26 to 50 of 131 Customer Service Jobs in the East Midlands

reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing … expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and/or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What you will be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause More ❯

Service Desk Analyst Northampton £28,000 - £32,000 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for a Service Desk Analyst to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a supportive and forward-thinking … environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating complex issues to senior engineers where necessary Delivering excellent customer service to … but not essential) Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS, Office 365, and basic networking Previous experience in a helpdesk/service desk role handling 1st/2nd line support Excellent communication and problem-solving skills A proactive, team-oriented approach What's on offer: Salary £28,000 - £32,000 (depending More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us … apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer More ❯

Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at … Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background/Skills: Software Implementation, Software Demonstration/… Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses More ❯

Senior Field Service Engineer, £60,000 – 65,000, Based around Nottingham. Why join? Opportunity to work in one of the biggest growth markets in the UK – Industry 4.0. Total 35 days holiday Real progression into senior positions Fantastic training, opportunity to get certified in NEBOSH/ISOH and Allen Bradley PLC. A service job with no unsociable hours … companies globally and have built up a fantastic reputation as a specialist partner who provide a high-quality product and an efficient service. If you are a Senior Field Service engineer with experience in conveyors, material handling equipment, robotics and ASRS equipment, I would be keen to speak to you. About the role This position is the first in … a newly developed service team, reporting directly into the customer service manager, you will work closely with them to lead service contracts and build the department. Responsibilities include: Supporting with the commissioning of new machinery. Providing technical support to all customer sites. Producing and delivering training to onsite engineers. Producing safety and technical documentation. Fault More ❯

tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning … Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more. More ❯

apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches … servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers, including individuals or teams working remotely from … or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next More ❯

We are looking for a Service Desk Analyst (Level 2) to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site. You will provide 2nd line support, covering a large number … wellbeing, Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You High degree of technical ability applied with great customer service Previous experience in a technology team Service Desk environment with a high interest in technology Works proactively across the Service Desk team and promotes collaboration … technologies within the business as well as participating in the development and deployment of new technologies to the business Takes responsibility to ensure best practice is shared across the Service Desk team Proven attention to detail and commitment to recording information accurately Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

an IT computer qualification (ECDL or equivalent). Desirable Trained in most NUH IT systems with the ability to demonstrate or extensive experience of use of these systems ITIL Service Management foundation level Microsoft Project qualification or training PRINCE 2 foundation level or equivalent Experience Essential Has expert knowledge of the majority of the core Clinical IT Systems used … within the Trust. Experience of 'one to one' and Group training delivery. Able to manage and maintain the provision of a support service to end customers. Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs and evaluation. Experience of report creation (e.g Training needs analysis, deployment training … manage, lead and motivate others, setting objectives and monitoring performance of a team of staff Ability to provide expert guidance on training for IT systems to all hospital staff. Customer focused and able to create, build and maintain relationships at all levels. Represent the Training service, attending at both NUH and external management meetings. Ability to provide account More ❯

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama … Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls had with customers Attending … sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience within a technical environment Automation or More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

Recruiting Now: Service Support Assistant We’re looking for a Service Support Assistant to join the Business Support Service team in Leicestershire. Location: Leicester (1–2 days in the office) Rate: £16.94 per hour Contract: 2 months initially About the Role The role involves supporting a busy service area by managing information accurately, improving data quality … and ensuring work is completed within agreed timescales. You’ll handle a mix of administrative tasks and customer service responsibilities, requiring strong attention to detail and good organisational skills. Key tasks include: Responding to and screening calls, emails and enquiries in a professional manner. Preparing documents such as reports, spreadsheets, minutes and presentations. Diary management, arranging meetings and More ❯

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills More ❯

Field Service Engineers We are excited to offer an opportunity for skilled engineers to join us on a flexible pay-per-hour basis, supporting ATM First Line Maintenance (FLM) activity. What we’re looking for - Passing a Pre Employment Screening Level 4 is essential - Previous ATM experience is desirable but not required – full training will be provided. - Flexibility to … your own vehicle and a full UK driving licence. - Own an Android smartphone - Supply your own hand tools Skills and Experience Required - Strong background in electromechanical or IT field service engineering. - Ability to work with networked devices, routers, and cabling. - Competence in the installation, deinstallation, and commissioning of ATMs or similar equipment. - Excellent diagnostic and fault-finding skills, with … the ability to resolve issues quickly under pressure. - Knowledge of basic PC hardware, software loading, and configuration. - Comfortable using hand tools, testing equipment, and diagnostic software. - Strong customer service and communication skills, representing the company professionally on-site. - Ability to work independently, managing time and priorities effectively. - Willingness to travel locally within your allocated region. Desirable Skills - Prior More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break … in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real … time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic More ❯

sell Fire Stopping Products. You will be responsible for delivering the company market strategy, identifying new market opportunities, and feeding back market intelligence. You will work closely with our customer services team based in Essex, our national specification manager, and the wider team based across the UK. What you'll do: Maintain current customer base and gain new … customers through various communication platforms Conduct regular customer and site visits and offer technical support Provide CPD to architects or main contractors and represent the company at trade shows Manage a large customer caseload and meet sales targets Update and maintain CRM regularly Serve as a main point of contact for customers, liaising with other departments to offer … effective technical and customer service What you'll bring: Proven experience in a sales-focused position within the construction industry Ability to manage a large customer base and prioritize site visits and calls Personable and customer-focused Proficient in MS Office and CRM tools We are named the world's most trustworthy company in the construction More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … d love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Reporting to the Sales Director, the successful … accounts within the Leeds and Chesterfield sites whilst achieving new business sales targets for the financial year. The role requires technical, and industry knowledge coupled with selling skills ensuring service, commercial, and relationship objectives are met. This role will require the job holder in conjunction with the Sales Director to create exciting new opportunities using solution/value-based … products that the Smurfit Westrock Group can offer to meet the new business requirements of the sales strategy. Main Duties & Responsibilities Working closely with the management team to ensure Service Level Agreements (SLAs) are adhered to and renegotiated on time for allocated accounts. Develop and win new business customers, own and maintain a personal pipeline keeping CRM data accurate More ❯

Managing Microsoft 365, Teams, SharePoint, Azure Active Directory, and Intune. Troubleshooting desktops, laptops, networking, and security issues. Escalating and supporting more complex IT problems with senior engineers. Delivering excellent customer service as the first point of contact. What were looking for in an IT Support Engineer: Experience working in an MSP or IT support environment. Strong knowledge of More ❯