101 to 125 of 128 Journey Map Jobs in England

/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with … story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … frontier of our AI proposition - you will be innovating and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … frontier of our AI proposition - you will be innovating and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make More ❯

. This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities: Design end-to-end services across multiple channels. Map and improve user journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements … Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. journey maps, blueprints). Excellent communication and stakeholder engagement. Active DV Clearance is essential. Experience with Palantir is a plus. This is a great opportunity to support mission-critical work in a delivery-focused Defence environment. If you're ready More ❯

simpler and easier for people to understand and use. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services to help users complete their goal and deliver UKRI objectives. Depending on the situation you may start with discovery and work closely … with user researchers and web developers ensuring a simple and intuitive journey for our varied user groups. You will: Be responsible for creating, evaluating, updating and reviewing content strategies and solutions for ukri.org content, using your professional expertise, user understanding and evidence to ensure its continuous improvement Lead strategic content improvement projects, focusing effort in the areas of … stakeholders understand what web content design is, why its valuable and how to work with content designers. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in Deliver workshops and training to colleagues across the organisation acting as an advocate for More ❯

simpler and easier for people to understand and use. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services to help users complete their goal and deliver UKRI objectives. Depending on the situation you may start with discovery and work closely … with user researchers and web developers ensuring a simple and intuitive journey for our varied user groups. You will: Be responsible for creating, evaluating, updating and reviewing content strategies and solutions for ukri.org content, using your professional expertise, user understanding and evidence to ensure its continuous improvement Lead strategic content improvement projects, focusing effort in the areas of … stakeholders understand what web content design is, why its valuable and how to work with content designers. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in Deliver workshops and training to colleagues across the organisation acting as an advocate for More ❯

Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated Marketing … experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including … Experience & Key skills 6+ years of B2B, high-tech marketing experience 4+ years of digital & content marketing experience and well-versed in best practices, including familiarity with customer journey mapping Strong written & verbal communication skills Strong collaboration and leadership skills Must be proficient in marketing promotion strategies and have developed marketing promotion plans and executed demand generation programs More ❯

wedding industry. We are proud to be the UK's number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere! With over 90% of the world's 7.5bn population expected to get married in their lifetime, the wedding industry is massive. … to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world.This exciting expansion makes it a truly fantastic time to join us on our journey! Our team is made up of talented creative, analytical, and tech-focused minds! We've collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy … push, landing pages, and in-app channels Experience running data-driven CRM campaigns using platforms like Customer.io, Klaviyo, Iterable, or Braze A strong grasp of user segmentation and journey mapping to personalise communications effectively Confidence collaborating with Product, Design, and Data teams to align campaigns with feature launches A proven track record of managing medium to large cross More ❯

The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency which millions of customers collect and spend … and business goals. Develop offer scope (in tandem with Merchandiser) and editorial content briefs to drive trading activity and support SEO effort Execute digital experience projects such customer journey mapping and connecting the dots from social media platforms to the site to drive sales. Using data to develop insights into online customer behaviour and using this data to More ❯

We're looking for someone who will Act as the strategic connection between Customer Success and Product, championing the end-to-end advocate experience and ensuring that every journey is personalised, purposeful, and high-converting. Continuously evaluate the performance of live customer programs combining usage data, client feedback, and advocate insights to identify where the journey … integrated UGC platforms, referral tools, or advocacy systems, and know what it takes to make them effective for both brands and end users. You're familiar with customer journey mapping, funnel performance analysis, or CRM workflows, and can confidently contribute to discussions around lifecycle strategy. You've collaborated closely with UX or design teams, while you're not More ❯

implement innovative research methods to keep the team ahead of the curve Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap What We’re Looking For Proven experience leading UX research teams in fast-paced digital environments … Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc. Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar A collaborative approach and track record of working closely with product, design, dev, and brand teams Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with More ❯

innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user and revenue growth … loops, referral programs, and self-serve monetization strategies. Deep knowledge of the alignment with lifecycle marketing, paid acquisition, and in-product journeys. Deep expertise in marketing automation, customer journey mapping, and multi-channel orchestration. Strong analytical skills; fluency in customer segmentation, KPIs (e.g., CAC, LTV, churn), and campaign measurement. Comfortable working with cross-functional teams including product managers More ❯

customer journey, hands-on implementation of automation campaigns, and collaboration with product and engineering teams to launch website tests. What You'll Do Own Conversion Rate Optimization Map and optimize the complete customer experience from website visit through purchase and beyond Use analytics tools (GA4, PostHog/Mixpanel/Amplitude) to prioritize highest-impact optimization opportunities Build … win-back sequences, and lifecycle marketing Create and execute promotional campaigns, discount offers, and conversion-driving initiatives Segment audiences and personalize messaging based on user behaviour and customer journey stage About you 5+ years in CRO, marketing automation, or growth marketing with B2C companies Hands-on experience with email automation platforms ( Customer.io ideal, Klaviyo/similar good) Proven … track record of website and post-lead conversion rate growth Customer journey mapping and multi-channel optimization experience Analytics proficiency - comfortable making quick decisions from data insights Experience managing agencies and coordinating with technical teams Bonus points Customer.io platform experience Consumer marketplace or fast-growth startup background Experience building marketing operations from early stage ️ 34 Holidays (25 days More ❯

