76 to 100 of 176 Customer Experience Jobs in the City of London

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

across Consumer Markets - spanning Retail, CPG, Retail Pharma, and related sectors . You'll design target architectures, strategic roadmaps, and tech-enabled platforms to help clients unlock growth, enhance customer experience, and modernise their supply chains and operations. Key Responsibilities Architect end-to-end solutions across multiple technologies, guiding clients through complex transformation journeys. Define visionary target architectures … and practice growth , contributing to sector thought leadership and innovation. What We're Looking For Deep expertise in Consumer Markets technology and business architecture : omnichannel retail, D2C, e-commerce, CX platforms, and digital supply chain. Proven track record of designing and delivering enterprise-scale, technology-enabled business platforms . Strong skills in Enterprise Architecture and E2E Solution Architecture . Experience More ❯

ambitious engineers to help scale their systems, drive innovation, and support global retail partnerships with seamless integrations. What You’ll Do Build and enhance core systems that drive the customer experience Work across the stack, with a backend focus in TypeScript & AWS Lead API integration efforts, especially with Shopify Improve performance, reliability, and scalability of the platform Embrace … Stack Languages : TypeScript (core), Python/Ruby (data flow) Frontend : React preferred; Angular, Vue, or Node.js welcome Infrastructure : AWS Databases : Neo4j (nice to have) Integrations : Shopify About You Strong experience with TypeScript on the backend Confident managing complex API integrations (Shopify a big plus) Comfortable with React , Python , or similar technologies Experienced in cloud-first environments (AWS) Background in … startups or scale-ups Passionate about automation and leveraging AI in development Bonus Points For: Graph databases like Neo4j Experience with payment gateways or fraud detection systems Knowledge of MongoDB/Mongoose Familiarity with CATIA or other CAD system integrations Experience with A/B testing , analytics, and growth experiments Why Apply? Work with iconic global fashion brands More ❯

ambitious engineers to help scale their systems, drive innovation, and support global retail partnerships with seamless integrations. What You’ll Do Build and enhance core systems that drive the customer experience Work across the stack, with a backend focus in TypeScript & AWS Lead API integration efforts, especially with Shopify Improve performance, reliability, and scalability of the platform Embrace … Stack Languages : TypeScript (core), Python/Ruby (data flow) Frontend : React preferred; Angular, Vue, or Node.js welcome Infrastructure : AWS Databases : Neo4j (nice to have) Integrations : Shopify About You Strong experience with TypeScript on the backend Confident managing complex API integrations (Shopify a big plus) Comfortable with React , Python , or similar technologies Experienced in cloud-first environments (AWS) Background in … startups or scale-ups Passionate about automation and leveraging AI in development Bonus Points For: Graph databases like Neo4j Experience with payment gateways or fraud detection systems Knowledge of MongoDB/Mongoose Familiarity with CATIA or other CAD system integrations Experience with A/B testing , analytics, and growth experiments Why Apply? Work with iconic global fashion brands More ❯

dynamics to provide actionable insights Act as trusted advisor to senior stakeholders Exposure to domain specific consulting in any one of the areas such as Financial services, supply chain, Customer Experience , Operations etc Guide clients in adopting and optimising cloud based business models Interpret business data to build compelling business cases and transformation roadmaps For Data expertise Exposure … use data and analytics to drive business insights, develop use cases for business improvements, develop KPIs Define Data strategy and modernisation roadmaps Your Profile Key Skills/Knowledge/Experience Exposure to business strategy and transformation Cloud Consulting & Digital Platforms Any industry domain knowledge Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

dynamics to provide actionable insights Act as trusted advisor to senior stakeholders Exposure to domain specific consulting in any one of the areas such as Financial services, supply chain, Customer Experience , Operations etc Guide clients in adopting and optimising cloud based business models Interpret business data to build compelling business cases and transformation roadmaps For Data expertise Exposure … use data and analytics to drive business insights, develop use cases for business improvements, develop KPIs Define Data strategy and modernisation roadmaps Your Profile Key Skills/Knowledge/Experience Exposure to business strategy and transformation Cloud Consulting & Digital Platforms Any industry domain knowledge Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

Role: Lead Product Manager – Customer & Delivery Strategy 💰 Salary: £100,000 - £110,000 + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? This is your chance to lead a major transformation in parcel delivery and collection , influencing both operational efficiency and customer experience nationwide. You’ll define strategy, optimise complex workflows, and deliver solutions that affect millions … transactions every day. Key Responsibilities Own the overall product strategy for lockers, 24-hour shops, and collection points Map and optimise complex processes across teams and end-to-end customer journeys Drive the last-mile delivery experience with a focus on operational efficiency and UX Manage operationally critical products connecting to APIs and backend systems Navigate technical and … lead strategic discussions Collaborate across stakeholders while maintaining strategic ownership and product vision The ideal candidate Experienced in logistics, last-mile delivery, or operationally complex industries Proven senior PM experience with the ability to own strategy and deliver impact immediately Skilled at managing process and technical complexity , including APIs and integrations Ambitious, outcome-driven, and comfortable leading change across More ❯

