76 to 100 of 113 Customer Experience Jobs in the City of London

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

defined acceptance criteria. Collaborate closely with design and engineering teams to deliver high-quality features. Manage day-to-day product delivery, unblock issues, refine scope, and maintain focus on customer outcomes. Engage directly with clients and stakeholders to gather insights and shape product decisions. (There is a client facing aspect to the position) Embed lean, hypothesis-driven discovery practices … easy-going, organised personality. Excellent communicator, concise and clear, able to engage technical and non-technical stakeholders alike. Intellectually curious and committed to continuous learning. Appreciation for design and customer experience; a background in or affinity for design is a plus. Location & Working Pattern Based in London 4 days a week in-office (Monday to Thursday). Finish More ❯

French Speaking Customer Success Manager (London or Paris) Salary circa 50,000 + OTE A fast-growing, award-winning technology company is seeking a French-speaking Customer Success Manager to join its friendly and supportive Customer Success team in either London or Paris . This full-time hybrid role (minimum 2 days/week in the office … and English communication skills Strong interpersonal and relationship-building abilities Detail-oriented, organised, and thrives in a fast-paced, deadline-driven environment Confident problem-solver with a consultative mindset Experience in customer success, account management, or campaign coordination preferred Perks Include: Competitive salary with annual reviews and bonus plan Generous annual leave, plus an extra day for your … Work From Anywhere" weeks Quarterly wellbeing allowance and 24/7 access to a wellbeing support provider Strong focus on professional development If you're passionate about delivering great customer experiences and want to be part of a collaborative, forward-thinking team, this could be your next move. We Are Aspire Ltd are a Disability Confident Commited employer More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise … into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/B testing, control groups, and campaign measurement More ❯

+ bonis 📍Location : West London (3 days per week in the office) 🛍️ Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The team you'll join is forward-thinking, curious, and determined to challenge assumptions through data. This is a rare opportunity to make an impact in a … and SQL to unlock performance gains Collaborate with internal and external insight teams to bring data to life through storytelling 🔎 Essential Skills Google Analytics 4, Contentsquare, GTM and SQL experience Confidence in A/B testing tools (e.g. DynamicYield) and setting up hypotheses Stakeholder-facing with commercial acumen and ability to simplify complex data Strong data visualisation capability using More ❯

+ bonis 📍Location : West London (3 days per week in the office) 🛍️ Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The team you'll join is forward-thinking, curious, and determined to challenge assumptions through data. This is a rare opportunity to make an impact in a … and SQL to unlock performance gains Collaborate with internal and external insight teams to bring data to life through storytelling 🔎 Essential Skills Google Analytics 4, Contentsquare, GTM and SQL experience Confidence in A/B testing tools (e.g. DynamicYield) and setting up hypotheses Stakeholder-facing with commercial acumen and ability to simplify complex data Strong data visualisation capability using More ❯

COMPANY This global live entertainment business operates nearly 50 iconic venues across the UK, US, and Europe — from historic West End theatres to Broadway and Berlin. With a huge customer base and millions of ticket sales annually, they’re building out a high-impact analytics function to drive smarter marketing, better customer experiences, and stronger business outcomes. The … to align strategy across regions; with your focus squarely on the UK. Projects will centre around email and app marketing, with a big focus on MMM, recommender systems, and customer modelling. MMM will be the priority for the next 12 months. DAY TO DAY Lead UK analytics team (BI Developer, Data Analyst, Data Scientist) Oversee team priorities, coaching, and … initiatives Oversee and contribute to marketing measurement projects Focus areas: MMM, recommender systems, lift testing, propensity modelling Rough split: ~75% leadership/25% strategic hands-on guidance SKILLS + EXPERIENCE Must haves: Strong background in marketing or performance analytics Experience leading or managing analytics teams Stakeholder management and communication skills Familiarity with MMM, customer modelling, and related More ❯

