26 to 31 of 31 ITSM Jobs in the City of London

in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform ServiceNow. We re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps More ❯

the CMDB and ServiceNow to enhance automation and reporting Collaborate globally to align processes and share best practice What we're looking for Experience in IT Change Management/ITSM, ideally within financial or regulated enterprise environments Proven experience chairing CABs and handling large change volumes Hands-on knowledge of ServiceNow Change Management and CMDB integration Strong understanding of risk … a high-impact governance role. Apply with your CV to - or contact Alex Holliday at Pioneer Search for a confidential discussion. Keywords: IT Change Manager, ITIL, CAB, ServiceNow, CMDB, ITSM, Governance, Audit, SOX, Operational Resilience, Financial Services, Insurance, Cloud Transition More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

reporting and mitigation. What youll bring: Previous experience as a Solutions Architect or Solution Leader with a strong background in ServiceNow implementations (IT & Customer Workflow) and relevant certification; CIS (ITSM/CSM and or HRSD/Now Assist for ITSM/CSM and or HRSD) CSA Sales and Pre-sales (ITSM/CSM/SOM/FSM/ITOM/ More ❯