1 to 22 of 22 SLA Jobs in the East Midlands

and can-do attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with InspHire SLA’s/SLO’s Team Working: proactively share knowledge, including creating knowledge documentation help during times of leave/absence share and deliver on service more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

prioritised Monitoring the helpdesk system for incoming requests, and action for support or additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with more »

for monitoring from the CPE to the core network. Ensure all contacts and touch points are detailed accurately on the CRM in line with SLA’s and departmental process Provide regular updates both to customers and Internal stakeholders for the progression of faults. Manage customer expectations at all times ensuring more »

updates for all issues which are outstanding. Schedules all work on the website and organises the engineers work on a daily basis also ensuring SLA's are met. Raises new Issues, Projects, AMS Issues and Audits onto the website. Manages projects resource allocation for all Business Areas. Maintains the Service more »

the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus at A Glance Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas more »

booking requirements and ensure fulfilment with compliant and suitable candidate from working pool To achieve and surpass specific KPI's in line with Service Level Agreement Ensuring you provide a high-quality service to your flexible workforce and client Booking shifts checking and releasing ppe, managing holidays , supporting payroll Floor more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client s requirements within agreed SLA s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

audits - Help identify potential opportunities and communicate these accordingly - Maintain available product stock and spare parts inventory - Manage day to day jobs and prioritise SLA achievement Working hours: 37.5 per week working Friday to Tuesday 9.30am 6pm There is opportunity for overtime and an on-call rota with a shift more »

for all issues which are outstanding. Scheduling all work on the website and organising the engineers work on a daily basis, whilst also ensuring SLA's are met. Raising new issues, projects, AMS issues and audits onto the website. Managing the projects team resource allocation for all business areas. Maintaining more »

with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »

reviewing the strategy, updating, and revising as necessary. Full responsibility for P&L. Co-ordinate processing partners audits and performance evaluation including contractual and SLA reviews. Knowledge, Training, Experience, Technical and Personal Skills: Required: Strong commercial background, experience in subcontracts management, managing supplier relationships and cross functional teams. Experience of more »

you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams’ strengths and more »

Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on more »

and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory requirements and are delivered to SLA, time and budge Managing costs, budgets, and forecasts for all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance more »

and execute service delivery plans and strategies. Ensure the effective execution of services, aligning with client requirements and my clients objectives. Service Level Agreement (SLA) Management Establish, negotiate, and oversee SLAs to meet or exceed customer expectations. Monitor SLA performance and take corrective actions to address any deviations. Team Leadership more »

and execute service delivery plans and strategies. Ensure the effective execution of services, aligning with client requirements and my clients objectives. Service Level Agreement (SLA) Management Establish, negotiate, and oversee SLAs to meet or exceed customer expectations. Monitor SLA performance and take corrective actions to address any deviations. Team Leadership more »

As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT more »

Job summary The Radiopharmacy unit at Northampton General Hospital NHS Trust are looking for a dynamic, enthusiastic, and highly motivated Radiopharmacy Production Manager to join our growing and friendly team. The successful applicant will manage, lead and develop the Radiopharmacy more »

At Veolia Water Technologies & Solutions, we’re at the forefront of activities designed to save water and reduce energy consumption for industrial customers. The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 more »