26 to 48 of 48 Remote Monitoring and Management Jobs in England

support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you. This is an ideal role for someone who wants to develop their skills … in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone … and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with More ❯

team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role for someone who wants to develop their … skills in a varied, client-focused environment. You’ll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives – so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support … via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets More ❯

Field IT Support Engineer – East Anglia Based Contract Personnel are working with one of the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector. The Field IT Support Engineer is responsible for on-site support and troubleshooting across our clients’ locations, installation and configuration of new devices, device upgrades, client on … boarding and assisting with IT and Telecoms projects How does the day-to-day look? Provide On-Site Support and Troubleshooting Respond and attend on-site as quickly as possible in emergency situations Scheduled Floor Walking Services Install new and upgraded IT and Telecoms Equipment Support the installations of IT, Networking and Telecoms Projects Support clients desk moves, internal office … moves and office relocations. Support the On-Boarding of new clients and existing clients’ new users and acquisitions Build in-person trusted relationships with our clients and make yourself invaluable. Keep our PSA/RMM and Documentation System up to date (ConnectWise) Provide on-site support and services to one of our key clients where you are based Provide support More ❯

Field IT Support Engineer – East Anglia Based Contract Personnel are working with one of the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector. The Field IT Support Engineer is responsible for on-site support and troubleshooting across our clients’ locations, installation and configuration of new devices, device upgrades, client on … boarding and assisting with IT and Telecoms projects How does the day-to-day look? Provide On-Site Support and Troubleshooting Respond and attend on-site as quickly as possible in emergency situations Scheduled Floor Walking Services Install new and upgraded IT and Telecoms Equipment Support the installations of IT, Networking and Telecoms Projects Support clients desk moves, internal office … moves and office relocations. Support the On-Boarding of new clients and existing clients’ new users and acquisitions Build in-person trusted relationships with our clients and make yourself invaluable. Keep our PSA/RMM and Documentation System up to date (ConnectWise) Provide on-site support and services to one of our key clients where you are based Provide support More ❯

Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based in Marlborough. They deliver high-quality, relationship-focused IT support to a loyal and growing client base across … small team (2–4 engineers), reporting directly to the Managing Director. This is an ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead , you’ll be responsible for the day-to-day operation of … the service desk, ensuring the team delivers prompt, professional, and effective support across a wide variety of technologies. You’ll still be hands-on technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentation. You’ll work closely with the Managing Director on technical direction, client management, and business improvements. More ❯

Benefits Are you a seasoned 3rd Line IT Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you. Were expanding our Technical Account Manager (TAM) Team , and were looking for a confident, customer-focused engineer … with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support youll be a trusted advisor and project leader for your clients. Whats on Offer? Competitive salary of £36,000 - £39,000 (based on experience) Office based, with some travel to client sites required Supportive team environment we value clear thinking, kindness, and collaboration … days annual leave Real variety work with different clients and solve a wide range of technical challenges Professional growth well support your development every step of the way Key Responsibilities of the 3rd Line IT Engineer : Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap Delivering 3rd line support (including on-site visits More ❯

Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first approach. We're … looking for a 2nd Line Engineer whos ready for that next step someone with the drive and capability to progress into a 3rd Line/Senior Engineer role, with full support and development along the way. The Opportunity This is an ideal role for a technically strong 2nd Line Engineer who wants to deepen their skills and step into more … advanced project work, escalations, and architecture discussions. Youll work alongside experienced 3rd line engineers and have access to structured development, hands-on mentoring, and real progression opportunities all while supporting a variety of clients and technologies in a dynamic MSP environment. Key Responsibilities Provide high-quality 2nd line support to clients across a range of industries Troubleshoot and resolve technical More ❯

+ Company Vehicle Posted: 1 day ago Category: Express Recruitment are delighted to be working with a well-established Business Service Provider, who promote an environment of individual growth and progression, are looking for an IT Support Engineer to join their team of professionals at their London-based office. The successful candidate will manage clients on a day-to-day … basis, visit clients on site to deliver exceptional IT support, and ensure all clients are up to date with their current IT licenses. Due to the positions travel requirements which is regionally across London and southeast areas, a full, clean UK driving licence is essential to apply for the role. Their ideal candidate will have strong 1 st & 2 nd … line IT support experience; be highly proficient with Microsoft Windows servers, Desktop platforms, and Office applications; and have a polite, analytical, and customer-centre approach. For the position, they are offering a competitive salary of up to c£35,000 per annum D.O.E and a generous benefits package including company vehicle, fuel card, work mobile phone and laptop, a pension More ❯

Senior IT Technician - MSP Hertford | 3 Days Onsite, 2 WFH £32,500-£37,500 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity … for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. What You'll Be Doing: Deliver 2nd/3rd line support across client systems-remotely and onsite. Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365. Configure and manage virtualised environments (Hyper-V, VMware). Perform server patching, system updates, and … software rollouts. Support LAN/WAN setups, VPNs, and network infrastructure. Maintain IT security, backups, and disaster recovery solutions. Assist with infrastructure upgrades and new tech implementations. Maintain accurate technical documentation and asset records. Provide guidance on cybersecurity and IT best practices. What You'll Bring: Proven experience in a 2nd/3rd line support role within an MSP. Strong More ❯

