AI Client Support Engineer
- Location
- Greater London, England, United Kingdom
agentic workflow failures, and integration-layer failures Create, prioritize, track, and update issues and feature requests in Microsoft Azure DevOps and Jira Reproduce and document edge cases Escalate issues to engineering with reproduction steps and supporting artefacts, including logs, HAR files, and API traces Provide structured production feedback … based products Understanding of retrieval-augmented generation, prompt behaviour, and agentic workflows Understanding of professional and financial services workflows Familiarity with dealmaking and relationship management, document and content management, risk and compliance, or conflicts and walls processes is an advantage Comfortable working with browser developer tools, network ...