1 to 25 of 31 Remote Monitoring and Management Jobs in England

Senior Infrastructure Monitoring Engineer About the Role: We are seeking an experienced and detail-oriented Senior Infrastructure Monitoring Engineer to join our growing MSP team. In this client-facing role, you will be responsible for managing infrastructure monitoring, backup systems, and remote management tools across a diverse client base. You … ll play a critical role in keeping systems stable, secure, and backed up — delivering proactive support and technical leadership across a range of technologies. Key Responsibilities: Oversee monitoring and alerting infrastructure across multiple client environments, ensuring alerts are efficiently triaged and addressed via ticketing systems Administer and support backup and … disaster recovery solutions including Acronis, Datto, and Azure Backup, with regular validation and recovery testing. Configure, maintain, and optimize Remote Monitoring and Management (RMM) tools ConnectWise Asio including scripting, alert policies, patch management, and automation workflows. Tune monitoring platforms to reduce noise and increase issue visibility. Analyze logs, metrics, and More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product … suite in an agile environment. Not only maintaining code but also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer … protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions More ❯

About the Role As a Java Senior Software Engineer working on our backend team, you will be contributing to our Kotlin and Java backend applications and systems development on our suite of IT Software products. Working in a team where Product, Engineering and QA join to build the NinjaOne product … suite in an agile environment. Not only maintaining code but also contributing to developing new features, increasing the quality and maintenance of the existing codebase and exploring new technologies. We are engineers, technology leaders and experts. We create and deliver mission critical services to enable NinjaOne's customers to administer … protect and maintain millions of endpoints and servers. You will have the opportunity to design and develop high-availability mission critical software systems that support our worldwide operations. We hire the best software engineers with experience in our stack: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions More ❯

of Carlisle, just off Junction 42 of the M6. Our clients rely on us for their critical IT infrastructure needs, where we provide support and maintenance, server installations, network solutions, cloud computing solutions, and communication services. Our team of engineers is dedicated to staying at the cutting edge of technology … managing numerous upgrade projects each year. We pride ourselves on providing a personalised service, and we go the extra mile for our clients – they are not just a ticket in the helpdesk system! We prioritise direct interactions, frequently visiting client sites and maintaining open lines of communication. Role Overview After … onboarding several new clients, we're looking for a skilled IT Support Engineer to join our team of three and we need someone that can hit the ground running! While most of our clients operate on Windows infrastructure, some have in-house systems that require seamless integration and support, presenting More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to … the success of NinjaOne. You will be responsible for expanding NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Core responsibilities include pipeline building, prospecting, territory … planning, relationship development and management, running full sales cycles prospecting to deal close, net new sales, expansion sales, presentation delivery, and contract negotiations. Location - Remote in United Kingdom What You'll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales More ❯

way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality … and availability of our services. Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application More ❯

way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality … and availability of our services. Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application More ❯

The Enterprise Account Executive, Customer Base role at NinjaOne is responsible for achieving sales and profitability objectives and focuses on growing wallet share in our largest Enterprise Accounts, as well as helping Ninja get traction within net new Enterprise Accounts. This is a strategic role which will contribute significantly to … the success of NinjaOne. You will be responsible for expanding NinjaOne adoption within G2K net new prospects by aligning solutions and products that solve their IT operational challenges, as well as closing cross sell and up sell business with our existing customer base. Location - Remote in United Kingdom What You … ll be Doing Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve sales goals. Become a trusted advisor on NinjaOne's products and conduct discovery calls, presentations, and demos with prospects. Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold More ❯

Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPO's Etc.) and Workstation administration, configuration and troubleshooting 2nd Line Support Engineer - Surrey As a 2nd-line support technician, you will provide high quality and effective IT support to customers. A broad range of technical … skills, along with excellent verbal and written communications skills, are required to ensure customers and colleagues remain informed. You will provide support and ultimately manage customer expectations. You are expected to manage your time effectively, ensuring that support tickets and service desk queues are managed efficiently and within Service Level … Agreements. Working with due care and attention to client documentation, defined business processes and customer expectations. You will help ensure that all support requests are logged, managed, and resolved, showing understanding of the customer impact and keeping them informed. You will engage with colleagues or escalate issues, where necessary, to More ❯

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role This senior role is focused on the provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical … escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for network-related issues pertaining to both on-premise network infrastructure and cloud networking deployments. About You To be successful in this role you … will need: At least 5 years of experience in a similar role working with multiple client infrastructures. Excellent technical skills and possess the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience More ❯

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role This senior role is focused on the provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical … escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for network-related issues pertaining to both on-premise network infrastructure and cloud networking deployments. About You To be successful in this role you … will need: At least 5 years of experience in a similar role working with multiple client infrastructures. Excellent technical skills and possess the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience More ❯

Job Title: Field Engineer Location: Newbury/Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually … refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both … on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing More ❯

Support Engineer Job Type: Full time Permanent Salary: 35K per annum Location : Marksbury near Bath About the role : We are seeking a highly motivated and technically skilled 2 nd Line IT Support Engineer to join our team working in the South West and surrounding areas, supporting small to medium size … businesses. This varied role involves providing second-line technical support to end-users and clients, resolving escalated IT issues efficiently and professionally. The ideal candidate will possess strong technical expertise, problem-solving abilities, and excellent communication skills. Key Responsibilities: · Handle escalations from 1 st Line Support, diagnosing and resolving technical … issues on the phone and onsite Provide technical support for hardware, software, and network issues. · Monitor and maintain system performance, security, and availability. Ensure incidents and requests are logged, updated and closed in the ticketing system within agreed SLAs. Support project work such as upgrades, migrations and rollouts. Required Skills More ❯

Are you an experienced IT professional looking to take the next step in your career? Join our growing technology team and play a key role in shaping the future of our business and our clients’ success. Assistant IT Manager (Azure Focused) Location: Kidderminster (Hybrid – 3 days office-based) Salary: Competitive … based on experience) Contract Type: Full-Time, Permanent Are you an experienced IT professional with a passion for cloud technologies and leadership? We're looking for a hands-on Assistant IT Manager to join our growing technical team. You'll combine day-to-day management of internal systems and people … with the opportunity to architect and deliver impactful cloud-based solutions for a wide range of clients. This hybrid role offers variety, responsibility, and the chance to work with cutting-edge Microsoft technologies in a collaborative and forward-thinking environment. About the Role As Assistant IT Manager, you’ll lead More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

opportunity arisen for an IT Support Analyst to join national IT Support company based in Kings Lynn. Our client is UKs leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have … built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! Main Responsibilities for the successful IT … Support Analyst: As an IT Support Analyst your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of More ❯

IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility … Hampshire, Surrey & West London/Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background/Skills: 2nd/3rd Line … Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of More ❯

company performance. 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38. Free on-site parking. Training and Career growth. Opportunity to work on diverse and challenging projects Role: As a Technical Specialist, the successful candidate will join a team of specialists where … you will be able to bring your knowledge and experience to our already strong technical team. Reporting to the IT Service Manager and the Head of Technical Delivery, you will be a key figure within our support desk. Your expertise will be crucial to supporting our clients with P1 and … support tickets are updated daily with communications out to customers in line with the SLAs set on the ticket. Strong communication skills, both written and verbal with the ability to talk to and guide non-technical customers and customers who may not have English as their first language. Ability to More ❯

Superb opportunity for an experienced IT Infrastructure Engineer who has experience at a 2nd line level and who is comfortable supporting external customers. This role will be based on a hybrid working arrangement, the office is based near to Southampton/Fareham. You will ideally be happy being in the … request anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and security administration. You will be committed to delivering excellent customer service. Your strong communication skills will help you to diagnose the users issue and to … explain technical issues in such a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes that enable you to diagnose and fix customer problems remotely. DUTIES & RESPONSIBILITIES: To act as an escalation point for L1 Service More ❯

a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise. … Answering calls and delivering excellent customer service at all times. Meeting individual and team KPI targets in line with Service Desk goals. Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required. Managing and maintaining IT Glue documentation for customers and internal use. Collaborating with … the Sales team to provide solutions and recommendations. Supporting hosted environments and local infrastructure for clients. Diagnosing and resolving technical issues for clients and internal teams. Assisting in small to medium-sized IT projects as directed by the Service Desk Manager. Applying security updates and system upgrades for clients and More ❯

If youre ready to step into a role that gives you real responsibility, variety, and progression, this could be the opportunity youve been looking for. This isnt just another service desk role. Youll join a well-established MSP that supports education and small business clients across the UK, delivering high … a personal touch. Based in their newly expanded Hartlepool office, youll become a key part of a close-knit team that values curiosity, communication, and getting things done right. About Your Role: If you enjoy working across a broad tech stack, solving problems properly (not just closing tickets), and being … 2nd Line Support Engineer, youll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along the way. Youll also play an active role in audits, project work, and client recommendationsso theres plenty of scope to More ❯

Join our team as an Automation Engineer at Focus Group Job Title: Automation Engineer Salary: Up to £40,000 Location: UK Remote (must be able to travel to Shoreham occasionally) Who we are Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent … customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company 'unicorns' after securing a new $1bn valuation. What we're looking for We believe the … future of MSP's lies in automation and self-service so we are now looking for a passionate Automation Engineer to help us transform the customer journey, from service ordering to support, into a seamless, self-serve experience. As our Automation Engineer, you'll join a team that are the More ❯

that’s seeking a Infrastructure Engineer to join their growing team. This is a hybrid role that blends complex technical escalations with project delivery and process improvement. The right candidate will be proactive, solution-focused, and passionate about automation and continuous improvement. You'll be involved in the full project … lifecycle, everything from scoping and planning to delivery and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers. If you're someone who enjoys working across multiple technologies and client environments, and thrives … you. Key Responsibilities: Solid experience as a 3rd Line or Senior Engineer in a Managed Service Provider environment Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades, and deployments Deep technical knowledge of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving More ❯