1 to 25 of 36 Freshdesk Jobs in England

Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities. What We’re Looking For More ❯

Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge with colleagues to enhance team capabilities. What We’re Looking For More ❯

attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary of £25,000 - £30,000 , depending on experience. Monday to Friday More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

communication Print server/printer expertise, including Universal Print Proficient in Windows 11 and Server 2012+ User identity/access: Microsoft Entra ID, Azure AD, MFA Familiar with ITSM (Freshdesk, Zendesk) and automation tools Networking: TCP/IP, DNS, DHCP, VPN Certifications: ITIL Foundation, CompTIA A+ Experience with CIS or Cyber Essentials Plus frameworks Package: Circa £40,000 Bonus Excellent More ❯

and multitask effectively. A strong work ethic for your tasks and helping others in the team where necessary. Desirable (Not Essential): Experience with Active Directory and ticketing systems (e.g., Freshdesk, Jira). Technical certifications (e.g., CompTIA A+, Microsoft Fundamentals). Familiarity with networking, VPN, Static IP set up and management What We Offer: Competitive salary based on experience Opportunities for More ❯

A problem-solving mindset paired with strong attention to detail. Strong organisational skills to juggle priorities in a fast-paced environment. Proficiency with Microsoft 365 and ticketing systems like Freshdesk or Zendesk. Familiarity with applicant tracking systems, HR platforms, or Power BI is a bonus, but not required. Why Choose Reach ATS? Join a team thats all about collaboration, innovation More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative Approach: Valued for new ideas More ❯

and loom videos. Respond to support tickets, emails, and phone queries. More complex issues will be escalated to senior staff as needed. Provide support both colleagues and customers via Freshdesk ticketing system, email communication and phone support. Install, upgrade and configure a range of software including antivirus, Microsoft Office 365 and client specific tools. Set up and configure devices on More ❯

Science teams as required.•Conduct site and user onboarding activities including account management.•Provide helpdesk support for clinical study and/or technical issues using the internal ticketing system (Freshdesk) to monitor study progress and ensure key performance metrics are met. Communications•Develop positive and constructive professional relationships with client and study project lead•Prepare for, lead, and capture output More ❯

communication and interpersonal skills Flexible approach to work Desirable skills (a plus, but not required): Basic understanding of HTML and JavaScript Familiarity with ticketing systems such as Jira and Freshdesk Software testing More ❯

knowledge and experience of ITIL Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags and a basic understanding of More ❯

eager to learn and adapt as tools evolve. Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation. Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms. Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption. Analyze and debug logs using GCP, Grafana, and other More ❯

to help staff and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure … to schools and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent More ❯

direct supervision. - Understanding of data and reports - Must have own transport - car/DVLC essential - Competent with Microsoft office including Outlook, PowerPoint, Word, Excel - Experience working with SAP and Freshdesk beneficial Salary dependent on experience. Working week is Monday to Friday 8.00 to 17.00 and a car/DVLC is essential for the role. If you have some of the More ❯

least 2 years’ experience managing Microsoft 365 tools and cloud-based business applications Strong working knowledge of SharePoint (site creation and administration essential) Familiarity with support desk tools (e.g. Freshdesk or similar) and business communication tools A proactive, solutions-focused mindset with excellent stakeholder and user support skills Experience creating simple training content and helping end users confidently adopt systems More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

Welcome to The Despatch Company! If you’ve ever tracked a parcel from your latest online shopping spree, chances are, we’ve been part of that journey. We’re a fast-growing SaaS company powering the post-purchase experience for More ❯

investigations, and disciplinary actions. Provide expert coaching and guidance to managers on ER best practices and employment law compliance. Handle and track cases efficiently through a ticketing system (e.g., Freshdesk or similar). Ensure strict compliance with local labour laws, particularly across the UK, Germany, France, and the UAE. Lead and contribute to initiatives aimed at fostering a positive and … proven experience as an Employee Relations Consultant or Manager, with a strong focus on the EMEA region. Confidence in independently managing a diverse caseload of ER issues. Proficiency with Freshdesk or a similar HR ticketing system. Comprehensive knowledge and awareness of local labour laws and legal compliance across EMEA, with specific experience in the UK, Germany, France, and the UAE More ❯

investigations, and disciplinary actions. Provide expert coaching and guidance to managers on ER best practices and employment law compliance. Handle and track cases efficiently through a ticketing system (e.g., Freshdesk or similar). Ensure strict compliance with local labour laws, particularly across the UK, Germany, France, and the UAE. Lead and contribute to initiatives aimed at fostering a positive and … proven experience as an Employee Relations Consultant or Manager, with a strong focus on the EMEA region. Confidence in independently managing a diverse caseload of ER issues. Proficiency with Freshdesk or a similar HR ticketing system. Comprehensive knowledge and awareness of local labour laws and legal compliance across EMEA, with specific experience in the UK, Germany, France, and the UAE More ❯

with BI Analysts to update reports and improve data processes Monitor data accuracy and integrity, and perform regular housekeeping Support larger SAP related projects and manage support tickets via Freshdesk Help document BI processes and load/monitor data in SAP B1 Training Data Technician Level 3 Apprenticership Standard The training will take place online via the PETA website Every More ❯