Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledgetransfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and … and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials … British citizenship. Unfortunately, if you do not meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written More ❯
Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledgetransfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and … and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials … British citizenship. Unfortunately, if you do not meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written More ❯
london (tottenham), south east england, United Kingdom
Palo Alto Networks
Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledgetransfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and … and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials … British citizenship. Unfortunately, if you do not meet these requirements, we will be unable to proceed with your application. 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience Advanced certifications such as CCIE/JNCIE/CISSP– an advantage Excellent written More ❯
Greater Manchester, England, United Kingdom Hybrid / WFH Options
Trust In SODA
a Kondor Fusion SME to provide expertise in the implementation, support, and enhancement of the Finastra Kondor platform. The ideal candidate will have deep knowledge of Kondor+, Kondor Trade Processing (KTP), and related modules, along with strong troubleshooting skills and experience in financial markets. Responsibilities Act as the primary … management functions. Collaborate with vendors, including Finastra, to address complex technical issues. Ensure compliance with regulatory and internal risk management requirements. Provide training and knowledgetransfer to internal teams. Key Skills 5+ years of experience with Finastra Kondor+, Kondor Fusion, and related modules. Strong understanding of financial markets … concepts. Experience in trade lifecycle management, including FX, rates, credit, and derivatives. Hands-on experience with Kondor APIs, scripting (Python, Shell, SQL), and automation. Knowledge of databases (Oracle, SQL Server, Sybase) and system integration (REST/SOAP APIs). Familiarity with Linux/Unix environments and scripting for automation. More ❯
Pre-Sales: Identify new opportunities, drive new project phases and provide technical input to the pre-sales team based on project experience and expertise. Knowledge: Staying up to date with advancements in the data ecosystem, particularly within the Microsoft technology stack, and mentoring delivery teams on best practices. Data … and future expansion of projects. Governance & Standards: Advocate and enforce best practices in data modelling, DataOps, CI/CD, and security across projects. Documentation & KnowledgeTransfer: Maintain high-quality technical documentation, ensuring clarity for both engineering teams and business stakeholders. Industry Awareness: Stay informed on Microsoft Fabric and … alignment with best practices. Expertise in data modelling and Lakehouse architecture, particularly in designing robust medallion architecture patterns (bronze, silver, gold layers). Strong knowledge of CI/CD practices for data pipelines, ensuring automated, repeatable, and scalable deployments. Familiarity with open-source data tools such as Spark, and More ❯
Pre-Sales: Identify new opportunities, drive new project phases and provide technical input to the pre-sales team based on project experience and expertise. Knowledge: Staying up to date with advancements in the data ecosystem, particularly within the Microsoft technology stack, and mentoring delivery teams on best practices. Data … and future expansion of projects. Governance & Standards: Advocate and enforce best practices in data modelling, DataOps, CI/CD, and security across projects. Documentation & KnowledgeTransfer: Maintain high-quality technical documentation, ensuring clarity for both engineering teams and business stakeholders. Industry Awareness: Stay informed on Microsoft Fabric and … alignment with best practices. Expertise in data modelling and Lakehouse architecture, particularly in designing robust medallion architecture patterns (bronze, silver, gold layers). Strong knowledge of CI/CD practices for data pipelines, ensuring automated, repeatable, and scalable deployments. Familiarity with open-source data tools such as Spark, and More ❯
execute queries, analyse locks and potentially guide data-fix requests. Process design & documentation With guidance from IT Manager to create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for backlog age, first-touch fix%, reopen%, SLA compliance; present weekly to the … HeadofIT. Continuous improvement run root-cause analysis, trend spotting and propose corrective actions. Knowledgetransfer deliver train-the-trainer sessions and a final service-desk health report before roll-off. Key deliverables & timeline Timeframe Deliverable Days15 Service-desk baseline, agreed SLAs, hyper-care playbook Days620 Ticket triage leadership More ❯
and resolution to ensure minimal downtime and optimal performance. Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledgetransfer and ensure adherence to best practices. Assist to customise Power Platform solutions, including Power Apps, Power Automate, and Power BI. Collaborate with … business stakeholders to understand requirements and perform enhancements to existing applications and systems. Gain knowledge of business logic within the application stack to identify and address bottlenecks. Stay up to date with the latest trends, developments, and best practices in Microsoft Power Platform technologies. Leverage this knowledge to … Certified: Power Platform App Maker would be advantageous. Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps Knowledge and expertise in ITIL service support. Incident, Problem, Change and Release management. Experience of supporting business applications. Business Competencies: Strong troubleshooting and problem-solving More ❯
Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today … application performance, conduct performance testing, and resolve any bottlenecks to ensure scalability. Support unit testing, integration testing, UAT, and defect resolution. Provide documentation and knowledgetransfer to support teams post go-live. Required Experience 4+ years of experience in Pega application development, ideally in large-scale enterprise environments. … CSA and SSA certificates required. • Proficiency in UI customisations using Pega’s UI components. Solid understanding of Pega security models and access control mechanisms. Knowledge of performance tuning techniques and debugging tools. Familiarity with Agile delivery methods and working within Scrum teams. Strong communication and collaboration skills, with the More ❯
Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC. Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today … application performance, conduct performance testing, and resolve any bottlenecks to ensure scalability. Support unit testing, integration testing, UAT, and defect resolution. Provide documentation and knowledgetransfer to support teams post go-live. Required Experience 4+ years of experience in Pega application development, ideally in large-scale enterprise environments. … CSA and SSA certificates required. • Proficiency in UI customisations using Pega’s UI components. Solid understanding of Pega security models and access control mechanisms. Knowledge of performance tuning techniques and debugging tools. Familiarity with Agile delivery methods and working within Scrum teams. Strong communication and collaboration skills, with the More ❯
services to our clients; Manage application licensing; Keep up to date with the latest infrastructure and SysOps technologies and methodologies; Gain clear understanding and knowledge of Morning Data software products, infrastructure, and the insurance industry; Help prompt the use of automated software deployment and monitoring at every opportunity; Provide … innovative thinking; creating opportunities and efficiency savings where possible throughout the organization; Actively mentor team members on a one-to-one basis and promote knowledgetransfer within the team via 'show and tell' sessions; Assist with critical support issues, using your knowledge and experience to help identify … practice; Produce well written documentation and assist with customers' RFIs and RFPs; Obtain at least CII certification to appreciate how the insurance industry works. Knowledge and Experience: Essential: A minimum of 2 years in an infrastructure, SysOps or Security role; Active Directory management; NTFS permission & Group Policy configuration & management More ❯
designing effective, compliant solutions Skilled in leading workshops and gathering business requirements from key stakeholders Excellent communication and presentation skills for delivering training and knowledgetransfer sessions Strong problem-solving and analytical skills to identify root causes and implement effective resolutions Enthusiastic and proactive SAP consultant with a More ❯
designing effective, compliant solutions Skilled in leading workshops and gathering business requirements from key stakeholders Excellent communication and presentation skills for delivering training and knowledgetransfer sessions Strong problem-solving and analytical skills to identify root causes and implement effective resolutions Enthusiastic and proactive SAP consultant with a More ❯
model metadata, calculations/rules, forms, dashboards, and analytical solutions. Build data integrations to move data into, out of, and between models. Drive training, knowledgetransfer and support post go-live. Contribute to an environment that encourages Finance innovation and lead new and improved ways of working, delivery More ❯
ready Smart Prepayment service. We are currently recruiting for a Senior SPAYG Specialist to be at the forefront of this exciting launch, providing critical knowledge, support, and problem-solving to ensure we can continue to provide an outstanding service for our prepay customers. What you'll be getting up … required Taking ownership of complaints and escalations with a focus on delivering for our customers Supporting new members of the team to grow their knowledge Ability to triage functional aspects of SPAYG systems - identifying root causes of the issue and taking the right action to get it resolved (for … e.g. escalating to ESG or Smart DCC) Supporting and identifying requirements for knowledgetransfer between departments and within the metering team Identifying and developing SPAYG & general metering processes, producing training material where necessary with a focus on continuous improvement Promoting the benefits of SPAYG to the wider business More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Capgemini
within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledgetransfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯
Warrington, Cheshire, United Kingdom Hybrid / WFH Options
Capgemini
within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledgetransfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Capgemini
