26 to 50 of 190 Customer Service Jobs in the East Midlands

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Microsoft and Android technologies via Telephone, E-mail, and Live Chat. In this role, you will be expected to provide a high standard of customer service, utilising excellent communication skills with a view to diagnosing faults and resolving incidents first time wherever possible, within the customers contracted Service … and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered … Time Fix wherever possible. - Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties - Contribute to the Service Desk Knowledge Base, submitting articles and highlighting missing/incomplete areas Ideal candidate will have previous experience operating at 1st Line Support level or More ❯

Leicester Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting … role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring … team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

digital divide and empowering people with access to information, education, and opportunities. Full Training & Support: Receive comprehensive training on our products, sales techniques, and customer service, plus ongoing support from your manager and team. Be Equipped: Utilise company iPads/tablets to update systems, access product information, and … enhance customer interactions. Positive Company Culture: Be part of a dynamic and supportive team that values innovation, collaboration, and making a positive impact on the community. What you'll do as a Field Sales Executive: Engage with residents in newly built rural areas, building rapport and understanding their needs. … through face-to-face sales, local events, and community engagement activities. Build relationships and sign up customers for top-notch broadband deals, providing excellent customer service and ensuring a smooth onboarding experience. Do you have what it takes to be a successful Field Sales Executive? Experience in customer More ❯

a highly skilled and motivated Platform Operations Engineer (Level 2) with excellent communication skills, a strong technical background, and a passion for delivering exceptional customer service? If so, City Plumbing are seeking experienced Platform Operations Engineers to join our newly created IT team and help deliver exceptional technical … leader in plumbing, heating, and sustainable heating solutions! The Role: Are you a tech-savvy problem solver with a knack for delivering top-notch customer service? As a Level 2 Platform Operations Engineer, you'll be the go-to expert for our internal teams, helping them overcome technical … we'd love to hear from you! Key Responsibilities: Provide second-level technical support to end-users and internal stakeholders, resolving escalated incidents and service requests in a timely manner. Troubleshoot and resolve complex software, hardware, and network issues, utilising diagnostic tools and remote support technologies. Collaborate with Level More ❯

full range of the Microsoft stack. Support the wider business in ensuring relevant focus for on-time client renewals. Offer strategic recommendations to align customer roadmaps with Microsoft’s technology and license stack. Ensure that all licensing and solution recommendations comply with relevant regulations and standards and manage any … Provide intelligence back into the business around market competition and trends. Working with key stakeholders across the business in identifying and building the Jigsaw24 Service portfolio opportunities associated to the Microsoft stack. Skills & Experience A minimum of three years’ experience working within the Microsoft Solutions stack, ideally focused within … an understanding of their value, features, and the technical and business challenges faced in today’s working environment. Practiced in working with the Microsoft Customer Engagement Methodology (MCEM) You will have the ability to interpret data sets and be analytical and objective in your thought process to make informed More ❯

Lead IT infrastructure and digital projects Analyze business processes and develop tech strategies Provide advanced support using ServiceNow and ITIL best practices Deliver outstanding customer service and user training Work closely with teams to implement solutions that drive results What You Bring: Degree or relevant IT certifications 4+ … years' IT experience, including project management Strong communication, problem-solving, and customer service skills Experience with ServiceNow and in manufacturing environments Proactive, detail-oriented, and strategic thinker Bachelor's degree in IT, Computer Science, or relevant certifications (e.g., ITIL, Microsoft, CompTIA) If you're ready to take your More ❯

UK. Main duties of the job Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times. About us Since 2012, CHEC has been working with the NHS to increase … in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job responsibilities Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members. Manage team workload … skills are utilised and the team run efficiently. Become a SystmOne mentor so staff can look for you for support and guidance. Provide exceptional customer service to patients, visitors and staff members. Proactively look at clinic capacity and change appointment slots or add/remove clinics depending on More ❯

Our client has an excellent new opportunity for a highly self-motivated Data Coordinator to join their Customer Service and eCommerce team to support the delivery of the core business strategy for their CRM and other digital platforms within the team's remit. This position would suit those … with experience in a customer service environment with good administration skills along with the ability to interrogate and interpret data effectively. You will be highly proactive, taking full ownership of your work while thriving in a collaborative team environment. With multiple projects running simultaneously, you will independently set … administration and data process. Internal administration What We're Looking For Preferably educated to Graduate level/similar qualification or qualified by experience. Strong customer focus with a commitment to delivering exceptional service. Excellent communication skills Proficient in Microsoft Office e.g. Excel, Word, PowerPoint and Outlook. The ability to More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and acts as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

within the Directorate. The postholder will understand the operational and developmental needs of the business and act as a translator and mediator between IT service and the business and will be the primary point of contact for the business. The postholder will be responsible for the day-to-day … relationships with business stakeholders, ensuring consistency in engagement across the business. Utilising their engagement and stakeholder management expertise, the postholder will ensure the service meets customer needs, manage expectations and be the effective and responsive face of D&T. Main Duties: Provide Digital & Technology relationship leadership for designated … areas of the organisation. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver More ❯

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? M Group Telecom At M Group … requests to local authorities nationwide. In a fast-paced environment, achieve client KPIs/SLAs, submit Streetworks permits, build strong stakeholder relationships, provide excellent customer service, and maintain accurate records. Address daily issues, escalate to the Streetworks Manager, and comply with NRSWA, Codes of Practice, Health & Safety, and … target-driven environment, achieve client KPIs/SLAs by collaborating with local authorities to submit Streetworks permits. Build strong relationships with stakeholders, deliver exceptional customer service, and keep accurate records of Streetworks plans, permits, and approvals. Address daily issues, escalating to the Streetworks Manager, when necessary, while adhering More ❯

Are you looking for a fun role which will enhance your customer service and sales skills? Are you a graduate or school leaver with an enthusiastic approach looking for an exciting and stimulating career? Are you in retail, hospitality, customer service or something similar and looking More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Administrator Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive Salary, Benefits, Pension About Ricoh: Ricoh is a global … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Ensure customers are kept updated on the progress of their tickets Classification and prioritisation of calls in-line with Incident and More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … of £3m -£13m, within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

IT Service Desk Engineer Derby Permanent £22,000 - £28,000 (DOE) IT Service Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred. A chance to join an established IT Managed … for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT … asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is More ❯

CE Developer, you will be responsible for the development of the CRM platform as it continues to grow. This includes developing D365 CE Sales & Service and Field Service, Power Page Portals for suppliers, and a Kentico-based Tenant Portal as well ensuring development work is completed on on … Certifications. Experience Required: Expertise in D365 CE & Power Platform (Power Apps, Power Automate, Power BI, Dataverse). Customization and configuration of D365 CE (Sales, Customer Service, Field Service). Strong understanding of Azure services (Azure Functions, Logic Apps, Azure SQL). Experience with Azure DevOps for CI More ❯