Role: Lead Product Manager – Customer & Delivery Strategy 💰 Salary: £100,000 - £110,000 + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? This is your chance to lead a major transformation in parcel delivery and collection , influencing both operational efficiency and customer experience nationwide. You’ll define strategy, optimise complex workflows, and deliver solutions that affect millions … transactions every day. Key Responsibilities Own the overall product strategy for lockers, 24-hour shops, and collection points Map and optimise complex processes across teams and end-to-end customer journeys Drive the last-mile delivery experience with a focus on operational efficiency and UX Manage operationally critical products connecting to APIs and backend systems Navigate technical and … lead strategic discussions Collaborate across stakeholders while maintaining strategic ownership and product vision The ideal candidate Experienced in logistics, last-mile delivery, or operationally complex industries Proven senior PM experience with the ability to own strategy and deliver impact immediately Skilled at managing process and technical complexity , including APIs and integrations Ambitious, outcome-driven, and comfortable leading change across More ❯

Years of Experience: 3- 5+ years Skills: Go, Java, Git, REST Web Services, Jenkins, NoSQL, Postgres/ql Based in London Victoria or Burgess Hill Enthusiastic, diligent Senior Golang Software Engineer to work on the global Loyalty and Benefits platform in American Express. The candidate should have excellent soft skills, strong technical ability with an extensive passion to learn. … A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge and skills as an Engineer. As a Software Engineer on an Scrum team, you … will be building and enhancing features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: · Demonstrable experience in at least one back-end type safe programming language (Golang Preferred) · Comfortable/experienced with back-end micro-service architecture and communication, specifically REST and asynchronous messaging services More ❯

Years of Experience: 3- 5+ years Skills: Go, Java, Git, REST Web Services, Jenkins, NoSQL, Postgres/ql Based in London Victoria or Burgess Hill Enthusiastic, diligent Senior Golang Software Engineer to work on the global Loyalty and Benefits platform in American Express. The candidate should have excellent soft skills, strong technical ability with an extensive passion to learn. … A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge and skills as an Engineer. As a Software Engineer on an Scrum team, you … will be building and enhancing features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: · Demonstrable experience in at least one back-end type safe programming language (Golang Preferred) · Comfortable/experienced with back-end micro-service architecture and communication, specifically REST and asynchronous messaging services More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … is a great opportunity to take on more ownership and really make your mark as the companies first Product Designer! What are they looking for? 2-5 years of experience in UX/UI design for digital products, ideally in a startup or fast-paced environment Strong portfolio showcasing UX and UI skills across web and mobile platforms Proficiency … in Figma Comfortable working cross-functionally with engineers and stakeholders Excellent communication skills and attention to detail Experience with responsive and mobile-first design This role would suit someone early in their career with a pro-active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … is a great opportunity to take on more ownership and really make your mark as the companies first Product Designer! What are they looking for? 2-5 years of experience in UX/UI design for digital products, ideally in a startup or fast-paced environment Strong portfolio showcasing UX and UI skills across web and mobile platforms Proficiency … in Figma Comfortable working cross-functionally with engineers and stakeholders Excellent communication skills and attention to detail Experience with responsive and mobile-first design This role would suit someone early in their career with a pro-active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and More ❯

and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform ( a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service . 💻📈. As Senior Product … high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? A proactive Product Manager with experience driving change in operational systems 🛠️ Able to work with complex integrations, and internal platforms 🔗 Skilled in stakeholder management and leading cross-functional teams 🤝 Customer-focused with a deep … understanding of operational workflows 👥 Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️ Nice to have: experience in retail 🛍️ Key Responsibilities: Lead the transformation of the scheduling and booking platform over the next 12 months 📅 Operationalize the platform online and integrate it fully into stores 🖥️🏬 Manage external partners for scheduling and route optimization 🚚 Work closely More ❯

and has significantly matured its product & tech team over the last few years. They are now looking to transform their scheduling and booking platform ( a core part of the customer experience that handles over 130,000 requests per year & drive 30-40% of their revenue) into a scalable, integrated, and online-enabled service . 💻📈. As Senior Product … high-profile transformation project from ideation through to operational execution, working with internal stakeholders, store teams, and external partners. 🏬🛍️ What are they looking for? A proactive Product Manager with experience driving change in operational systems 🛠️ Able to work with complex integrations, and internal platforms 🔗 Skilled in stakeholder management and leading cross-functional teams 🤝 Customer-focused with a deep … understanding of operational workflows 👥 Capable of managing sensitive change that impacts existing processes while delivering business improvements ⚖️ Nice to have: experience in retail 🛍️ Key Responsibilities: Lead the transformation of the scheduling and booking platform over the next 12 months 📅 Operationalize the platform online and integrate it fully into stores 🖥️🏬 Manage external partners for scheduling and route optimization 🚚 Work closely More ❯

to make life easier for homeowners across the UK - connecting them with trusted solutions that bring real value. With significant investment, ambitious growth plans, and a genuine focus on customer experience, now is the perfect time to make your mark in a high-impact, strategic role. What are they looking for? A proven track record leading consumer-facing … digital products across web and app. Strong strategic and analytical thinking with the ability to define vision, prioritise effectively, and deliver measurable outcomes. Deep customer empathy - you love understanding user needs and translating them into impactful solutions. A data-led, experimentation-driven mindset Excellent stakeholder management and communication skills, with credibility across teams and at leadership level. Experience … commerce, or platform-based environments where consumer engagement is key. This is an opportunity to join a highly visible, mission-led business where your work will directly shape the experience of millions of users. If you’re ready to make a genuine impact in a product-led organisation with big ambitions, please get in touch now More ❯