26 to 50 of 58 Service Management Jobs in the City of London

Analytics & AI Define the Group's data strategy, establishing appropriate standards for data governance, quality, ownership and accessibility. Improve the availability and consistency of management information across business functions and international entities. Promote the use of analytics and business intelligence to support strategic and operational decision‐making. Identify opportunities … apply artificial intelligence and automation to improve productivity and streamline business processes. Establish appropriate governance, security and risk‐management principles for the adoption of emerging technologies. Ensure that data and digital capabilities can scale alongside the organisation's international development. 5. Cybersecurity, Infrastructure & IT Governance Oversee the Group ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … role: This role will support end-user security, compliance and governance across end-user applications, operating across technology, security, product, application and service teams to strengthen compliance oversight, improve remediation discipline and provide reliable evidence for audit and regulatory requirements. What you'll do: Govern end-user application compliance ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … role: This role will support end-user security, compliance and governance across end-user applications, operating across technology, security, product, application and service teams to strengthen compliance oversight, improve remediation discipline and provide reliable evidence for audit and regulatory requirements. What you'll do: Govern end-user application compliance ...

quality operational support, drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs. This role combines people leadership, service delivery and strategic technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider Group technology initiatives. You'll play … resources. Provide subject matter expertise on core business systems, their functionality and the data held within them. Establish and monitor operational performance metrics, including service response times, system performance and user satisfaction, and recommend improvements where required. Take local ownership of infrastructure and desktop support services, working with Group ...

Service Architect - ITSM Fully remote Immediate start Initial 6 month contract, could extend INSIDE IR35 Role overview We are looking for an experienced ITSM Service Architect to act as design authority on a HaloITSM implementation. The architect will own the target service management model and make … Business Analyst and a technical specialist for each integration. What's missing is one person who owns how the end-to-end service works. Without that, each requirement and integration gets solved separately, and the result is risk of inconsistent categories and duplicate configuration data. The SA works ...

excellence for customers, peers and partners). Role overview We are looking for a 2nd Line Support Engineer/Field Engineer to join our Service Desk team and work on-site with one of our customers in London. This role requires a proactive, customer-focused IT professional who will … excellent client satisfaction. This role is 4 days at client's site (London, EC3V 9AA). Duties & Responsibilities: Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets. Efficient and accurate logging of incidents ...

their team! This is an exciting opportunity for a talented individual who thrives in fast-paced environments and is passionate about delivering exceptional IT service management. Primary Function The IT Incident Executive will work closely with the IT Incident Manager to oversee and coordinate responses to unplanned disruptions … operational services. The main objective? Restoring normal service operations as quickly as possible while minimising any adverse impact on business and client operations. Key Responsibilities Incident Leadership and Resolution Incident Ownership: Support the ownership and drive the resolution of High Priority and Major Incidents, ensuring containment and resolution within ...

Description Service Desk Supervisor (6 Month FTC) \n Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver … first-class IT support service to the London office. \n What’s On Offer: \n \n Salary to £70,000 \n 6-month fixed-term contract \n Hybrid working (3 days office/2 days remote) \n Fantastic employee benefits \n On-site coffee bar and subsidised canteen ...

Cyber Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyber services Lo click apply for full job details ...

find like-minded people driving change at Howden. Location: Milton Keynes, London, Whitney. Office based 3 days per week. Reporting Line: IT Service Delivery Manager. Travel Requirements: Occasional travel to UK office locations as required. Work Pattern: Full Time, Permanent Key Responsibilities/Accountabilities Tier 1.5 & 2nd line Support … ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/Priority Knowledge Management, KB article ownership for SME’s and regular review/updates Executive user support to key stakeholders and senior management. Managing escalated Incidents ...

Service Desk Analyst (1st line) - Not for Profit team Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after … looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Not for Profit team to work with one of our biggest customers in the charity sector. At Wanstor, our Service ...

find leaders who support your development and help you turn your ambition into action. What you'll do Within the Problem management Practice based on ITIL version 4, the Problem Resolver will be responsible for resolving Problems in his/her competence domain, primarily for L Band/… time for any recurring Incidents Log identified Root Causes, Workarounds, Fix Notes, follow up actions, reasons for recurring Incidents in the Problem Ticket in Service Now Be responsible for the generation of Known Error Articles in Service Now for Problems owned by him/her Initiate actions ...

