26 to 50 of 68 Customer Service Jobs in the City of London

insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the … be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the Clients on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the client … this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff More ❯

end design, development, and delivery of strategic change initiatives within our young bank. You will be responsible for driving product and process transformation across our portfolio, ensuring regulatory compliance, customer value, and operational efficiency. Requirements: Lead the planning and execution of business change initiatives across payments products (e.g., Faster Payments, SEPA, CHAPS Direct (RTGS),SWIFT, CHAPS, Bacs, ISO … SME) in payments processes, systems, and regulations. Develop detailed business requirements, user stories, and acceptance criteria for change delivery. Coordinate with cross-functional teams including IT, operations, risk, and customer service to deliver change. Monitor change delivery progress and resolve blockers, ensuring alignment to scope, timeline, and budget. Drive stakeholder engagement and ensure strong communication around impacts, benefits … and risks of change. Conduct impact assessments, gap analyses, and readiness reviews. Ensure delivery of customer-centric, compliant, and future-proof solutions Qualifications and Skills: 5+ years of experience in banking or financial services, with strong exposure to payment systems and change delivery. Proven track record of managing product or business change in the payments space. Deep understanding of More ❯

Operations Director and collaborate across departments to align execution with strategy. From planning to live event days, youll thrive in a fast-paced environment where adaptability, precision, and a customer-first mindset are key. Whats on Offer? Highly competitive salary and performance based bonus. Be part of an ambitious, globally minded events company. Work on industry-leading conferences that … under pressure with strong time management and multitasking abilities. Confident communicator with a positive, professional attitude. A proactive problem-solver who enjoys working both independently and within a team. Customer-service mindset with a can-do spirit and flexibility during busy event periods. Bonus Points For: Familiarity with event tech tools and Microsoft Office (especially Excel). Exposure More ❯

reconcile financial data flows between STYLEman and external finance systems. Support business teams in creating and refining operational and management reports. Act as a bridge between internal teams (operations, customer service, finance, IT) and external technology partners. Lead testing and validation of data flows between STYLEman and other systems. Document key processes and provide informal user support/ More ❯

cause analysis. Problem Solving- Confident in breaking down complex technical acceptance issues and driving resolutions through cross-functional collaboration. Responsibilities: Manage technical communications with client technical teams, project teams, customer service teams, and senior stakeholders. Act as a trusted consultant, providing technical support and subject matter expertise to assigned markets and clients. Proactively resolve business and technical issues More ❯

2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to … make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security More ❯

IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges is required for a well-established Cloud IT Services Company based in the City of London. This role is known within the organisation as a Client Technical Lead. SALARY … JOB OVERVIEW We have a fantastic new job opportunity for an IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges. Working as the IT Consultant/Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, the IT Consultant/Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible More ❯

point of contact for EDI-related queries from customers and resellers * Manage relationships with third-party EDI provider and coordinate resolution of transaction issues * Collaborate with internal teams including Customer Service, Compliance, and Distribution to implement and support EDI integrations * Onboard new customers to the EDI platform and manage testing of EDI transactions * Identify and resolve data communication … Hands-on knowledge of OpenText EDI platform is desirable * Understanding of communication protocols such as FTP, AS2, HTTP, TCP/IP * Background in retail, manufacturing or logistics industries * Strong customer service, troubleshooting and problem-solving skills * Ability to work independently in a fast-paced environment * Exposure to UNIX/Linux or Windows operating systems * Fluent in English with … apply today. Key words: EDI Operations Manager, EDIFACT, OpenText, BizLink, TLE, EDI Mapping, Retail IT, SQL, XML, AS2, FTP, Data Integration, Technical Support, Transaction Processing, VANs, UNIX, Linux, Windows, Customer Support, Automation, Data Communication, St Albans, Remote EDI Jobs, Logistics IT, Manufacturing IT. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT More ❯

of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written … Excellent organisational skills with attention to detail Experience with vendor management systems and platform-based tools Ability to collaborate effectively with colleagues and clients Strong interpersonal skills and a customer-focused approach Comfortable working independently and managing priorities over weekends Benefits : Be part of a great team! Training and development opportunities Annual Bonus: a discretionary cash bonus, depending on More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service, Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties to More ❯

audit compliance. Utilize Workday system tools including data load EIBs and mass operations to expediate administrative functions. Partner with the HR Operations transactions team to empower their Workday self-service abilities. Contribute to process and procedure documentation and creating support training materials. You Have These: 3+ years’ experience in Workday HCM, preferably Core HR, Learning, Benefits, Recruiting, Time and … Absence, Talent and Performance Management. Bachelor’s degree Exceptional customer service skills including responsiveness and attention to detail Strong time and priority management skill; ability to pivot quickly and negotiate deadlines Independent worker with adaptable communication style Team player who provides support to and seeks input from others Established understanding of HR processes and HR business needs Creative More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

