26 to 43 of 43 Service Management Jobs in the City of London

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers … will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers, ensuring clear communication and a smooth transition. Following predefined steps … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that More ❯

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. … UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year. 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. Demonstrated More ❯

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. … UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year. 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. Demonstrated More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT … Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal … process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a More ❯

Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT … Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal … process improvements Contribute to evolving support models with a flexible, growth-oriented mindset Take initiative in suggesting enhancements that align with business goals Reporting & Continuous Improvement Generate reports from service data to monitor performance and identify bottlenecks Use insights to drive process optimisation and service enhancements Maintain a feedback loop with stakeholders to refine support practices Support a More ❯

ServiceNow Lead Solution Architect to take ownership of designing and delivering innovative, high-quality solutions. Youll be responsible for overseeing the deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform, ensuring it effectively supports both internal teams and external clients. This position requires strong technical leadership guiding, coaching, and developing a skilled team while ensuring platform … and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into practical solution designs. Provide technical direction to delivery teams to ensure architectural integrity. … meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). PRINCE2, PMP, or similar project management certification. Familiarity with Agile, Scrum, or similar delivery frameworks. More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong More ❯

to power other banks and to travel globally. Monument has received significant inbound interest from local and legacy players worldwide to licence its technology on a “Software-as-a-Service” (SaaS) basis and has established a subsidiary business, Monument Technology Limited to take advantage of the opportunity and to unlock the value in our platform through licencing and partnerships … around the world. Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our plug-and-play model eliminates the risk and complexity of … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong More ❯

processes. Offer ongoing support and maintenance for the ServiceNow platform, addressing any issues that may arise. Requirements Demonstrated experience as a Business Analyst, particularly with ServiceNow or comparable IT Service Management applications. Strong analytical and critical thinking skills. Outstanding communication and interpersonal capabilities. Proficient in collaborating within a team-oriented environment. Familiarity with ITIL principles and methodologies. Relevant More ❯

Job Description: Role: Automation Support Manager Type: Contract Location: London, UK (Hybrid) Minimum years of experience: 10+ years Job Detail ITIL Experience Service Management process methodology + ITIL v5 Leading operational aspects of large application footprint and operational teams Familiar with SRE methodology and techniques Nice to have: Helix + Remedy ITSM Microsoft BI reporting Process Automation Rep More ❯

teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams Service Management experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to (url removed) ASAP! SC Cleared Sharepoint More ❯

change to look to ways in which the AV support strategy can be improved.Initially leading a team of 2 AV support professionals, the role will focus on team and service management although there will still be a small requirement for you to be hands-on.Our client is proud of the service it offers to both users and More ❯

organisations are currently going through a substantial transformation, implementing IFS. The ideal candidate will possess deep expertise in IFS applications, particularly in areas such as Finance, Supply Chain, Field Service Management (FSM), and HRIS, and will play a pivotal role in delivering scalable, secure, and efficient solutions. Interviews are being scheduled ASAP. Skills & Experience: ** Fully attuned to the … software development lifecycle and application of best practices ** Proficiency in IFS Applications, including modules such as Finance, Supply Chain Management and Human Resources. Experience with IFS Cloud is advantageous. ** Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer communication, trust and confidence. ** Natural ability to communicate complex issues to More ❯

working with some of the world's largest financial institutions. With offices in London, New York, and Dubai, it has delivered significant transformation and change for both Banking, Wealth Management and Insurance clients globally. It is practitioner-led: its consultants are Subject Matter Experts drawn from all sectors of Financial Services and have deep industry experience and expertise. It … Act (DORA). Advise financial institutions on resilience testing, regulatory reporting, and ICT risk management. Support the integration of operational resilience practices into business continuity, cyber security, and IT service management. Recognise the synergies for clients that are not mandated to DORA directly, yet operate in jurisdictions where that approach is sensible and beneficial for their customers. Required Experience … Financial Services consulting or advisory roles. Strong understanding of AI applications in finance, particularly in fraud detection, credit risk, and regulatory compliance. Experience with AI governance frameworks, model risk management, and compliance standards. Knowledge of operational resilience frameworks, including DORA, PRA/FCA resilience requirements, or similar regulations. Track record of delivering gap assessments, resilience testing, and regulatory readiness More ❯

working with some of the world's largest financial institutions. With offices in London, New York, and Dubai, it has delivered significant transformation and change for both Banking, Wealth Management and Insurance clients globally. It is practitioner-led: its consultants are Subject Matter Experts drawn from all sectors of Financial Services and have deep industry experience and expertise. It … Act (DORA). Advise financial institutions on resilience testing, regulatory reporting, and ICT risk management. Support the integration of operational resilience practices into business continuity, cyber security, and IT service management. Recognise the synergies for clients that are not mandated to DORA directly, yet operate in jurisdictions where that approach is sensible and beneficial for their customers. Required Experience … Financial Services consulting or advisory roles. Strong understanding of AI applications in finance, particularly in fraud detection, credit risk, and regulatory compliance. Experience with AI governance frameworks, model risk management, and compliance standards. Knowledge of operational resilience frameworks, including DORA, PRA/FCA resilience requirements, or similar regulations. Track record of delivering gap assessments, resilience testing, and regulatory readiness More ❯

working with some of the world's largest financial institutions. With offices in London, New York, and Dubai, it has delivered significant transformation and change for both Banking, Wealth Management and Insurance clients globally. It is practitioner-led: its consultants are Subject Matter Experts drawn from all sectors of Financial Services and have deep industry experience and expertise. It … Act (DORA). Advise financial institutions on resilience testing, regulatory reporting, and ICT risk management. Support the integration of operational resilience practices into business continuity, cyber security, and IT service management. Recognise the synergies for clients that are not mandated to DORA directly, yet operate in jurisdictions where that approach is sensible and beneficial for their customers. Required Experience … Financial Services consulting or advisory roles. Strong understanding of AI applications in finance, particularly in fraud detection, credit risk, and regulatory compliance. Experience with AI governance frameworks, model risk management, and compliance standards. Knowledge of operational resilience frameworks, including DORA, PRA/FCA resilience requirements, or similar regulations. Track record of delivering gap assessments, resilience testing, and regulatory readiness More ❯