26 to 37 of 37 Freshdesk Jobs in England

investigations, and disciplinary actions. Provide expert coaching and guidance to managers on ER best practices and employment law compliance. Handle and track cases efficiently through a ticketing system (e.g., Freshdesk or similar). Ensure strict compliance with local labour laws, particularly across the UK, Germany, France, and the UAE. Lead and contribute to initiatives aimed at fostering a positive and … proven experience as an Employee Relations Consultant or Manager, with a strong focus on the EMEA region. Confidence in independently managing a diverse caseload of ER issues. Proficiency with Freshdesk or a similar HR ticketing system. Comprehensive knowledge and awareness of local labour laws and legal compliance across EMEA, with specific experience in the UK, Germany, France, and the UAE More ❯

with BI Analysts to update reports and improve data processes Monitor data accuracy and integrity, and perform regular housekeeping Support larger SAP related projects and manage support tickets via Freshdesk Help document BI processes and load/monitor data in SAP B1 Training Data Technician Level 3 Apprenticership Standard The training will take place online via the PETA website Every More ❯

a positive role model and mentor for junior engineers. Technical Support: Provide customer support in line with warranty and maintenance contracts. Log and manage all support cases using the FreshDesk system. Perform fault analysis, resolution, and liaise with software development where required. Manage customer expectations sensitively in technical and occasionally political environments. Sales Support: Provide technical input for bids and More ❯

eager to learn and adapt as tools evolve Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption Analyze and debug logs using GCP, Grafana, and other More ❯

Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes More ❯

with in-office collaboration required. The nice to haves: Experience working within the Background Screening, HR, HR Tech, or recruitment services sector. Familiar with customer service platforms such as Freshdesk, HubSpot, or Zendesk. Wed also love you to: Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together More ❯

protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance More ❯

Key Responsibilities: Manage ER-related cases including performance issues, grievances, investigations, and disciplinary actions.Coach and guide managers on ER best practices and case management.Handle cases through a ticketing system (Freshdesk) and monitor key trends.Collaborate with legal counsel to ensure processes are compliant with local labour laws.Keep current with employment laws, especially in the UK, Germany, France, and the UAE.Lead initiatives … re Looking For: Extensive experience in ER, ideally as a specialist or generalist where ER is a core focus.Confident managing ER cases independently, using sound judgement and initiative.Knowledge of Freshdesk or similar ticketing systems.Strong legal compliance awareness and experience working in global organisations.Preferred experience in tech or telecoms and familiarity with Workday ATS. Randstad Business Support acts as an employment More ❯

SFTP-based data exchange. Familiarity with project delivery methodologies and cross-functional collaboration in global environments. Experience in the hospitality industry or multi-entity environments. Familiarity with SAP Concur, Freshdesk, Blackline, or similar tools. Knowledge of PA-B4B/MTD systems. Basic scripting or programming skills (e.g., SQL, C#). Hands-on experience with Adaco, Birchstreet, Opera Cloud, and Micros. More ❯