26 to 50 of 61 Customer Service Jobs in the City of London

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk … Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests ...

effective support. Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform. Ensure all upgrades and changes to production systems follow … production environment. Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible. Complete the transformation from legacy to VFC recording systems and migrate ...

technology solutions provider specialising in telecommunications, unified communications and business connectivity. They are looking for an experienced Project Delivery Manager to take ownership of customer projects from initial handover through to successful completion. This is a hands-on, client-facing role for someone who understands the delivery of telecoms … closely related managed communications environment is essential. Candidates without relevant sector experience will not be considered. The Role: You will manage several customer projects at the same time, providing clear communication, strong project control and a consistently high level of service. Projects may include: Unified communications and hosted voice ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

focus on root-cause analysis and preventative improvements. The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking … standard for the team Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising ...

focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting … autonomously, setting the standard for the teamAbility to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

improve business processes. Support UAT, releases and ongoing system improvements. Experience needed; Commercial experience configuring Microsoft Dynamics 365. Experience across modules such as Sales, Customer Service, Field Service or Finance & Operations. Experience using Power Platform including Power Automate and Power Apps. Strong understanding ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Product, and Finance to ensure everything we offer through partners is both deliverable and profitable at scale. You will: Design and develop repeatable managed service offerings for indirect partners Shape commercially compelling propositions, pricing models, and service documentation Negotiate contracts, SLAs, and commercial terms with strategic partners ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee the technical execution … operational workflow for physical device deployment, tracking inventory, hardware lifecycles and the coordination of shipments across company locations. Provide a high level of customer service and adhere to service management principles and processes (ITIL). Own and delegate priority incidents and requests related to EUC assets. ...

Summary of Role We are looking for a highly experienced and competent Security Systems Service Engineer. You will be servicing security systems i.e. Intruder Alarms, CCTV & Access Control Systems to the relevant industry standards, using your exceptional technical industry knowledge. Ideally you will have experience of/… annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. What we will need from you Experience within Electronic Security ...

Garden, London/Hybrid The Role Are you fluent in both French and English, with experience managing e-commerce websites and creating engaging online customer experiences? Would you enjoy helping a leading luxury jewellery brand grow its presence in the French market while developing your own digital career? Diamonds … trading and optimisation of our French website. You'll work closely with teams across Ecommerce, Marketing, Merchandising, Design, Development and Customer Service to improve website performance, launch exciting campaigns and enhance every stage of the customer journey. This is a fantastic opportunity to build your career with ...

phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data ...

phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person. Maintain a high degree of customer service for all support queries Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation Maintain security reference data ...

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics … carrier management, and supply chain visibility. Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define ...

month temporary contract . This is an excellent opportunity for an experienced membership professional who is immediately available and enjoys delivering an outstanding service to members while supporting the smooth day to day running of a busy membership team. 💥 As the Membership Coordinator, you will: • Manage … times. 💥 We're looking for someone with: • Previous experience working within a membership organisation, professional body, regulator or association. • Strong membership administration or customer service experience. • Experience using CRM or membership database systems. • Excellent communication and stakeholder management skills. • Strong organisational skills with exceptional attention to detail. • Confidence ...

times. Assist with ad hoc errands and practical tasks, delivering a flexible and proactive approach to supporting the wider team. Liaise with suppliers and service providers, following up on actions, reporting maintenance issues, and supporting routine office operations and checks. Requirements: Previous experience in administration, office support, or customer service is desirable. Strong organisational skills and attention to detail. Confident communication skills, both written and verbal. Proficient in Microsoft Office, Outlook, Teams, and Excel. A positive attitude and a willingness to learn. Professional, reliable, and punctual. This is an exciting opportunity to grow your career ...

units (Implementation & core development) and technology teams Facilitate user group sessions internally across various domain leaders Facilitate requirements gathering sessions with internal stakeholders and customer service teams Build and maintain relationships with external vendors, integration partners, and regulatory bodies when appropriate. Present product updates and strategic recommendations ...

Location: London (Hybrid – 3 days in the office, 2 days remote) About the Company An established London-based Managed Service Provider (MSP) with a growing Cyber Security practice is looking to recruit a Tier 1 Cyber Security SOC Support Analyst. The business delivers managed IT and cyber security services … Endpoint. Knowledge of Microsoft 365 security from a threat detection and response perspective. Key Responsibilities Monitor, triage and respond to security alerts across managed customer environments. Investigate security events and perform first-line incident response in line with established playbooks. Escalate complex or high-priority incidents to senior analysts ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale click apply ...

leader who enjoys remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team … Line engineers within a busy MSP environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive ...

Head of Support | HubSpot Service Hub & Outsourced Support (BPO) | Global Events Payments Platform Building Support From Scratch Salary: £60,000 - £65,000 Location: Hybrid, West London Support here runs young. It's outsourced, it covers seven days a week from 10am to midnight, and right now nobody owns … SLAs, the training, the knowledge base, the escalation paths and the tooling behind all of it. Day to day, you'll own service performance across phone, email, chat and WhatsApp, including a 60-second first response target and priority-based SLAs for High, Medium and Low issues. ...

requiring assistance to resolve issues that could affect multiple points of the support structure. The role: Support queries raised to the GDS Help Desk (Service desk) Assist with GDS related questions (Formats, workflow, processes and configurations) Manage all new advisors onboarding and offboarding (Agency implementations) Set up new corporate … owner. Ability to manage multiple projects/tasks simultaneously and prioritize own workload. Excellent oral and written communication skills are essential. Must have exceptional customer service skills. Flexibility to support the needs of the business. The package: A salary of circa £40,000 (depending on experience) Hybrid working ...