26 to 50 of 83 Customer Service Jobs in the East Midlands

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking ...

practical candidates who have some experience or interest in engineering and technology and who enjoy diagnosing and problem solving whilst delivering highest levels of customer service at all times. You will be willing to travel throughout the UK, working nights on a regular basis. (and receiving premium rates … professional team of engineers. You will be a determined and conscientious individual who enjoys diagnosing and solving problems whilst delivering the highest levels of customer service, and will essentially be willing to travel throughout the UK, working nights on a regular basis as required. Our client ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

Service Desk Associate/IT Support Mansfield, hybrid – 1 day per fortnight in the office for meetings etc Basic £26,000 - £28,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 4 “on-call” weekends Overview: The Service Desk Associate role provides 1st technical support … external customers, helping resolve day to day IT issues & service requests. This role is key in delivering a positive support experience & ensuring problems are accurately logged, triaged, resolved or escalated. The role includes working with end users, customer based IT teams and assisting with various systems and technologies. ...

Service Desk Technician - 1st Line SupportPermanent, Full-time (37.5 hours)Hybrid - Derby office and working from home £25,200 plus benefits Join our growing Service Desk team! Do you love problem solving and making technology work like magic? Our Service Desk team is the first line … defence for thousands of colleagues and internal customers across the UK - we’re looking for 2 Service Desk Technicians to join the squad. What’s the mission? You'll be part of the go-to team for IT queries, tackling hardware and software challenges, logging and resolving issues within ...

based in Nottingham; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual ...

academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual ...

academies across this region; due to continued growth and expansion they are looking to recruit an IT Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual ...

academies across this region; due to continued growth and expansion they are looking to recruit an IT Field Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual ...

academies across this region; due to continued growth and expansion they are looking to recruit an IT Field Technician, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … visits to several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service ...

communications to system users Provide high-quality support to internal and external users of Digital Services Work with the Systems Manager to maintain a customer-focused, reliable and effective service Gather and share information on system changes, issues and new features with colleagues and staff across the Group … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working ...

summary Band 2 Junior Service Desk Analyst You will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion, or to pass … will need to operate within a busy call centre environment and will need to ensure that you follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain ...

Life on the team An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This … resolution within agreed SLAs. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based on the customer site in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage ...

Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours work linked to major ICT projects … supporting a well-established, forward-thinking public sector organisation with a strong people-first culture. They pride themselves on delivering a high-quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth. The organisation fosters a supportive and inclusive ...

team due to continued growth. This is an excellent opportunity for someone who enjoys working with IT systems, problem-solving, and providing first-class customer support. The role offers strong long-term career prospects, structured training, and a genuinely supportive working environment. It is important that you have your … date The Ideal Candidate You should apply if you are: Highly organised with strong time management and prioritisation skills Confident, professional, and customer-focused Motivated to learn new technologies and share knowledge Detail-oriented with a strong work ethic A team player with a positive attitude and sense ...

Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential: Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules). Solid understanding of the Microsoft Dataverse Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages). … Good understanding of IT support processes and service management. Strong troubleshooting skills and logical, structured approach to problem-solving. Clear written and verbal communication skills. Beneficial: Experience supporting integrations between Dynamics 365 and other business platforms. Experienced in managing deployment pipelines Familiarity with data governance, access control, and compliance ...

Join a leading independent technology and services provider as a First Line Analyst. Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will … changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written ...

leading brands, is hiring a full time Sales & Business Development Manager (BDM) to drive business growth across Europe. Supply chain members or end customer markets could be located in Europe or elsewhere. NVD's expertise includes passive and active-matrix liquid crystal displays, projected capacitive touch technology, and chemical … glass for cover lens and aftermarket screen protectors. NVD is a one-stop solutions partner for display and touch modules and periphery, providing full-service product design, new product introduction, precise manufacturing, logistics and local support. NVD has a strong reputation as one of the leading companies ...

with overtime 50,000 Company Van with Personal Use About the Role Our client is seeking an experienced Fire & Security Service Engineer to join their growing team based in Scunthorpe. This is an exciting opportunity for a skilled professional to work on a diverse range of fire and security … systems across national sites. Key Responsibilities You'll be responsible for the servicing and maintenance of: The fire and security engineer will service fire alarm systems (conventional, addressable, and aspirated) The fire and security engineer will service intruder alarm systems The fire and security engineer will service ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

team. Create product documents and manuals, register equipment with relevant bodies. Provide suitable information for AI bots and Technical Support Team to reference. Good customer service values and compiling customer complaint responses. Responsibilities: Tech support diagnostics and fix guides compilation and management (2nd and 3rd line content … flow, make available, resource utilisation) End User Manuals Declarations of Conformity Translation of documents Ad hoc documentation support to staff/departments Review of customer contracts/agreements, T&Cs, etc and provide Creation and maintenance of internal policies – aligned with HSEQ Skills: Excellent English written skills with ...