51 to 75 of 122 Customer Service Jobs in the East Midlands

sales processes, supporting the sales team in delivering connected hardware and software solutions for intelligent building control systems, and interacting with our growing customer base. You will play a central role in sales order processing, managing CRM data, and liaising with internal teams to help drive customer satisfaction … sales and account management teams. Process sales quotations, purchase orders, and invoices for IoT hardware and software solutions. Maintain up-to-date customer and project information within the CRM system. Coordinate with logistics, technical support, and finance teams to ensure accurate and timely delivery of products and services. Assist ...

directed to the appropriate teams and resources to ensure prompt attention. Main duties of the job To be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.To ensure that all calls received … properly documented in the Service Desk management system(s).To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.To provide excellent customer care when dealing with users/customers both face to face and via telephone ...

trusted provider of innovative EPOS (Electronic Point of Sale) systems, delivering cutting-edge software and hardware solutions to help businesses streamline operations, improve customer experience and increase efficiency. Supporting clients across the retail and hospitality sectors, we pride ourselves on our customer-focused approach, industry expertise and commitment … Responsibilities: Identify, qualify and pursue new business opportunities Build, develop and maintain strong client relationships Use CRM software to manage sales activities and customer interactions Deliver engaging presentations and product demonstrations Collaborate with internal teams to ensure seamless sales handovers Attend trade shows, networking events and industry exhibitions Provide ...

Powered Access Customer Support Engineer Cosby, Leicestershire based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you an engineer and want to use your technical and engineering knowledge in a warmer environment … someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers ...

role in the success of a fast-growing tech company. Role Overview The Internal Account Manager will take ownership of a portfolio of customer accounts, becoming the go-to contact for all enquiries, support, and ongoing relationship development. This is a role where enthusiasm, commercial awareness, and a passion … delivering exceptional service truly make a difference. Key Responsibilities Managing a portfolio of customer accounts and ensuring they receive first-class service Acting as the main point of contact, building strong and trusted B2B relationships Creating accurate and compelling quotations tailored to customer needs Following ...

Newark- £28K Provide first-line technical support to internal users across multiple sites Opportunity to gain an ITIL Level 3 qualification Mix of service desk work, hardware/software support, and basic network/server monitoring Flexibility required for occasional out-of-hours work linked to major ICT projects … supporting a well-established, forward-thinking public sector organisation with a strong people-first culture. They pride themselves on delivering a high-quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth. The organisation fosters a supportive and inclusive ...

profitable. Find Out More About Ricoh Today What you will be doing To coordinate the delivery and collection of all orders, in line with customer request, to ensure a high level of customer required satisfaction is obtained To monitor the order to delivery lead time to ensure that … performance reports, where necessary, highlighting both positive and negative indicators in order for corrective action and procedures to be put in place thus retaining customer satisfaction. To update the supply chain communication system in a timely manner to ensure detailed up to date information to and from contracted suppliers ...

career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton. About the Role As a 2nd Line Support Engineer, you'll be responsible … environments. Key Responsibilities Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets Diagnose and resolve escalated incidents and service requests Assist with project work, deployments, and system upgrades Maintain accurate documentation and ticket updates Collaborate with the wider technical team to deliver exceptional service ...

OneDrive, and MFA. • Administer backup technologies and antivirus/security software. • Execute cable patching and utilize remote access tools. • Leverage ITSM tools for streamlined service delivery. • Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. • Possess outstanding customer service and communication aptitudes. • Display a fervent ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level … customer service to all users, you will be a 2nd line escalation point for the service desk click apply for full job details ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Hours of work - Monday to Friday -7am - 4pm 42.5 per week We are looking for an Installations Driver to join … team in our Lincoln office. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding service, and likes working hands-on with technology whilst ensuring all given tasks are completed in expected time scales. Responsible for daily checking and correct loading ...

