11 of 11 ITSM Jobs in the East Midlands

work as a team with colleagues, building relationships, and discuss resolutions for issues Strong analytical capability Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable outcomes in complex environments Strong critical thinking, judgement, and decision-making ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL/ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments ...

delivery and implementation of these solutions. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools. Undertake delivery of internal or R&D projects as required. In order to be considered you must have at least 3 years experience ...

marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate ...

/PO, BI, CRM, SCM, HR, Portals, HANA). Experience with SAP RISE operations and/or SAP BTP administration. Experience with ITSM systems. Experience using Solution Manager and/or SAP Cloud ALM. Experience with SAP Security and Authorisations. We are an equal opportunities employer. You must be eligible ...

Answer all incoming calls to the Service Desk in a professional, confident, and timely manner Record all Service Request and Incidents within Bechtle’s ITSM tool Handling escalated Service Requests, Incidents and where required escalate them to another resolver group Escalate matters in a timely manner if it becomes necessary ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 35 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such ...

Maintain accurate technical documentation, including configurations, assets, incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience … automating processes and improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce ...