To act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. To … provide proactive first line IT Support to all customers. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and … continually improved. To undertake and assist with any other roles to ensure the smooth running of the business. Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
Education Support Professionals Ltd
IT FIELD Engineer - Gloucester - up to £32K (Education Sector) We are looking for IT Professionals ready to make the changes needed within schools. You’ll be based at home with a mix of field-based work at the client’s schools (in your area) and remote helpdesk work outside of the times you are on site. Do … you welcome solving problems, enjoy working with people, and have an excellent knowledge of Cloud technology? Whether you’ve previously supported schools or come from a client-facing IT support background, we’d like to hear from you Our client is focussed on providing effective tech solutions specifically for the education sector, helping schools leverage technology to their full … potential. Our client , a successful organisation that is expanding the team looking for an ICT Support Engineer/ICT Technician to join them Your role will be crucial in ensuring their technology infrastructure is reliable, secure, and supports their educational goals. We are looking for someone with an excellent knowledge of Windows operating systems and Mac OS/iOS More ❯
Job Title: ITEngineer - Laptop Deployment MUST HAVE a valid NPPV clearance or previously been NPPV cleared Location: Portsmouth (Onsite - 5 days per week) or Basingstoke Rate: £180 per day (Inside IR35) Duration: Contract 2- 3mth Overview: We are looking for 2 IT Engineers to support a high-volume laptop Windows 11 deployment. This is an exciting … opportunity to contribute to a fast-paced rollout initiative as part of a collaborative and supportive IT team. Key Responsibilities: Deployment of laptops to end users, including configuration and setup. Providing support to resolve basic IT issues during deployment. Troubleshooting hardware and software issues. Escalating complex issues to 2nd line support where necessary. Essential Skills & Experience: Previous experience … in 1st line IT support or device deployment Good working knowledge of Windows 10/11 build issues ,Windows OS, Windows 10/11, Account problems, MDM & InTune enrolments, Application Installs and VPN Connectivity, etc. Strong customer service and communication skills Ability to support users with varying levels of technical understanding More ❯
Bristow Holland is delighted to be working with a well-established and growing business in Ipswich that is looking to add an experienced Senior IT Support Engineer to its team. This is an excellent opportunity for someone who is passionate about IT and enjoys solving technical issues in a fast-paced, collaborative environment. The successful candidate will … Active Directory, including user accounts, group policies, and access permissions. Diagnose and resolve problems with Windows operating systems and core business applications. Log and manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers or third-line support as required. Deliver excellent customer service and communicate technical issues … clearly to non-technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong working knowledge of Office 365, Active Directory, and Windows OS (Windows 10/11). Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems and managing More ❯
in-class hardware, software, and technical support services. Contact us directly if you have any questions about this open job position. Very strong technical skills in all aspects of IT support. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM). An exceptional level of customer service and confidentiality. Due to the varied … nature of the role, it may be subject to enhanced referencing or vetting. Ever dreamt of working within a multinational media & entertainment corporation? A world-famous brand we all know & love? Based near Hammersmith, London, you will be part of a team providing world-class IT support for a wide variety of users-from simple password resets to … sense of customer service-leaving each ticket not only resolved but with a smile on the user's face-a job well done! Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile-we not only More ❯
Stratford-upon-Avon, Warwickshire, England, United Kingdom
Oscar Technology
2nd Line Support Engineer | Stratford-Upon-Avon | £30,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service … desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine … maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and More ❯
We are recruiting for a IT Build Engineer for a leading IT service provider based in Reigate. The role: Building machines in the office - Testing the upgrade and deployment procedures - Testing application packages and the user experience - Writing both technical and end-user KBs - Feeding back into the team on the experience so policies/packages can More ❯
GROSVENOR HOUSE, 2 GROSVENOR SQUARE, SOUTHAMPTON, England
