26 to 41 of 41 Customer Engagement Jobs in Central London

insights, and strong relationship management. You will play a key role in developing account strategies, identifying growth opportunities, and delivering impactful solutions that support customer success and revenue growth. Key Responsibilities Act as a strategic partner to clients, helping them leverage technology and data to improve customer engagement ...

next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data … agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset across … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including ...

accounts • Strong commercial instincts and opportunity-led mindset • Ability to engage and influence senior stakeholders and decision makers • Understanding of retail operations, supply chain, customer engagement, automation, data, and AI-led transformation initiatives Why This Opportunity? This is an opportunity to join a business where you can genuinely ...

support next-generation AI workloads. We are looking for a Senior Pre-Sales/Solutions Architect to act as the technical lead across customer discovery, solution design, and infrastructure architecture - sitting between sales, engineering, and enterprise customers. Key experience we’re looking for: Pre-Sales/Solutions Architecture background … Strong VMware & private cloud expertise Experience within MSP, cloud or enterprise infrastructure environments Customer-facing and consultative solution design experience Strong understanding of compute, storage, networking & data centre technologies Exposure to AI/GPU/HPC environments is beneficial Why this role stands out: Greenfield AI infrastructure build ...

they look to hire a Senior Presales/Sales Engineer. This is a senior-level opportunity with the chance to help shape both customer solutions and internal capability within a growing and highly innovative environment. The role will sit between enterprise customers, sales, product and engineering teams, helping customers … traditional demo-led presales role. The business is looking for somebody who can operate across technical discovery, solution shaping, integrations, enterprise customer engagement and technical-commercial sales support. Key areas of experience could include: • Presales • Sales Engineering • Solutions Consulting • Enterprise SaaS • Energy Technology • EV Charging • Electrification • IoT/ ...

EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role … seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM) . CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal ...

Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range … experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM/Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution ...

present persuasive proposals, negotiate complex contracts, and guide clients through the decision-making process. Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams to ensure seamless client experiences and strategic alignment. Leverage CRM tools effectively to manage pipeline, track activities, and forecast with accuracy. Represent Monotype … industry events, trade shows, and customer engagements to strengthen brand presence and generate opportunities. What we’re looking for: Bachelor’s degree in business or related field. 2-5 years’ experience in enterprise sales or technology solutions, preferably in design, marketing, or creative technology sectors (preferably). Proven track ...

region. One of the first pivotal London hires is the Mission Dev. This is a forward deployed software engineering role with an embedded-with-customer edge. You’ll contribute to product development, integrate complex data, build custom tools, and work shoulder-to-shoulder with customers to enable them … accomplish their goals in the product. An FDE's success is measured by customer outcomes. Position Location: London Job Description As a Mission Dev you will be a pivotal force, directly applying your technical expertise to ensure the company’s customers succeed with the platform and achieve their mission ...

vision, digital transformation, and innovation strategy. This leadership role will ensure the effective use of technology to support operational excellence, asset reliability, safety, and customer experience across all business functions. Key Responsibilities Develop and implement the company’s overall technology and digital strategy in alignment with corporate objectives. Lead … planning, design, and implementation of enterprise systems, operational technologies, and digital platforms supporting rail operations, maintenance, and customer engagement. Drive innovation through emerging technologies such as AI, IoT, data analytics, and automation to enhance efficiency, safety, and sustainability. Oversee the management and modernization of IT infrastructure, cybersecurity, and data ...

delivering high-quality work that makes a difference. The Role (What you’ll be doing) As a Senior Consultant, you’ll lead delivery across customer engagements—balancing strong technical delivery with excellent consulting skills. You’ll be trusted to work independently, lead customer conversations, and bring clarity, structure … strong product knowledge and articulate Addin365’s offering confidently Provide accurate estimations and deliver work that’s scheduled/committed Build and maintain strong customer relationships and delivery confidence Implement solutions aligned to Addin365 and Microsoft best practices Work cross-functionally to ensure delivery meets customer expectations Lead ...

skilled CRM professional to play a key role within a highly respected brand environment. The company is renowned for delivering premium products and exceptional customer experiences to a discerning global clientele. Working closely with sales, marketing, and digital teams, you will help shape and optimise a sophisticated CRM ecosystem … that supports business growth and customer engagement. Duties & Responsibilities Manage and enhance CRM systems, integrations, workflows, and automation processes. Ensure seamless customer data flow across digital, sales, and marketing platforms. Develop dashboards, reporting tools, and lead management processes to improve business performance. Support marketing campaigns through audience segmentation ...

Metal . The Sales Specialist drives the adoption of existing and new products , plays a pivotal role at the intersection of sales, product, and customer success . The main mission is to accelerate revenue growth by enabling the broader sales organization, supporting complex deals, and acting as a feedback … team and the pre-sales team or solutions architect if needed. Manage and maintain a robust and accurate pipeline and forecast. Gather and synthesize customer feedback, objections, and use cases to refine messaging and improve product-market fit. Serve as the "voice of the customer" to the product ...

week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations Do you thrive at the intersection of technical strategy … architectural design, and customer success Our client, a fast-scaling cloud consultancy, partners with leading organisations to modernise their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer ...

Company A leading consumer brand is seeking a commercially minded CRM & Loyalty Data Analyst to supercharge the performance of its loyalty programme and drive customer-centric growth. This is a high-impact role where your insights will directly influence strategy, execution, and customer engagement. Your new role … heart of a data-led transformation, helping shift the business from sales-driven to customer-driven decision-making. Using your expertise in Bloomreach and core analytics, you'll deliver actionable insights that increase visit frequency and lifetime value, contributing to a minimum of 3% LFL growth year-on-year. ...