76 to 100 of 126 Customer Experience Jobs in Berkshire

roughly 1/2 days a week in London) We’re partnered with a well-established, tech-driven company that’s redefining how data science supports product innovation and customer experience across its domain. With a strong focus on automation, personalisation, and intelligent decisioning, this organisation is placing data science at the heart of its strategy, investing heavily … practices, helping teams unlock greater value from data Lead by example in establishing a sustainable, scalable approach to AI delivery What We’re Looking For 6-10+ years’ experience as a Data Scientist or ML Engineer, with exposure to both traditional ML and generative AI Strong belief in data science as a product, not just a modelling function … software engineering principles, and deployment tooling Familiarity with experimentation frameworks and model monitoring approaches A pragmatic mindset, able to balance rigour with delivery, and guide stakeholders toward value Prior experience building ML capabilities within product-focused teams or high-growth environments Interest in shaping team norms, mentoring others, and elevating data science maturity Package includes: Competitive salary, annual performance More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

Post-Delivery Support & Transition Coordinate knowledge transfer to operations/support teams. Transition delivery for post-deployment support, solution performance monitoring, and post-launch issues resolution. Key Skills/Experience: Platform-Specific Microsoft Power Platform (PowerApps, Power Automate, Dataverse): Understanding of custom app development, connectors, and governance. Enterprise Tools: Experience with tools such as SharePoint, Dataverse, Dynamics … Azure DevOps. API Enterprise Service Bus and Integration Delivery & Project Management Experience End-to-End Solution Delivery: Proven experience managing full project lifecycles from initiation to deployment. Agile/Lean Delivery: Experience delivering in Agile environments, leading sprints, backlog grooming, and iterative releases. Resource Planning: Managing cross-functional teams, assigning responsibilities, and optimizing team capacity. Risk and … Issue Management: Proactively identifying, managing, and mitigating issues and dependencies. Budget & Cost Management: Experience managing delivery budgets and vendor contracts (if applicable). Leadership and Team Management Team Leadership: Experience leading multi-disciplinary technical teams (developers, analysts, QA, DevOps, etc.,). Mentoring and Coaching: Providing guidance and support to junior team members or technical leads. Stakeholder & Communication Skills More ❯

help shape the supply chain of the future. Position Overview The Program Manager will play a critical role in establishing and maturing the PMO function within Professional Services and Customer Success. This individual will create and implement standard operating procedures (SOPs), develop training materials, and set up governance and control mechanisms to ensure successful project delivery. The Program Manager … will mentor and guide project managers, lead by example, and ensure alignment with organizational objectives. In addition to PMO development, this role may directly manage some customer implementation projects, leveraging advanced project management methodologies and internal tools to deliver on-time, within scope, and on budget - consistently meeting customer expectations and contractual obligations. About us Did you ever … Through its innovative mission-critical software platform, Loftware enables businesses to enhance supply chain efficiency, ensure regulatory compliance, and deliver consistent and accurate identification that supports brand integrity and customer satisfaction. We make the supply chain work. Location: United Kingdom, Reading or Remote. Please note : Visa sponsorship is not available for this role. Key Responsibilities PMO Development & Governance Design More ❯

enterprise use cases. This role will be pivotal in shaping our AI strategy, driving innovation, and delivering scalable, secure, and ethical GenAI-powered systems that transform business processes and customer experiences. Key Responsibilities: Solution Design & Architecture Design end-to-end GenAI solutions using LLMs, multimodal models, and custom fine-tuning approaches. Architect scalable, secure, and cost-effective GenAI systems More ❯

