management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user onboarding, off‐boarding, account access, permissions, device configuration, and security‐related administration. Provide oversight and support for CRM SaaS platforms, primarily Zoho CRM, including support tickets … incident prioritisation, escalation processes, SLAs, documentation, and reporting. Experience personally handling escalated support tickets, complex technical issues, and high‐volume helpdesk periods. Experience managing onboarding and off‐boarding processes, access control, permissions, and user lifecycle management. Confident troubleshooting Microsoft cloud services, identity, device, access, and SaaS application issues. Strong leadership ...