Workday based on the system roadmap and bi-annual releases. To work to a consistently high level and to provide an exemplary level of service to stakeholders. To triage, diagnose and resolve end user issues and queries relating to Workday. To maintain and develop the firms end user training … Workday. A proven record of problem solving and ability to work to tight deadlines. To be a self-starting individual, passionate about delivering good customer service and continuous improvement. An ability to build strong interpersonal relationships at work, working across all levels of seniority. Strong understanding of data ...

join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities Provide responsive support … deployment Proficiency with AD, Azure/Entra ID, M365, Teams, SharePoint Solid understanding of SCCM, Intune, and device management best practices Excellent communication and customer service skills Ability to work effectively as part of a team in a fast-paced environment Must be available on a temporary basis ...

join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device … first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams ...

software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this ...

installation checks. Support Active Directory and Microsoft 365 administration tasks. Manage device updates and configurations via SCCM and Intune . Respond to incidents and service requests promptly, maintaining clear communication. Document processes and contribute to knowledge base articles. Skills & Experience Previous experience in desktop support within an enterprise environment. … Familiarity with Windows 10/11, Microsoft 365, and Active Directory. Basic SCCM and Intune knowledge. Strong troubleshooting and customer service skills. Contract Details Rate: Up to £200 per day (Inside IR35) Duration: 4 months (extension possible) Location: North Nottingham (on-site, 5 days per week) Positions Available ...

knowledgeable, customer-service focused IT Technician looking for your next career step? Do you want to work as part of a collaborative, positive team within a growing, multi-disciplinary consultancy? Are you passionate about expanding your skill set, and working for a company that prioritises progression? Pick Everard … Everard's digital platform and the I.T. provision for all members of staff. Some of the duties include: troubleshooting, resolving and assisting with incidents, service requests and changes on a day-to-day basis. You will be installing hardware, software and building machines ready for deployment and providing ...

well as providing 24-hour emergency calls nationwide. Ability to problem solve and diagnose issues as and when they arise. Committed to providing excellent customer service. Ability to program a variety of PLCs using Ladder Logic, Function block or Statement List methods. Ability to program and configure SCADA software ...

Role This is a full-time, office-based role within our Support & Onboarding team, offering plenty of variety, customer interaction, and technical problem-solving. You'll be the first point of contact for new customers getting set up on our software, guiding them through the onboarding process and providing … support/user perspective Assisting with system setup, data migration checks, and user configuration Working with a friendly, close-knit team to resolve customer issues efficiently You'll need strong IT skills, a logical mindset, and great communication abilities. Full training will be provided on our software and internal ...

phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other … Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Northampton area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Nottingham area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

planning and architectural designs of key ITsystems and business technologies. Adapting to change, learning quickly in a fast passedenvironment Have experience of...  Delivering exceptional customer service under pressure Operational support at a senior technical level, within amedium to large sized enterprise Planning, organising, leading and delivering complex,fast … broad range of technical topics. Project manage multiple concurrent projects and associated stakeholdercommunications. Deliver on operational and project-based tasks, against demanding Service LevelAgreements and challenging deadlines Deliver quality without compromising performance Be a strong point of escalation; seeing solutions that others can't, and crucially, be keento ...

assessment scoping calls. Managing your own workload calendar. Writing and delivering detailed reports, providing advice and guidance to customers at each stage, Respond to customer queries Complete any admin tasks related to the Cyber Essentials (Trackers etc). Take on any future products that fall within the teams remit … learn and grow within the career of Information Security Required Qualifications 3 Years' experience working in the Information Security, tech or compliance industry Customer service experience IASME Cyber Essentials Assessor (advantageous) IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). ...

assessment scoping calls. Managing your own workload calendar. Writing and delivering detailed reports, providing advice and guidance to customers at each stage, Respond to customer queries Complete any admin tasks related to the Cyber Essentials (Trackers etc). Take on any future products that fall within the teams remit … learn and grow within the career of Information Security Required Qualifications 3 Years' experience working in the Information Security, tech or compliance industry Customer service experience IASME Cyber Essentials Assessor (advantageous) IASME Cyber Essentials PLUS Assessor Qualified (Includes confirmation of the IASME VA+ Exam being passed). ...