Director of Customer Service
- Hiring Organisation
- Alexander Rhodes Associates Ltd
- Location
- Watford, Hertfordshire, UK
- Employment Type
- Full-time
role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall … company values and goals. Key Responsibilities: Delivering a world-class customer experience, driving customer satisfaction, retention, and advocacy Provide a seamless customer journey, from onboarding to renewal and everything inbetween, optimising for quality of service Lead customer success, managing contract negotiations, upsell and cross-sell, monitoring and measuring customer success ...