accessibility best practices Translate complex HR processes into easy-to-understand digital guidance Apply user personas, feedback, and data insights to improve the end-to-end HR system journey Support internal HR change programmes with well-structured and user-focused communications Act as a key contributor to system rollout and transformation initiatives, ensuring clarity and usability are prioritised … Advocate for intuitive system design and inclusive communication throughout the colleague journey Key Requirements Strong ability to create clear, engaging, and helpful content for digital HR systems, especially Workday Experience translating complex policies or workflows into simple, user-friendly language Understanding of HR practices, European employment law, and digital self-service models Proficiency working with cross-functional teams … to detail Ability to manage multiple tasks and shifting priorities in a fast-paced environment Experience using data insights and feedback to improve user experience Familiarity with user journey mapping, personas, or UX principles is a plus A proactive, collaborative approach and a genuine focus on quality and continuous improvement More ❯

existing bereavement journeys. Serve as the Product Owner to align Wealth and Corporate & Institutional bereavement journeys with the Retail Journey. Identify challenges, risks, and issues, and work with journey teams in Wealth and Corporate & Institutional to ensure customers experience a unified interaction with the organisation. Formulate responses and manage the additional demand impacting the teams. Essential Skills: Experience … in customer journey mapping and improvement. Proficiency in retail banking operations and analysis. Familiarity with Jira and scaled agile frameworks such as SAFe. Additional Skills & Qualifications: Prior experience in banking sector, particularly in bereavement processes. Strong analytical skills and ability to manage complex stakeholder requirements. Why Work Here? Be part of an innovative environment that values agility and More ❯

growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and conversion data to reduce friction and improve service Feed … Naturally curious and process-minded, with strong analytical thinking Excellent communicator and collaborator; thrives in cross-functional teams Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus) Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens More ❯

growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes. The Role Own and optimise the full journey for both customers and brokers Collaborate across Product, Tech and Ops to evolve digital tools and platforms Analyse behavioural and conversion data to reduce friction and improve service Feed … Naturally curious and process-minded, with strong analytical thinking Excellent communicator and collaborator; thrives in cross-functional teams Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus) Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens More ❯

Analyst - FTC (£45,000) Location: Hybrid - 2 Days in Runcorn, 3 Days Remote Contract: Fixed-Term Contract (with potential to extend) Join a business on a digital growth journey We're partnering with a leading wholesale and manufacturing business that's undergoing a significant digital transformation. As the digital function matures and expands, they are now looking for … work with both technical and non-technical stakeholders. Proactive, solution-oriented and comfortable working with legacy systems. Confident working in a fast-paced, agile environment. Experience with customer journey mapping and digital performance tracking. Why Join? Be part of a growing digital team within an established business. Work across a diverse digital product portfolio (10+ products). Play More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯

with both global and regional teams to develop the product landscape. What will this involve? Function as the Product Owner for 1-2 product domains across customer experience journey teams to deliver digital customer experiences. Collaborate with regional and global stakeholders to understand business needs and strategic direction, building relevant solution mappings and concepts. Coordinate with business, experience … Worked as a Product Owner in large company on customer experience or digital products. Knowledge of complex CMS platforms. An understanding of the concepts of digital customer experience journey mapping and development Experience delivering customer journeys that are focused on conversion. Knowledge of Product Management tools such as Jira, Confluence and Aha. Design Thinking methodology experience. Strong presentation More ❯

services) Developing the campaign content and audience engagement strategy, as well as GTM approach (working closely with all relevant commercial and CoE leaders) Leading development of the segment message map and buyer journey maps (including definition of scenarios) Orchestrating development and continuous data-informed optimization of integrated campaign journeys Measurably contributing to the achievement of the segment … growth plan by supporting buyers across each stage of their buying journey with highly relevant and useful content - accessible both through self-serve digital channels as well as the content used to support customer-to sales agent engagements Defining campaign success metrics and the review cadence with all contributing teams to ensure demand generation objectives realized and continuous … degree from accredited institution 10+ years of marketing communications experience Industry experience from Data Centers Skills: Team Leadership experience Knowledge of agile/scrum; integrated campaign development; storytelling; message map creation Customer/market focus, change leader, business acumen This is a remote role with a global exposure and can be performed anywhere in EMEA. More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯

strategic and tactical activity, contributing to our sales results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement … marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self-motivated, resilient, and More ❯

strategic and tactical activity, contributing to our sales results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement … marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self-motivated, resilient, and More ❯