Alexander Mann Solutions - Public Sector Resourcing
in the future. The ideal candidate will have prior experience in 'Changing and Improving' a service and in 'Managing a Quality Service'. Have certification to a Service Management Framework qualification (above ITIL Foundation) and experience in how to implement the framework into numerous environments. At this level … commitment and engagement. representing the IT service management function and act as an escalation point for business stakeholders. Essential to have some form of ITIL v4 certification, preferably including either - ITIL v4 - Create, Deliver & Support and/or ITIL v4 - Direct, Plan & Improve. It is desirable … to hold a higher ITILcertification level of either 'Practice Manager' or 'Managing Professional'. more »
new skills in a fast-paced environment Comfortable working within a team or on own initiative Full UK driving licence Desirable Certifications/Qualifications ITILcertificationCertification and/or excellent working knowledge of windows server 2003/2008/2012/2016 Certification and/ more »
Slough, Richings Park, Buckinghamshire, United Kingdom Hybrid / WFH Options
Morson Talent
contract. My client, a leading supplier to the Nuclear energy industry, is seeking a highly skilled Senior Service Designer with a strong background in ITIL service management to join their Digital Workplace Programme. The successful candidate will play a key role in designing and developing service management processes that … align with the ITIL framework, ensuring their IT services meet business needs in a cost-effective, resilient, and reliable manner. Responsibilities and Duties: Design IT services in accordance with ITIL guidelines for the Digital Workplace Programme. Collaborate with IT architects, project managers, and other stakeholders to ensure a … accessible and inclusive, adhering to best practices and regulatory standards. Conduct evaluations of service designs and recommend improvements. Facilitate workshops and training sessions on ITIL service design practices. Maintain up-to-date documentation of service design processes. Qualifications: Proven experience in IT service design with a strong understanding of more »
qualifications Bachelor’s degree in a related field (e.g. Computer Sciences, Computer Engineering, Information Technology and Security) or equivalent work experience Significant experience in ITIL based Incident management activities • ITILcertification or equivalent experience GCIH certification or equivalent certification or experience Strong communication, reporting and more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
practices. At a technical level, an awareness of the following would be beneficial: - Active Directory user administration - Google Gsuite experience, OSX skills, Android, ChromeOS ITILcertification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM … platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to learn and grow. DFS Benefits Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount more »
brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery … role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality … Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services more »
Required skills: Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. - ITILCertification and ITIL Service Transition-certified (Nice to Have). - Experience in Service Management concepts and ability to apply these in a more »
delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Essential skills: ** Must be a UK National … years residency ** Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITILCertification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts and ability to apply these in a more »
delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and/or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment. Experience working as a Service Transition Manager … and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support. ITILCertification and ITIL Service Transition-certified (Nice to Have). Experience in Service Management concepts and ability to apply these in a Service Transition context. Experience of Service Acceptance Criteria. Structured more »
Letchworth Garden City, Hertfordshire, United Kingdom
Willmott Dixon Group
to research and remain up to date on developments in project management methodologies and technologies. Essential Team leader (or similar) management experience Prince 2 certification Experience in managing projects/programmes, within a relevant fast paced and challenging environment. Experience in assisting project managers and the IT Team in … the energy and vision to drive the PMO team. Experience of facilitating team capacity through robust resource planning and scheduling Strong reporting skills Desirable ITILcertification MSP certification Experience in running a corporate/IT PMO function. Understanding of portfolio management Budget management Personal Qualities Personal effectiveness more »
Experience working as a Service Transition Manager ITILCertification and ITIL Service Transition-certified (Nice to Have) Experience in Service Management concepts and ability to apply these in a Service Transition context more »