Senior IT Technician - MSP Hertford | 3 Days Onsite, 2 WFH £32,500-£37,500 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity … for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. What You'll Be Doing: Deliver 2nd/3rd line support across client systems-remotely and onsite. Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365. Configure and manage virtualised environments (Hyper-V, VMware). Perform server patching, system updates, and … software rollouts. Support LAN/WAN setups, VPNs, and network infrastructure. Maintain IT security, backups, and disaster recovery solutions. Assist with infrastructure upgrades and new tech implementations. Maintain accurate technical documentation and asset records. Provide guidance on cybersecurity and IT best practices. What You'll Bring: Proven experience in a 2nd/3rd line support role within an MSP. Strong More ❯

2nd Line Support Engineer Sevenoaks Up to £34k (DOE) Our client, a well-established Managed Service Provider (MSP) , is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, youll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects. Key … Responsibilities Provide 2nd line technical support for customers hardware, software, and network environments. Resolve tickets escalated from 1st Line and assist with complex queries. Respond to alerts from monitoring systems to deliver proactive support. Mentor and guide 1st Line Engineers. Document client environments and processes thoroughly. Perform on-site visits for support, installations, and maintenance. Deliver project work such as … infrastructure refreshes, migrations, disaster recovery, and virtualisation. Key Requirements: Minimum 18 months experience in an MSP environment (essential) Excellent understanding of Windows Desktop & Server environments. Strong knowledge of Microsoft 365 & Entra ID. Experience managing devices via Intune. Solid networking knowledge (DNS, DHCP, routers, switches, firewalls, APs). Understanding of mobile device support (iOS & Android). Familiarity with RMM tools and More ❯

My client is a well-established, award-winning IT & VoIP Telecoms Solutions provider with regional offices located across the South, East Anglia, Midlands and London. The Business has grown considerably over the past few years and they are deliver an outstanding service to a growing number of clients. With continuing growth, we are now looking for an experienced and highly … motivated IT Support Technician to support the existing team The main responsibility of the role is to deliver exceptional IT support by visiting and supporting their customers in the London and surrounding area. This role is highly customer-centric, and you will be the point of contact for customer escalations, addressing more complex issues and ensuring service delivery is in … requirements. This is a hands-on role, when busy you will need to engage on customer visits. You will need to be self-motivated arriving at customers early morning and ensuring the expected workload is completed. Some days will be long and there must be a willingness to work towards supporting our customers. In addition, a professional and can-do More ❯

Technical Support Engineer – Expanding IT Managed Services Company! Location: West London Salary: £38,000 – £45,000 + Benefits + Remote Working OptionsAre you a Technical Support Engineer ready to take your career to the next level with a genuinely exciting, fast-growing company? Our client is looking for someone talented and ambitious to join their expanding tech team that helps … forward-thinking businesses across London and the Southeast get the most out of their IT whilst enabling them to scale.As their Technical Support Engineer , you'll be the go-to person when things get tricky - stepping in to solve complex technical problems and making sure their clients get the help they need, when they need it. You'll get hands … on with Microsoft Intune and other cloud tools including SharePoint and Azure; keeping everything running smoothly behind the scenes. Day-to-day, you'll be setting up new users with their kit, running virtual setup sessions, keeping an eye on security threats, and making sure their technical guides are spot-on.To succeed as their Technical Support Engineer , you'll need More ❯

Support Engineer (1st to 3rd line) London based The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation 1st and 2nd line … Datto RMM, Ninja RMM etc) Has strong communication skills Work well under pressure For more information please apply asap Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. More ❯

from April 2026 fully on-site) The candidate will provide these services to the end customer: End-user device support (Windows/Mac desktops/laptops) 160 users Printer and peripheral troubleshooting Network patching and basic networking fixes Software installation and basic troubleshooting New user setup, movers and leaver offboarding Asset Management Ticket triage and escalation Candidates will need to … A fantastic culture of our client, winning awards for best places to work Their new office being redesigned Fantastic opportunity to start from the ground up with this client, and ultimately running their entire IT operation Fully supported by our 2nd and 3rd Line team Training and certification programme For more information please apply asap Edward Mann acts as an … employment business for temporary positions and an employment agency for permanent positions. Edward Mann is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. More ❯

be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer. The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites. Specific responsibilities include: Manage tickets through to escalation … or resolution and escalate unresolved tickets to 3rd Line when required. Support and educate other Service Desk Engineers IT Project delivery support Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Attending site to provide support and installations. Educating clients in how to … use our supported systems. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket. Complete 2nd Line Support Engineer tickets Experience/Qualification: Full Driving License Ticket System/Management Experience Windows/Mac Operating Systems Active Directory & Azure AD Network Trouble Shooting TCP/IP and general WAN/LAN Hyper-V & VM-Ware More ❯

be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer. The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites. Specific responsibilities include: Manage tickets through to escalation … or resolution and escalate unresolved tickets to 3rd Line when required. Support and educate other Service Desk Engineers IT Project delivery support Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Attending site to provide support and installations. Educating clients in how to … use our supported systems. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket. Complete 2nd Line Support Engineer tickets Experience/Qualification: Full Driving License Ticket System/Management Experience Windows/Mac Operating Systems Active Directory & Azure AD Network Trouble Shooting TCP/IP and general WAN/LAN Hyper-V & VM-Ware More ❯