critical role in driving product strategy through data. Your responsibilities will include: Leading the design, implementation, and analysis of A/B tests to assess product performance and enhance customer experiences Using SQL to extract, analyse, and visualise product data, delivering actionable insights that support decision-making Collaborating closely with Product, Engineering, and Marketing teams to define KPIs and … success metrics Building and maintaining dashboards and reporting tools to provide real-time visibility into product performance YOUR SKILLS AND EXPERIENCE The ideal Lead Product Analyst will bring: Significant experience in a product analytics role, with deep expertise in A/B testing and experimentation Advanced SQL skills and a strong ability to query and manipulate complex datasets … Familiarity with data visualisation tools such as Tableau or Power BI Proven experience working with large datasets, including data cleaning and validation Excellent communication skills, with the ability to distil complex analytical insights for diverse audiences THE BENEFITS A competitive base salary of up to £90,000, alongside a range of benefits and the opportunity to shape product direction More ❯

critical role in driving product strategy through data. Your responsibilities will include: Leading the design, implementation, and analysis of A/B tests to assess product performance and enhance customer experiences Using SQL to extract, analyse, and visualise product data, delivering actionable insights that support decision-making Collaborating closely with Product, Engineering, and Marketing teams to define KPIs and … success metrics Building and maintaining dashboards and reporting tools to provide real-time visibility into product performance YOUR SKILLS AND EXPERIENCE The ideal Lead Product Analyst will bring: Significant experience in a product analytics role, with deep expertise in A/B testing and experimentation Advanced SQL skills and a strong ability to query and manipulate complex datasets … Familiarity with data visualisation tools such as Tableau or Power BI Proven experience working with large datasets, including data cleaning and validation Excellent communication skills, with the ability to distil complex analytical insights for diverse audiences THE BENEFITS A competitive base salary of up to £90,000, alongside a range of benefits and the opportunity to shape product direction More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate … suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. You’ll leverage a real-time platform analyzing billions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce More ❯

Are you Experienced in the Product Management of Customer Portals? Are you capable of leading a team to engage customers across various platforms? Can you demonstrate previous excellence in UX design? My client is currently undertaking an exciting expansion of their Product team and are looking to bring in an experienced and UX/Customer Portal/Digital … Platform focussed Senior Product Manager on board. As a Senior Product Manager for Customer Portals, you will develop and execute a comprehensive strategy, shaping the future of customer interactions by overseeing the design, development and optimisation of customer-facing portals. You will be responsible for enhancing the online experience for customers across multiple platforms and channels. … decisions in collaboration with the Transformation team, and work alongside the chosen integration partner to build and launch new portals Ensuring that portal controls, processes, and policies are effective, customer focused and are compliant. Participating in and support both Heads of Product to build world-class product practices, centred on autonomous, KPI-driven development across multi-functional teams. The More ❯

and investigating suspected or fraud cases. Continuously refine the internal risk control framework, policies, fraud management engine, and operational procedures to mitigate risks. Continuously identify and analyze business and customer pain points. Design innovative and intelligent operational solutions from data-driven insights and product-oriented approaches to enhance operational efficiency and customer experience. Coordinate cross-team collaboration efforts … to implement these solutions. Maintain effective communication with business teams and collaborate on joint investigations, risk assessments and experience enhancement projects across departments. What we are looking for: Bachelor's degree or higher in a relevant field; 5+ years of experience in risk management matters; prior experience in cross-border collection and payment institutions, banks, or consulting … related industries is preferred. Strong project management experience, excellent team collaboration skills, and the ability to work under pressure. Demonstrated ability to think independently, summarize findings, and possess a strong sense of curiosity and self-motivation to proactively identify issues, propose solutions, and follow through on their implementation. Excellent English communication skills, both spoken and written. More ❯

and investigating suspected or fraud cases. Continuously refine the internal risk control framework, policies, fraud management engine, and operational procedures to mitigate risks. Continuously identify and analyze business and customer pain points. Design innovative and intelligent operational solutions from data-driven insights and product-oriented approaches to enhance operational efficiency and customer experience. Coordinate cross-team collaboration efforts … to implement these solutions. Maintain effective communication with business teams and collaborate on joint investigations, risk assessments and experience enhancement projects across departments. What we are looking for: Bachelor's degree or higher in a relevant field; 5+ years of experience in risk management matters; prior experience in cross-border collection and payment institutions, banks, or consulting … related industries is preferred. Strong project management experience, excellent team collaboration skills, and the ability to work under pressure. Demonstrated ability to think independently, summarize findings, and possess a strong sense of curiosity and self-motivation to proactively identify issues, propose solutions, and follow through on their implementation. Excellent English communication skills, both spoken and written. More ❯