and appropriate last-mile distributors, for a seamless and flexible consumer delivery experience. Supporting over 60 native OCS branches worldwide, OCS has a global network to ensure service and customer experience is at the forefront of all we do. Our major international hubs ensure global connection with operations in Los Angeles, Tokyo, Hong Kong, Shanghai, Toronto, Paris, Frankfurt … testing, and ensure the overall quality of the application. Collaboration: Work with cross-functional teams, including logistics experts, sales managers, and business stakeholders, to deliver projects successfully. Qualifications and Experience: Small team environment with the expectation of mucking in with general IT issues ranging from user upgrades to faulty hardware when necessary. Knowledge of Java, C# and Asp.net advantageous … role is not a Hybrid Role, or a role that can be based from home. To Apply: Please submit your CV and a compelling cover letter highlighting your relevant experience and why you are the ideal candidate for this role to vacancies@ocsworldwide.co.uk. Next Steps and Housekeeping Only successful candidates will be contacted for further assessment. If you have More ❯

and appropriate last-mile distributors, for a seamless and flexible consumer delivery experience. Supporting over 60 native OCS branches worldwide, OCS has a global network to ensure service and customer experience is at the forefront of all we do. Our major international hubs ensure global connection with operations in Los Angeles, Tokyo, Hong Kong, Shanghai, Toronto, Paris, Frankfurt … testing, and ensure the overall quality of the application. Collaboration: Work with cross-functional teams, including logistics experts, sales managers, and business stakeholders, to deliver projects successfully. Qualifications and Experience: Small team environment with the expectation of mucking in with general IT issues ranging from user upgrades to faulty hardware when necessary. Knowledge of Java, C# and Asp.net advantageous … role is not a Hybrid Role, or a role that can be based from home. To Apply: Please submit your CV and a compelling cover letter highlighting your relevant experience and why you are the ideal candidate for this role to vacancies@ocsworldwide.co.uk. Next Steps and Housekeeping Only successful candidates will be contacted for further assessment. If you have More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … for model training and inference. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, Applied Mathematics, or a related field. 4+ years of experience in building and deploying AI/ML models in a business setting, ideally in a regulated or enterprise environment. Demonstrated experience taking AI solutions from ideation to production … to translate business questions into analytical frameworks and interpret results for non-technical stakeholders. Strong proficiency in Python, SQL, and relevant ML libraries (e.g., Scikit-learn, TensorFlow, PyTorch). Experience with model operationalization using tools like Docker, Kubernetes, MLflow, or SageMaker. Marketing KPIs knowledge: CTR, conversion rate, MQL to SQL, ROI, CLV, CAC, retention. Experience working with multi More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … and technical implementation. You are expected to take an active role on both sides and define how the application looks and how it works. Responsibilities: •7-9 years of experience in Developing and implementing UI components using React.js •Collaborating with cross-functional teams to design and ship new features •Building reusable components and front-end libraries for future use … and consistency Qualifications & Skills: •A degree in computer science, software engineering, or a related field •Proficiency in React.js and its core principles •Strong JavaScript, TypeScript HTML5, and CSS3 skills •Experience with popular React.js workflows (such as Redux) •Familiarity with RESTful APIs and integration •Knowledge of modern authorization mechanisms, such as JSON Web Tokens •Understanding of front-end build tools More ❯

by creating deliverables and assets, whilst being exposed to the latest ways of working within the industry. We work in cross-functional teams so you will need to demonstrate experience or an interest in visual, product and UX/UI design, along with the practical & technical knowledge to support ideas. You will have knowledge of multiple disciplines that are … Product Designer, you will contribute to our studio by: Client: Independently Create Deliverables Present work regularly to the client Craft: Understand the other disciplines required to create a product experience Consistently support more junior staff Solely responsible for specific deliverables Culture: Engage with others within the studio Support each other whenever necessary Actively contribute to the studio culture Responsibilities … technologists to ensure effectiveness and feasibility of your designs Encourage best practice in the studio though different mediums of design Support with the creation of prototypes and decks Qualifications: Experience in a design position within an agency or product business A portfolio demonstrating form and function across a variety of products Good understanding of design fundamentals (type, space, form More ❯

experience. Mentor designers, lead by example, and help raise the bar for craft and collaboration across the team. What you need to succeed: 8+ years of professional Product Design experience, with a strong track record in setting vision, mentoring designers, and driving cohesive strategy across teams. Proven success in building consumer-facing, mobile-first products with frequent use patterns. … and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-paced world, it matters how quickly More ❯

drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster … professional services expertise, communication, facilitation, and mediation skills to establish and improve the European project delivery model for professional services projects. The candidate must have the technical background and experience required to interact directly with strong technical engineers and management. They must have a proven track record in successfully managing complex power infrastructure projects, demonstrating strong leadership, strategic thinking … assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable lessons learned from previous projects to optimize overall project performance. Elevate customer satisfaction by understanding their needs, ensuring on-time and within-budget delivery while upholding a high standard of excellence. Additionally, leverage survey results to drive continuous improvements and enhance More ❯

Account Manager (SMB–Mid Market) VennApps 📍 London, UK (Hybrid) 💼 Accounts 💰 Competitive based on experience 🛂 Visa Sponsorship Available About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new … and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence … best practices on mobile UX, push notifications, and lifecycle marketing. Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation. Act as the voice of the customer internally, providing feedback to influence our product roadmap. Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk. Proactively identify upsell opportunities More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers click apply for full job details More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

re ready to step up your leadership game. ✅ What we're after: • Proven experience with DAX & SQL (essential!) • Strong BI data modelling + advanced visualization skills • UX/CX mindset when designing reports and dashboards • Experience leading requirements gathering, stakeholder management & vendor relationships • Team leadership experience - setting objectives, mentoring, driving performance • Agile delivery background + passion for More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data … Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be … propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: Lead efforts to connect consumer needs with client business goals and market opportunities Conducting thorough market analysis to identify key trends and conduct primary research with More ❯

Senior Data Insurance Analyst Location: Hybrid (London-based with flexible working) Salary: £85K -£100K – this is dependent on skills and experience TAs a Senior Data Insurance Analyst , you’ll work with cross-functional teams—underwriting, claims, finance, and product—to analyse large datasets, spot trends, and provide recommendations that influence key decisions. You’ll design data models, perform predictive … quality across multiple sources. Acting as a trusted adviser, you’ll guide senior stakeholders, mentor junior analysts, and help shape innovative solutions that enhance underwriting accuracy, claims efficiency, and customer experience. Key Responsibilities Translate business requirements into scalable data solutions with SMEs and senior data engineers. Source, analyse, and validate enterprise data for reporting, analytics, and applications. Define transformation … layers. Partner with data engineers to design and optimise data models for analytics and business consumption. Support backlog prioritisation in collaboration with Product Owner and Lead Data Engineer. Apply experience with Lloyd’s Syndicate speciality insurance data and Azure Databricks to accelerate migrations and analytics. What You’ll Bring Strong analytical expertise and experience working with insurance datasets. More ❯

we empower global businesses to harness the power of data. Our mission is to help clients transform through innovative data, digital, and AI solutions — enabling smarter decision-making, improved customer experiences, and long-term business value. Operating across both the public and private sectors, we provide end-to-end expertise across Data Strategy, Data Engineering, AI Enablement, and Analytics … emerging technologies, market trends, and competitor capabilities. Contribute to the continuous improvement of Xcede’s propositions, identifying opportunities to refine and expand our service offering Qualifications 4+ years of experience in business development, pre-sales, or client engagement for a professional services, consulting, or technology solutions provider. Proven track record in selling or shaping data, AI, cloud, or digital … and presentation skills — confident in engaging with C-level executives and technical stakeholders alike. Highly organised, self-motivated, and able to manage multiple opportunities simultaneously. Strong collaboration skills, with experience working across sales, delivery, and technical teams. A proactive, curious mindset and a genuine interest in Data & AI innovation. Additional Information Benefits include: Hybrid working model with flexibility More ❯

clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on … experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible More ❯