with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy More ❯
Watford, Hertfordshire, South East, United Kingdom
Experis
Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems ?? About You You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll ideally hold More ❯
to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMCRemedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid More ❯
expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and More ❯
or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMCRemedy). Experience designing or managing services in high-assurance, mission-critical contexts. More ❯
or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMCRemedy). Experience designing or managing services in high-assurance, mission-critical contexts. More ❯
like Terraform or Bicep. Participate in incident response, root cause analysis, and post-incident reviews to improve system reliability. Provide helpdesk support by taking ownership of tickets in the Remedy ticketing solution, resolving issues, and managing incidents to ensure timely resolution and user satisfaction. Document operational processes, configurations, troubleshooting procedures, and helpdesk resolutions for knowledge sharing and audit compliance. … integration in Azure environments. Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Bicep) and configuration management. Experience with helpdesk support, including ticket ownership, problem resolution, and incident management using Remedy or similar ticketing systems. Knowledge of cloud security principles, including identity management, network security, and compliance frameworks (e.g., NIST 800-53, DoD STIGs). Understanding of CI/CD More ❯
Rednal, Birmingham, West Midlands, England, United Kingdom
Network IT
Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent communication and customer service skills. Ability More ❯
Autopilot, Microsoft Endpoint Manager, Active Directory, Citrix, GlobalProtect VPN Service Management: Remedy Comms & AV: Microsoft Teams (calls), Logitech Tap, Crestron panels Other Tech: SharePoint, Duo (MFA), VMware, BMCRemedy What We're Looking For Proven experience in Level 2 IT support with some Level 3 project exposure. Hands-on knowledge of Windows OS, Office Suite, and iPhone support More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMCRemedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master's in IT, Computer Science More ❯
Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating More ❯
exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯
change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯
of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware and stock movements Active SC Clearance More ❯
exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯
documents decisions promptly. * Documentation & tooling o Expertise with Visio or draw.io for architecture diagrams; PowerPoint for executive decks; Word/Confluence for LLDs. o Familiarity with change tools (ServiceNow, Remedy) and SharePoint governance. * Qualifications (any two preferred) o CCNP/CCIE Enterprise or Security, JNCIP/JNCIE, F5 CTS, Check Point CCSE, Zscaler ZCCA IA/ZCCA IAE, TOGAF More ❯
things are done to optimise processes and deliver excellent outcomes • Background in Change Management/Release Management functions and operational environments, with constantly changing timescales and requirements. Experience of Remedy SMT or equivalent Service Management tools • Experience of managing relationships with third-party partners and providers, working within Service Level Agreements At BT, we entertain, educate, and empower millions More ❯
PLEASE NOTE: Applicants must be eligible and willing to undergo security clearance Using Remedy; demonstrate excellent management of tickets. Good interpersonal skills for daily floor walking and Tech bar activities The ability to follow written Knowledge Base Articles without interaction from others. Good demonstration of troubleshooting on HP Devices Excellent analytical skills Can do and positive attitude, willing to More ❯
part of a team Effectively prioritise workload to meet targets SC, NPPV3 & Parliament security clearances, or the ability to obtain them Proficient in MS office tools Experience of using Remedy application Desirable Skills: ITILv4 Foundation Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop More ❯
part of a team Effectively prioritise workload to meet targets SC, NPPV3 & Parliament security clearances, or the ability to obtain them Proficient in MS office tools Experience of using Remedy application Desirable Skills: ITILv4 Foundation Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop More ❯
