18 of 18 ITSM Jobs in the East Midlands

youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

liaise with 3rd Line support teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing ...

Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding ...

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

problem-solving and analytical skills. Strong leadership and people management capabilities. Outstanding communication skills, both verbal and written. Familiarity with ITIL or other IT service management frameworks is a plus Proficiency in using IT support ticketing systems and reporting tools. INDIT Planet Recruitment acts as an employment agency for permanent ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements* Demonstratable experience within ...

creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. ...

days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point ...

role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped and adopted across the business. … working as a ServiceNow Administrator and Developer. Strong understanding of ServiceNow architecture and core platform capabilities. Hands-on experience supporting and configuring the ServiceNow ITSM module. Experience with, or a solid understanding of, ServiceNow modules supporting professional services delivery (desirable but not essential). Proven capability in configuring and customising ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will likely … Proven experience as a ServiceNow Administrator and Developer. Strong understanding of the ServiceNow platform architecture and its various modules. Demonstrable experience with ServiceNow ITSM module. Knowledge of integrations and data imports/exports. Experience with reporting and performance analytics within ServiceNow Experience in stakeholder management and requirements gathering. The company ...

Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting, documentation and service improvements Skills & Experience: Previous experience … Service Desk or IT Support role Strong customer service and communication skills Microsoft Windows/Office 365 support experience Knowledge of IT service management processes (Incident, Change, Problem) Public sector experience desirable On-site role. May involve some planned out-of-hours work. If you are available and interested ...

Coordinate the receipt, allocation, dispatch, and recovery of all hardware assets (laptops, desktops, mobile devices, accessories, etc.) Support and maintain accurate asset records in ITSM Tools and HAM/SAM applications. Fulfill EUC (End-User Computing) hardware requests as part of the JML and break/fix processes. Track hardware … controls against hardware assets to ensure compliance. Key Skills/Experience required Experience working with technology assets in an enterprise IT environment. Familiarity with ITSM tools, especially ServiceNow. Hands-on experience with asset management tools such as Certero, Service Now or ITSM tool (preferred) Good working knowledge of Microsoft Office ...

ServiceNow Administrator (ITSM) - Nottingham (mostly remote) - Up to £70,000 per annum The Role We’re looking for an experienced ServiceNow Administrator to join our team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem … improving to meet business needs, working closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business ...

service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence … phone. Customer service experience (IT experience is a bonus). Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ...