76 to 100 of 105 Customer Experience Jobs in the City of London

resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: Proactively monitor the Cingularity Network … follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage. Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team. Review, process, and monitor planned work activities, ensuring minimal disruption to live services. Service & Solution Delivery Execute live transmissions ...

expert on unified commerce. Consult with merchants operating both online and offline (e.g., retail, hospitality) to tailor solutions that integrate payment systems, enhance customer experience, and streamline operations. Partner Liaison for Lead Generation: Work collaboratively with our Partner team to understand the value proposition for key Platforms/… market. Deep understanding of the UK retail/omnichannel market and the operational challenges of merchants with both physical and digital sales channels. Experience with ISV/ISO partner ecosystems is highly valuable; ability to effectively convert partner-sourced leads is essential. Strong commercial acumen with excellent negotiation, presentation ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … just a reactive support role. You’ll guide customers through complex, sometimes sensitive workflows, help them adopt new features, and directly influence how users experience Zelt. You'll work closely with founders, product managers, and engineers to turn moments of friction into clarity and trust. If you love working ...

company is one of the fastest-growing prestige beauty brands worldwide and has built a strong in-house technology capability, using AI across customer experience, product recommendations and internal operations. Their data and AI team owns the full value chain from data engineering through to machine learning products. … scaling new GenAI capabilities across the business. This is a hands-on engineering role focused on building real AI products – from LLM-powered customer experiences to production recommender and forecasting systems. Key Responsibilities • Design and build LLM-powered systems including RAG pipelines and conversational AI tools • Develop production ...

seamless upgrade experience. This role leads a highly capable team of Service Delivery Managers and Support Analysts who are responsible for managing customer-reported issues, resolving software defects, and coordinating upgrades to safeguard platform stability and performance. A deep understanding of customer needs, coupled with strong engagement strategies … will be essential to delivering a consistently smooth experience across our products and services. Experience and Knowledge A strong track record of leading customer-centric operational functions within enterprise software or SaaS environments. Deep expertise in major incident and service management, with a focus on restoring service ...

gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across … identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations ...

services. Develop and own the strategic account development plan. Serve as the primary point of contact and escalation for client relationships and overall customer experience. Track engagement and project performance against account metrics. Translate client business goals and industry trends into new business opportunities. Manage contract completion, compliance … performance metrics, key issues, opportunities, changes, and objectives according to departmental standards. Profile The successful Strategic Account Manager candidate will have the following: Extensive experience in sales, account management, customer service, project management, or consulting. Demonstrable experience of working in IT service companies. Experience in operations ...

organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide … demands a tenacious mindset and strong commercial acumen to navigate multi-stakeholder sales cycles within a matrixed environment, utilizing value-based selling to drive customer acquisition. What you ll be doing: Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

flexibility to the payments ecosystem. As a Frontend Engineer, you’ll play a key role in designing and building the interfaces that power the customer experience. You’ll work closely with product managers, designers, and backend engineers to deliver intuitive, high-performance web applications that support a rapidly expanding ...

JIRA. Integrate automated testing into GitHub actions CI/CD pipelines. Design test cases specifically for AI interactions to monitor for regressions. Required Skills & Experience Professional experience in automated testing and quality assurance. Proficiency in C# or TS for writing and maintaining test scripts. Experience with performance … tools. Strong understanding of the software development lifecycle in an agency setting. Beneficial Knowledge of security testing principles and mitigation of common web vulnerabilities. Experience testing conversational interfaces or messaging-first applications. Familiarity with performance and load testing to validate API reliability. Experience with AI evaluation frameworks ...

Ground Gateway Sites across Europe, Middle East and Africa. We are looking for a team member who embodies the Amazon Leadership Principles. Exceptional customer focus is non-negotiable. Strong technical skills, project and stakeholder management are pivotal to success. The successful applicant will be able to demonstrate data-based … time and budget. Drive continuous improvement by evaluating all aspects of the project cycle, making recommendations for, and implementing new initiatives for optimising customer experience. Conducting security assessments of new sites and making recommendations to the Senior Leo Ground Security Manager. About You Knowledge and Experience Detailed technical ...

Powered FM Operating System £1M Revenue Guaranteed in First 6 Months About the Company A newly launched venture is reinventing Facilities Management. Immediate enterprise customer access Thousands of pre-verified suppliers Hundreds of millions in FM spend under management £1M guaranteed revenue within six months The company is building … real time. At its core is prescriptive AI not just reporting, but recommending and automating optimal actions to improve utilisation, margin, cashflow, and customer experience. This is not incremental software. This is infrastructure for a global industry. The Role: As VP of Product, you will define and execute ...

boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from … well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases ...

leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service). You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer … standards for compliance, tone, and commercial effectiveness. Performance & KPI Management Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction. Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements. Ensure accurate data entry in CRM systems, including pipeline data ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

engaging. There’s over £1 trillion in UK pensions, but the industry is still dominated by traditional providers with outdated products and poor customer experiences. Penfold is helping bring pensions into the modern world with a technology-led platform that makes saving simple, accessible and engaging for individuals … someone who combines strong SDR leadership with operational and analytical skills , and who enjoys working in a fast-growing startup environment. Must-Haves Experience managing or leading an SDR/Business Development team Strong experience with HubSpot CRM Background supporting B2B sales teams (SDR + AE motions) Experience ...

will own end-to-end ML solutions for a domain area, define the technical roadmap, and drive the execution of complex projects that improve customer experiences and business performance at scale. In this role, you will: Technical Leadership & Ownership Own end-to-end ML solutions within your domain, from … Mentor other data and machine learning scientists , providing technical guidance through code reviews, design discussions, and knowledge sharing Drive adoption of AI best practices Experience & Qualifications: Master’s or PhD in Computer Science, Statistics, Applied Mathematics, Operations Research, or related quantitative field, or equivalent industry experience 6+ years ...

manage a small data science team that solves high-value problems to advance the company’s competitive position. Requirements: 10+ years of product leadership experience, specifically within complex B2B2C Enterprise Software environments. Experience with large-scale ERP or CRM systems is a major plus. A history of “Data … roles, with experience in successfully transforming technology infrastructure into organised, productised assets. Excellent communication skills, with the ability to balance technical and business needs, whilst bridging the gap between technical details and strategic CEO-level messaging. Strong technical literacy, with a keen understanding of data stewardship, semantic modeling ...

through negotiation and close, with a focus on large banks and financial institutions. Identify and engage high-value enterprise accounts aligned with the ideal customer profile, leveraging existing banking and fintech networks to open senior-level conversations. Lead complex, multi-stakeholder sales processes involving compliance, legal, product and executive … sponsors, managing pilots, customisation and executive alignment through to deal close. Partner closely with marketing, product and customer success teams to align go-to-market messaging, accelerate deal velocity and deliver a seamless enterprise customer experience. Build, manage and maintain a robust pipeline of qualified opportunities, providing accurate ...

Lead Experience Designer (Service Design & UX) £70,000 - £80,000 Location: London (Hybrid – 2 days in office) *Sponsorship or fully remote working is NOT available* We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences. This is a senior … small team of UX designers Connect design work to measurable business impact THE CANDIDATE 10+ years in UX, service design, and/or experience strategy Strong systems thinking across multi-channel environments Experience leading transformation programmes and shaping commercials Skilled in discovery research, workshops, and strategic prototyping Comfortable ...

your work directly shapes regulatory decision making. You will play a meaningful role in high‐impact programmes, using your SQL expertise to support fair customer outcomes and contribute to business‐critical reporting. The Company They are a forward‐thinking financial services organisation committed to delivering simple, transparent products … exceptional customer experiences. With a strong focus on inclusion and development, they create an environment where you can thrive and progress. Their analytics team sits at the heart of the business, supporting key programmes that drive transparency and customer fairness. Collaboration is central to their culture, with ...

Product Designer - Fintech challenger bank - modern minimalism style About the role: My Client is seeking a Product Designer with strong UI and Native Mobile experience to help shape the future of how their customers build their financial futures. This is a rare opportunity to drive a major new product … designer who obsesses over the details that make people smile, we want to hear from you. If What you'll be doing: Elevating customer experiences: Looking holistically at how customers interact across all our products and identifying opportunities to make their journey smoother and more coherent Setting the craft ...

Commerce Specialists, the Country Manager, and HQ teams to ensure our websites remain aligned with brand objectives and deliver a seamless customer experience. Key Responsibilities - Strategic & Cross‐Team Collaboration • Work closely with HQ and the Local E‐commerce Team to plan and execute the monthly website content calendar, ensuring … brand guidelines. • Manage CMS activities including homepage updates, landing pages, promotional assets, and category optimisation. • Conduct QA checks across devices to guarantee an optimal customer experience. Product & Data Operations • Support daily product data accuracy across PIM and internal systems. • Manage attributes, descriptions, categorisation, and bulk uploads. • Monitor workflows, identify ...

events and stadium owners, the possible applications of this secure payment technology are endless. As aDesigner, you will be improving and redesigning the experience and interface of their iOS, Android and Web applications. Customers use the applications to interact with these wearables, therefore, the way they look and feel … upmost importance. The ideal candidate will have 2 or 3+ years experience as a UI/UX Designer, preferably with some experience working with mobile applications. As the sole UI/UX Designer, you will be working closely with the Software Development team to create an exceptional customer ...