26 to 49 of 49 Service Management Jobs in the City of London

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error … Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using More ❯

10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. · Excellent stakeholder engagement and communication skills — able to … balance structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

technology across group businesses. Team Leadership and Development Lead a small IT team as the senior point of contact for daily operations. Allocate tasks, set priorities, and ensure high service levels. Promote professional growth through training, certifications, and knowledge sharing. Budgeting and Resource Management Manage the IT budget, ensuring effective allocation across projects and operations. Optimise costs through … vendor negotiations and process efficiencies. Project Management Define project scope, priorities, and timelines to ensure alignment with business goals. Oversee the full project lifecycle — from planning and execution to monitoring and reporting. IT Operations and Support Maintain high service availability and meet SLAs for IT services. Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff. … Implement self-service and automation initiatives to improve user experience. Security and Risk Management Develop, implement, and manage robust cybersecurity frameworks. Establish and enforce IT security policies aligned with ISO27001 and NIST standards. Conduct regular risk assessments and ensure data confidentiality and system integrity. Lead incident response and manage business continuity and disaster recovery plans. Vendor and Stakeholder More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working … performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows 10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to senior stakeholders. Ensure compliance with ISO/IEC 27001, IT governance, and change management … Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows 10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test automation and scripting for EUC environments. Excellent communication and stakeholder management skills. Experience managing offshore/onshore testing More ❯

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with … and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams. Maintenance of Unity Connection (Voice Mail) Have experience/understanding of UCCX (desirable) Familiar with SIP Trunks and VoIP/CUCM call routing Working with network management … experience MS-Teams Direct Routing integration Proven networking background (4 years) Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba Experience of IT incident management Exceptional customer service skills including the ability to simplify technical detail Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines More ❯

operation and performance of critical digital platforms, including marketing automation, CMS, websites, and analytics tools, supporting marketing teams to deliver efficient, data-driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time … management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is a plus but not essential; training can be provided. Familiarity with digital marketing platforms and tools , including SMS and WhatsApp functionalities. Website management knowledge (CMS, troubleshooting, or basic maintenance). Analytical and More ❯

and efficient mobilisation process that delivers real value to clients and improves engagement across the group. This is a high-impact leadership role where you will collaborate with housing management system vendors, senior operations teams, and internal technology squads to create repeatable integration standards, enhance delivery efficiency, and elevate the client onboarding experience. You’ll lead a multidisciplinary team … of Client Integration Role: You’ll take full ownership of the client integration and mobilisation lifecycle, setting the strategic approach and ensuring consistent delivery across multiple client organisations and service lines. Acting as the senior point of contact during the mobilisation process, you’ll work directly with Housing Associations and internal leadership to ensure integrations are well-understood, clearly … enhancement across onboarding, data flows, reporting pipelines, and system configuration standards. If you are delivery-driven, customer-focused, and passionate about building scalable integration strategies that enhance performance and service quality this role offers the chance to make a tangible, organisation-wide impact. Details of this Head of Client Integration Role: 💰 up to £90K + bonus + benefits 🏡 Remote More ❯

Overview: UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced ServiceNow Technical … ensure your home office is set up with everything you need. Excellent Bupa health insurance and Bupa level 3 dental cover 25 days holiday increasing based on length of service Company pension (after 3 months’ service) A Death-in-Service Life Insurance policy which would pay out 4X your salary Sports and Social Club – recent events include More ❯

We’re seeking an experienced Management Consultant with a strong background in ServiceNow to join our team. The ideal candidate will combine strategic consulting expertise with deep technical knowledge of the ServiceNow platform to help clients optimise their digital workflows and drive transformation across IT, HR, Finance, and Operations. Key Responsibilities: Lead client engagements focused on ServiceNow strategy, implementation … and process optimisation. Assess current service management processes and identify opportunities for automation and improvement. Translate business requirements into effective ServiceNow solutions. Collaborate with stakeholders across business and technology functions to deliver scalable outcomes. Support change management, adoption, and continuous improvement initiatives. Key Skills & Experience: Proven experience in management consulting with a focus on digital transformation … or service management. Strong hands-on knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.). Excellent stakeholder management and communication skills. Ability to bridge business strategy and technical delivery. ServiceNow certification(s) desirable. More ❯

Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … the end-to-end lifecycle of applications and operating systems across a large, diverse and data-rich environment. This is a role that blends technical understanding with structured project management, ensuring applications and devices remain secure, compliant and performant across Windows, macOS, iOS and Android. You will be accountable for analysing and interpreting large volumes of application and compliance … of performance, compliance and risk Maintain application licensing and asset registers, ensuring cost efficiency and alignment with governance requirements What you will bring You will bring a technical project management mindset, comfortable working across large datasets, multiple platforms and complex governance frameworks. You’ll be equally adept at producing structured plans and reports as you are at engaging with More ❯

compliance with operational controls. Support wider business and technology projects as required. What We’re Looking For: Experience in application support, ideally within financial services or insurance. Strong customer service, problem-solving, and communication skills. Knowledge of Salesforce (CRM), OpenTwins (PAS), or document management systems preferred. Understanding of IT Service Management (ITSM) frameworks (ITIL desirable). More ❯

controls, backups and systems documentation. Assist with software deployments, patching and updates. Work with the wider IT team and third-party vendors when required. Ensure best practice in IT service management – incident logging, prioritisation, resolution and escalation. Help with hardware inventory, procurement, and lifecycle management. Support network issues (LAN/WAN/WiFi) as needed. Contribute to continuous … backups) is highly desirable. Good understanding of networking fundamentals, user access and security best practice. Ability to diagnose and fix technical issues independently and proactively. Strong communication and customer-service skills – able to engage with non-technical users and escalate when necessary. Self-motivated and organised, able to manage several priorities and tasks. A team player comfortable working flexibly … MCSA/MCSE, CompTIA Server+, ITIL Foundation. Experience of cloud platforms (e.g. Azure, AWS) or hybrid infrastructure. Knowledge of scripting (PowerShell) or automation tools. Previous exposure to procurement, vendor management or hardware lifecycle programmes. What’s on offer An opportunity to work within a dynamic and collaborative team in central London (Southwark). Competitive salary up to £40k (depending More ❯

Secure Remote Access, and Adaptive Security Policies—balancing exceptional user experience with enterprise-grade security. We operate under an ISO/IEC 27001-certified ISMS and an ITIL-aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people-first organisation where your career will be developed by working … Windows technologies. Collaborative Environment: Be part of a talented, driven team where your expertise is highly valued. Professional Growth: Gain exposure to the latest tools and solutions in endpoint management, cybersecurity, and enterprise systems. Role purpose Design, code, and manage secure cloud-based network infrastructure in Azure, AWS, and other public clouds. In this role, you will ensure scalable More ❯

applications estate & generative AI (GenAI) tools. This is a pivotal, new role ensuring the smooth deployment, optimisation, and support of applications that underpin their legal services, document and matter management, and AI-enhanced productivity. The role requires a broad technical background but focuses on regular interaction with partners and senior stakeholders to identify business efficiencies through the adoption/… applications engineering within legal or professional services. Strong knowledge of legal applications and GenAI platforms. Experienced in Microsoft 365, Azure, Entra AD, and Windows Server. Familiar with ITIL and service management tools. Ability to quickly learn and present new technology. Excellent communication, troubleshooting, and client service skills. If you're passionate about legal technology and keen to More ❯

