23 of 23 ITSM Jobs in the City of London

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

across multiple clients Deep understanding of structured cabling types, installation methods, and standards Skilled in managing large teams across dispersed geographies or complex client sites Hands-on knowledge of ITSM ticketing systems, change control, and asset management tools Proficient in Microsoft Office Suite (Outlook, Excel, Word) Strong communication, organisational, and stakeholder management skills Calm under pressure, with a proactive, solutions More ❯

Nice to Haves: Professional Services background Accounting qualification (ACCA, CIMA, ACA etc.) Experience with integration platforms like Workato Some SQL knowledge for reporting Azure/Microsoft 365 admin experience ITSM/ITIL framework knowledge What's in it for You? £80,000 - £90,000 depending on experience Excellent benefits package (pension, healthcare, life insurance) 5 days in office, during More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

/CD pipelines, platform automation, and API architecture design. Preferred Qualifications Experience in professional services or regulated industries. Familiarity with integration platforms (e.g., Workato) and middleware solutions. Knowledge of ITSM frameworks and operational excellence practices. Experience with vendor management and technology procurement. Relevant certifications (e.g., Azure Solutions Architect, TOGAF). To be considered, please ensure you complete your application on More ❯

OS troubleshooting. Excellent communication skills and ability to explain technical issues clearly to non-technical users. Comfortable working independently in a remote team setup. Nice-to-Haves: Exposure to ITSM/ticketing tools (Jira, Zendesk, Freshdesk, etc.). Familiarity with scripting (PowerShell, Bash, Python) is a plus. Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus. More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

independently, manage time effectively and deliver results in a fast-paced environment A collaborative mindset and an ability to work across teams with sensitivity and professionalism Experience using IT service management platforms for reporting, tracking service performance, and managing user interactions ITIL v4 Foundation certification minimum required qualification, demonstrating understanding of service management principles Benefits: Hybrid Working to support a More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

value. Modernise Developer Experience: Help organisations reimagine their developer workflows—improving tooling, automation, architecture, and team dynamics across the software lifecycle. Optimise Existing Investments: Align DevOps improvements with current ITSM tools and frameworks to maximise ROI and streamline operations. Shape Strategic Roadmaps: Develop tailored DevOps maturity roadmaps leveraging next-gen technologies including Platform Engineering, Product Operating Models, and Generative AI. More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years' experience in More ❯

applications (Hardware, Software, Consumables, etc.) Customize data models, business rules, flows, and UI components Integrate ServiceNow with SCCM, JAMF, Intune, or other inventory tools Collaborate with SAM, CMDB, and ITSM teams to ensure ecosystem alignment Maintain platform health, optimize performance, and support version upgrades Deliver client workshops and provide technical input during design sessions You must: Strong ServiceNow development experience More ❯

worked in Central Government. You will be responsible for supporting the development of enterprise workflows and data-driven decisions. You must have experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions is also required. Experience of REST/SOAP API Integration: Building and More ❯

both London and Liverpool, ensuring configuration practices align with ITIL standards. Key responsibilities include : Managing hardware/software asset lifecycle - commission laptops, building laptops, decommissioning Maintaining the CMDB and ITSM tools Building and deploying end-user computing hardware Supporting procurement and vendor liaison Ensuring IT build areas are maintained to standard You’ll need experience in IT asset management, a More ❯

solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance. Summary of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs … Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment. 5+ years of experience designing, building, and maintaining ServiceNow solutions. Proficiency in IT Service Management (ITSM), discovery tooling, and system integration. Experience working with employee-facing interfaces and centralized service portals. Solid background in JavaScript, Flow Designer, and advanced scripting within the ServiceNow platform. Practical knowledge More ❯

to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow … certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯

relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON • ServiceNow Developer certification is a plus • Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.) • Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) • Micro-services architecture knowledge, enterprise integration patterns • Experience in Jira, Confluence, Rabbit More ❯

1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via email. Ability to … business process and technical details to others in an effort to resolve an issue. Ability to follow structured processes to log, update and resolve support tickets in the IT Service Management system. Ability to use documented procedures, knowledge articles and other reference materials to solve issues. Effectively engage with support team members to learn and share knowledge and continue to More ❯

ServiceNow Architect – ITSM Specialist | Elite ServiceNow Partner | London, one day a week in office. I'm looking for a ServiceNow Architect with deep ITSM expertise to shape transformative service experiences for global clients. My client is one of the UK’s most respected ServiceNow partners—where innovation meets impact. As a senior member of their architecture practice, you’ll lead … end-to-end ITSM solution design, ensuring optimal platform performance, user experience, and long-term scalability. You’ll act as a thought leader across internal teams and client landscapes, helping top-tier enterprises elevate their service delivery with future-proof ServiceNow frameworks. You will: Architect robust ITSM solutions using ServiceNow’s latest platform capabilities Translate complex business needs into elegant … delivery teams Guide developers and consultants through delivery best practices and performance optimization Own architectural governance and review, ensuring alignment with platform and partner standards Identify opportunities to extend ITSM into ITOM, HRSD, and custom applications You must have: Proven success as a ServiceNow Architect. Expert-level experience in ITSM suite: Incident, Problem, Change, Request, Knowledge, CMDB Strong knowledge of More ❯

on experience to join our fast-growing Digital Customer Experience team. You'll play a key role in building, configuring, and integrating innovative solutions across key ServiceNow workflows including ITSM, HRSD, CSM, and onboarding experiences. Working alongside senior consultants and architects, you'll help deliver impactful digital transformation projects, creating intuitive user experiences and efficient workflows for clients across multiple … What We're Looking For Essential Skills: 2+ years of hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer More ❯

team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. … sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and More ❯

a skilled ServiceNow Consultant to join our clients growing team. You’ll work on a range of ServiceNow projects for our clients, delivering configuration, implementation, and enhancement services across ITSM and other ServiceNow modules. Key Responsibilities: Deliver end-to-end ServiceNow implementations, upgrades, and enhancements. Engage with clients to gather requirements, advise on best practices, and provide solution designs. Configure … and customize ServiceNow modules (primarily ITSM, with exposure to other areas like CSM, HRSD, or ITOM a plus). Support integration activities and data migrations. Produce clear documentation, reports, and training materials as required. About You: 3–5 years’ experience working with ServiceNow, either in a consulting, professional services, or internal project environment. Proven track record of delivering ServiceNow projects … or supporting consulting engagements. Strong understanding of ServiceNow platform capabilities and ITSM processes. Excellent communication and stakeholder management skills. More ❯