26 to 50 of 70 Customer Service Jobs in the East Midlands

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

This is a brand-new role at Refresco created to supercharge how our UK supply chain performs. Reporting to the Head of Logistics and Customer Service, youll be the go-to person for spotting opportunities, shaping high value projects and delivering the initiatives that sharpen our cost, efficiency … platform providing discounts, free perks, and wellbeing tools Free onsite parking and discounted products About the Role: Reporting to the Head of Logistics and Customer Service, the role will identify and scope new projects as well as deliver existing projects that drive the performance and cost competitiveness ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group’s IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network •Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

leading supplier of wide-format print media, display hardware, and innovative visual communication solutions. With a strong reputation for reliability, product quality, and customer service, Innotech supports print service providers, distributors, and display specialists across the UK, Europe, and North America. The company is known … agility, customer-centric approach, and ability to develop bespoke solutions for key accounts. The Head of International Accounts will play a pivotal role in expanding Innotech’s global footprint and strengthening relationships with international customers and distributors. Innotech is a wholly owned subsidiary of Vink ...

Software Engineering Degree Apprentice, you’ll learn to configure solutions, write code in C#, TypeScript and React, and support customer solutions using Microsoft Power Platform. This will incorporate AI as a feature of the solution. Role An average week will include working with your team on customer projects … within a broader digital and technology apprenticeship, equipping learners to work across the full software development lifecycle. Monitoring the support queue and investigating any customer issues Configuring the Microsoft Platform Writing code to meet customer requirements Talking to customers and gathering customer requirements Training BSc (Hons) Digital ...

days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver … high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities ...

Line MSP Engineer to join a growing technical team based in Mansfield. This is a great opportunity for someone with solid MSP or service desk experience who enjoys troubleshooting complex issues, working directly with clients, and gaining further exposure to cyber security and modern cloud environments. … firewalls) Exposure to cyber security tools, policies or frameworks Experience using RMM and ticketing systems Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Full UK driving licence (preferred) Desirable Experience Microsoft Azure exposure Endpoint management (Intune) Backup solutions or disaster recovery tools Security tools ...

Engineering Customer Support Cosby, Leicestershire based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment … someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers ...

Windows Server, and Microsoft 365 Knowledge of Active Directory and basic networking Familiarity with mobile device management and cloud services Strong communication and customer service skills Highly organised with attention to detail Full UK driving licence and access to your own vehicle (essential due to travel requirements) Working ...

commerce web sites to retailers.We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.Key responsibilities: Taking customer support calls Diagnosis of hardware and software issues over the phone … remote access Assisting customers to resolve software and hardware problems. Liaising with other departments to assist with resolving customer issues Experience required: A sound understanding of IT hardware and software Excellent communication and customer service skills Excellent problem-solving skills Ability to use own initiative Able ...

sites to retailers. We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software. Key responsibilities: Taking customer support calls Diagnosis of hardware and software issues over the phone … remote access Assisting customers to resolve software and hardware problems. Liaising with other departments to assist with resolving customer issues Experience required: A sound understanding of IT hardware and software Excellent communication and customer service skills Excellent problem-solving skills Ability to use own initiative Able ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone … resolve hardware, software, mobile, and application issues Provide guidance and technical advice to users in a clear, approachable way Operational Support Manage incidents and service requests within agreed SLAs. Support device builds, configuration, and troubleshooting Assist with user onboarding, ensuring new starters have a seamless experience Collaborate closely with ...

software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems. • Take customer calls and attempt to resolve the customer’s enquiry or issue by remotely connecting to customer sites. • Telephone customers and talk through … date Key Skills : • Excellent IT literacy, fast accurate keyboard skills • Confident and clear communicator (verbal, written and listening skills) • Proven track record in customer service and support • You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation • You are professional in manner, approach, appearance ...

join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Stoke factory with travel to other siteds as required. As the face of IT at the site … handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. As the face of IT at our Stoke site you will sometimes be required ...

Excel capability and the confidence to work with complex information. Youll also be an enthusiastic, positive, and self-motivated team player who delivers excellent customer service and engages effectively with a wide range of stakeholders. Ultimately, we encourage everyone to role model our core values of agility, responsibility … glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com Our drinks ...

searching for likeminded professionals that are enthusiastic, positive, ambitious, mentally agile, conscientious, and driven - not only financially, but by delivering a top quality customer service and having both personal & professional pride in the work that they deliver, relationships that they build, and tenacity that they display to succeed … skills. Strong Office 365 skills, in particular with Word & Excel. Desirable CIPD Qualifications Accounting software experience Previous experience within recruitment, management consultancy, or professional service markets. Bachelor's Degree If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards ...

team conducts testing on items such as gloves, helmets, eyewear, hearing protection, fall protection gear, motorcycle garments, and much more, serving a global customer base. The team works from a state-of-the-art laboratory, equipped with advanced testing machinery, to evaluate the physical properties of PPE. Key Responsibilities … enquiry data using Dynamics software. Contributing to continuous improvements in testing facilities, processes, and procedures. Participating in external events, such as webinars, seminars, customer visits, and trade shows. Full training will be provided for all aspects of the role where necessary. About You Essential Skills: Strong attention to detail ...

exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. … Conduct site surveys and verify installation accuracy. Maintain high standards of quality and compliance throughout the process. Represent the company professionally and provide outstanding customer service. Training We'll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting ...

Network Engineer Full time permanent 5 days on site in Nottingham Position Overview As a Network Engineer within Service Operations, you will serve as a critical technical escalation point for diverse client environments. This role involves remote and occasional onsite support, providing advanced troubleshooting across complex networks, server … practices, and processes. Troubleshoot and resolve high-level workstation, server, and network incidents. Set client expectations appropriately. Utilise appropriate software utilities and tools. Monitor service desk for escalated tickets and prioritise accordingly. Ensure escalations are properly addressed. Escalate cases to senior engineers following best practices. Communicate troubleshooting steps clearly ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...