176 to 200 of 220 ITIL Jobs in Central London

Palo Alto, Fortinet, etc.) , and telephony (SIP/VoIP) systems. Familiarity with cloud and hybrid networking (Azure, AWS, GCP) environments preferred. Strong understanding of ISO 27001, PCI-DSS , and ITIL-aligned service delivery processes. Leadership & Soft Skills Strategic thinker with the ability to balance technical depth and business acumen . Exceptional stakeholder management and communication skills, capable of influencing at … contracts Qualifications Bachelor’s degree in Computer Science, Network Engineering, or related discipline (or equivalent experience). Professional certifications preferred: Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Other relevant certifications: ITIL, CISSP, Azure/AWS Networking certifications Why Join Us Opportunity to define and lead network strategy across a pan-European enterprise. Work with modern technologies in a high-availability, security More ❯

Coordinate with vendors and internal teams to investigate and resolve complex issues within application, database, and integration layers. Oversee incidents, problems, and changes through the full life cycle, applying ITIL best practices. Use tools such as Azure DevOps and ServiceNow (or similar) to track releases, defects, and workflow performance. Analyse system performance data, validate vendor reporting, and identify improvement opportunities. … or cloud environments (Azure, AWS, or similar). Working knowledge of SQL , release pipelines , and environment management. Experience coordinating between business stakeholders, developers, and offshore support partners. Understanding of ITIL processes and practical use of enterprise service tools. Confident working with both technical and non-technical stakeholders to drive service improvement. What Will Set You Apart Prior experience supporting or More ❯

and collaborative role, working closely with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems. Chair Change Advisory Board (CAB) meetings using ServiceNow, ensuring rigorous risk and … Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity with agile methodologies (Scrum/Kanban) and user More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure … any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams … in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK/Hybrid More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure … any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams … in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK/Hybrid More ❯

the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow … Certified System Administrator (CSA) ITIL Foundation ServiceNow Implementation Specialist certifications More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of enterprise … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to commute to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure Engineer: Prior More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of enterprise … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to commute to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure Engineer: Prior More ❯

Support Engineer/Desktop Support Engineer – Central London – Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to break into a first-rate organisation. In this role you … maintained and managed in the best way possible. To be considered for the role you will require the following skill-set: Windows Citrix/SCCM/Exchange Active Directory ITIL Excellent Communication This is a fantastic opportunity working for a market-leading financial services firm in Central London. If you are looking for a rewarding new role working with the More ❯

a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. … in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. … in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement … experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis • Employer pension contribution More ❯

ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement … experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis • Employer pension contribution More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯

pivotal leadership role, ensuring operational excellence and world-class service delivery. What You’ll Do Lead and inspire global support teams Define KPIs and drive performance across regions Oversee ITIL-aligned incident, problem, and change management Manage critical escalations and ensure service continuity Drive automation, AI/ML diagnostics, and continuous improvement initiatives Build strong relationships with enterprise customers and … internal stakeholders What You’ll Bring 10+ years in IT operations or technical support, with 5+ years in global leadership Deep understanding of ITIL v3/v4 frameworks (certification preferred) Proven experience managing distributed L2/L3 teams across time zones Strong communication and stakeholder engagement skills Familiarity with enterprise tech (cloud, infrastructure, networking) Experience with ServiceNow or similar ITSM More ❯

IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with … including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder More ❯

IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with … including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder More ❯

2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support/3rd party to deliver … inner motivation to succeed. Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: ITIL V3/V4 Foundation Certified Experiencing supporting in a Banking environment Exposure to a corporate environment where its target oriented and of high demands More ❯

2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support/3rd party to deliver … inner motivation to succeed. Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: ITIL V3/V4 Foundation Certified Experiencing supporting in a Banking environment Exposure to a corporate environment where its target oriented and of high demands More ❯

Role : ServiceNow Technical Architect Location: London, Manchester or Edinburgh Salary: £70,000 - £95,000 (Multiple grades) A leading global professional services company serving clients in more than 100 countries is seeking experienced ServiceNow Technical Architects at Manager level. As the More ❯

Role : ServiceNow Technical Architect Location: London, Manchester or Edinburgh Salary: £70,000 - £95,000 (Multiple grades) A leading global professional services company serving clients in more than 100 countries is seeking experienced ServiceNow Technical Architects at Manager level. As the More ❯

Enterprise Integration Architect - Leading Law Firm - Hybrid working - £125,000 Plus Bonus The Enterprise Integration Architect will define and drive the organization's integration strategy and architecture. This includes setting a vision for integration capabilities, aligning technology with business needs More ❯