support patient care will be essential as will experience of working in a system management role. You will have a full understanding of the ITIL Lifecycle - and how EPR systems support fits within that, ensuring that robust change management processes and policies are in place to manage all changes … of the provision of health services Significant understanding of clinical workflows relevant to EPR in NHS setting Evidence of continuous personal and professional development ITILCertification or relevant experience or working in an ITIL environment Desirable Project Management qualification, such as PRINCE II or experience of using more »
starter attitude with capability of prioritising workload within an assigned schedule. Work experience on various ticketing tools like Jira, SNOW, HP. Understanding of the ITIL Framework and related IT Governance. Operating Systems knowledge: Microsoft Windows (7, 10) Good to have: In House ITILCertification A Yellow belt … Certification No Shift Constraints Experience in Application support. Experience in Technical or Semi Technical voice process. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and more »
LAN & WLAN, Security devices, SASE. Bachelor's degree Computer Science/Engineering/Technology or equivalent experience is required CCIE/CCNP/CCDP certification, or equivalent, preferred. ITILcertification advantageous Highly collaborative along with independent critical thinking and creative problem-solving skills Highly organised and detail more »
Basingstoke, Wooton Saint Lawrence, Hampshire, United Kingdom Hybrid / WFH Options
Elysian IT
communication skills and the ability to work in a team Excellent problem solving and analytical skills Desirable: Previous experience with a Managed Service Provider ITILCertification or Experience Microsoft MCP or equivalent What will your role look like? Your role will be key to delivering effective 1st and more »
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/2nd service … desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITILcertification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential part of this more »
London, England, United Kingdom Hybrid / WFH Options
iO Associates - UK/EU
provide support to all levels of the business as well as carry out larger projects. 3rd/4th line IT support Working within the ITIL framework Project work On-boarding devices and employees Training & Mentoring Juniors Providing 5-star customer service The person: Senior IT support engineer experience Indepth … Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD Networking & server management BAU support and being the point of escalation Worked in ITIL frameworks Project management or migration experience Desirable (but not required): Worked within an MSP or IT consultancy Worked in the Financial sector ITILcertificationmore »
management role is crucial - this includes all elements of managing and motivating technical teams. Significant experience of project management in a technical management role. ITIL (Information Technology Infrastructure Library) certification. Experience with vendor negotiations and stakeholder communication is essential. Must have a solid understanding of the IT technologies in more »
management role is crucial - this includes all elements of managing and motivating technical teams. Significant experience of project management in a technical management role. ITIL (Information Technology Infrastructure Library) certification. Experience with vendor negotiations and stakeholder communication is essential. Must have a solid understanding of the IT technologies in more »
Operational knowledge of AWS e.g. VPC, Direct Connect, EC2, RDS, Lambda S3 etc. Knowledge of DevOps tools like Terraform, Ansible, InSpec, Chef, Cloudformation etc ITILcertification or other recognised IT Service Management certification Please call or send your cv for more information and full Job spec. more »
Influence and instil confidence at a senior level through exercised ownership of programmes and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences … Service Now. Ownership of identifying operational Risks and ensuring full mitigation is in place. Participate and lead in lessons learned activities post programme release. ITILcertification What To Do Now Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. more »
Norfolk, England, United Kingdom Hybrid / WFH Options
Revoco
Anti virus, Server management, DR planning and execution, file serve management, patching, hardware management, database ops, network design, MS 365 and more. Familiar or ITIL Certified. Excellent communication skills and stakeholder/3rd party management. They are looking for passionate, can-do, positive people, that love working with technology more »
West Yorkshire, England, United Kingdom Hybrid / WFH Options
Revoco
Anti virus, Server management, DR planning and execution, file serve management, patching, hardware management, database ops, network design, MS 365 and more. Familiar or ITIL Certified. Excellent communication skills and stakeholder/3rd party management. They are looking for passionate, can-do, positive people, that love working with technology more »
in other industries. - Able to demonstrate an ability to meet challenges head on and adapt. - Experience of writing and implementing policies and procedures. - Relevant ITIL qualifications - Ability to identify and progress improvement opportunities. - Excellent analytical skills - Ability to learn new bespoke systems and applications not worked with in previous more »
in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL qualifications Ability to identify and progress improvement opportunities. Excellent analytical skills Ability to learn new bespoke systems and applications not worked with in previous more »