26 to 50 of 64 Customer Service Jobs in Cambridgeshire

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations … and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and where … operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front More ❯

be U.S. citizen capable of obtaining a Secret clearance (for Computational Linguist and Linguist roles). Responsibilities: On-call first-level response. Respond to customer issue reports. Troubleshoot problems to maintain service SLAs. End-to-end monitoring across infrastructure and services for metrics/alerts/logs. Linc … s CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers. Education Requirements: B.S. in Computer Science or a related field. Experience Requirements: 1+ years of site reliability engineering experience. Other Requirements: Familiarity with at least one cloud service provider, preferably AWS. More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success as the cornerstone of successful managed services, and you'll have the opportunity to deeply understand this philosophy and put it into practice … every day. A Managed Services Engineer also contributes to the business by having: A passion for positive customer outcomes and a sense of duty to serve customers A strong desire to expand their technical skills, knowledge of IT solutions, and delivery experience Ability to express empathy for internal and More ❯

Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service … makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support More ❯

Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As a 1st Line Service Desk Technician … you will provide first-line support for all colleagues across the European business. You will be responsible for logging and responding to incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved whilst providing great customer service. The service desk team … in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers) and self-service knowledge base articles. The role will include but is not limited to: Record incident and service requests in the central ticketing system (Jira More ❯

Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As a 1st Line Service Desk Technician … you will provide first-line support for all colleagues across the European business. You will be responsible for logging and responding to incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved whilst providing great customer service. The service desk team … in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers) and self-service knowledge base articles. The role will include but is not limited to: Record incident and service requests in the central ticketing system (Jira More ❯

Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. As a 1st Line Service Desk Technician … you will provide first-line support for all colleagues across the European business. You will be responsible for logging and responding to incidents, service requests and resolving support requests, ensuring that service levels and targets are achieved whilst providing great customer service. The service desk team … in a dynamic, fast-paced environment which provides IT support services over the phone, via email, in person (for walk-in customers) and self-service knowledge base articles. The role will include but is not limited to: Record incident and service requests in the central ticketing system (Jira More ❯

Installations Team on small projects involving CCTV, Access Control, Intruder, and Fire Alarm Systems. Responsibilities include project management from start to finish, delivering excellent customer service, and contributing to team goals. Key Responsibilities Liaise with the Lead Engineer on complex sites and critical issues. Coordinate with subcontractors and … onsite clients. Maintain fire and security systems as needed within your region. Plan and communicate site visits effectively with customers and schedulers. Utilize customer portals as directed by the Lead Engineer. Support Service Engineers on specific jobs and occasionally work outside your designated postcode. Respond to routine and … in your area. Manage stock levels with support from the Stores team. Attend training sessions and team meetings. Identify personal development needs to enhance customer service. Systems Knowledge Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco CCTV: Hikvision, Dahua, Bosch, Analogue More ❯

accurate records of sales activity through CRM tools. Submit monthly activity reports and detailed technical visit summaries. Work closely with internal teams to ensure customer satisfaction and successful order delivery. Present a professional image in line with the company's values and standards. Qualifications & Requirements - Sales and Technical Support … Sound understanding of mechanical/electrical engineering principles beneficial. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Excellent organisational and communication skills. Strong customer service focus with the ability to multitask and meet deadlines. What we can offer - Sales and Technical Support Competitive salary and performance-related More ❯

accurate records of sales activity through CRM tools. Submit monthly activity reports and detailed technical visit summaries. Work closely with internal teams to ensure customer satisfaction and successful order delivery. Present a professional image in line with the company's values and standards. Qualifications & Requirements - Sales and Technical Support … Sound understanding of mechanical/electrical engineering principles beneficial. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Excellent organisational and communication skills. Strong customer service focus with the ability to multitask and meet deadlines. What we can offer - Sales and Technical Support Competitive salary and performance-related More ❯

lunch break 20 days annual leave plus bank holidays Private medical insurance after 3 months Standard pension enrolment Desired Qualities, Skills and Knowledge: Good customer service skills Good written & verbal communication skills with a confident, friendly telephone manner A good listener, able to understand problems and diagnose faults More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before … Caring nature Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to residents' needs Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from kitchen to dining areas and serving meals in a friendly manner … Ensuring refreshments are always available Setting up tables, tidying work areas, and preparing food areas for next service to maintain high hygiene standards Experience Experience in a busy restaurant, hospitality, or catering environment Good communication and excellent customer service skills Team player, self-motivated, proactive, and flexible More ❯

the latest AWS technology to manage infrastructure and services in multiple AWS regions around the world- Design and implement tools for the engineering and customer service teams - Design and implement solutions to monitor service health, perform log analysis, and automate recovery - Participate in architecture and code reviews More ❯

with up to 50% off the total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before … and serving meals in a friendly manner Ensure refreshments are always available Set up tables, tidy work areas, and prepare food areas for next service to maintain high hygiene standards Experience Experience in a busy restaurant, hospitality, or catering environment is preferred Good communication and customer service More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team's customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle. Key Responsibilities: Providing prompt resolution to inbound support tickets or assigning to an appropriate resources/queue … and key workflows/lifecycles for support tickets. Understand the principles of application architecture and have experience with the design process. Excellent level of customer service (our team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