Analyst, Desktop Support
London, United Kingdom
WeAreTechWomen
site support team. The ideal candidate will have expertise in Windows 10 and Windows 11 , along with hands-on experience supporting a range of hardware devices such as corporate mobile phones, iPads , and other IT peripherals. This role requires a strong passion for delivering high-quality user experiences , along with the ability to lead customer-focused initiatives and adapt … business needs. Key Responsibilities Provide first- and second-line support to end users in both Windows 10 and Windows 11 environments. Support a variety of hardware devices including corporate mobile phones , iPads , laptops, and other peripherals. Perform desk-side visits to resolve more complex or high-touch support requests and ensure the highest levels of customer satisfaction. Log, track … and resolve incidents and service requests using the service management platform (e.g., ServiceNow), ensuring a timely response to all requests. Provide troubleshooting support for both software and hardware issues, escalating more complex problems as necessary. Engage in proactive customer-focused initiatives , seeking ways to enhance user experience and improve IT services. Collaborate with IT teams to identify recurring issues More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: