and advanced analytics, enabling them to accelerate research, optimise trading strategies and generate alpha at unparalleled speed and scale. Our culture is inclusive and highly collaborative, with a flat management structure that empowers our employees to get involved in decision making as we continue to grow and scale. We give all our employees share options so they participate in …/CD pipelines. Implementing and automating cybersecurity monitoring and controls. Managing package repositories and security solutions with JFrog SaaS Artifactory and GitHub Advanced Security. Ensuring team ownership, accountability, and proactivemanagement of Cloud infrastructure. You will regularly use tools and technologies including AWS CLI, Python & Boto3, Terraform, GitHub Actions, Docker, Kubernetes, Jenkins, Groovy, JFrog SaaS Artifactory, and GitHub … a robust DevOps culture and clearly defined responsibilities. Standardising and automating Disaster Recovery across key workloads. Essential Experience (7 years minimum, prioritised): Proven CI/CD pipeline development and management experience (GitHub Actions, Jenkins) Infrastructure-as-Code experience (Terraform) Containerisation and orchestration expertise (Docker, Kubernetes, ECS) Strong hands-on AWS infrastructure experience, including: IAM ECS EC2 AWS Lambda API More ❯
and operationally astute Senior Operations Manager (Third Party Supplier and Procurement) to own and optimise the performance of our critical third-party service providers, including: Payment processing and transaction management Identity verification and regulatory compliance Delivery and courier management for prescription medications You will be responsible for ensuring these partnerships are operationally efficient, contractually effective, and aligned with … The role involves ongoing procurement oversight, continuous pricing negotiation, and regular cost review across the business. This role requires continuous oversight of all third-party procurement, including ongoing contract management andprice negotiation with vendors for cost-effectiveness and regular cost reviews to identify optimisation opportunities ensuring budget adherence. It demands proactive vendor management, alongsidestrong negotiation and analytical … skills to improve financial performance from external partnerships. Key Accountabilities Own provider relationships : Act as the operational lead for key suppliers. Performance & SLA management : Define and track SLAs, KPIs, and incident response processes to ensure consistently high performance. Issue resolution : Coordinate with internal teams (Product, Tech, Finance, Legal) to quickly resolve provider-related disruptions (e.g. payment failures, ID verification More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Hogan Lovells
Hogan Lovells. Key Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactivemanagement and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of … technology on-call rota for the Information Infrastructure team. Operational Efficiency Provide support and SME direction on the firms SQL estate, SharePoint estate, Azure Cloud Services, SSO and Identity Management, working with Business Service teams and vendors in supporting and improving the service offerings. Management of Azure SharePoint cloud services, SSO and SQL estate globally, ensuring availability, load … balancing and disaster recovery solutions are operational. Management of Web and SharePoint farm estate globally, ensuring operational uptime and deliver improvement to services through code releases and deployments. Delivery of code releases, platform upgrades and deployments to the firms IT infrastructure ensuring work meets change process and delivery standards. Technology and system innovation to ensure current systems are kept More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
london (city of london), south east england, united kingdom
DataCareers
IR35 Excellent Daily Rate We are looking for an Oracle Environment Manager (SC Cleared) to be a pivotal figure of the Finance Modernisation Programme, responsible for the strategic planning, proactivemanagement, and operational oversight of all programme environments and working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. The Finance Modernisation Programme is … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Duties: Proven experience in an Environment Management role within large-scale IT transformation programmes with a focus on Oracle Fusion. Demonstrable experience … with Release Management principles and practices, including planning, scheduling, and execution of releases across multiple environments. Direct experience managing SaaS environments, specifically with cloud-based enterprise applications (e.g., Oracle Fusion Cloud Applications, Workday, SAP S/4HANA Cloud). Experience with managing PaaS environments used for integration (e.g., Oracle Integration Cloud (OIC), Mulesoft, Azure Integration Services) and used for More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … issues with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactivemanagement and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
Location : Hybrid - 2 days per week in Office (office location of choice across the UK is flexible) IR35 Status : Inside Purpose of Role: To ensure effective co-ordination and management of Incidents in order to return service as quickly as possible while managing key stakeholder communications and expectations. Prevent incidents from materialising into Major incidents through remediating root causes … proactivemanagement of incidents that may cause a Major Incident or other event with substantial impact to our business. To ensure the effective identification and resolution of trends and root causes that could cause a negative impact to service stability Key Accountabilities: Act as escalation path for major and critical incidents to ensure service is restored. Direct and … of resolver teams including specialist support groups/third-party suppliers. Monitor and in some circumstances manage escalating or potential service disrupting Incidents at P3 level Ensure accurate timely, proactive communications with key stakeholders through Incident/Major Incident lifecycle. Ensure 3rd party suppliers fulfil their contractual obligations, especially with regard to SLAs for incidents, root cause analysis, monitoring More ❯
