17 of 17 Customer Experience Jobs in Cheshire

We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee. … This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change. Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening … reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues. This role is fast paced and regularly changes to fit the needs of the business and customers. Qualifications Be resilient to provide constructive feedback to agents and More ❯

Service Desk Analyst (Customer Service agent) Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of a Service Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes Constantly strive to improve the customer experience by challenging … existing processes and practices and recommending change where appropriate. Manage vulnerable customer incident in order to ensure the most appropriate support is provided Identify and accurately record any complaints received from customers and achieve first time resolution Responsible for identifying and reporting any incidents of breaches of operational processes and policies Use a variety of tools and techniques to More ❯

Service Desk Analyst (Customer Service agent) Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of a Service Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes Constantly strive to improve the customer experience by challenging … existing processes and practices and recommending change where appropriate. Manage vulnerable customer incident in order to ensure the most appropriate support is provided Identify and accurately record any complaints received from customers and achieve first time resolution Responsible for identifying and reporting any incidents of breaches of operational processes and policies Use a variety of tools and techniques to More ❯

manage account data Data is maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created Maintain product data within eCommerce … within ERP system Maintain set up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team Essential Experience: The successful candidate will: Excellent knowledge of ERP and data … management systems Experience of working with CRM system Strong process management skills Experience in local and global project management Strong team players with the ability to influence key stakeholders Be highly motivated, focused and inspiring An impeccable eye for attention to detail Have problem-solving logic to ensure all business risks are mitigated High level of initiative, organisation More ❯

omnichannel brand campaigns, programs, media planning & campaigns and tactics; driving operational effectiveness, business impact and achievement of objectives. • Partner with business and other WCE functions (e.g., Content Delivery and Customer Engagement Platform Team) on development of channel-agnostic engagement strategy followed by more specific digital channel strategy to meet business and customer needs. • Deliver omnichannel insights and recommendations … for ongoing optimization of business plans. • Leverage Digital Capabilities and Customer Engagement Excellence principles, standards, and best practices to drive results for the business. Examples include Omnichannel and advanced analytics, content modularisation, CRM, websites, Interactive visual aids (IVAs), email, social media, Remote Engagement and Search Engine Marketing. Other examples to be identified based on business/customer needs … and prioritized according to the identified customer experience journeys. • Identify and run experiments with capabilities team to pilot/scale future digital marketing capabilities. • Act as a coach to brand teams to ensure adoption of new ways of working with specific focus on omnichannel strategy Key Responsibilities: • Leads brand omnichannel planning and content strategies across multiple internal business More ❯

As a Technical Account Manager in our Support function, you will thrive in technical support and troubleshooting roles. In addition to mastering product deployments and customer enablement, you'll work closely with our customer-facing teams to maximize customer value and drive retention rates. You'll develop deep product expertise, advising customers on best practices and ensuring … they achieve maximum value. If you excel at both technical problem-solving and building strong customer relationships, this role offers an exciting blend of responsibilities and a direct impact on business growth. Requirements About You You're a tech-savvy professional who loves solving complex technical problems and identifying opportunities to enhance the customer experience. You're confident … deployments and have a strong understanding of DevSecOps principles. You communicate effectively with both technical and non-technical stakeholders. You excel at collaboration, forging partnerships with developers, product managers, customer success, and sales. You adapt quickly, moving from deep technical discussions to strategic sales conversations. Additional Attributes Customer-centric mindset: You ensure customers are empowered, supported, and on More ❯

cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to … its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. … need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers More ❯

Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work. Experienced at making informed decisions, against tight timescales. Able to prioritise and manage multiple tasks concurrently. Proficient in MS Office applications. Desirable skills/Preferred Qualifications: Experience in IT Security roles. Knowledge of cryptography. Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment. Operational documentation creation and maintenance. Deep understanding … of delivering change projects in a timely manner with high quality. Strong in incident response procedures and standards, strong communication skills and ability to articulate complex events to management. Experience of Sharepoint, Confluence and JIRA. Unix/Windows O/S skills. Strong background in delivering privacy, compliance and data protection services. More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

re currently looking for a Software Engineer to join a highly skilled engineering team, helping design and build scalable, high-quality software solutions that power business operations and enhance customer experiences. This is a unique opportunity to take on a strategic technical role, contribute to architectural direction, and mentor engineers while remaining hands-on with modern technologies. You'll … one core language: Java/Spring Boot (preferred), TypeScript/React/Angular, Golang, or Python. A deep understanding of software design principles, architecture patterns, and cloud-native development. Experience leading or mentoring engineering teams with a focus on technical delivery and quality. Confidence working with complex systems and integrating across multiple platforms. Clear and effective communication with both … technical and business stakeholders. A well-rounded career history demonstrating stability, technical growth, and progression. Preferred Skills & Experience: Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with CI/CD pipelines, secure coding, and performance optimisation. Proficiency with relational and NoSQL databases. Exposure to large-scale, enterprise environments, with a mindset for innovation and change. More ❯

Job Title: IT Customer Service Executive Location: Alderley Edge, Cheshire (Office-based, 5 days per week) Salary: Up to £35,000 base Why Join Us? Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters. People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication. Career Growth: Enjoy … opportunities to develop your technical skills and advance within a supportive environment. Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space. Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links. Key Role Responsibilities Serve as the first point of contact for … email. Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams. Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction. Document customer interactions, issues, and resolutions accurately in internal systems. Collaborate closely with internal departments to ensure seamless service delivery. Key Attributes Required Prior experience in a customer service More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

focused solutions. With a legacy of excellence in delivering tailored financial products and services, they are at the forefront of digital transformation, aiming to revolutionize their operational processes and customer experience. We are looking for a Project Manager to spearhead strategic initiatives focused on technology integration, operational efficiency, and business process improvements. The ideal candidate will have a proven … track record of leading transformation projects in the Financial Services experience, i.e. Financial Services, Wealth Management, Hedge Fund, etc., working closely with stakeholders to implement scalable solutions, have experience working in a Change Team of 8 or more people. Our client fosters a culture of creativity, collaboration, and continuous learning, ensuring employees have the resources to thrive professionally. … challenging yet rewarding role, please send your CV to Sunny Bhalla at Noir. Location: London/Hybrid. Salary: £50K - £60K + Bonus + Pension + Benefits Applicants must have experience in the Financial Services Industry, including Banking, Investment Management, or similar fields. Applicants must be based in the UK and have the right to work in the UK, even More ❯

focused solutions. With a legacy of excellence in delivering tailored financial products and services, they are at the forefront of digital transformation, aiming to revolutionize their operational processes and customer experience. We are looking for a Project Manager to spearhead strategic initiatives focused on technology integration, operational efficiency, and business process improvements. The ideal candidate will have a proven … track record of leading transformation projects in the Financial Services experience, i.e. Financial Services, Wealth Management, Hedge Fund, etc., working closely with stakeholders to implement scalable solutions, have experience working in a Change Team of 8 or more people. Our client fosters a culture of creativity, collaboration, and continuous learning, ensuring employees have the resources to thrive professionally. … challenging yet rewarding role, please send your CV to Sunny Bhalla at Noir. Location: London/Hybrid. Salary: £50K - £60K + Bonus + Pension + Benefits Applicants must have experience in the Financial Services Industry, including Banking, Investment Management, or similar fields. Applicants must be based in the UK and have the right to work in the UK, even More ❯

system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. Responsibilities: Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across … projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Desirable skills: Understanding of Windows 10/11, Microsoft 365, and basic networking concepts (IP addressing, DNS). Interest in or basic exposure to cloud services (Azure/… must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications More ❯

They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. Role Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across multiple countries in Europe, Africa, Russia and … projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build … system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. More ❯