1 to 25 of 26 ITSM Jobs in the East Midlands

and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You’ll Bring • A degree in Computer Science, IT, or a related field—or equivalent practical experience • Exposure More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯

Proven experience with Azure DevOps in enterprise environments. Strong understanding of CI/CD pipelines and DevOps best practices. Excellent documentation and communication skills. Experience with ServiceNow or similar ITSM platforms. SC Clearance Contract Details: £400 - £425 Per Day (Inside IR35) Hybrid - Derby 6 - 12 Months Contract Please apply for immediate consideration. More ❯

service metrics Contribute to continual service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail-oriented mindset and eagerness to More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project More ❯

could be interested in and would like to find out more, please apply with an up-to-date CV. Keywords: 2nd Line Support, 3rd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database More ❯

transitioning IT support services is a bonus. We're looking for candidates who possess the following: Proven experience working as a Help Desk Manager Strong knowledge of ITIL and ITSM best practice Experience of migrating a help desk is a bonus If the above sounds of interest please apply for more information More ❯

Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a … be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools JBRP1_UKTJ More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools JBRP1_UKTJ More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools JBRP1_UKTJ More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools JBRP1_UKTJ More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools JBRP1_UKTJ More ❯