you'll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including … hours availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and … with enterprise systems including WebLogic , Apache , Oracle , and SQL Ability to diagnose and resolve complex technical issues, with strong documentation and communication skills Detail-oriented and collaborative, with a proactive approach to service excellence Desirable Certifications Splunk Core Certified User/ITSI Certified Admin Dynatrace Associate Certification AppDynamics Associate Performance Analyst Familiarity with log analytics and synthetic monitoring best More ❯
s remote production evolution towards a hybrid model of fibre, satellite, cloud, and IP. We seek a Dedicated TOC Network Engineer to provide expert technical support, monitoring, and operational management for a major British football league contract, utilizing Cingularity's global network and IP platforms. Based at IMG Studios, Stockley Park, this role is essential for ensuring high-availability … Operations & Monitoring Coordinate and execute all technical aspects of live transmissions, including service check-in, configuration validation, active monitoring, and check-out procedures. Perform continuous, expert-level monitoring and proactivemanagement across network, video, and system domains, including: Network: Monitor the Cingularity core network (NetInsight Nimbra DTM & Arista IP) and edge devices using systems like Nimbra Vision and … talkback, addressing service issues and collaborating with partners and suppliers. • Proactively identify and resolve issues to prevent service impact. • Complete provisioning of new services, including occasional-use services. Incident Management & Resolution: Resolve service issues impacting the contract, from investigation to resolution, minimizing impact. Log, analyze, and report incidents, including root cause analysis. Participate in post-incident reviews to improve More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Marmion Recruitment
professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactivemanagement of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯
issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactivemanagement of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯
Nottingham, New Basford, Nottinghamshire, United Kingdom
Marmion
issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactivemanagement of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business … and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯
reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly … Establish communication mediums lines between customers and the company to ensure a smooth customer experience · Utilise CRM tools to monitor customer experience · Proactivemanagement with accounts and ensure reactive management is in line with expectations · Build relationships at multiple levels within the organisation · Be an internal advocate and voice for the customer to enhance both the customer … the customer ensure billing accuracy and Customer success involvement · Daily case reviews working with Customer Experience Executive · Create small orders · Escalation point for customer and customer executives · Case queue management for ALL customer cases Commercial & Financial · Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. · Responsible for More ❯
with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company … Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactivemanagement of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about More ❯
Employment Type: Permanent
Salary: £30000 - £32000/annum (plus excellent company benefits)
Milton Keynes, Buckinghamshire, England, United Kingdom
Proactive Appointments
technical consultancy, such as patching and upgrades, as required Managing and maintain the remote monitoring systems for onsite and cloud-based platforms. This includes automated script development and monitoring. Proactive client management by providing telephone and remote assistance to ensure that client systems and Enterprise Cloud for IBMi are fully optimised. Record incidents that are either reported by … . Required experience: Demonstrable high-level technical capability on IBM Power i. Demonstrable experience of working in a complex enterprise-level Power i environment IBM i OS, BRMS, Work Management, Performance Management SQL, CL, SSL, Key Management, Mimix, IBM Storewize (V5000/V7000 for example) Power VM, Flash and virtualisation, Halcyon and Zabbix (Desirable) Skill in solving … technically challenging problems involving Power i based application and hardware issues. Excellent documentation and record management skills and attention to detail, must be able to write clear and understandable procedures. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Computacenter AG & Co. oHG
/service design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal … cost and proactivemanagement of risk and opportunity in a deal. Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market/price benchmarks and target pricing. Collaborate and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value, and the return on investment to support the client's … ensure awareness of market trends, customers' buying behaviour, and competitor threats. What you'll need Relevant experience in IT services, including 3 years in a pre-sales or solution management role in the managed service & outsourcing industry. Knowledge of pre-sales/Solution Design Processes and ownership for decision-making for complex, international IT managed services engagements. Experience of More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Proactive Appointments
technical consultancy, such as patching and upgrades, as required Managing and maintain the remote monitoring systems for onsite and cloud-based platforms. This includes automated script development and monitoring. Proactive client management by providing telephone and remote assistance to ensure that client systems and Enterprise Cloud for IBMi are fully optimised. Record incidents that are either reported by … . Required experience: Demonstrable high-level technical capability on IBM Power i. Demonstrable experience of working in a complex enterprise-level Power i environment IBM i OS, BRMS, Work Management, Performance Management SQL, CL, SSL, Key Management, Mimix, IBM Storewize (V5000/V7000 for example) Power VM, Flash and virtualisation, Halcyon and Zabbix (Desirable) Skill in solving … technically challenging problems involving Power i based application and hardware issues. Excellent documentation and record management skills and attention to detail, must be able to write clear and understandable procedures. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