ZAPPIE COMMUNICATIONS LTD
Zappie Communications are looking for a motivated and curious individual to join the team as a Telecoms Engineer Apprentice. This is an exciting opportunity to kick-start your career in a fast-paced, ever-evolving industry. You’ll work alongside experienced engineers to learn how to install, maintain, and repair telecoms systems. Role The Field Engineer will be … accurate records and reports of completed work Supporting senior engineers and learning from their expertise Attending off-the-job training sessions with our apprenticeship training provider Training Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every … your PETA Learning & Development Coach After the successful completion of the apprenticeship, there will be an opportunity for the apprentice to stay in a permanent position as a field engineer Apprenticeship Standard Information communications technician (level 3) Training Provider PETA LIMITED Working Week Monday - Friday, 08:00 - 17:00 (45 mins paid lunch break). Expected Duration 1 Year More ❯
Contract Length: 2 months Location: Farnborough Active SC Clearance Required We are seeking an IT Laptop Deployment Engineer to assist with a large-scale device rollout in a Tech Bar-style environment. The ideal candidate will have experience supporting end users, familiarity with Microsoft Intune , and a solid understanding of modern device deployment processes. In this role, the … engineer will be responsible for deploying pre-configured Windows laptops to users, managing device assignments in Intune, and ensuring successful user enrollment and setup. This is a hands-on, user-facing role , ideal for someone comfortable with both technical tasks and direct user interaction. Key Responsibilities: Support the deployment of pre-built Windows laptops using Microsoft Intune. Assign devices … escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager . Familiarity with Windows 10/11, Azure AD join, and user profile configuration. Ability More ❯
Contract Length: 2 months Active SC Clearance Required Location: Salisbury, Wiltshire We are seeking an IT Laptop Deployment Engineer to assist with a large-scale device rollout in a Tech Bar-style environment. The ideal candidate will have experience supporting end users, familiarity with Microsoft Intune , and a solid understanding of modern device deployment processes. In this role … the engineer will be responsible for deploying pre-configured Windows laptops to users, managing device assignments in Intune, and ensuring successful user enrollment and setup. This is a hands-on, user-facing role , ideal for someone comfortable with both technical tasks and direct user interaction. Key Responsibilities: Support the deployment of pre-built Windows laptops using Microsoft Intune. Assign … escalate complex issues where necessary. Maintain deployment logs and report on completed handovers. Provide excellent customer service to users during setup. Skills & Experience Required: Prior experience in a similar IT support or device deployment role. Strong working knowledge of Microsoft Intune/Endpoint Manager . Familiarity with Windows 10/11, Azure AD join, and user profile configuration. Ability More ❯
We are looking for someone with technical 3rd Line IT support experience to join our team in an exciting new role within the Opus 2 IT team. We offer excellent opportunities to develop and train, outstanding benefits, and a friendly and inviting environment to work in with a newly renovated, state of the art office in Central London. … Duties and Responsibilities Working with Level 1 and 2 IT support teams globally to provide top class support to end users. Assisting in the designing, monitoring, troubleshooting, and supporting of our IT environment(s). Being the point of escalation for user support requests delivered via our service desk ticketing system. Participating in the planning and execution of … IT projects as a key team member. Documenting processes and procedures, and reviewing and updating existing documentation. Deploying patches on hardware, software, networks, and environments, and supporting the architecture and integration of technical solutions. Maintaining high standards in ISO 27001 and Cyber Essentials Plus accreditation. Researching and documenting major incidents and problems, including impact assessments and root cause analyses More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Limited
Enterprise Applications Engineer, Legal IT, Law Firm, Manchester, Part-Remote Enterprise Applications Engineer required to work for a fast-growing and exciting law firm based in Manchester. However, this is a hybrid role that will require half of your time in the Manchester office (likely to be 3 days in, 2 days at home and vice versa … the following week). The Enterprise Applications Engineer will be required for researching, developing, implementing, and maintaining integrated software solutions that allow attorneys and staff to access firm resources from the office and remote locations, while leading project teams to research, evaluate, design, implement, and support complex enterprise applications, both on-premises and in the cloud. Ideally we want … someone for a Law Firm with Legal IT experience. Read on for more details Experience Required: Knowledge and proficiency in a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and Microsoft Office (Word, PowerPoint, Excel, and Outlook) Experience with Microsoft SQL, PowerShell, Microsoft Dynamics, Lexis Nexis Interaction, Litera Foundation, and other third-party applications utilised More ❯
