26 to 50 of 68 Customer Service Jobs in the East Midlands

annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses … troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required ...

role in the success of a fast-growing tech company. Role Overview The Internal Account Manager will take ownership of a portfolio of customer accounts, becoming the go-to contact for all enquiries, support and ongoing relationship development. This is a role where enthusiasm, commercial awareness, and a passion … delivering exceptional service truly make a difference. Key Responsibilities Managing a portfolio of customer accounts and ensuring they receive first-class service Acting as the main point of contact, building strong and trusted B2B relationships Creating accurate and compelling quotations tailored to customer needs Following ...

join the Group Digital Division as Lead Digital Trainer in the Digital Training and Engagement Team. We have recently developed a Groupwide Digital Service providing collaboration across University Hospitals of Leicester, Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital … development of our Groupwide Digital service. The postholder will be responsible for Providing efficient, integrated and user focused training to all staff, delivering excellent customer service, supporting the team to ensure that services provided across the group are and continue to be effective, meet the clinical and business ...

role in the success of a fast-growing tech company. Role Overview The Internal Account Manager will take ownership of a portfolio of customer accounts, becoming the go-to contact for all enquiries, support and ongoing relationship development. This is a role where enthusiasm, commercial awareness, and a passion … delivering exceptional service truly make a difference. Key Responsibilities Managing a portfolio of customer accounts and ensuring they receive first-class service Acting as the main point of contact, building strong and trusted B2B relationships Creating accurate and compelling quotations tailored to customer needs Following ...

looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks … skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong attention to detail and high level of numerical and data accuracy Comfortable working with structured information, templates, or defined processes Experience using ...

customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line & 3rd line teams during day-to-day operation. Working as part of a team of seven … swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role Responsibilities Handling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring ...

team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning … technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future ...

safety solutions, user access, reporting) Diagnose and resolve basic system and user issues, escalating where required Support the setup, configuration, and onboarding of new customer systems Maintain and update customer accounts, user access, and system data across core platforms Assist with system integrations, updates, and improvements … Closing Date Friday, 29th May 2026 Start Date Monday, 1st June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Qualifications English GCSE, grade A-C or 4-9 (Essential) Maths GCSE, grade A-C or 4-9 (Essential ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

portfolio of assigned customers and proactively ensuring the achievement of sales target on a daily, monthly and quarterly basis. You will liaise between your customer base and internal teams to ensure the timely and successful delivery of our products and solutions according to customer needs. You will … SMART objectives. Communicate and articulate our value proposition and strategy to prospects and customers to differentiate us from its competitors. Maintain high levels of customer service ensuring that we remain a valued and key supplier. Always act as an ambassador and representative to ensure a professional image ...

ROLE: The tasks for this IT Helpdesk Manager involve: Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. Manage customer escalations, addressing high-priority issues swiftly. Develop and motivate a multi-discipline helpdesk team. Regularly report on helpdesk performance and implement improvement processes. Conduct customer … helpdesk environment. Minimum 2 years' leadership experience in a technical helpdesk. Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. Excellent customer service, communication, and problem-solving skills. ITIL Foundation certification (or equivalent) preferred. THE BENEFITS: The Benefits for this IT Helpdesk Manager role include ...

Team Leaders, to a minimum of 30 in lower volumes in alignment with core values and ethical standards. Ensure timely and accurate completion of customer service requests. Manage daily and weekly reports and logs. Maintain records related to customer documents. Adhere to workflow procedures and processes. Resolve … service issues with effective solutions. Communicate goals and strategies to drive business performance. Process financial and employee data accurately. Investigate and resolve data/reporting discrepancies. We are really keen to hear from Shift Managers with the following skills and experience: Proven people management skills in leading production/ ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

Role : IT Support Technician Location : Northampton Salary : Up to £34,000 + benefits Type: Full-time, Permanent We're working with a growing Managed Service Provider (MSP) based in Northampton, looking to add a new IT Support Technician to their expanding team. This is a great opportunity for someone … within an MSP) Strong troubleshooting skills across Windows, Microsoft 365, and user environments Exposure to Active Directory, networking, and server support Excellent communication and customer service skills Ability to manage and prioritise workloads effectively Full UK driving licence (preferred for occasional site visits) Based within commuting distance ...

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We currently ...

delivery of military and industrial capability. What's In It For You 26 days holiday per year (excluding UK bank holidays), rising with long service All IT equipment necessary for your role and support for office equipment in your home is provided Life Assurance Free access to learning … Recognition Reward Scheme Travel across the UK with regular overnight stays Requirements Essential A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers Sound experience in undertaking a training needs analysis and designing/developing suitable training material ...

well as part of a team, supporting the wider team when required Willingness and ability to learn new tasks Passion for delivering excellent customer service and going the extra mile to exceed customer expectations Full eligibility to work in the UK as no sponsorship can be given ...

well as part of a team, supporting the wider team when required Willingness and ability to learn new tasks Passion for delivering excellent customer service and going the extra mile to exceed customer expectations Full eligibility to work in the UK as no sponsorship can be given ...

date while working with a wide range of clinical, operational and digital stakeholders. Main duties of the job To provide a comprehensive administrative support service to the Digital Projects Team and wider Digital and Data Services department. To provide a full co-ordination and administrative service … support of meetings Maintenance of accurate and timely records keeping Desirable Experience of working with project management software and platforms Interpersonal Skills Essential Excellent customer service skills demonstrating understanding of requests and timely responses Disclosure and Barring Service Check This post is subject to the Rehabilitation ...

driving licence and a car) Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary ...