Remote Monitoring and Management Jobs in England

76 to 100 of 105 Remote Monitoring and Management Jobs in England

Engineer - Level 2 Help Desk (Field/Office)

Taunton, England, United Kingdom
ZipRecruiter
Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position is in the professional services department. The professional services department installs, configures, and designs solutions to meet clients’ needs. Engineers at RetroFit are experienced, hardworking individuals who enjoy working on technically challenging projects and service offerings. They are well-rounded professionals passionate about emerging … technology, with strong customer service and communication skills. The position requires extensive travel to our client sites, with a company-provided RetroFit van, gas card, cell phone, and laptop. Key Areas of Responsibility Perform routine onsite helpdesk services. Plan and implement solutions using the latest technology. Deploy workstations, printers, switches, servers, backup appliances, wireless networks, etc. Configure, manage, and troubleshoot … routers, switches, and firewalls. Provide innovative technical solutions to complex hardware and software problems. Communicate effectively with internal and external customers. Articulate problems and solutions clearly to clients via phone, email, and in person. Serve as the technical point of contact on customer engagements and internal projects. Complete projects and tasks on time and within budget. Understand SLAs in a More ❯
Posted:

Azure 3rd Line Engineer

Swindon, Wiltshire, South West, United Kingdom
Hybrid / WFH Options
Set2Recruit
Azure 3rd Line Engineer (Managed Service Provider) Job Title: Azure 3rd Line Engineer Salary: £55,000 £60,000 DOE Role Overview We are looking for an experienced and highly skilled Azure 3rd Line Engineer to join our technical team within a dynamic and fast-paced Managed Service Provider (MSP) environment. This role will focus on advanced support of Microsoft Azure … based solutions for multiple clients across a range of industries. Key Responsibilities Provide expert 3rd line support for Microsoft Azure environments, hybrid cloud systems, and core infrastructure services. Respond to and resolve escalated technical incidents and service requests Monitor and maintain the health, performance, and security of cloud and hybrid systems. Implement and support identity and access management using Azure … AD, conditional access, and MFA. Work closely with the Projects and Security teams on cloud deployments, patching strategies, and compliance (e.g. Cyber Essentials Plus, ISO 27001). Liaise with vendors and escalate issues where necessary to Microsoft or third-party support teams. Support the technical enablement of junior staff and provide mentoring when required. Essential Skills & Experience Proven experience in More ❯
Employment Type: Permanent, Work From Home
Salary: £60,000
Posted:

Senior IT Support Engineer

Bristol, Somerset, United Kingdom
Experis IT
Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop … Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune. Scripting & Automation … Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 50,000 Annual
Posted:

Senior IT Support Engineer

Bristol, Gloucestershire, United Kingdom
Experis
Salary Range: (Apply online only) + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop … Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune. Scripting & Automation … Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 50,000 Annual
Posted:

Senior IT Support Engineer

Bristol, Avon, South West, United Kingdom
Experis
Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop … Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune. Scripting & Automation … Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy More ❯
Employment Type: Permanent
Salary: £50,000
Posted:

Senior IT Support Engineer

Bristol, England, United Kingdom
Experis - ManpowerGroup
Bristol Salary Range: £30000- 50000 + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop … Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune. Scripting & Automation … Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy More ❯
Posted:

Network Engineer / MSP

West London, London, England, United Kingdom
Oscar Technology
DOE Job Type: Full-time | Permanent Industry: Managed Service Provider (MSP) Overview: We are a growing Managed Service Provider based in West London seeking a skilled and motivated Network Engineer to join our technical team. You'll work across a diverse client base, managing and supporting network infrastructure, delivering project work, and providing high-level support. This role offers an … excellent opportunity to work in dynamic environments and further your career in a fast-paced MSP setting. Key Responsibilities: Deploy, configure, and support routers, switches, firewalls, and wireless access points Troubleshoot network issues across Layer 1-3 in client environments (on-site and remote) Configure VPNs (site-to-site and client-to-site), firewalls, and network security appliances Monitor network … health using RMM tools (e.g., Auvik, ConnectWise, N-able) Implement VLANs, manage routing, and optimise network performance Design and support Wi-Fi networks, ensuring signal strength and stability Assist with cloud network integration (Azure/AWS), including hybrid setups Document client networks, changes, and project work to a high standard Provide occasional on-site support across London and participate in More ❯
Employment Type: Full-Time
Salary: £42,000 - £50,000 per annum
Posted:

Senior IT Support Engineer

London, England, United Kingdom
Experis
Salary Range: (Apply online only) + Benefits Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop … Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper?V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure : Own administration of Microsoft?365, Azure, and Intune. Scripting & Automation … Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy More ❯
Posted:

