7 of 7 ITSM Jobs in the City of London

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

managing Operational Acceptance Testing (OAT) or service readiness within infrastructure programmes Strong understanding of infrastructure environments (on-premises, cloud, or hybrid) Knowledge of IT service management frameworks such as ITIL Experience supporting infrastructure migrations, technology refreshes, or major platform upgrades Strong stakeholder engagement and communication skills If you are interested ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

ServiceNow Architect is accountable for the end-to-end technical architecture, governance, and strategic evolution of the ServiceNow platform, with a strong focus on ITSM, ITOM, CMDB, CSDM, and Discovery. This role provides architectural leadership across the ServiceNow estate, ensuring the platform is scalable, secure, supportable, and aligned to ServiceNow … delivery needs with long term platform sustainability. • Act as the design authority for all significant platform changes, integrations, and enhancements. • Ensure architectural consistency across ITSM, ITOM, CSM, and future ServiceNow capability expansion. CMDB, CSDM & Discovery Leadership • Design, implement, and govern a robust CMDB architecture, ensuring accuracy, completeness, and fitness ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

Application Support Specialist – London (4 days per week in the office) – £35,000 to £40,000 Please note: This position does not offer sponsorship. Applicants must have full legal eligibility to work in the UK ...

Drive Product Lifecycle Ownership Lead platform ideation, launch, iteration, and sunset Establish governance, support models, and clear documentation standards Maximise Technology Investments Leverage existing ITSM tools and frameworks Optimise cloud and DevOps investments to deliver measurable ROI Shape the Future of Platform Engineering Leadership & Commercial Impact As a senior leader … agile and DevOps transformation Strong understanding of: Hybrid & multi-cloud environments CI/CD pipelines SRE & DevSecOps models Observability & monitoring platforms ITIL and ITSM frameworks Experience defining and tracking OKRs/KPIs A product-centric mindset applied to platform engineering Demonstrated cross-functional leadership Experience in platform product management ...