12 of 12 ITSM Jobs in the East Midlands

assurance within a complex IM&T environment, ensuring change is delivered safely and sustainably Experience using service management and reporting tools (e.g. Ivanti ITSM, Power BI) to monitor performance, identify trends and support improvement delivery Desirable Experience working with enterprise architecture and/or operating model design to support strategic ...

cybersecurity practices and compliance Support backup, disaster recovery, and business continuity planning Governance & Quality Manage documentation, asset registers, and reporting Ensure adherence to IT service management (ITIL-aligned) processes Oversee third-party suppliers and service quality Leadership & Collaboration Lead and develop a distributed team of IT technicians Work closely with ...

first mindset. Ability to work effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control ...

excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training ...

system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What you’ll bring We’re looking for a technically capable, customer-focused Applications Specialist who can take ownership ...

test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What youll bring Were looking for a technically capable, customer-focused Applications Specialist who can take ownership and collaborate effectively ...

experience leading IT integration activities within mergers, acquisitions, divestments, or large-scale transformation programmes. Experience of AVD, identity and access management, endpoint management, and ITSM tools. Strong knowledge of infrastructure, networking, cloud technologies, identity and access management, end-user computing, and cybersecurity principles. Experience managing complex technical projects across multiple ...

supporting Microsoft 365 applications including Outlook, Teams and SharePoint. Experience of Windows 11 administration and troubleshooting. Experience of using an IT Service Management (ITSM) or ticketing system. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently. Resilient and able to work to tight ...

platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...