76 to 100 of 120 Journey Map Jobs in England

an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written … their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product More ❯

an established senior practitioner. Experienced in a variety of UX methods, including but not limited to: survey, depth interviews, usability testing, card sorting, tree testing, competitor reviews, personas, journey mapping, experience mapping, expert evaluations and low fidelity wireframing. Experienced in executing, analysing and reporting on findings from research studies. Experienced in leading collaborative workshops. Excellent verbal and written … their requirements confidently. Developing and conducting appropriate research and other UX activities through a range of methodologies including survey, depth interviews, usability testing, card sorting, competitor reviews, personas, journey mapping, service design, IA development, wireframing and prototyping development. Analysing research to identify problems and opportunities for product or service improvements. Making recommendations and confidently communicating these to product More ❯

visually engaging user experiences across web portals, mobile apps (iOS/Android), and internal tools Conduct research to understand user goals, pain points, and behaviours; develop personas and journey maps Create mock-ups, wireframes, storyboards, and prototypes to test and refine ideas before development Collaborate with product managers and engineers to bring intuitive UX/UI design solutions … to support development sprints What You'll Bring Experience delivering end-to-end design in a product-led environment, ideally within fintech or payments Proficiency in UX research, journey mapping, and wireframing tools (e.g., Figma, Sketch, InVision) Strong visual design skills and a keen eye for layout, typography, colour, and consistency Ability to translate complex processes into simple More ❯

visually engaging user experiences across web portals, mobile apps (iOS/Android), and internal tools Conduct research to understand user goals, pain points, and behaviours; develop personas and journey maps Create mock-ups, wireframes, storyboards, and prototypes to test and refine ideas before development Collaborate with product managers and engineers to bring intuitive UX/UI design solutions … to support development sprints What You'll Bring Experience delivering end-to-end design in a product-led environment, ideally within fintech or payments Proficiency in UX research, journey mapping, and wireframing tools (e.g., Figma, Sketch, InVision) Strong visual design skills and a keen eye for layout, typography, colour, and consistency Ability to translate complex processes into simple More ❯

expanding product design team, you will lead UX design for scoped projects , balancing autonomy with collaboration. You will help shape UX strategy , aligning your work with the patient journey and business priorities. You help define how we approach problems , mentor others, improve our systems and processes, and bring clarity to ambiguity. Your influence goes beyond the design team. … the joint mission of building a seamless end-to-end patient experience. Support initiatives end-to-end, cracking complex challenges in digital healthcare. Taking ownership of the customer journey experience for scoped areas or features that are essential to our mission in healthcare. This includes conducting research, understanding user needs, facilitating prioritisation, and contributing to development planning. Contribute … strong focus on UX and discovery in cross-functional teams (product, engineering, marketing, clinical, etc.). Proven ability to lead user-centered design processes , including research planning, synthesis, journey mapping, wireframing, and concept development. You know how to take research and data and translate insight into key design decisions and features. Strong communication and collaboration skills , with experience More ❯

recommendations, advocating for changes that will directly impact customer satisfaction and loyalty Communicate key insights and action requirements in a convincing and engaging manner to decision makers Customer Journey Mapping and Management Utilise Customer Journey Management tools and techniques to develop comprehensive customer journey maps that encompass customer touchpoints, emotions, and opportunities based on … insights Regularly review and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of … strategies and opportunities to aide decision making Manage and lead a customer experience team, providing continuous guidance and development Knowledge, Skills and Experience Essential: Significant experience in customer journey methodologies including journey mapping and service blueprinting Experience in designing and delivering digital connected products & experiences on a global scale Proven track record in delivering large scale More ❯

flows) fordelivery teams. Ensure that design decisions align with GDS/NHSservice standards, accessibility requirements (e.g. WCAG 2.2 AA), and gooddigital governance. 5. Communication and Alignment Present complex journey maps and service proposalsto internal and external audiences, including senior decision-makers anddelivery teams. Produce design artefacts that clearly communicatethe value of service changes, and ensure alignment across business … with diverse stakeholder groups. Familiarity with multi-channel service deliveryenvironments, including integrations with legacy or third-party systems. Excellent visual communication and artefactcreation skills (e.g. service maps, blueprints, journey diagrams). Previous work within health, life sciences, orregulated sectors, particularly in services involving suppliers, datavalidation, and regulatory requirements. Experience working with structured datasets,catalogues, or enterprise systems such More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

continuous improvement across our digital customer channels, your focus is on the websites, so your most recent experience should reflect this - with a focus on improving the customer journey and experiences. You'll work with our co.uk and content management team, helping ensure smooth, intuitive experiences for customers. You will be collaborating with product owners, marketers, designers, and … optimisation teams to enhance the customer journey using data analysis and make recommendations on what works best for customers and the business as a whole. Website Customer Experience & Journey Optimisation: Drive enhancements to the customer experience across the bank's website and digital self-serve platforms. Make incremental improvements based on customer behaviour, insight and performance … metrics, KPIs, and performance optimisation tactics. Experience with Adobe Analytics, AEM, Similarweb, Adobe Target, Contentsquare, and Decibel (or similar tools). Deep understanding of website capabilities including SEO, journey mapping, A/B testing, personalisation and UX optimisation. Analytical mindset - able to turn insights into simple, actionable strategies. Excellent verbal and written communication skills; confident presenting to varied More ❯

outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project and bring it home smoothly. Day-to-day management of the UX tasks on one or … and ethnographic studies. Synthesise research findings into actionable insights and communicate them effectively to clients and internal teams. Create UX deliverables such as personas, research reports or user journey maps. Design and lead client workshops. Champion quality, with meticulous attention to detail and polished execution in your work. Advocate for user-centered design principles and help our clients … communication and presentation skills, with the ability to convey complex information clearly and concisely. You're adaptable and can deliver a range of UX activities such as user journey mapping and information architecture. Perhaps you consider yourself 'a research-focussed UXer'. Innovative and creative mindset with a passion for delivering great work. You love to collaborate, want More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc.). Involvement in More ❯

Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and tested … Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. Customer-centric mindset combined with More ❯

implement innovative research methods to keep the team ahead of the curve Facilitate research critique sessions and knowledge-sharing to drive best practice and team growth Own user journey analysis—identify pain points and improvement opportunities that influence product strategy and roadmap What We're Looking For Proven experience leading UX research teams in fast-paced digital environments … Deep expertise in qualitative and quantitative methods—interviews, usability testing, surveys, journey mapping, personas, etc. Strong command of tools such as UserTesting, UserZoom, Hotjar, ContentSquare, or similar A collaborative approach and track record of working closely with product, design, dev, and brand teams Passion for accessibility and inclusive research—ideally with hands-on experience testing with users with More ❯

built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Visit Our People page to learn … Spade New York websites within franchise regions - Middle East, Africa & India. This role will focus on supporting franchise partners to build branded ecommerce platforms and manage the customer journey to drive site conversion through implementing best practices, online selling techniques, effective and personalised creative content, site merchandising, marketing initiatives, and collaboration with local buying teams to optimise product … and key investments, offering performance insights to inform future buying strategies Manage and support Online Merchandisersto ensure optimal day-to-day trading through effective site merchandising and customer journey enhancements across monobrand and multibrand platforms Own the end-to-end product data and content process, ensuring timely launches of new collections, sales, and promotions across all markets Lead More ❯

Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based in Nuneaton or London, and occasionally required to travel to … by hybrid working arrangements with minimum 2 days presence in the office. The Person: Key Requirements: Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles. Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership. Proficiency in More ❯

participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team members to test … working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of Service Maps and More ❯

/Scrum framework Help track and report on performance metrics across supporter touchpoints Stay up to date with digital fundraising trends and best practices Supporter Journey Management: Map and optimise end-to-end supporter journeys across CRM, website, and email communications Collaborate on email marketing automation strategy via Salesforce Marketing Cloud to effectively steward supporters Work with … story creation Extensive expertise in data management, system integration, and technical requirements gathering Excellent analytical skills and data interpretation abilities to make informed strategic decisions Strong skills in journey mapping, process flows, and technical documentation Ability to translate complex technical concepts to non-technical stakeholders Creative problem-solver with a proactive and hands-on attitude Proven ability to More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … frontier of our AI proposition - you will be innovating and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … frontier of our AI proposition - you will be innovating and shaping the future of customer experience through a new human like channel. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … the heart of all experiences, both internal and external. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and business needs. Data-driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make More ❯

. This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys. Key Responsibilities: Design end-to-end services across multiple channels. Map and improve user journeys based on research and operational needs. Work closely with developers, researchers, and Defence stakeholders. Clearly communicate design decisions to technical and non-technical audiences. Requirements … Strong background in service and UX design, ideally within Defence or secure settings. Skilled in service mapping (e.g. journey maps, blueprints). Excellent communication and stakeholder engagement. Active DV Clearance is essential. Experience with Palantir is a plus. This is a great opportunity to support mission-critical work in a delivery-focused Defence environment. If you're ready More ❯

simpler and easier for people to understand and use. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services to help users complete their goal and deliver UKRI objectives. Depending on the situation you may start with discovery and work closely … with user researchers and web developers ensuring a simple and intuitive journey for our varied user groups. You will: Be responsible for creating, evaluating, updating and reviewing content strategies and solutions for ukri.org content, using your professional expertise, user understanding and evidence to ensure its continuous improvement Lead strategic content improvement projects, focusing effort in the areas of … stakeholders understand what web content design is, why its valuable and how to work with content designers. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in Deliver workshops and training to colleagues across the organisation acting as an advocate for More ❯

simpler and easier for people to understand and use. This role can involve working on a single piece of web copy or on an entire end-to-end journey through the site and to other services to help users complete their goal and deliver UKRI objectives. Depending on the situation you may start with discovery and work closely … with user researchers and web developers ensuring a simple and intuitive journey for our varied user groups. You will: Be responsible for creating, evaluating, updating and reviewing content strategies and solutions for ukri.org content, using your professional expertise, user understanding and evidence to ensure its continuous improvement Lead strategic content improvement projects, focusing effort in the areas of … stakeholders understand what web content design is, why its valuable and how to work with content designers. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in Deliver workshops and training to colleagues across the organisation acting as an advocate for More ❯

Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated Marketing … experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including … Experience & Key skills 6+ years of B2B, high-tech marketing experience 4+ years of digital & content marketing experience and well-versed in best practices, including familiarity with customer journey mapping Strong written & verbal communication skills Strong collaboration and leadership skills Must be proficient in marketing promotion strategies and have developed marketing promotion plans and executed demand generation programs More ❯

aids where needed• Align outputs with enterprise architecture and IT strategy• Assist with UAT support, defect triage, and readiness checks• Contribute to experience design via persona work or journey mapping Governance & Collaboration • Support compliance alignment, audit-readiness, and data protection standards• Collaborate with vendors and partners for smooth delivery• Keep technical and business teams connected through clear communication … and storyboards to simplify complexity and support stakeholder understanding• Adaptability - Quick learner, able to adjust across changing domains – this cloud project is the start of a broader transformation journey How Success Will Be Measured • Stakeholder Engagement - Productive dialogue, trusted relationships, and solution adoption• Business Impact - Tangible improvements in processes, operations, or cost• Change Enablement - Clear and structured support More ❯