14 of 14 ITSM Jobs in the East Midlands

Technical Service Delivery Manager

Hiring Organisation
Bechtle UK
Location
Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Employment Type
Full-Time
Salary
£55,000 - £70,000 per annum
Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service ...

IT Manager

Hiring Organisation
Micronclean
Location
Skegness, Lincolnshire, East Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£60,000
Strong knowledge of Windows server infrastructure, networking, security, virtualisation, backups, cloud services (Microsoft 365, Azure/Entra) and Active Directory. Proven experience in IT service management and IT service desk leadership. Demonstrable experience delivering end-to-end IT projects. Strong understanding of cybersecurity fundamentals and best practices. Experience of managing ...

3rd Line ICT Support Engineer

Hiring Organisation
Derbyshire Fire and Rescue
Location
Ripley, Derbyshire, United Kingdom
Employment Type
Permanent
VMware/Hyper-V), and cloud platforms (Azure/AWS). Strong understanding of IT security, business continuity, and network-based storage. Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI). Experience of business continuity and disaster recovery systems and methods Required Qualifications: Level ...

Junior IT Service Desk Analyst

Hiring Organisation
Summit Recruiters
Location
Northampton, Northamptonshire, England, United Kingdom
Employment Type
Full-Time
Salary
£25,000 per annum
desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

IT Support Apprentice

Hiring Organisation
Citizens Advice Leicestershire
Location
Council Offices, Desford Road, Narborough, Leicester, England
Employment Type
Advanced Apprenticeship
Salary
£19,240 a year
house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. Role Provide on-site field support ...

ServiceNow Developer

Hiring Organisation
Littlefish
Location
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£70,000
party toolsyour ideas will directly shape our service delivery. You will: Develop and configure custom applications, workflows, and integrations within ServiceNow. Implement and customise ITSM modules (Incident, Problem, Change, Asset Management). Integrate ServiceNow with third-party tools and maintain the CMDB. Troubleshoot, support, and optimise ServiceNow performance. Document solutions ...

IT Support Apprentice

Hiring Organisation
QA
Location
Narborough, Leicester, Leicestershire, England, United Kingdom
Employment Type
Full-Time
Salary
£19,240 per annum
house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled ...

Service Support Manager

Hiring Organisation
The Channel Recruiter
Location
Nottingham, Wilford, Nottinghamshire, United Kingdom
Employment Type
Permanent
Salary
£35000/annum
service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail ...

Digital Services Manager

Hiring Organisation
TurnerFox Recruitment
Location
Mansfield, Nottinghamshire, United Kingdom
Employment Type
Contract
Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital ...

Onsite IT Support Engineer (Early Career) - East Midlands

Hiring Organisation
RPS Group Plc
Location
Newark, Nottinghamshire, East Midlands, United Kingdom
Employment Type
Part Time
service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery ...

Service Desk Analyst

Hiring Organisation
Som3
Location
Northampton, Northamptonshire, United Kingdom
Employment Type
Permanent
Salary
£25000 - £30000/annum
process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

Service Architect

Hiring Organisation
Littlefish
Location
Derby, Derbyshire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£80,000
levels. Experience architecting services within a managed service provider (MSP), system integrator, or IT reseller environment. In-depth knowledge of Service Desk and IT Service Management, along with technical and commercial awareness of the broader service portfolio. What can we offer you? Through our one of a kind training programme ...

First Line Analyst

Hiring Organisation
Experis
Location
Nottingham, Nottinghamshire, Bulwell, United Kingdom
Employment Type
Contract
Contract Rate
£14.50 - £16.35/hour Inside IR35
ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing articles ...

First Line Analyst

Hiring Organisation
Click Digital
Location
Nottingham, Nottinghamshire, England, United Kingdom
Employment Type
Contractor
Contract Rate
£16.35 per hour
We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls ...