26 to 36 of 36 ITSM Jobs in the City of London

to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯

to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯

applying ITIL principles to assure service delivery to achieve customer success. A Service Management data reporting and analysing. A Working to tight deadlines. A Experience of working with automated ITSM tools/platforms. A, I Customer Service Experience, prioritising and manging customer needs. A, I Presentation skills. I, P Experience of Service Management Service Design and Transition. I Skills and … skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I Excellent relationship management and influencing skills. A, I, P ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I Strong analytical and problem-solving skills. A, I, P Excellent communication skills across a variety of mediums, to all levels of the More ❯

Elite 3E Applications Support Analyst Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the magic circle of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance Systems Support Team … Expert - In depth technical understanding of practice management (PMS) billing applications - Strong SQL skills - Outstanding customer service skills with proven experience resolving complex user queries - Experience working in structured ITSM environments - Extensive change management & control experience - Experience working in complex, global enterprise environments - A willingness to work in the office (City) 3 days per week £57k-£72k + bonus + More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

Area Responsibilities BAU/2nd line support (ITSM Tickets & queues) Reviewing, triaging and managing support tickets. Working with internal teams and our support partners to resolve and clearly communicate updates with business users. Review ITSM support queues daily, drive down backlog and aged of tickets. Review ticket quality – ensure all mandatory fields are filled in. Ensure clear ways of working … Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents Create knowledge articles Create process documents More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯

partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse More ❯