However, it is essential that you speak/read/write fluent German and English and ideally have strong GIS knowledge. It would be useful if you have any customer service or 1st line technical support experience, but this is not necessary as you will be provided with extensive training for the role. Skills and Experience: Fluent in … repetitive tasks and adaptable and able to learn new projects and processes Good Judgment and decision making Capability Some technical support or other problem solving experience preferred, not necessary Customer service background, ideal but not necessary. Job Responsibilities Should be Strong in German & English Grammar: Articulation, Sentence structure - Should be able to Read, write provided text in recommended More ❯

supporting AV/IT equipment Knowledge of Microsoft Teams, Teams Rooms, SIP, and basic networking Skilled in troubleshooting Windows OS, common applications, and remote support tools Excellent communication and customer service skills Physically capable of lifting and moving AV equipment Audio Visual Technician/Audio Visual Specialist - London - Permanent - £41,500 per annum In accordance with the Employment More ❯

Review and process monthly sales tax adjustment journals. Help resolve queries related to global sales tax and UK VAT. Manage and respond to Creator invoices and queries via our customer service portal. Provide support for bookkeeping, ad-hoc administrative tasks, and during month-end processes. Contribute to identifying and implementing new system processes. Assist with VAT audit data More ❯

reliability, and compliance with internal standards. Key Skills & Experience 5+ years of hands-on experience implementing Dynamics 365 CRM/CE in enterprise settings. Expertise in CRM modules (Sales, Customer Service, Case Management, etc.) and deep knowledge of the D365 data model. Strong experience with Power Platform tools: Power Automate, Power Pages, Model-Driven Apps, and Dataverse. Experience More ❯

senior level roles Excellent phone and written communication skills - comfortable speaking to candidates and clients alike Strong organisational skills with a process- and results-oriented approach Strong affinity with customer service, with a people-first mindset and commitment to consultant satisfaction Resilient and proactive, with the ability to follow process, and manage multiple priorities Open to feedback and More ❯

meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup. #LifeAtHyve At Hyve, we are driven by our values: brilliant work … with the show project teams including marketing, sales and operations to deliver to deadline and within budget Onsite delivery: managing onsite execution of content features to exceptional standards of customer service. Speaker logistics support: Including, but not limited to, sending out speaker instructions, collecting speaker assets, updating speaker profiles and agendas on the Bett website. Skills Required: Established experience … them understand and retain the message. A high level of commercial awareness and be target and deadline driven. Strongly results-focused, able to clearly demonstrate success via proven metrics. Customer-oriented, taking pride in exceeding customer expectations. Proven relationship skills – able to build and develop good working relationships across the business to facilitate the accomplishment of goals, leverage More ❯

an internationally renowned financial services business specialising in retail trading, investment products and technology. Following a period of rapid expansion, they are looking for an exceptional Head of Client Service Excellence to join their brilliant team in London. Responsibilities will include: Quickly evaluate current operations against top-tier benchmarks to uncover both short-term improvement areas and long-term … transformation opportunities Lead the shift from traditional reactive support to a forward-looking, predictive, and personalised customer service approach Implement performance indicators that encourage digital-first practices while ensuring compliance, efficiency, and high service standards You will have: Extensive experience driving customer service strategy and operations, delivering consistently high-impact results Skilled in architecting and … rolling out large-scale digital-first customer service models Demonstrated capability to elevate service standards quickly using systematic and methodical strategies For more information please get in touch with a copy of your CV. More ❯

New opportunity as a Pre-sales Specialist within an international ICT service provider. The role is to establish the company in the UK and European domestic markets through services with competitive advantages to achieve stable and continuous growth, to carry out a variety of technical pre-sales (including design and quote) and co-ordination tasks, to meet or exceed … customer requirements and to promote the success of services in line with the company's overall strategies, while reflecting customer needs. Also complete tasks which are assigned by the Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction. Job description: Requirements Definition and Design: Define … Plan and handle presentations to customers, third parties, and suppliers. Attend meetings with relevant parties. Project Leadership and Coordination: Organize and lead project staff. Notify line manager of issues, customer complaints, and new business opportunities. Travel to various offices as required. Documentation and Training: Create project documentation. Provide skills transfer and training to engineers. Assist technical team in delivering More ❯

installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR). Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively. Responding promptly to client inquiries and service requests. What we will More ❯

We are privileged to be working within a highly respected Investment Management organisation who proud themselves in focussing on client/customer relationships with the ethos being to help individuals with investment and financial planning, and provide technology to make things simple and clear. Based in the heart of the City with a modern relaxed but professional environment and … front line servicing and support to their platform clients. Liaising extensively with financial planners, paraplanners and wealth managers (intermediaries), where you will develop ongoing strong relationships built on outstanding service for all and any queries that your clients and their clients have with the platform. Taking ownership of queries; analyse, research, and provide solutions using knowledge of the systems … appropriate, and delivered at the right time, including emails, letters, and platform updates. Inputting, manipulating, and maintaining data on the platform and client relationship management systems to perform required service tasks which can include processing ISA subscriptions and payment instructions in line with HMRC and company policies. Assisting in the testing of the development of the platform including writing More ❯