Do you have several years of experience designing and developing digital competition and subscription-based products? About this Role You will have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. About the Client The company invented and holds a patent for mass interaction TV events. It … have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long-term More ❯

Do you have several years of experience designing and developing digital competition and subscription-based products? About this Role You will have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. About the Client The company invented and holds a patent for mass interaction TV events. It … have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long-term More ❯

also cover the creation, update and management of new demo flow for newly released features and products. You will work closely with Core Presales Engineer, Sales, Marketing, Product, and Customer Success teams to engage with prospective customers and help them navigate the challenges they face in optimizing public transportation. This is a hybrid role with a minimum of … and demonstrate thought leadership in the public transport space. Feedback & Continuous Improvement : Collect client feedback to inform Product Management and Engineering teams, helping to shape product offerings and improve customer experience. Requirements Strong technical acumen : Ability to communicate complex concepts to both technical and non-technical audiences; familiarity with APIs, data integrations and cloud-native software. Project management skills … Experience managing multiple time-sensitive projects simultaneously in a fast-paced, start-up or scale-up environment. Communication : Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels. Collaboration : Demonstrated ability to work in a cross-functional team environment, collaborating closely with Sales, Product, and Customer Success teams. Location :The candidate More ❯

You will oversee the full lifecycle of card issuance and processing, manage relationships with key vendors (issuers, processors, networks), ensure compliance with regulatory standards, and help deliver a seamless customer experience. Key Responsibilities: Operational Oversight Manage end-to-end card operations including card issuance, activations, PIN management, card replacements, and disputes/chargebacks. Monitor and improve operational KPIs like … transaction success rates, fraud rates, and customer resolution times. Vendor & Network Management Liaise with card scheme partners (e.g., Visa, Mastercard), card issuers, and payment processors. Oversee daily reconciliations, settlement processes, and SLA compliance with external partners. Risk, Fraud & Compliance Work closely with risk and compliance teams to ensure FCA, EU/Bank of Spain and scheme-level compliance. Investigate … and resolve transaction anomalies, fraud alerts, and customer complaints related to card usage. Product & Process Improvement Collaborate with product and tech teams to launch new card features (e.g., virtual cards, card controls, tokenization). Lead continuous improvement initiatives to optimize workflows, reduce errors, and enhance automation. Team Leadership & Reporting Lead a high-performing card operations team. Prepare regular reports More ❯

You will oversee the full lifecycle of card issuance and processing, manage relationships with key vendors (issuers, processors, networks), ensure compliance with regulatory standards, and help deliver a seamless customer experience. Key Responsibilities: Operational Oversight Manage end-to-end card operations including card issuance, activations, PIN management, card replacements, and disputes/chargebacks. Monitor and improve operational KPIs like … transaction success rates, fraud rates, and customer resolution times. Vendor & Network Management Liaise with card scheme partners (e.g., Visa, Mastercard), card issuers, and payment processors. Oversee daily reconciliations, settlement processes, and SLA compliance with external partners. Risk, Fraud & Compliance Work closely with risk and compliance teams to ensure FCA, EU/Bank of Spain and scheme-level compliance. Investigate … and resolve transaction anomalies, fraud alerts, and customer complaints related to card usage. Product & Process Improvement Collaborate with product and tech teams to launch new card features (e.g., virtual cards, card controls, tokenization). Lead continuous improvement initiatives to optimize workflows, reduce errors, and enhance automation. Team Leadership & Reporting Lead a high-performing card operations team. Prepare regular reports More ❯

for someone who thrives in cross-functional environments and is ready to take full ownership of the product lifecycle—from discovery through to delivery and continuous optimisation. While prior experience in the travel industry would be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results … through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional teams including engineering, operations, commercial, and design to deliver high-impact solutions. Ensure features and products are aligned with user needs, business goals, and market trends. Roadmap … roadmaps, and updates. Lead product demos, internal training, and knowledge-sharing initiatives. Work within an agile and collaborative environment to maintain momentum on key deliverables. Ideal Candidate Profile: Proven experience (ideally 3+ years) in a Product Manager role within a technology-led environment. A background in or exposure to travel-related products (rail, car hire, etc.) is a bonus More ❯