26 to 27 of 27 Customer Experience Jobs in Cheshire

join their Manchester team. This role focuses on Service Design & Transition , ensuring IT changes are fit for purpose and seamlessly transitioned into live operations, while safeguarding service quality and customer experience. Key Responsibilities: Lead and deliver Service Transition activities across a portfolio of IT projects. Define and implement transition criteria, ensuring services are operable, maintainable, and supportable. Produce and … best practices, driving continual improvement across processes. Develop strong relationships with service owners, business stakeholders, and delivery leads. Ensure compliance with Consumer Duty, GDPR, OCIR, and regulatory requirements. Skills & Experience: ITIL Foundation (or equivalent knowledge) – essential. Demonstrated experience in Service Transition, Service Management, or Service Operations. Strong planning, organisational, and stakeholder engagement skills. Ability to translate technical detail … into business language. Experience with PRINCE2/project methodologies – desirable. Excellent communication, influencing, and negotiation skills. Proven experience managing new/changed IT Services into BAU. This role offers a fantastic opportunity to influence and shape the delivery of high-quality IT services within a regulated environment, ensuring smooth transitions and enhanced customer outcomes. More ❯

Drive. Role Overview Embark on a transformative journey as an Engineering Manager in Production Network Engineering, driving innovation and excellence. Harness technology to revolutionize digital offerings and ensure exceptional customer experiences. Production Network Engineering operates within a mission-aligned model responsible for designing, building, and running strategic network infrastructure platforms and connectivity products and services for colleagues, guests, and … partners. Required Skillsets Extensive experience designing, building, and operating network products across all OSI layers. Specialist understanding of Layer 1-4 protocols and transport technologies. Experience with virtual infrastructure ecosystems across cloud platforms and open networking technologies. Proficiency in network programming/automation, IaC, configuration management tools, and CI/CD pipelines. Additional Valued Skills Experience in More ❯