10 of 10 Performance Management Jobs in the East of England

Contract Type: Permanent We are seeking an experienced Senior Estates & Facilities Manager to join our team and play a pivotal role in the development, management, and operation of Estates and Facilities services. This is a senior leadership position requiring strong technical expertise, strategic thinking, and exceptional people management … Role You will lead the Estates & Facilities team, ensuring compliance, efficiency, and continuous improvement across all services. Your responsibilities will include: Asset & Data Management: Oversee BEM Asset Management and condition appraisal processes. Manage SFG20 maintenance specifications and CAFM data. Ensure accurate annual data collection for Premises Assurance Model

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … . Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts … . Monitor team performance against KPIs and SLAs. Conduct regular one-on-one meetings, performance reviews, and feedback sessions. Provide training, guidance, and support to team members. Handle escalated cases and complex issues from agents. Ensure adherence to processes, policies, and quality standards. Coordinate with other Team Leaders

point of coordination, the role will help safeguard customer, colleague, and client experiences while supporting the successful rollout of our new workflow management system – NICE. In particular you will help to build and mature the data analytics side of this new system. Benefits 33 days including Bank Holidays. Eligibility … with timely and relevant insights. Deliver competitive advantage by identifying market opportunities and risks. Enhance customer experience through personalised journey improvements. Support colleague utilisation, performance management, and engagement through workforce insights. Take full accountability for results, departmental plans, and resource management. Guide resolution of complex issues with cross

implementation of analytical solutions while ensuring data integrity, accessibility, and visualisation standards. This role requires both a sharp analytical mindset and strong collaboration and management skills, as youll collaborate with cross-functional teams to identify business opportunities, track performance, and optimise outcomes. With a finger on the pulse … emerging technologies and data trends, youll help shape our data-driven culture and elevate how we understand our customers, prospects, operations, marketing performance and growth. In this role your key responsibilities will include but not be limited to: Develop and execute a comprehensive data analytics strategy aligned with business

Fixed-Term ContractSalary : £55,000 Role Purpose The Systems & CAFM Development Manager is responsible for leading the strategic development, optimisation and day-to-day performance of the organisation’s Computer-Aided Facilities Management (CAFM) systems and associated digital platforms. The postholder will ensure systems are reliable, user-focused … integrated with wider business tools, and capable of supporting effective operational planning, statutory compliance, performance reporting and service delivery.This role combines technical systems expertise with strong stakeholder engagement, project management and data governance. The postholder will champion digital innovation within the Facilities/Estates function and drive continuous

coaching and motivation within the team. To be successful in the role you will be a great team leader, able to influence and drive performance in yourself and others, working in a high-pressure environment to tight deadlines and able to meet business objectives. What you'll do Acting … positive team spirit. Provide a high level of operational consultancy within the peer group, to internal clients and direct reports, if applicable. Line-management responsibility for the staff within his/her area of responsibility A regular on-site presence is required to ensure regular personal contact with employees

across Infrastructure & Hardware & Telecoms Ability to work multi-functionally and engage senior colleagues Strong negotiation skills and commercial savviness Knowledge of supplier relationships and performance management as well as category planning experience Candidates will ideally show evidence of the above in their CV in order to be considered.

frameworks across various enabling functions. You'll collaborate closely with both strategy and finance leadership teams, ensuring effective long-term planning and robust financial performance management. Your Responsibilities: Strategy Enablement: Support the deployment of a Finance Strategy Enablement Framework, driving benefits and value tracking approaches to ensure understanding … Portfolio Reporting & Insight: Develop and maintain insightful portfolio reporting and data analysis packs to inform decision-making across leadership forums. Financial Partnership: Manage financial performance, ensuring robust processes for actuals, forecasts, cross-charges, and GL oversight. Continuous Improvement: Identify and implement process enhancements to drive efficiency, transparency, and stronger

issues, including hygiene and damage concerns. Lead operational functions, making strong decisions to deliver efficient service. Motivate and develop team members through coaching and performance management. Monitor and manage KPI targets to ensure cost-effective and service-focused operations. Experience Operating warehouse equipment such as pallet trucks and forklifts. … Familiarity with warehouse systems and ability to quickly learn new tools. Knowledge of safe systems of work and health & safety procedures. Experience in meeting performance targets independently. Conducting disciplinaries and managing absence reporting. Background in quality and resource management. Skills Strong communication-clear, confident, and tactful at all levels.