25 of 25 SLA Jobs in the East Midlands

levels, ensuring issues are understood, expectations are managed, and regular updates are provided throughout the lifecycle of a ticket Prioritise workload effectively to meet SLA targets, ensuring timely response and resolution in line with agreed service levels Maintain accurate and detailed ticket notes to support transparency, handovers, and audit requirements ...

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA’s Provide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure ...

identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...

including resolution of incidents, root cause analysis and completion of change requests.The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.What you’ll doTechnical 80%Call and incident ManagementRespond to service calls and resolve incidents to ensure SLA targets … monitor progress of all incidentsEnsure accurate completion of all incident records and associated paperworkMonitor and update the call management system as requiredAssist with SLA reportingWhat you’ll need5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory ...

those matters. Experience in both Waterfall and Agile delivery methodologies. Key Tasks and Responsibilities Service Delivery Management Lead the delivery of hardware and software SLA's Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer. Ensure that all project records ...

positive and can-do attitudeIdentify solutions and preventative measures to improve the customer’s experienceEnsure all cases are progressed in line with Klipboard Rental SLA’s.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.Be curious to change, evolve and develop in ways ...

Commercial, analytics and transport. Acquire working knowledge of Nexus to communicate features and benefits. Customer presentations. Negotiation. Be accountable for all customer proposals, SLA's, contracts, and any further documentation. Respond to tenders and requests for information in a timely manner. Maintain and update the company's CRM system with ...

cause resolution, reducing repeat incidents.Review and assure quality of tickets, configurations, and documentation.Maintain clear communication with stakeholders during escalations and priority incidents.Support adherence to SLA, incident, and change management processes.What will you bring Acts as the senior technical authority within the reactive support function, leading resolution of complex and high ...

desirable.Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers. Additionally, provide ...

strategy that is deliverable/profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor ...

process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications People ...

process and technical faults and forwarding of reports to the involved departments Identifying issues or problems and initiating corrective measures and success control Ensuring SLA compliance Working in the SAP system Participating in resource planning (staff and infrastructure) Creating and evaluating reports Ensuring the quality and service level specifications People ...

lineage, data contracts and compliance requirements Working closely with stakeholders to understand data usage, dependencies and impact Ensuring data products meet quality, performance and SLA expectations What Were Looking For Strong experience in data engineering and pipeline development A solid understanding of data modelling, governance and quality frameworks Experience working ...

open to covering multiple sites per day around their region. The work will consist of site visits, based on strict SLA’s from the client. The work could consist of anything from swapping out a patch lead, re-wiring a till, to working with a construction team to replace ...

rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow … monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as Assist with SLA reporting What youll need To either have current SC clearance or meet the qualification criteria High level technical skill in iSeries platform plus a good technical ...

rotated basis.What you’ll doBatch Monitoring and ManagementEvent/Alert Monitoring and ManagementIncident Management - respond and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team membersMonitor call queue and follow up with specialist support teams for resolutionAdhere … Management tool suite to monitor progress of all incidentsEnsure accurate completion of all incident recordsTo monitor and update the call management system asAssist with SLA reportingWhat you’ll needTo either have current SC clearance or meet the qualification criteriaHigh level technical skill in iSeries platform plus a good technical working ...

action any request raised via the IT Service Desk•Ensuring that the company standardisation is adhered to at all times.•Work to agreed SLA’s whilst offering a high level of service.•Produce support documentation as appropriate following company templates. Service •Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

action any request raised via the IT Service Desk • Ensuring that the company standardisation is adhered to at all times. • Work to agreed SLA's whilst offering a high level of service. • Produce support documentation as appropriate following company templates. Service • Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

work as an integral part of the Service team to ensure a first-class customer service is always provided, whilst adhering to customer SLA’s.Functions:Manage the day-to-day operations of the Planning & Dispatch team, with overall responsibility for all team administration. Drive operational efficiency through the implementation … desk.Manage and maintain planning & dispatch team processes and make necessary corrections as and when requiredActively drive service desk activity to be conducted within customer SLA’s.Promote & provide a highly professional level of customer service at all times.Be an advocate of continuous learning and improvement by encouraging regular feedback through promoting ...

point of contact for complex issues. Support root cause analysis and continuous service improvement. Mentor engineers and promote technical best practice. Work within ITIL, SLA, change, and security processes. About You Proven Senior Network Engineer/Network Support Engineer experience. Strong troubleshooting and customer communication skills. Comfortable working in fast … paced, SLA-driven environments. On-call participation may be required. Apply now to join a highly skilled network team supporting enterprise and managed service customers. ...

hours per week Purpose The MO Data Operations Team Leader is responsible for leading and coordinating a back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing. Accountable for delivering against key performance metrics and managing the day to day performance … teams various customer query points, including mailbox queries and tickets within the Customer Query portal, ensuring timely responses are provided in accordance with SLA requirements. Taking ownership of your own skill building, to be able to operate as a functional escalation point for the area, ensuring you are able work ...

integrated facilities and corporate real estate management. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary : Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support/Monitor 3rd party … maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution.Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‐quality technical … service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line with SLA and operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate ...

will feel at home at Ricoh.What you will be doingTo deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.Build relationships with users and manage their perception … business needs and client expectations.To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.Ensure ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...