closely with client stakeholders, site teams, and project managers to coordinate delivery across multiple regions. Contribute to the continual improvement of implementation processes and operational standards. Support logistics, change management, and handover to operations. Skills and Experience Strong hands-on experience with Cisco, Arista, and Versa Networks technologies. Proven experience supporting large-scale network refresh or upgrade programmes. Familiarity … analytical mindset. Ability to work autonomously within a client environment and manage multiple priorities. Experience working within global, multi-site enterprise environments. Knowledge of network monitoring, automation, or configuration management tools. Exposure to ITIL or similar service management frameworks. Technical Knowledge and Tooling Vendor Hardware: Arista Data Center Switching Arista Campus Switching Cisco Campus Switching Cisco Wireless More ❯

engineering within legal or professional services Strong knowledge of legal applications and GenAI platforms Skilled in Microsoft 365, Azure, Entra AD, and Windows Server Familiar with ITIL frameworks and service management tools Excellent communicator with strong troubleshooting and client service skills If you're eager to make an impact, drive innovation, and work at the forefront of More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including 1:1s … performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are More ❯

in the office About Monument Technology Limited Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Monument Technology takes the proven, end to … governance and approval processes. Develop and maintain detailed project plans (e.g., in Microsoft Project), providing a portfolio-wide view to support proactive decision-making. Produce and present clear, actionable management reports for both internal and client stakeholders. Manage projects in line with contractual agreements, applying rigorous change control procedures. Facilitate and lead stakeholder meetings, workshops, and presentations. Foster strong … success delivering mobilisation programmes end-to-end, with measurable impact. Excellent interpersonal, communication, and negotiation skills. Comfortable managing your own workload and supporting team delivery under pressure. Familiarity with service management frameworks and ITIL principles (desirable). Proficiency in key tools: Microsoft Outlook, Teams, Project, Visio, Word, Excel, Confluence and PowerPoint. Our Culture And Values Our culture and More ❯

to business needs, with a user-centric approach. Maintain up-to-date documentation for support processes, user guides, and system configurations. Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user. Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment. Contribute to weekly service management reviews, sharing insights … and MS 365 Teams user support. Deep experience with MS 365 desktop applications, Proven troubleshooting skills for desktop hardware, software, and network issues. Experience with security best practices, patch management, and compliance. Familiarity with virtualization, cloud platforms, and remote support tools. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus. Why Join Us? You'll … be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day. More ❯

VP Service Transformation WRK digital is proud to be working exclusively on behalf of Informa PLC as part of a large transformation which has resulted in a new technology operating model. We seek an exceptional VP of Service Transformation. You will be required to be onsite 3 days per week in London. This is a unique & exciting opportunity … envisioned for One Informa. You'll identify issues before they escalate, solve complex problems, and drive energy and momentum across the transformation agenda. Key Responsibilities: Transformation Leadership Change Portfolio Management Major Programme Delivery Collaboration with the Service Management Office (SMO) Change Delivery Model and Resource Coordination Transformation Governance and Sponsorship Continuous Improvement and Capability Uplift Communication, Engagement More ❯

with governance and compliance processes Excellent communication and collaboration skills, with the ability to work across multiple teams and stakeholder groups Basic project coordination skills and familiarity with project management tools Foundational knowledge of technical infrastructure and how applications integrate within enterprise environments It would be a bonus if you had: Experience overseeing testing activities such as functional, security … and performance testing A background in service management and application support transitions This is a fantastic opportunity to join a progressive organisation with a reputation as a great place to work. If this sounds of interest, please apply. More ❯

transition to live service. Track progress, report risks and continuously improve onboarding processes. What you’ll bring Experience working with SaaS or COTS applications. Knowledge of governance, compliance or service management processes. Strong communication and stakeholder engagement skills. Organised, analytical approach with basic project coordination experience. Curious, proactive and collaborative mindset. Salary - £41,000 + Bonuses If you More ❯

success in Defence and/or Public Sector Excellent commercial knowledge of Public Sector and/or government frameworks and procurement routes is essential. Experience in Managed Services and Service Management. Degree or equivalent professional qualification. This is an opportunity to make a real impact within a trusted provider of secure ICT services, supporting critical UK Defence and Security More ❯