26 to 41 of 41 ITSM Jobs in the City of London

support team across the region. You will manage a team of 21, including four Asset class Leads, coordinating with Operations, Technology and IT Service Management to ensure high-quality support for brokers and clients. The role emphasizes hands-on leadership, stakeholder management and people development in a fast-paced electronic ...

Service Architecture, developing Cloud and Digital strategies, specialising in two or more of the core IT Strategy disciplines (Transformation Delivery, IT Strategy & Enablement, IT Service Management, IT Operating Model, Service Architecture, IT Sourcing). Significant experience of digital health and ICT‐enabled transformation. Strong understanding of the UK (in particular ...

partner ecosystem. You will turn Lansweeper's market-leading IT Asset Intelligence data into a competitive product advantage for technology partners across Cybersecurity, ITSM, SAM, and CMDB automation markets. Your mandate is twofold: accelerate revenue from existing ISV partnerships and capture new high-impact opportunities — with a primary focus ...

auditor is also considered Ideally you will have a baseline knowledge or familiarity across the following areas: IT risks, information security, cyber risk, IT service management, system development practices, IT general controls, application controls, and data concepts. Desirable Skills Progress toward, or completion of, a relevant professional qualification is desirable ...

environment. Reporting to the Head of Production Management, you will lead 21 professionals including four asset-class Team Leads, partnering with Operations, Technology and ITSM to continuously improve service #J-18808-Ljbffr ...

e.g., Logitech Sync, Crestron XiO Cloud, Extron GlobalViewer Enterprise) for proactive issue identification. Incident Management Tools: Proficiency in using enterprise-level IT Service Management (ITSM) platforms (e.g., ServiceNow) for incident logging, tracking, escalation, and reporting. Troubleshooting & Diagnostics: Ability to utilise diagnostic tools and methodologies for advanced diagnostics. System Integration: Understanding ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … service health and change activities. Facilitate cross-functional collaboration to ensure seamless service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

service measures across IT services Skills Experience Behaviours and Qualifications Essential Experience in a SIAM or service integration operating model Strong experience in IT Service Management within a multi-supplier environment Strong stakeholder management at senior management and executive level Experience leading cross-supplier governance and service review forums Ability … with ambiguity and driving structure across complex organisational boundaries Qualifications Required: ITIL v4 Foundation SIAM Foundation or Practitioner Preferred: Experience with ServiceNow or equivalent ITSM tooling Experience operating within regulated financial services environments Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management ...

disposal IT procurement governance, contract renewals, supplier performance and vendor management Executive and operational reporting across asset inventory, compliance, lifecycle and cost optimisation CMDB, ITSM, procurement and asset platform data quality, automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance … Flexera certifications ITIL Intermediate, ITIL 4 Managing Professional or equivalent certification Experience implementing or improving ITAM and SAM platforms CMDB governance, service mapping and ITSM integration experience Microsoft, Oracle, Adobe, IBM or other enterprise software licensing models Multi-site, international, M&A or business integration experience This is an exceptional ...

hash, schedule reload) under L2 supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance windows to impacted … backups). • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar). • Ability to follow detailed step-by-step patching runbooks. • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation. • Clear communication for co-ordinating maintenance ...

International seeks a ServiceNow Lead to design and deliver an Intelligent Field & Autonomous Service Operations programme, with deep expertise in ITOM, ITSM, and FSM, and a track record of complex event-driven automation. The contract runs for 6 months, inside IR35, with two days in Central London each week. ...

weeks. You will lead the design and delivery of an Intelligent Field & Autonomous Service Operations programme. The role requires deep expertise in ServiceNow ITOM, ITSM, and Field Service Management, with a strong track record of delivering complex event-driven automation and field operations solutions. Experience required: 10+ years of Service … ServiceNow Architect or Lead Architect. Proven delivery experience in: ServiceNow ITOM Event Management Event-to-Incident Automation ServiceNow FSM (Field Service Management) Dynamic Scheduling ITSM Processes The role is for 6 months initially inside IR35 and requires two days in Central London each week. LA International is an award-winning ...

role requires driving cross-supplier collaboration, issue resolution, and governance, ensuring accountability and consistent delivery across regions. The ideal candidate has strong IT Service Management experience in multi-supplier environments, exposure to SIAM or Vendor Management, and excellent communication #J-18808-Ljbffr ...