76 to 100 of 203 Customer Experience Jobs in Berkshire

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

digital transformation journeys. Our focus is on delivering tangible value by reimagining operating models, implementing cutting-edge technologies, and optimising processes to enhance efficiency, customer experience, and regulatory compliance. We pride ourselves on a collaborative culture, fostering professional growth and empowering our consultants to make a real difference. … Change You are a highly analytical and experienced professional with a passion for digital innovation and a strong understanding of the financial services landscape. Experience: Typically 4-7 years of experience in management consulting, or a blend of consulting and significant in-house digital transformation/change management … experience within financial services. Digital Transformation Expertise: Proven track record of delivering successful digital transformation projects, ideally within banking, insurance, wealth management, or capital markets. Financial Services Knowledge: A solid grasp of the operational, regulatory, and competitive landscape within the financial services sector. Consulting Toolkit: Demonstrable proficiency in consulting More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile … the next phase of innovation and growth. Responsibilities • Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys. • Translate business vision into an actionable roadmap with clear priorities, success metrics, and outcomes. • Collaborate closely with engineering, design, operations, and commercial teams … to ensure consistent, high-quality execution. • Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends. • Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences. • Establish agile product processes and foster a More ❯

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + bonus … Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify More ❯

month fixed-term contract to cover maternity leave. This is an exciting opportunity to take the lead on our systems strategy, digital innovation, and customer experience initiatives at a pivotal time for the business. In this role, you will be responsible for optimising the performance of our core … talented tech and UX team, and driving key digital transformation projects. Your work will directly contribute to enhancing operational efficiency and delivering an exceptional experience for both our customers and internal users. Key Responsibilities: Lead and coordinate the delivery of system improvements and integrations aligned with business goals Oversee … departments to translate business needs into technical solutions Provide leadership to a team of developers, analysts, and UX professionals Drive continuous improvements in user experience and internal system usability Lead or support digital transformation and innovation initiatives Core Requirements: Proven experience in systems strategy and planning, particularly around More ❯

optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients. This is a strategic leadership role for someone with strong technical depth in cloud and observability … a customer-first mindset, and a passion for building and mentoring high-performing teams. 🔧 Role Overview: Lead and coach a team of TAMs to deliver world-class onboarding and technical account management. Define and track KPIs tied to customer success and product adoption. Provide hands-on guidance on … implementing observability tools— logs, metrics, traces , and beyond. Act as the key escalation point for technical challenges and align customer goals with platform capabilities. Use data to drive improvements across customer experience, product feedback, and operational efficiency. ✅ Ideal Background: Solid experience in Cloud DevOps (e.g. AWS More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an … and inspirational Sales Manager to lead a team of Commercial Account Managers focused within the CEE & Turkey regions. You will be responsible for driving customer satisfaction, portfolio awareness and ultimately net new revenue growth. When required, the individual will provide executive customer facing support, driving deals alongside the … to-day Lead and motivate a team of Account Managers to drive revenue both net new and existing accounts through a positive, high-touch customer experience within accounts between 250-2,500 users (and for certain territories above 2500 Users) Telephone and face to face Exec level support More ❯

and long-term business performance. The passion of our New Business Development Executives for our brand and their drive to succeed help increase our customer base and product sales nationwide. This role involves acquiring new customers by self-generating opportunities, visiting potential sites, creating awareness, and driving distribution through … and convert independent and regional group outlets in the out-of-home channel. They work closely with internal stakeholders to ensure a first-class customer experience from day one and foster long-term brand loyalty. Responsibilities Achieve daily, weekly, and monthly new business productivity measures. Meet Acquisition Targets … convert independent and group prospects into customers. Plan and organise your time effectively to drive results and efficiency. Use CRM systems to record visits, customer interactions, and orders. Manage and maintain a healthy sales pipeline. Negotiate and develop commercial trading agreements with key customers. Collaborate proactively with the Field More ❯

data stack built on Google Cloud Platform (GCP), helping ensure data is accessible, high quality, and driving decisions across marketing, product, operations, finance and customer experience, among others. You’ll work closely with the growth and product teams, providing web analytics support using GA360/GA4 data in … conversion funnels, and traffic segmentation Collaborating with business stakeholders to model meaningful metrics and enable self-service reporting Working on internal AI initiatives like customer segmentation, recommendation systems, and self-healing data tools Continuously identifying areas to automate, streamline, or improve reliability Staying on top of industry trends in … data models Curiosity and proactiveness, especially around AI and emerging tech Comfortable working in a small team that spans a wide surface area—from CX to ops and inventory A background in retail, D2C, or multichannel ecommerce environments The Data Engineer will join a growing data team, with a broad More ❯

working closely with stakeholders to gather, analyze, and document business requirements while ensuring that mobile and digital banking solutions align with regulatory standards and customer experience goals. Key Responsibilities: • Requirement Gathering: Collaborate with stakeholders to elicit, analyze, and validate business, functional, and non-functional requirements with a focus … business objectives. • Compliance & Security: Ensure adherence to UK-specific financial regulations such as FCA, PSD2, Open Banking, APP Scam Codes, and GDPR, especially where customer data and transactional services are involved. Required Qualifications: • 5+ years of experience as a Business Analyst in the banking or financial services domain More ❯

lifecycle. • As a Domain Architect, candidates will be intensely involved in business process consulting; you will define the problem, propose, and create the solution. • Experience working in SAP FICO as functional consultant in all sub modules: AP, AR, Asset Management, Controlling, Product costing, Integration with Bank, Tax, Intercompany • Collaborate … AMS teams • Identify all Finance related touch points and implications across all core modules of SAP. • Lead the team onsite and offshore • FICO AMS experience and handling the team with INC management as per the skill set Proposing solutions for critical INCs Required: • Experience in Business Process Consulting … end-to-end SAP Finance projects up to S/4 HANA • Should be able to work with Business SMEs and proactivity communicate with customer • Experience in handling Interfaces with 3rd party system IDOC/ALE/Flat File Preferred: • Prior experience in a finance-related role More ❯

world’s most recognisable brands. This is a pivotal role for someone who’s passionate about digital optimisation and confident bridging data, technology, and customer experience strategy. The Role As the GA4 Enablement Lead , you’ll sit at the heart of digital analytics and experimentation strategy—driving value … from data across customer journeys and platforms. You’ll own workstreams from analytics implementation to A/B testing, and work cross-functionally with strategists, developers, and client teams to ensure data is powering better decisions and more engaging experiences. Key areas of focus include: GA4 implementation, auditing, and … with clients to embed a culture of experimentation Leading workshops, managing projects, and influencing key stakeholders What We’re Looking For 2–5+ years’ experience with GA4 (implementation and/or reporting) Hands-on experience with CRO or experimentation tools (e.g. Optimizely, Google Optimize, VWO) Excellent client-facing More ❯

a contractual basis. The role: You’ll be working closely with product managers, designers and engineers across teams to create a world-class user experience for our customers. You'll be responsible for the development and ongoing maintenance of our partners checkout user interface and user experience (UI … involved in wider technical decisions that positively impact the department and company Collaborate with backend engineers on API specifications and integration Improve the seller & customer experience in gradual, frequent iterations Experience required Have strong technical skills with: React, TypeScript, CSS, React Testing Library/Vitest, Playwright. Implemented … performant, responsive front-end applications in agile Product teams. Have substantial experience working closely with product designers during discovery and implementation phases of projects. Have a strong understanding of the development process from design through to deployment and maintenance and what that means for day-to-day development. Have More ❯

be part of the RX Global Digital Engineering team. You will develop full stack solutions and services as part of our global platform, enhancing customer experiences at our shows and supporting their business growth. Responsibilities Lead the development of cloud-hosted web and mobile solutions, optimizing customer experience … driven architectures, and micro-services. Take a test-first approach to development and integration testing. Develop global multi-lingual and multi-tenant systems. Requirements Experience with full-stack development on high-reliability, high-availability web applications, including PWA and/or SPA. Senior Developer experience in a multi … to-end lifecycle from design to deployment. Proficiency in programming languages and databases such as C#/.NET Core, SQL, ReactJS/Typescript, CSS. Experience with AWS, S3, Lambda, SNS, SQS, or equivalents on other cloud platforms. Experience in designing and implementing APIs, understanding RESTful and GraphQL principles More ❯

little as 12 weeks. Unlike other financial technologies, FintechOS breaks data free from the core, enabling the creation of personalized and differentiated products and customer journeys at scale. FintechOS is a cloud-native platform that connects with any ecosystem tech or service – financial and non-financial – and can plug … to the insurance sector. If you're proficient in modern programming languages, have strong problem-solving skills, can articulate complex technical concepts, and have experience building solutions for insurance products and services , we want you on our team! Responsibilities Design enterprise architecture solutions that align with long-term business … Design data models and integration approaches to ensure data consistency, quality, and security across insurance systems (e.g., claims processing, policy management, underwriting). Conduct customer-focused presentations and technical product demonstrations specific to insurance technologies. Skills Must have Proven design and implementation experience with enterprise-scale systems , including More ❯

Executive Event & Briefing Manager – Elevate Global Customer Experiences Are you passionate about creating unforgettable experiences for high-level stakeholders? Do you thrive in fast-paced environments where attention to detail and flawless execution matter? We’re looking for a seasoned Executive Event & Briefing Manager to join a high-performing … team at the heart of a global Customer Experience Center. In this role, you’ll be the driving force behind executive briefings and strategic client events that bring innovation, technology, and partnership to life. The Offer: Competitive salary of £80,000 - £89,000 pa Role will start on … events with precision and poise. Serve as a trusted point of contact for senior internal stakeholders and global business partners, ensuring a seamless, professional experience for every guest. Maintain operational excellence across internal tools and processes that support the delivery of high-impact customer engagements. What You Bring More ❯

provide a range of security services from security awareness training, policies and assessments. Their goal is to empower, and provide clients with an exceptional customer experience by thinking outside the box, sharing knowledge and delivering high-quality results. As an employee you will receive a competitive salary and … mobile application security assessments Conduct API, cloud and infrastructure pen tests Provide post-test support Assist with the development of junior team members Essential Experience 3-5 Years Previous Testing Experience OWASP Web Applications Testing Methodology SSL/TLS , HTTP Cloud Platforms OSI Model Benefits Annual Training and More ❯

sector. With an ambitious roadmap and strong investment in AI, data science, and engineering, this business is focused on building the most advanced, personalised customer experiences in the industry. With a dynamic culture rooted in product innovation, agile methodologies, and continuous learning, this is the ideal environment for experienced … thinking Data Science function. Sitting within the personalisation team, you’ll be working alongside machine learning engineers, product stakeholders, and developers to deliver intelligent, customer-facing features starting with personalisation but evolving toward reward systems. This is a hands-on, end-to-end role where you’ll have full … a major part in shaping the roadmap for intelligent products across a modern, scalable platform. Responsibilities Building scalable, data-driven product features that enhance customer experience and drive automation across the platform. Translating business requirements into actionable data science solutions, even when context is limited or requirements are More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, Banking, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector … the role will enable successful candidates to operate across all Transformation engagements, it is expected from this role that successful candidates will have significant experience with managing teams and working in large engagements. What will you need to do it? Successful candidates will be able to demonstrate experience … engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation including reviewing policies, identifying requirements, project design and business solutions. Experience in mapping and improving More ❯

Title - RVP International Get to know us At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision … forecasts and team performance. Consistently deliver quarterly goals and exceed annual revenue and churn & attrition targets, Lead by example in a dotted line the Customer Success, the presales, the alliances, the delivery and the marketing team to promote an unparalleled customer experience Demonstrate excellent sales leadership, recruiting … regular reporting on performance and progress to management and internal stakeholders, recommending strategic initiatives to improve the efficiency and profitability of this market Professional experience The successful candidate will be a highly experienced strategic sales leader, with a solid track record in developing and managing international sales organizations with More ❯

Growth DTC Brand London, £40,000 – £50,000 Are you a data-driven CRM specialist who thrives at the intersection of strategy, performance, and customer experience? This is a unique opportunity to join a mission-led DTC brand that's redefining the industry across Europe, with strong commercial … customers, and a truly passionate team. As Senior CRM Specialist, you'll take ownership of digital communications for a fast-growing product line, driving customer retention and revenue across email, push, and SMS. You’ll partner cross-functionally with Product, Creative, Operations and BI teams to craft and execute … campaigns that engage, convert, and add real customer value. This is a hands-on, high-impact role for someone ready to step up, shape strategy, and own execution in a high-growth e-commerce environment. Key Responsibilities: Build and deliver CRM campaigns that boost adoption of digital add-ons More ❯