3rd Line IT Support

London, England, United Kingdom
JR United Kingdom
Social network you want to login/join with: About the Role At the heart of my client’s technical operations is a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This role combines deep technical expertise with proactive leadership, solving complex problems daily and … ensuring continuous service improvement. You will support, design, and build systems, acting as the final escalation point for the 1st and 2nd line teams. Your insights and calm approach are vital when tackling tough issues. Your weekly tasks may include project planning, site visits for network upgrades, or collaborating with sales on technical solutions. You should be comfortable communicating with … both technical teams and non-technical stakeholders. This role emphasizes not only fixing problems but also preventing them through maintaining processes, monitoring, security, and efficiency improvements. You will document procedures, mentor colleagues, and contribute to internal training, all while ensuring excellent customer service and meeting SLAs. Technical decisions you make will impact real businesses, whether answering support calls, scripting automation More ❯
Posted:

2nd Line Support

Shoreditch, London, United Kingdom
LJ Recruitment
thrives on solving complex technical issues in a fast-paced, service-driven environment. Based full-time at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs … Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum … Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and More ❯
Employment Type: Permanent
Salary: £30000 - £38000/annum
Posted:

2nd Line Support

Hackney, London, United Kingdom
LJ Recruitment
thrives on solving complex technical issues in a fast-paced, service-driven environment. Based full-time at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs … Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum … Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL/MySQL, SaaS, HaaS, and hybrid cloud environments Azure and/or AWS certification preferred Enthusiastic about learning, adaptable to change, and More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 38,000 Annual
Posted:

IT Apprenticeship

Rotherham, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Purpose Working under supervision as part of a busy IT department to gain skills and experience through on the job training and working towards an IT qualification. To contribute to the provision of first- and second-line technical support for all AMG Chrome employees across UK and U.S. locations. Duties Troubleshoot and resolve hardware, software, and network issues via remote … tools and occasional on-site visits to other locations. Communicate with internal employees through Teams, email and Phone and Face to Face where possible. Work towards internal SLAs for users. Maintain and support Microsoft technologies, including Microsoft 365, Teams, SharePoint, Windows OS, and related applications. Support the setup, upgrades and maintenance of user accounts, devices, and IT assets. Carry out … routine support i.e. Password resets, installs and upgrades. Work collaboratively with other IT team members to deliver consistent and effective services. Ad hoc support the internal Bespoke systems Assist in onboarding/offboarding processes, ensuring all IT systems are correctly configured. Resolve issues through troubleshooting utilising our internal RMM System Ninja, Team Viewer etc Document issues, solutions, and processes to More ❯
Employment Type: Advanced apprenticeships
Salary: £18,000
Posted:

2nd Line Support Engineer

Hartlepool, England, United Kingdom
Claritas Solutions Ltd
If you’re ready to step into a role that gives you real responsibility, variety, and progression, this could be the opportunity you’ve been looking for. This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. … Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things done right. About Your Role: If you enjoy working across a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right … at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along the way. You’ll also play an active role in audits, project work, and client recommendations—so there’s plenty of scope to stretch your More ❯
Posted:

Senior IT Technician

London, United Kingdom
TECHSAPIENS LTD
Job Summary We're looking for a senior Senior IT Technician to join our team. The role will be split between the following areas: Projects: network, infrastructure and cloud implementations for our small & midsize clients. NOC: Managing and improving our NOC function using RMM, MDM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line … desk engineers. Technical Skills You will have broad experience across the following tech stack that gives you the ability to participate in all stages of projects including high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of … the team. Networking skills across routing, switching & WiFi to design, build and support networks serving 10 users to 2,000 users. Subject matter expert level knowledge of VLANs, HA protocols and WiFi setup and troubleshooting using multiple vendors including Cisco, Meraki, Unifi and Mikrotik. Windows Server including virtualisation with Hyper-V Storage in a virtualised environment Database familiarity with MS More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Engineer

London, England, United Kingdom
Hybrid / WFH Options
Helloklyk
Get AI-powered advice on this job and more exclusive features. LOCATION: Hybrid - North West London/Working from Home JOB TYPE: Full-Time, Permanent WORKING HOURS : 40 Hours per week, Monday to Friday About Klyk At Klyk (B-Corp Certified) we are on a mission to remove waste from the IT Vertical for businesses. Our Circular IT approach turns … reducing the cost of ownership of IT hardware by up to 60% as well as reducing the carbon footprint by up to 80%. We combine the full lifecycle management of IT assets with an IT support & Cyber security wrap as well as providing a full suite of IT Advisory services including Cyber Advisory & AI Advisory. Klyk works with leading … startup names including B Lab UK, Wild, THIS, Field Energy and SURI. The business was founded by tech entrepreneur Asad Hamir & cyber expert Zahid Khimji. The Role We are looking for an IT Engineer to provide outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments More ❯
Posted:

IT Support Specialist (Field-Based)

