16 of 16 ITSM Jobs in the East Midlands

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday More ❯

/Office 365, Windows 10/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with More ❯

and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse IT infrastructure and automation More ❯

IT project and/or change management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance and risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

Access Control Systems, BCDR, CCTV IP. Supporting the delivery of IT projects including upgrades, migrations + implementations. A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar). Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. More ❯

with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and managing ITSM platforms. Skilled in managing services through SLAs, XLAs, and KPIs. Evidence of building or scaling a customer service department or offering from the ground up. Empathetic, professional, and operationally disciplined More ❯

As a Service Integration Specialist, your responsibilities will include meticulously defining criteria for service readiness, collaborating with stakeholders, and ensuring seamless service launches. With a robust background in IT service management, you will leverage comprehensive knowledge of the IT Service Lifecycle. Excel in supplier management by understanding service level agreements, overcoming underperformance, and enriching our supplier portfolio through market research. More ❯

Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

Package An exciting opportunity for an experienced IT Configuration Manager to join a forward-thinking technology organisation, taking ownership of a newly created role as part of a wider ITSM restructure. This position offers the chance to shape how Configuration Management is delivered, governed, and championed across a complex enterprise environment. As the IT Configuration Manager, you'll play a … senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply … improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days annual leave Private healthcare Free on-site parking If you're an ITSM professional looking to drive Configuration Management maturity, influence best practice, and make a visible impact across a growing organisation, this is a fantastic opportunity to take ownership and shape the More ❯

Company Description Culina Group Limited, through its subsidiaries, provides logistics, warehousing, distribution, and other services for the food and drink industry in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value More ❯

months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are … action your requests. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools More ❯

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls and 700 emails per month More ❯