1 to 25 of 68 Customer Experience Jobs in Cheshire

career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Audiology Product Technical Support Advisor within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years experience in … support is required Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored About you: Essential Experience The successful candidate will: Have experience of product technical support to external customers Have a minimum of two years experience working within product technical support position Have a strong interest in IT and product technical support Have the ability to learn complex product portfolios across multiple brands Have Customer email and live chat More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate More ❯

Join the Future of Customer Engagement with Daktela UK At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a drive … for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey. About the Role: As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical assistance … and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise What You More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to minimize … quality standards Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions About you: Essential Experience The successful candidate will: High standards and have strong attention to detail The ability to offer thorough feedback to managers and team members on More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

its marketing transformation. With 500+ employees across the UK and Asia, the company provides responsible funding solutions for small and medium-sized businesses prioritising customer experience, simplicity, and long-term relationships. Backed by a new CMO, the business is rebuilding its marketing function. This role offers high visibility … scale affiliate and partner marketing programmes Oversee the CMS and optimise website performance Collaborate cross-functionally with sales and partnerships teams Support ABM and customer lifecycle initiatives Champion customer stories and brand voice Candidate Profile Essential: Proven B2B marketing experience in content and campaign leadership Strong written … communication and editorial skills Website/CMS management and performance optimisation experience Familiarity with affiliate or partner marketing Self-starter, commercially minded, and delivery-focused Desirable: Experience in fintech, financial services, or B2B SaaS Exposure to ABM or lifecycle marketing Comfortable in a scale-up or transformation setting More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

overall offering to pets and owners, through the introduction of our insurance product. We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values. About the Role … testing, ensuring that products meet both business and regulatory requirements Pet Insurance Knowledge: Leveraging your expertise in personal lines and pet insurance to lead customer research, feedback and analytics. This will help refine product features that enhance the pet insurance experience and meet the evolving needs of customers … Expertise: Applying your understanding of the personal lines and pet insurance industry to ensure that test scenarios are aligned with industry standards and meet customer expectations Agile Delivery: Leading product delivery within an Agile environment, prioritising the product backlog, refining user stories and ensuring timely, high-quality feature releases More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

will bring to life a new Digital Platform capability by transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role where you will adopt a Product Operating Model mindset, to truly hear … the customer, business and technical challenges and needs, to support the Adoption and build of the new technology into the multiple lines of business along side writing code in Java. Your main day to day is to work with the lines of business and bring to life their needs … banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. . Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Join us as a Senior Software Engineer at Barclays, where you'll drive the development of high-quality, scalable software solutions that enhance the customer experience and power our business forward. As part of the Customer Care Technology team, you'll work with cutting-edge technologies like … Golang, and TypeScript, and leverage AWS cloud platform to build robust systems. In this role, you will: Collaborate with cross-functional teams to deliver customer-centric solutions. Lead the development of reliable, scalable applications. Mentor junior engineers and foster a culture of continuous improvement. Ensure high code quality through …/React/Angular, Golang, or Python. Strong problem-solving skills and ability to simplify complex concepts. Ownership mindset and commitment to engineering excellence. Experience mentoring and guiding engineering teams. Clear communication across technical and business audiences. Ability to shape solutions that align with strategic goals. Confidence navigating and More ❯

Aarhus N, Region Central Jutland, DK Copenhagen S, Region Capital of Denmark, DK Warrington, Cheshire, GB Work experience Specialist Type of position: Full-Time Do you bring broad experience from full-scope quality process management? Do you thrive as a quality specialist and advisor? Then, read on! This … Projects Department, and we focus on supporting the other teams of the department. The Project Support department is responsible for ensuring a high-quality customer experience when completing projects for our customers, aiding service sites in conducting special campaigns and internal project support within the department. We are … be a crucial support to the Project Managers of the department on quality matters throughout the whole project chain (project execution to site/customer handover). Responsibilities The position will provide guidance and assistance to every Project team concerning Quality audits and inspections. Further, the main responsibilities include More ❯

you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either … the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security More ❯

you will bring to life a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative … identity management, authentication, authorization and identity federation. Expertise with single sign on, OAuth2, OIDC, PKI, PSD2 SCA knowledge and possession based authentication. ForgeRock developer experience with PingGateway, PingAM, PingIDM and PingDS, including JavaScript coding of PingGateway scripted routes, and PingAM authentication tree nodes Strong hands-on coding across either … the ability to implement data links between internal and external LDAPS, JDBC, SOAP, HTTPS and other data sources. Some other highly desirable skills include: Experience in implementing PingGateway single-sign-on routes, dynamic proxies and filter chains, or implementing PingIDM based data links Experience in partnering with security More ❯