26 to 32 of 32 ITSM Jobs in the City of London

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

lifecycle (hardware, software, cloud) Experience supporting Change Management with impact and dependency analysis Familiarity with ITIL practices (Configuration, Asset, Change Management) Experience working with ITSM tools (e.g. ServiceNow CMDB) This role is not suitable for Service Desk, general IT support, or purely administrative asset tracking backgrounds. If your experience does … IT Asset Management Strong understanding of CI relationships and dependency mapping Experience supporting Change Management processes Strong analytical and data quality mindset Experience with ITSM platforms (ServiceNow preferred) Ability to work across technical and non-technical stakeholders Why this role? Impact: Direct influence on service stability and change success Visibility ...

escalation when issues cannot be resolved immediately. Incident, Request & Escalation Management Ensure all walk-up and appointment-based interactions are accurately logged in the ITSM tool (e.g. ServiceNow Walk-Up Experience). Triage issues appropriately between TechBar resolution, L2/L3 escalation, or project teams. Own TechBar-related incidents through … fast-paced environment. Desirable: Experience operating or launching a TechBar/Genius Bar-style service. Experience with ServiceNow Walk-Up Experience or similar ITSM tooling. Exposure to global or multi-region IT operating models. Knowledge of Apple and Windows device ecosystems in a corporate environment. ...

London - Hybrid - Sponsorship is Unavailable. Senior Manager - Cyber & Technology Resilience Strategist As aSenior Manager within our Cyber practice, you will lead the design and deliveryof cutting-edge cyber and technology resilience solutions forclients across Financial ...

safeguard service integrity. Required Skills & Qualifications: Proven experience as a Service Transition Manager in complex, multi-supplier environments. Strong understanding of IT Service Management (ITSM) principles and practices. Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes. Excellent stakeholder management skills, capable of engaging confidently ...

demonstrate: End-to-end ownership of enterprise data applications Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance, reporting, and continuous improvement at scale Exposure to vendor-managed services and supplier governance Experience managing … globally distributed and business-critical.Key experience includes: Ownership of platform or domain-level services (cloud, data, SaaS, or infrastructure platforms) Strong grounding in IT service management (ITIL) and operational governance Experience defining and managing SLAs, SLOs, KPIs, and service performance frameworks Exposure to vendor-managed environments and supplier governance Strong ...

Owning architecture across large-scale ServiceNow programmes Leading client engagements and acting as a trusted advisor Driving solution design across modules such as ITSM, ITOM, CSM, HRSD, SPM Mentoring and leading teams of Architects, Consultants, and Developers Contributing to practice growth, capability building, and go-to-market strategy What they … looking for: Proven experience as a ServiceNow Architect in complex environments Strong stakeholder management skills (up to C-level) Broad module exposure (ITSM, ITOM, CSM, HRSD etc.) Background in consulting or large-scale transformation delivery Why join: One of the largest and most established ServiceNow practices in the UK Major ...