About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £160.5 billion in customer investments (as of September 2026). It has an adviser and customer offering … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which ...

strategy, aligns cloud architectures to strategic goals, and works across Technology, Innovation and Enterprise Architecture to ensure cloud-based architectures support agreed objectives and service expectations. This is an architecture enablement role rather than an architecture gatekeeping role. The successful candidate will define reusable patterns and guardrails, provide early … Demonstrable experience designing and governing enterprise cloud solutions. Strong knowledge of Microsoft Azure architecture and cloud-native services. Experience of identity and access management, including Microsoft Entra ID. Experience of cloud security, governance, resilience, cost management and operational design considerations. Experience with Infrastructure as Code, automation and contemporary ...

services across on-premises, cloud and hybrid environments. Reporting to the Infrastructure Operations Manager, you will work closely with colleagues across IT, Security, Applications, Service Management and third-party suppliers to support business-critical services, deliver infrastructure improvements and ensure the ongoing reliability, security and performance … Code and configuration automation using tools such as Terraform, Ansible and Git. Build and enhance monitoring and observability capabilities using metrics, logs, traces and service dependency information to support proactive issue detection and resolution. Provide 3rd line support for infrastructure services and lead the diagnosis and resolution of major ...

network switches, routers, load balancers, firewalls, cabling, wireless solutions, IDS devices and external connectivity. The Senior Network Engineer demonstrates superb technical competency and time management skills to deliver mission critical infrastructure and ensure the highest levels of availability, performance, and security. This role will be the highest technical role … existing and upcoming technologies.Own and successfully deliver infrastructure projects that span beyond only network-based technologies.Manage and deliver multiple projects with excellent time management and leadership skills.Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.Cross trains other members ...

Enterprise Join us to put AI to work for people. Job Description The Solution Sales Manager will oversee market success of ServiceNow's Identity Management products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise … years knowledge on return on investment of specialty solutions area to lead solution win Experience as an AE, or in alternative sales/customer service role Understanding of business sales processes Travel required: 30-50% Additional Information Work Personas We approach our distributed world of work with flexibility ...

basis. It will be primary focus for a period to gain understanding of the estate, including any support of the daily operational meetings and service management support around any service impacting tickets. As an Comm Vault Storage Engineer you will have hands on experience of administering … deal with people professionally at all levels. Look after morning cheeks and reporting to Operations Morning Meetings. Attend weekly meetings around BAU ticket management and resolve these in SLA. Automation Skills on PowerShell and scripting languages to enable us to manage the estate more efficient. Desirable Skills: SC Clearance ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Deutsche Bank, we are looking for an IT Asset Management Data Analyst & Reporting Lead for a 6 month contract with potential for extension, based in London. Purpose of the role: The role will lead ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Deutsche Bank, we are looking for an IT Asset Management Data Analyst & Reporting Lead for a 6 month contract with potential for extension, based in London. Purpose of the role: The role will lead ...

Avanade, in partnership with Accenture and Microsoft, is hiring for a Service Delivery Manager in the UK. You will own end-to-end service delivery, build trusted client relationships, and coordinate cross-functional teams to drive customer value and successful outcomes. You'll lead process improvements, manage SLAs … support change initiatives, and engage with senior stakeholders to align outcomes with business goals. A background in customer success and IT service management is essential. #J-18808-Ljbffr ...

ServiceNow in London is seeking a Solution Sales Manager to oversee market success of Identity Management products. Built on our market leading Service Management platform, these solutions create a single source of truth enabling enterprise processes to run with uniform information. You will support territory strategy, coach ...

that support business and operational outcomes across complex technology environments. This position requires close collaboration with enterprise architects, cloud engineers, developers, security teams, and service management functions to ensure solutions are delivered in accordance with technical governance, security standards, and industry best practice. Key Responsibilities Lead the design … . Experience supporting database platforms within modern CI/CD and DevOps environments. Proven ability to produce detailed technical and architectural documentation. Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences. Experience working within controlled, highly regulated, or security ...

support team across the region. You will manage a team of 21, including four Asset class Leads, coordinating with Operations, Technology and IT Service Management to ensure high-quality support for brokers and clients. The role emphasizes hands-on leadership, stakeholder management and people development … fast-paced electronic trading environment, with a focus on service excellence and continuous #J-18808-Ljbffr ...