Bedford, England, United Kingdom
Hybrid / WFH Options
Babble
benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Job Description Join Our Dynamic Team as a Field Engineer - Tech Team Be the onsite presence for … Babbles Tech delivery providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high priority outages and assisting with project works/installations. Keep customers downtime to a minimum by troubleshooting, diagnosing and resolving IT issues, whilst working alongside other teams in the business. Accountabilities And Deliverables Complete … Technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days as well as site audits and documentation. Troubleshoot, diagnose and resolve IT issues efficiently within a timely manner to reduce downtime. Assisting project team with migrations and deployments. Act as point of contact for technical issues and queries whilst on More ❯
Posted:

Service Desk Engineer

Central London, London, United Kingdom
1TECH STAFFING LIMITED
London Up to £32,000 Are you a confident Service Desk Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? Were working with a leading MSP based in Central London thats looking for a proactive and ambitious Service … experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools likeConnectWiseor similar RMM/PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals … DNS, DHCP, VPNs - basic level) Excellent customer service skills Proactive and can do attitude Real team player qualities If you're ready to take on a new challenge and have what my client is looking for please apply for immediate consideration. More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

2nd Line Support Engineer

London, United Kingdom
1 Tech Staffing Ltd
2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular … joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly … Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum
Posted:

2nd Line Engineer

Central London, London, England, United Kingdom
1TECH STAFFING LIMITED
2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular … joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly … Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft 365, Azure, and Windows Server environments Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek Assist with the onboarding of new clients and contribute to infrastructure projects Liaise directly with clients, providing updates and delivering high-quality customer service Use ConnectWise More ❯
Employment Type: Full-Time
Salary: £35,000 - £40,000 per annum
Posted:

1st Line Engineer

London, United Kingdom
Hybrid / WFH Options
Context Recruitment
1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an … providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems … and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this More ❯
Employment Type: Permanent
Salary: £28000 - £32000/annum
Posted:

1st Line Engineer

London, South East, England, United Kingdom
Hybrid / WFH Options
Context Recruitment Limited
1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an … providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems … and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this More ❯
Employment Type: Full-Time
Salary: £28,000 - £32,000 per annum
Posted:

3rd Line Engineer

London, England, United Kingdom
ZipRecruiter
Central London that’s seeking a 3rd Line/Projects Engineer to join their growing team. This is a hybrid role that blends complex technical escalations with project delivery and process improvement. The right candidate will be proactive, solution-focused, and passionate about automation and continuous improvement. You'll be involved in the full project lifecycle, including scoping, planning, delivery … and post-implementation support. You’ll also act as a senior escalation point for the 1st and 2nd Line teams, helping to mentor and guide junior engineers. If you're someone who enjoys working across multiple technologies and client environments, and thrives when driving technical standards forward, this could be the ideal next step for you. Key Responsibilities: Solid experience … as a 3rd Line or Senior Engineer in an MSP environment Proven track record in delivering infrastructure and cloud projects, including migrations, upgrades, and deployments Deep technical knowledge of Microsoft 365, Azure, Windows Server, and networking A genuine passion for automation and improving technical processes (PowerShell, scripting, Logic Apps) Strong experience with ConnectWise (ticketing, RMM, documentation systems) Excellent communication skills More ❯
Posted:

First Line Support

Exeter, England, United Kingdom
Searchability®
Who are the client? Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to gain hands-on experience across a range of IT systems and services. What will you be doing? As a … 1st Line Support Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You'll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed. What will you need? At least 1 year’s experience in a helpdesk or IT support … role Good working knowledge of Windows 10/11 and basic Windows Server environments Experience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint) Basic networking knowledge (TCP/IP, DNS, DHCP) Excellent communication and customer service skills A proactive and organised approach to problem solving Full UK driving license and access to a vehicle Confidence to work independently and travel More ❯
Posted:

2nd Line Support Engineer

Lancaster, Lancashire, United Kingdom
In Technology Group
Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to a diverse range of clients across the North West and beyond. Our mission is to provide reliable, proactive, and future-proof IT solutions that empower our clients … to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated support queries, managing complex IT issues, assisting with project delivery, and contributing to continuous improvement of our support processes. You will work … closely with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd line engineers and direct liaison with clients for high-priority incidents. Configure, deploy, and maintain More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

1st Line Engineer

London, England, United Kingdom
Hybrid / WFH Options
The Thought Exchange, LLC Center for Personal Achievement
days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 1st Line Engineer - IT Managed Services - London (flexible working - mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent … basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home … Counties. You'll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client More ❯
Posted:
Remote Monitoring and Management
England
10th Percentile
£24,750
25th Percentile
£29,000
Median
£33,000
75th Percentile
£39,250
90th Percentile
£42,400