1st Line Service Desk Analyst Location: Central London Salary: Up to £30,000 (DoE)Are you someone who enjoys solving problems, helping people and working with the latest technology? We are looking for a 1st Line Service Desk Analyst to join one of the highest ranked Managed Service Providers in the UK and Europe, where every day is different and … chance to build your skills.As a 1st Line Service Desk Analyst , you will be on the front line of IT support, ensuring customers get the help they need quickly and effectively. You will work in a fast-paced environment, dealing with a variety of technologies, and developing your expertise through collaboration with a skilled and experienced team.What you will be … doing as a 1st Line Service Desk Analyst : Acting as the first point of contact for IT support, responding to calls, emails and tickets through Autotask Diagnosing and resolving first line issues within agreed SLAs Taking ownership of tickets from start to finish while keeping customers updated Liaising with third party vendors when an escalation is required Recording all actions More ❯

Working) Salary: Up to £40,000 Are you a confident IT Support Engineer with experience across 1st to 3rd Line? Love getting out from behind the desk, meeting clients, and solving problems on-site as well as remotely? If you're looking for variety, autonomy, and exposure to a wide range of tech, this one’s for you. We're … to deliver hands-on technical support to their diverse client base across the local area. What you’ll be doing: Providing on-site support at client locations around Cheltenham and Gloucestershire, tackling networking, infrastructure and user support issues. Delivering remote helpdesk support (1st to 3rd Line) from the office, troubleshooting everything from Office 365 and Windows Server to networking and … backups. Acting as a trusted technical partner to clients, building relationships, spotting opportunities for improvement, and representing the business in a positive light. Working on a wide variety of environments, every day is different, and you'll be exposed to multiple industries and setups. Tech you’ll work with: Windows Server (2016/2019/2022), Active Directory, Group Policy More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their … customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed … processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to More ❯

Support Engineer (MSP) Ormskirk £27 32k plus Medicash, free parking, + more benefits The Opportunity for you Are you currently working at 1st or 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their … support team. Youll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction. The service desk manager strongly encourages the development of his team and is keen for his … employees to constantly upskill and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. This company has seen one of their staff member progress from apprentice right the way through to service desk manager! Ideally, wed be looking for someone who has: * Previous experience in either a support desk or customer facing role * Windows More ❯

IT Support Advisor - Telecoms Crawley, UK£30,000 - £40,000 DOEFull-time | Permanent Are you a proactive and technically skilled IT Support Advisor ready to take your career to the next level? We're seeking a talented individual to join our fast-paced telecoms team, where you'll play a key role in delivering high-quality 1st and 2nd line … to a growing customer base. As an IT Support Advisor , you'll work closely with our support desk, managing a wide range of support tickets while ensuring clear communication and resolution for clients. You'll also be involved in onboarding new customers, conducting occasional site visits, and helping optimise IT systems and services. This is an exciting opportunity to work … with a broad tech stack including Windows, Microsoft 365, Azure, networking tools, and security platforms. To thrive as an IT Support Advisor , you must have hands-on experience with Windows 10/11, Active Directory, Microsoft 365, Intune, and Azure. A strong understanding of DNS/DHCP, routers, switches, and firewalls is also essential. Knowledge of tools like RMM platforms More ❯

looking for a talented IT Service Desk/Helpdesk Analyst to join their team based in Central London due to growth. The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include resolving basic queries such as onboarding/offboarding and permissions, deployments, networking … a candidate with proven helpdesk/service desk experience, ideally in an MSP, with a high ticket resolution rate. Some exposure to project work including office relocations, data migrations, and booking couriers for client equipment is desirable. Broad technical knowledge should include solutions such as ConnectWise, RMM systems (Asio/Addigy), Mac & Windows OS, Active Directory/Azure Active Directory … MDM Software (Intune, Addigy, Jamf, Apple Business Manager), Encryption (Bitlocker & FileVault), 2-factor authentication solutions (Duo, Google, Microsoft 365), Anti-virus deployments (Webroot & SentinelOne), email filtering (Proofpoint, Mimecast, Mesh), and general networking (IPv4 & DNS). The ideal candidate will be an IT graduate or hold relevant industry certifications (ITIL, MTA, MCSA, MCSE, CCNA or similar), though these are not essential. More ❯