1 to 25 of 37 ITSM Jobs in the East Midlands

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk ...

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

alongside good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents and project ...

embed non-functional requirements and secure-by-design principles into delivery pipelines. Co-own cloud reliability roadmap with platform teams; standardize tooling for observability, ITSM, and incident communication. Ensure DR readiness, runbook quality, and resilience patterns are consistently applied across services. People LeadershipLead and mentor a team of SRE engineers ...

completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant tooling ...

role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints, and ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence ...

focused role, supporting enterprise network environments. Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Hands-on experience with incident, problem, request, and major incident management. Understanding of network infrastructure lifecycle management ...

qualified in Business, Technology, Engineering or a related discipline, or equivalent professional experience Additional qualifications in architecture, business analysis , testing, change management or IT service management would be advantageous What Makes You Successful You're someone who: Delivers results through complexity Takes ownership and drives accountability Thinks ...

complex technical issues. The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities Service Desk Management Lead, support and develop … analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity and attention to detail. Full driving licence (occasional travel may be required ...

standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. ...

recovery processes Experience using PowerShell, shell scripting or other automation tools Experience working within secure, regulated or highly governed IT environments and following IT Service Management processes Essential qualifications for the IT Ops Engineer : Active MOD DV security clearance Please note that all applicants for this role must have active ...

series) Has a working knowledge other network services (DNS, DHCP, etc.) Experience interfacing with peering providers and facility management Knowledge of principles of IT Service Management best practices. Hours/Travel/Shift: Standard working hours, Monday to Friday Core Competencies: Knowledge Management: Understanding the importance of knowledge management; ability ...

Loughborough and able to be on site two days a week Business Central or Sage X3 specifically Change management, governance or controls exposure ITIL, ITSM tooling or PLM exposure Experience of system implementations or upgrades What is on offer Salary of £42k Hybrid working, two days on site and three ...

Africa, India, and Germany locations. What you’ll do Assistthe customer with planning and delivering new features through project engagements Raise change control in ITSM/Service Now Configuration and support of Microsoft 365 services (Exchange Online, Teams, SharePoint Online etc.) Fault finding and remediation of issues both critical ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...