76 to 100 of 181 Customer Service Jobs in the East Midlands

AD, Windows Server, and Firewalls/Security. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Azure, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

to the Technical Services Manager, your responsibilities will include: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

company forward, advising on best policies and procedures. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service More ❯

a hybrid role, blending remote work with time at their offices and regular client visits across the East Midlands. It’s a hands-on, customer-facing role where you'll be part of a collaborative team supporting a broad and interesting client base. What you'll be doing: Act … Teams, OneDrive). Investigate and resolve networking issues (VPNs, DNS, DHCP, firewalls, routing). Provide root cause analysis and deliver permanent fixes. Deliver excellent customer service through clear communication and on-site support. Help maintain and develop internal documentation and knowledge sharing processes. Support occasional out-of-hours More ❯

a hybrid role, blending remote work with time at their offices and regular client visits across the East Midlands. It’s a hands-on, customer-facing role where you'll be part of a collaborative team supporting a broad and interesting client base. What you'll be doing: Act … Teams, OneDrive). Investigate and resolve networking issues (VPNs, DNS, DHCP, firewalls, routing). Provide root cause analysis and deliver permanent fixes. Deliver excellent customer service through clear communication and on-site support. Help maintain and develop internal documentation and knowledge sharing processes. Support occasional out-of-hours More ❯

in Barlborough, Chesterfield. The Role Are you organised, analytical and have a good attention to detail? Are you passionate about IT and possess excellent customer services skills? Do you want to be a part of a friendly, driven team? If the answer is yes, then look no further, your More ❯

working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with More ❯

adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Role Profile Ensure that you are kept fully up to date with Insurer/Client SLAs and … multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad … manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of contact for repair network members, clients, customers, and team members, providing progress updates as needed. Handle incoming calls More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as … a key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within Software More ❯

Thought about a career in sustainability or energy management? Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector. Joining our Bureau team opens doors across the organisation , empowering you with foundational skills sought after by a several … minds to help us support people on their Net Zero journey. All you need is: Logical thinking skills Exceptional telephone communication skills, with a customer-focused approach Effective and proactive problem-solving skills Strong attention to detail Working experience with Microsoft Office/365, particularly Microsoft Excel Energy/… within the agreed SLA's Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff Accurately update the customer's energy usage data monthly and ensuring profiles are updated per supplier information Carrying out historic bill validation on an ad-hoc basis We More ❯

responding quickly to problems and relationship management will all be part of the role. Above all enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where you’ll be liaising with key stakeholders within the business across all levels. Onsite for More ❯

responding quickly to problems and relationship management will all be part of the role. Above all enthusiasm for problem solving and for delivering exceptional customer service is required. This is a role where youll be liaising with key stakeholders within the business across all levels. Onsite for the More ❯

Job Title: Field Service Engineer ATM/IT Location: Edinburgh, Bristol, Swindon, South London, Birmingham Contract Duration: Minimum 2-month contract with potential extension to 3-4 months Salary: £160 pay Inside IR35 Overtime Hourly Rate: £18.83 per hour Working Hours: Monday to Friday (On-call weekends may apply … Responsibilities: Perform first-line maintenance tasks on ATM machines, including card machine swaps and printer calls Handle hardware issues related to terminals and printers Service up to 5 calls per day Van and fuel card provided Requirements: Previous experience in field service or similar technical roles such as … Electrotechnical, ATM, and EPOS machines Excellent customer service and communication skills Ability to work independently and follow established processes Must be flexible for weekend on-call shifts if required Full UK driving license Clear DBS What We Offer: Competitive pay: £160 per day/£18.83 per hour Van More ❯

more experienced colleagues to learn and get things done together. Training At the end of your apprenticeship, you will move into an experienced, junior Customer Support Technician role. Apprenticeship Standard Customer service specialist (level 3) Training Provider BABINGTON BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between More ❯

Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + Benefits iO Associates is working with a fast-growing Healthtech company that's transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams. This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare. What you'll be doing: Handling a broad spectrum of customer issues - not just technical Acting as … a key liaison between customers and product/support teams Supporting onboarding, service queries, demos, and ongoing training Feeding into product improvements and support workflows Occasional site visits and customer meetings What we're looking for: Experience in Customer Success, Client Services Support Desk Experience within Software More ❯

SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer’s daily site operations , where you will act as a first point of contact for IT issues , and you’ll work closely with other … into an on-call rota and require occasional additional out-of-hours work to ensure ATS are able to meet the demands of our customer’s 24×7 requirements . THE RIGHT CANDIDATE HAS: A minimum of 3 year’s proven experience working in a 2nd or 3rd Line … externally at all levels. Enthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking, candidates must be customer service focused, incredibly well organised and able to handle highly pressurised situations with a clear and focused approach to problem resolution. A willingness More ❯

SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer’s daily site operations , where you will act as a first point of contact for IT issues , and you’ll work closely with other … into an on-call rota and require occasional additional out-of-hours work to ensure ATS are able to meet the demands of our customer’s 24×7 requirements . THE RIGHT CANDIDATE HAS: A minimum of 3 year’s proven experience working in a 2nd or 3rd Line … externally at all levels. Enthusiasm, self-motivation and a drive to see their team succeed are character traits we are seeking, candidates must be customer service focused, incredibly well organised and able to handle highly pressurised situations with a clear and focused approach to problem resolution. A willingness More ❯

the system. Knowledge of Anaplan capabilities and relative experience. Experience of working in and fully understanding the planning cycle in a multisite, multi-channel customer service environment. Experience of resource planning processes in a contact centre or similar environment. Strong analytical experience in using both Microsoft/Google … your career. For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. We're committed to equal opportunities and actively promote a diverse More ❯

Dynamics 365. Develop and manage integrations with external systems ensuring data consistency and performance. Extend modules to improve operations in finance, warehousing, sales, and customer service. Customise the Finance module to support compliance, reporting, and operational efficiency. Identify and manage technical dependencies across Dynamics 365, Azure services, and Power More ❯

team where you will gain the skills to develop into a capable IT professional. Role The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve … Build laptops and accounts and complete the IT enrolment for each new employee Become the first point of contact (1st line) for all IT Service requests and issues Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible To help employees in More ❯

now looking for an experienced 3rd Line Support Engineer to join our technical team. If you’re passionate about solving complex problems, delivering excellent customer service, and working with a broad range of technologies, we want to hear from you. Key Responsibilities Deliver high-level technical support for … client IT environments, resolving escalated 2nd/3rd line incidents and service requests. Act as a trusted technical point of contact for key clients, maintaining excellent communication and service. Troubleshoot and support a wide range of infrastructure including: Switches, routers, and firewalls (e.g. Cisco, HP, Ubiquiti, WatchGuard) Windows and … policy design. Experience with Azure – particularly in identity, networking, and virtual machines. Virtualisation experience with Hyper-V or VMware. Excellent communication skills and a customer-first mindset. Well-organised, self-motivated, and capable of managing priorities under pressure. Desirable Experience working for or with an MSP or IT Services More ❯

on issues to be passed onto the development team in order for fixes to be implemented. Role Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and … logged within the help-desk system. Ensure that all queries are dealt on a daily/weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft … Start Date Monday, 9th June 2025 Desired Skills Communication skills Organisation skills Problem solving skills Team working Troubleshooting skills Multitasking skills High level of customer service Able to work independently Technical skills Proficient in Microsoft Office Self starter Motivated Punctual Ambitious Willingness to learn Positive & can do attitude More ❯

for a company in Grimsby and Surrounding Areas. To apply for this opportunity you must have or hold the following: • Fire alarm installation and service experience • Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work … range of services including design, maintenance and installation of fire, intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering Grimsby and the surrounding areas. More ❯

role: The role of a test engineer involves working to evaluate and test products primarily for safety, efficiency, fit for purpose or for bespoke customer requirements. You will be ensuring products successfully pass testing, providing confidence that products are up to the required standard, and allowing market distribution of … issues in testing which impact performance or quality of results. To liaise with clients and advise on the status of work to facilitate premier customer service & on-time delivery on all work and projects. Respond to customer queries and provide technical support. Develop technical skills to enhance … of computer literacy and working knowledge of MS Office or equivalent. Good communication skills and the ability to write clear and concise reports. Positive customer focused approach to work and communication with colleagues. Solutions orientated, support change with a can-do approach. Desirable Skills & Experience: Qualification to HNC/ More ❯

possible flexibility BENEFITS: Bonus, commission worth up to 20-25% of basic- realistic and uncapped. Car Allowance plus mileage. Pension Scheme Death in Service x3 annual salary. Full Home Remote Comms, Mobile, Laptop etc. LOCATION: Covering the Midlands COMMUTABLE LOCATIONS: Based West, East Midlands or South Midlands JOB DESCRIPTION … unique repack facilities enabling them to deliver bespoke packaging solutions. Their key messages are added value by deep technical knowledge, product customisation, and outstanding customer service. They have doubled in size in the last four years via organic growth and shrewd acquisition. In 2021 they themselves were acquired by … backing and support to deliver on those plans they do with their acquisitions. There are 50 staff in total with 17 in sales and customer services including external Sales Managers, Business Development Managers, Customer Service Representatives and a marketing and e-Commerce team headed up by the More ❯