76 to 82 of 82 Customer Experience Jobs in Edinburgh

and innovative professional to lead their Technical Delivery team. The ideal candidate will have a proven history of leading cross-functional teams, building strong customer relationships, and delivering top-tier digital solutions. This role requires a visionary leader passionate about driving innovation, optimizing delivery practices, and empowering teams to … achieve excellence. You will play a key role in enhancing customer experiences, strengthening internal capabilities, and contributing to our client's growth. About the Role As the Head of Technical Delivery, you will lead the strategy, delivery, and development of technical solutions, primarily involving Microsoft D365, SharePoint, Azure, and … This role demands strategic leadership, technical expertise, and hands-on project execution to drive digital transformation for our client's customers. Essential Skills and Experience 10+ years in a senior technical role, preferably within IT consultancy or service-oriented business. Extensive experience with Microsoft Dynamics 365 CE. Proven More ❯

business opportunities while nurturing long-term client relationships. Act as a trusted advisor, understanding client challenges and recommending tailored solutions. Collaborate with pre-sales, customer success, and technical teams to deliver seamless customer experiences. Stay up to date with EdTech trends, regulatory changes, and funding frameworks (e.g., DfE … in account management or solution sales within the EdTech or SaaS sector . A strong understanding of the UK education landscape and procurement cycles. Experience managing complex accounts, ideally in multi-site or public sector environments. Knowledge of cloud-based education platforms and compute/infrastructure-as-a-service … offerings. Excellent communication, negotiation, and stakeholder management skills. A proactive, consultative, and target-driven approach. Desirable: Experience working with MIS platforms, learning technologies, or infrastructure solutions (e.g., virtual desktops, data platforms). Familiarity with frameworks such as G-Cloud, CPC, or other education procurement bodies. Previous involvement in compute More ❯

Salesforce Architect looking for an exciting opportunity to make a real impact? I'm working with a leading housing association with over 90 years experience who are looking for a Salesforce Technical Architect to work on cutting-edge projects that leverage Salesforce to enhance customer experiences and streamline … to ensure seamless integration and functionality. Provide technical leadership and guidance to junior team members. Continuously improve and optimize applications and systems. Qualifications: Proven experience as a Technical Architect. Strong knowledge of various technology platforms and their capabilities. Excellent problem-solving skills and ability to work in a team. More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth … integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA … adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing escalations. Improving support processes using ITIL best practices. Freshdesk and More ❯

Sales Executive to drive new business across the UK, Netherlands, and Germany. You will lead front-line sales activities and grow the SAP Cloud customer base, working closely with clients and SAP to deliver cutting-edge ERP and cloud solutions. Key Responsibilities 🔸 Develop and implement strategic sales plans for … solution sales 🔸 Engage with new and existing clients to understand business needs and deliver tailored solution demos 🔸 Present SAP S/4HANA, SuccessFactors, BTP, CX and other SAP Cloud solutions in a compelling, client-specific manner 🔸 Work closely with SAP stakeholders to align product strategy and updates with customer … success in IT/software sales , preferably with SAP Cloud products ✅ Deep understanding of SAP Cloud offerings including S/4HANA, SuccessFactors, BTP, and CX ✅ Excellent communicator, capable of articulating complex technology solutions to all audiences ✅ Strong negotiation and closing skills with a consistent record of exceeding targets ✅ Proficient in More ❯

Your role As an Architect in our UK team, you contribute to the success of the company by delivering station designs with the best customer experience. You will integrate our modular Fastned stations and shops into high-traffic locations: from the initial sketch and site feasibility to obtaining planning … necessary, and other key criteria. Find creative ways to overcome challenges on a site with your design, so we can deliver the best possible customer experience. Create full architectural drawing packages required for planning applications. When necessary, produce technical drawing packages for tender and construction. Collaborate and coordinate with … afraid to make mistakes, and you are always keen to keep on learning. Additionally, you tick the following boxes: You bring 5 years of experience as an Architect. You are able to work both independently as well as collaboratively in a multi-disciplinary team; able to prioritise and manage More ❯