ICT Systems Engineer - Corsham (SN13, onsite working) Salary £35,000 - £45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share … Continuous Professional development support Annual Wellness Allowance We're a technical consultancy, partnering with UK government on mission-critical projects, and we're looking for an exceptional ICT Systems Engineer ready to make a difference. You'll enjoy working with a diverse team on a project like no other - continually refining your IT engineering skills in a dynamic … and complex environment. We looking fora technically capable ICT Systems Engineer that enjoys the challenge of supporting and maintaining, a mainly Windows and VMWare server environment in a highly secure setting.We require an engineer to wear many 'hats' in ensuring a fully functional infrastructure, and can be relied upon to resolve issues quickly and effectively. We are looking More ❯
such as M365, Win11, A.D, and SCCM). Experience in OS, Apps, and Hardware installation and troubleshooting depending on project products. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. As part of a broader yet highly committed support team, you will work directly onsite to provide dedicated support services for … addition to a broad and varied day, there is an optional opportunity to participate in an on-call rota, with additional overtime and standby pay. Join Us Hemmersbach provides IT infrastructure services in over 190 countries with 50 subsidiaries. We serve leading companies in the IT industry. We go the extra mile-enthusing our customers and making the … world a better place: 20% of our profits support our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. Buddy program Company events Internal career development International job opportunities Medical cash plan Onboarding program Job ID: 17824 IT Support Engineer (Piccadilly Circus) UK - Piccadilly Circus Drag and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Carrington Recruitment Solutions Ltd
Enterprise Applications Engineer, Legal IT, Law Firm, Manchester, Part-Remote Enterprise Applications Engineer required to work for a fast-growing and exciting law firm based in Manchester. However, this is a hybrid role that will require half of your time in the Manchester office (likely to be 3 days in, 2 days at home and vice versa … the following week). The Enterprise Applications Engineer will be required for researching, developing, implementing, and maintaining integrated software solutions that allow attorneys and staff to access firm resources from the office and remote locations, while leading project teams to research, evaluate, design, implement, and support complex enterprise applications, both on-premises and in the cloud. Ideally we want … someone for a Law Firm with Legal IT experience. Read on for more details... Experience Required: Knowledge and proficiency in a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server, and Microsoft Office (Word, PowerPoint, Excel, and Outlook) Experience with Microsoft SQL, PowerShell, Microsoft Dynamics, Lexis Nexis Interaction, Litera Foundation, and other third-party applications utilised More ❯
develops the innovations in biotechnology, data and information technology that drive our businesses. Your role In this role you will be working closely with the rest of the entire IT teams including Development and BI. You will be responsible for maintaining existing systems and implementing new systems to fit business requirements. You will be ensuring the reliability, security, and … servers, and storage systems. Your role extends to troubleshooting complex issues, optimising performance, and enforcing best practices to enhance scalability and resilience, thereby underpinning the smooth functioning of our IT environment. In this role, you'll engage with various stakeholders, from departmental heads to end-users, to understand their needs and translate them into actionable technical solutions. Your overarching … goals encompass the seamless operation of systems, minimisation of downtime, and maximisation of IT infrastructure performance. The solutions you will create will be replicable and manageable by other IT teams. Through proactive monitoring, identification of potential bottlenecks, and implementation of preventative measures, you'll contribute to the overall efficiency and adaptability of the organisation. Ultimately, your role as More ❯
The Role IT Infrastructure Engineer up to £36,000 per annum, plus car allowance Uxbridge as Head office, travel to other UK sites required. Do you come from an Infrastructure background with strengths in networking, firewalls, routers, servers, and problem solving? Are you passionate about improving systems and processes with experience in working with Servers, Storage & networks? If … is suitable for a highly energetic, technically minded individual. The right candidate will apply high levels of attention to detail and want to further develop existing strong skills in IT infrastructure. Responsibilities include: Supporting all production platforms to ensure availability, integrity, and confidentiality of core infrastructure elements such as servers, storage, communications, and recovery management. Managing secure and highly … troubleshooting advanced network issues. Handling new site installations, upgrades, and remote site infrastructure maintenance. Providing high-level 3rd Line Infrastructure support, proactively planning upgrades and system maintenance within the IT roadmap. Owning user problems and following up on their resolution, including communicating progress timely. How do you know if you're right? If you have a methodical approach to More ❯
Job Title: IT Field Engineer Location: Field-based, covering Hull and surrounding areas Salary: £28,000 to £32,000 (depending on experience) + car allowance + benefits Like variety, ownership, and being the one people count on to keep things running? This hands-on role offers real visibility and purpose click apply for full job details More ❯
Our client is a highly successful, international Bank based in central London. They are looking to expand their cyber security capacity by appointing a Senior IT Security Engineer within the wider IT Team as the first line of defence for the function. This position will be broad in scope, encompassing firewalls, application security, operating system security, data More ❯
Our client is a highly successful, international Bank based in central London. They are looking to expand their cyber security capacity by appointing a Senior IT Security Engineer within the wider IT Team as the first line of defence for the function.This position will be broad in scope, encompassing firewalls, application security, operating system security, data centre More ❯
Carterton, Oxfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel installation, configuration, administration, and break-fix solutions. In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop … and Windows operating systems, this could be the perfect opportunity for you! Location: Oxford & Surrounding area Hours: 37.5 (plus on-call) Role Type: Permanent What youll do As an IT Field Engineer, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: Queue More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Purple Computing Ltd
ONLY APPLY IF YOU RESIDE IN OR UNDER AN HOUR OF TRAVEL TIME TO ONE OF THE FOLLOWING AREAS: Bristol, Bath or Exeter We are hiring for an L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more. Your friendly demeanour, commitment to customer … undefined issues. Drive knowledge transfercreate KB (HTL) articles and update triage and escalation procedures. Mentor L1 colleagues in troubleshooting and escalation best practices. Completing tasks towards delivering our clients IT projects. Customer, supplier and third-party liaison throughout projects. Provide concise documentation of the systems and processes that you have implemented. Opportunities for Hybrid remote and onsite project delivery More ❯
possibility of extension with 5 days a week shifts) Location - Bredbury Park Way, Bredbury, Stockport SK6 2SN Working with service desk on support tickets. We are looking for a IT support engineer who can handle incoming incidents and service requests via our internal ticket system raised through various channels, including proactive monitoring, customer emails or over the phone. … supporting enterprise network solutions, working alongside vendors and partners to deliver resolution within SLA. Knowledge and understanding of best practice framework(such as ITIL &ISO) for the delivery of IT services If this is something that interests you and posses skills required, please do apply. Thanks No Resumes Found Upload a new resume Job Overview Location: Bredbury Stockport SK … SN, United Kingdom Flying Colours Consultancy - IT Consulting Company More ❯
Winnersh, Wokingham, Berkshire, England, United Kingdom
Freightserve
Freightserve recruitment are looking for a IT Service Desk Engineer for a well-established IT Company. The role is based in the Winnersh area. Service Desk Engineer Role The company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and … Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. We aim to get it right first time, to meet the expectations of our clients, whilst meeting SLA’s. Responsibilities: The Engineer role encompasses elements of 1st and 2nd line support within their … Winnersh office. You will need to be a seasoned and reliable professional with exceptional support skills to independently support customers. Primary Role Responsibilities: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to the company. Lead/role model -set a positive example in More ❯