1 to 25 of 36 Service Delivery Jobs in the East Midlands

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services … across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service ...

Lead Support & Service Technician Location: Northampton Permanent, Full-time Salary Dependent on Experience Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient … solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management. Brief Role Outline The Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern: Hybrid. … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving ...

acquisitions will be very useful. You will be accountable for Infrastructure, User support, Cyber Security standards, Cloud and On Prem hybrid environment, Disaster recovery, service delivery, Governance, Risk and Compliance. There will be an element of travel required each week, so a full UK driving license is required. … Onboarding and offboarding acquisitions. Oversight and optimisation of budgets Excellent stakeholder communication. Desirable Experience: Cyber Essentials Plus ISO27001 ITIL V4 Experience in Engineering or Service environments The roadmap includes: Implementation of ISO27001 standards Ensuring all entities meet Cyber Essentials Plus Continuous maintenance and improvement focus Stabilise, standardise and implement ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

Head of Service Delivery* - *Project Delivery* - *Head of Project Delivery* An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across … close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions. The Head of Service Delivery will: Own end-to-end service delivery across all operational activities. Ensure works are delivered safely, compliantly, on time ...

Service Delivery Manager (ERP) Location: UK (remote with about 5 days a month travel to clients/office) Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team to £60,000 base (DOE) + performance bonus (5% - 20%) This role is support manager overseeing ...

based in Nottingham; due to continued growth and expansion they are looking to recruit an IT Support Engineer, reporting directly to their IT Service Lead you will provide first and second-line support for incidents and service requests, including site visits, telephone calls, emails, or self-service … several sites in the geographical area; on occasion further afield when required. Attend sites on a priority basis when necessary. Maintain excellent customer service when managing/communicating with colleagues who are reporting incidents or making service requests, recognising the priority of the individual’s issue ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

retail, QSR, workplace, and public environments. We are seeking a commercially driven Digital Account Director with a strong background in sales, account growth, and service delivery. This role is suited to someone who not only drives revenue but also ensures programmes are delivered to a high standard and create … environments The Opportunity You will take ownership of key client partnerships -responsible for: Growing revenue within existing accounts Identifying and converting new opportunities Overseeing service delivery to ensure quality, performance, and retention Driving long-term contract value and client satisfaction You will operate as a strategic partner, ensuring ...

issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability … prioritise tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience ...

privately owned managed services provider seeking an experienced General Manager to lead daily operations and overall business performance. This senior leadership role will ensure service excellence, operational maturity, and sustainable growth across managed and cloud service offerings. Key Responsibilities Full ownership of business operations, performance, and execution. Oversee … service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. Experience & Attributes ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Knowledge, Training & Experience Essential Experience of working within a change management environment Experience of organising and chairing meetings and workshops Desirable Knowledge of a service change activity Knowledge of Benefits Realisation techniques Management of projects Disclosure and Barring Service Check This post is subject to the Rehabilitation ...

Assist with EUC projects, platform upgrades, and standardisation initiatives Create and maintain technical documentation, runbooks, and knowledge articles Work closely with infrastructure, security, and service desk teams to improve service delivery Skills & Experience RequiredEssential: Experience in a 3rd Line EUC Engineer, Senior EUC Engineer, Endpoint Engineer … Print) ServiceNow or ITIL-based environments Experience working in large enterprise or regulated environments Benefits Hybrid working model Clearly defined 3rd line role (not service desk) Opportunity to own and improve the EUC/Endpoint platform Stable, enterprise environment with long-term projects Oscar Associates (UK) Limited is acting ...

right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including … professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love ...

operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune ...

multiple locations within our organisation. This is a hands-on leadership role responsible for maintaining reliable IT infrastructure, driving digital improvements, and ensuring consistent service delivery across all sites. You will play a key role in aligning technology with business goals, managing IT support teams, and overseeing infrastructure … security, and system performance. Key Responsibilities Oversee IT operations across multiple sites, ensuring consistent standards and service levels Manage and support on-site and remote IT support teams Maintain and improve IT infrastructure (servers, networks, cloud systems, hardware) Lead cybersecurity initiatives and ensure data protection compliance Manage third-party ...

Data & Systems Officer, you’ll play an important role in helping the Income Team work together as one team to deliver great customer service across LHP. You’ll make sure we use our data and systems in the best possible way. You’ll gather accurate information, keep our data … support tenancy sustainability initiatives. Acting as the Responsible Officer for Income data within the central data warehouse, ensuring datasets integrate correctly for self-service reporting. Providing managers with data-driven recommendations that support core business strategies. Leading on data integrity and performance matters, promoting best practice and driving insight ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt a function its a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs ...

problems. Expertise in statistical modelling, predictive analytics, clustering, classification, and regression techniques. Strong background in data mining, pattern recognition, and anomaly detection to improve service delivery. Proficient in Python, R, or other relevant programming languages used for data science. Strong skills in SQL and experience working with large databases ...

enterprises and data centres, and enterprise (B2B and Government) segments. The Managing Director will be responsible for revenue growth, network asset monetisation, and the delivery of high quality services to enterprise clients and wholesale partners. Lead the wholesale and enterprise segments with passion and creativity. Set the strategic direction … wavelength, IP capacity) to maximize return. Monitor financial performance, cost base, and investment ROI. Operational Excellence Work with operations/engineering to ensure reliable service delivery, quality assurance, and efficient provisioning. Implement governance processes and performance metrics for the wholesale/enterprise division. Manage risk, compliance, and regulatory ...

Technical Manager Northampton | £45,000–£55,000 + Benefits Join a leading IT service providers delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk … deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank ...

+ Bonus + Healthcare + Pension + International Training + Excellent Company Benefits Are you an Electrically-biased Technical Support/Maintenance/Service Engineer? Are you looking to take the next step in your career with a company renowned for engineering excellence and innovation? This is an exciting … across multiple industries. You'll play a key role in diagnosing complex technical issues, supporting both customers and field technicians, and ensuring industry-leading service delivery from the company's UK base. You'll work in a collaborative team environment where technical progression and training are genuinely embedded ...