within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledgetransfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯
Portal Others as required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledgetransfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or More ❯
Cranfield, Wharley End, Bedfordshire, United Kingdom
Morson Talent
to demonstrate and have practical experience in problem solving tools and techniques, and a strong mathematical understanding. Required • Experience with Telematics hardware, systems and knowledge of vehicle connectivity. • Understanding of mobile network infrastructure and data transfer Desirable • Knowledge of 4G/5G technologies • Knowledge of non … European mobile networks • Knowledge in MQTT • Knowledge in End to End System architecture understanding with Cloud Infrastructure • Understanding in European Ecall regulation If you have relevant experience and are ready for your next career challenge, apply now! LMIND More ❯
with driving transformational change helping our largest enterprise customers realise and accelerate Business Value. They are our customers' advocates and product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent according to Best Practices. Their goal is to help … entire organization as you seek out and advise your team on how to create scalable solutions for your customers needs. Examples of desirable skills, knowledge, experience and goals Our Customer Success Managers and Customer Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product … Experience in developing team or company wide improvement programs relative to People (eNPS), Process and Technology or Tooling. Deep understanding of software businesses, with knowledge of both the subscription and renewal models. Expert communication skills and the ability to hold C-level customer conversations that drive business for both More ❯
with driving transformational change helping our largest enterprise customers realise and accelerate Business Value. They are our customers' advocates and product experts, leveraging their knowledge to ensure our enterprise customers understand and utilize the Cloudflare platform to its fullest extent according to Best Practices. Their goal is to help … entire organization as you seek out and advise your team on how to create scalable solutions for your customers needs. Examples of desirable skills, knowledge, experience and goals Our Customer Success Managers and Customer Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product … Experience in developing team or company wide improvement programs relative to People (eNPS), Process and Technology or Tooling. Deep understanding of software businesses, with knowledge of both the subscription and renewal models. Expert communication skills and the ability to hold C-level customer conversations that drive business for both More ❯
Reigate, Surrey, United Kingdom Hybrid / WFH Options
Willis Towers Watson
response, troubleshooting, and root cause analysis to mitigate and prevent future issues Work closely with engineering, support and operations teams to upskill and promote knowledgetransfer, producing training materials and articles Participate in on-call rotation to provide support and ensure system uptime. Qualifications The Requirements: The essential … taking ownership of projects Other highly desirable, but not essential skills are: Azure certifications, such as Azure Administrator, Azure Developer, or Azure DevOps Engineer Knowledge of Linux operating systems e.g. RHEL/OpenShift Understanding of network topologies and common network protocols and services Knowledge of security best practices More ❯
accuracy and output quality. Deploy applications in Kindred Cloud environments, ensuring scalability and monitoring. Use Kubernetes, Docker, Helm and ArgoCD to manage deployments. Documentation & KnowledgeTransfer: Deliver technical documentation covering system architecture, APIs, and workflows. Conduct training sessions for internal teams to facilitate self-service capabilities and ongoing … system enhancements. Required Skills & Qualifications: 5+ years of experience in data engineering, backend development, or AI/ML integration. Strong knowledge of Python, FastAPI, Flask, or Node.js for backend API development. Experience with LLM-based architectures, retrieval-augmented generation (RAG), and NLP techniques. Proficiency in SQL, Redshift, and data … warehousing concepts. Experience integrating structured and unstructured data sources for AI-driven applications. Knowledge of dbt, metadata management, and semantic search. Familiarity with React or other frontend frameworks for building intuitive UIs. Cloud deployment experience in AWS or Kindred Cloud. Experience with Kubernetes, Terraform, and Helm for deployment management. More ❯
we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard. PURPOSE OF THE … for the services being contracted to HSO, include when by and by whom. This checklist will include config items (user setup for example) alongside knowledgetransfer session set-up, environment management and new contract introductions for client key users. Keep close to the UK Projects team, having regular … Being able to own tasks and ensure completion to defined timescales Commitment to quality with a right first-time attitude Willing to self-develop knowledge of the continuously changing Microsoft product landscape Appreciation of the wider Dynamics365 solution stack Understanding of Microsoft escalation process Desirable Formal Project Management training More ❯