such as Financial services, supply chain, Customer Experience , Operations etc Guide clients in adopting and optimising cloud based business models Interpret business data to build compelling business cases and transformation roadmaps For Data expertise Exposure … use data and analytics to drive business insights, develop use cases for business improvements, develop KPIs Define Data strategy and modernisation roadmaps Your Profile Key Skills/Knowledge/Experience Exposure to business strategy and transformation Cloud Consulting & Digital Platforms Any industry domain knowledge Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

Years of Experience: 3- 5+ years Skills: Go, Java, Git, REST Web Services, Jenkins, NoSQL, Postgres/ql Based in London Victoria or Burgess Hill Enthusiastic, diligent Senior Golang Software Engineer to work on the global Loyalty and Benefits platform in American Express. The candidate should have excellent soft skills, strong technical ability with an extensive passion to learn. … A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge and skills as an Engineer. As a Software Engineer on an Scrum team, you … will be building and enhancing features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: · Demonstrable experience in at least one back-end type safe programming language (Golang Preferred) · Comfortable/experienced with back-end micro-service architecture and communication, specifically REST and asynchronous messaging services More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … is a great opportunity to take on more ownership and really make your mark as the companies first Product Designer! What are they looking for? 2-5 years of experience in UX/UI design for digital products, ideally in a startup or fast-paced environment Strong portfolio showcasing UX and UI skills across web and mobile platforms Proficiency … in Figma Comfortable working cross-functionally with engineers and stakeholders Excellent communication skills and attention to detail Experience with responsive and mobile-first design This role would suit someone early in their career with a pro-active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and More ❯

and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform ( a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service . 💻📈. As Senior Product … high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? A proactive Product Manager with experience driving change in operational systems 🛠️ Able to work with complex integrations, and internal platforms 🔗 Skilled in stakeholder management and leading cross-functional teams 🤝 Customer-focused with a deep … understanding of operational workflows 👥 Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️ Nice to have: experience in retail 🛍️ Key Responsibilities: Lead the transformation of the scheduling and booking platform over the next 12 months 📅 Operationalize the platform online and integrate it fully into stores 🖥️🏬 Manage external partners for scheduling and route optimization 🚚 Work closely More ❯

Data Scientist (Retail) 1 x Lead Data Scientist (SaaS) Our client partners with some of the world’s most recognisable brands to deliver innovative, data-driven solutions that transform customer experience, strategy, and performance. From global enterprises to digital-first disruptors, they help businesses harness the power of advanced analytics, machine learning, and AI to stay competitive in More ❯

to thrive under tight deadlines in a fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate with business areas More ❯

to thrive under tight deadlines in a fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate with business areas More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

full lifecycle of a product, from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap … products, and balance resources to ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams Experience in delivering finely … strategies Exceptional writing and editing skills, combined with strong presentation and public speaking skills Preferred skills and qualifications Bachelor’s degree (or equivalent) in product design or engineering Previous experience in software and web development Proven success as a product developer in a nonmanagerial role Demonstrable knowledge of SEM (search engine marketing) and online advertising More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Design Lead, FinTech experience is needed , London, Hybrid, £80k-£100k base, B2B, UI/UX A rapidly growing fintech is looking for a passionate and pragmatic Design Lead to help establish and shape its design function. This is a rare opportunity to build a design culture from the ground up, covering UI/UX, API documentation, and visual identity. … combines strategic thinking with hands-on delivery. You’ll lead a small but high-performing team, define scalable design systems and workflows, and play a key part in shaping customer experience across the company’s core digital products. Responsibilities include leading and mentoring designers, overseeing product and UX design, maintaining design consistency, and collaborating closely with cross-functional … during early product development stages. The ideal candidate will have at least four years in a senior or leadership design role, a portfolio demonstrating both craft and strategy, and experience across UI/UX and brand design. Strong communication skills, adaptability, and comfort working in a fast-paced environment are essential. More ❯

Industry. You’ll develop trusted client relationships, shape strategic transformation programmes, and oversee delivery that connects technology, data, and consulting. You’ll help financial services organisations modernise operations, improve customer experience, and manage regulatory and digital challenges while driving sustainable growth. You’ll also play a key role in expanding Valcon’s presence in the sector and developing … growth. What You’ll Bring Proven commercial leadership in a technology or data-led consultancy. Strong record of hunting and farming success within financial services, driving sustained portfolio growth. Experience defining and executing industry strategy in collaboration with senior leadership. Deep understanding of how data, technology, and consulting deliver business and regulatory outcomes. Established relationships with tool and platform … providers and experience building strategic alliances. Credibility and influence with senior stakeholders across business and technology. Industry expertise across banking, insurance, and capital markets, with insight into current market and regulatory drivers. Skilled in leading senior teams, fostering collaboration, and driving commercial accountability. Why Join Valcon The UK financial services sector is evolving fast. Over half of new board More ❯

We’re partnering with a household brand as they embark on a bold CRM transformation across Europe. They’re building a brand new Customer Engagement division, and this is one of the very first hires into it. This isn’t campaign delivery, it’s CRM architecture. That means you’ll be laying the foundations and building the platform from … scratch, for how this business builds trust, personalisation and loyalty through every stage of the customer journey. The Role: This is a newly created role reporting into senior leadership, with one direct report to recruit and manage. You’ll lead the implementation of Salesforce Marketing Cloud across the business and design an adaptive, CRM model that can flex by … CRM performance across markets What We’re Looking For: Someone who’s helped stand up a CRM function from scratch, you know what’s needed before it exists Proven experience using Salesforce Marketing Cloud (or similar enterprise platform) at scale Deep understanding of GDPR and consent management in a multi-market setting Strategic thinker with strong technical and architectural More ❯

We’re partnering with a household brand as they embark on a bold CRM transformation across Europe. They’re building a brand new Customer Engagement division, and this is one of the very first hires into it. This isn’t campaign delivery, it’s CRM architecture. That means you’ll be laying the foundations and building the platform from … scratch, for how this business builds trust, personalisation and loyalty through every stage of the customer journey. The Role: This is a newly created role reporting into senior leadership, with one direct report to recruit and manage. You’ll lead the implementation of Salesforce Marketing Cloud across the business and design an adaptive, CRM model that can flex by … CRM performance across markets What We’re Looking For: Someone who’s helped stand up a CRM function from scratch, you know what’s needed before it exists Proven experience using Salesforce Marketing Cloud (or similar enterprise platform) at scale Deep understanding of GDPR and consent management in a multi-market setting Strategic thinker with strong technical and architectural More ❯

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology/IoT/SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry . Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data … driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic … improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role. Demonstrated ability to understand client needs and build trusted, long-term More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