51 to 54 of 54 ITIL Certification Jobs in England

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology … scale. The Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations ...

Doing The role will be responsible for the effective delivery of IT Software and Hardware Asset and License Management across IT, using an ITIL framework. You will be a senior lead in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) services, ensuring efficient creation, maintenance and management … CMDB. Management and enhancement of toolsets for Software and Hardware. Development and production of regular reporting. Professional qualifications or essential experience required: Ideally ITIL foundation plus other relevant ITIL intermediate level qualifications. Extensive knowledge of IT Software and Hardware Asset Management and Contract and License management principles, processes ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams - eg Problem, Change ...

business process mapping, workflow automation and data modelling * Familiarity with enterprise integrations and APIs * Strong understanding of IT governance, compliance and security principles * Ideally ITIL certified with experience in ITIL change management * Experience in user enablement, training and digital adoption ...