1 to 25 of 31 Service Catalogue Jobs in England

what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Head of Service Management. Reporting directly to the Chief Technology Officer (CTO) and serving as a key member of the Digital Policing Senior Management team, the Head of Service Management … operational and delivery metrics, and the timely fulfilment of customer commitments to the highest quality standards. What you'll do Structure all Digital services within a Service Catalogue defining ownership, accountability, service users, technical components, commercial elements, and SLAs, supported by service recovery and disaster recovery plans. Develop and implement IT service … education or equivalent experience, strong understanding of ITIL and other service/quality management frameworks, knowledge of digital transformation techniques, and proven experience in service catalogue management. You will have demonstrable experience in influencing and stakeholder management, the ability to persuade effectively at various organisational levels, a good understanding of IT service delivery More ❯

to £53,393 per annum Contract type: Permanent Hours: Full time, 37 hours per week Closing Date: Monday 21st July 2025 This is an exciting opportunity for a Service Delivery Manager to join a dynamic, customer-led organisation that values innovation, collaboration, and high-quality service delivery. As a Service Delivery Manager, you'll … than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As a Service Delivery Manager, you will play a critical role in aligning IT services with business priorities by building strong, service-focused relationships with senior stakeholders. You will be … responsible for ensuring consistent, high-quality service delivery that meets or exceeds agreed performance levels. Acting as the key point of contact for all service matters, you will proactively manage performance, drive continuous improvement, and support strategic goals, making you central to maintaining customer satisfaction and operational excellence. What you'll be doing Build and maintain More ❯

conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯

in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes … to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure More ❯

transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills … Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯

technology services are designed, delivered, and evolved to meet operational goals and business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams … to ensure operational readiness and full lifecycle support is embedded in service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service … boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service More ❯

party vendors and internal teams. Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring. Incident and Request Management Respond to and resolve BAU tickets and service requests in line with ITIL best practices. Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity. Project Involvement Contribute to the … IT service management team Managed service providers External suppliers Trust IT Use Duties and Responsibilities Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools Support of the back-up and server platform Responsible for the daily safe transportation of … hardware Provide rapid response to hardware/software failure incidents between sites Assist in change & service transition for the back-up and server platform service catalogue Maintenance of infrastructure back-up platform and hardware Provide a 3rd line resolution path for service requests including incidents Person Specification Qualifications Essential Educated to degree level More ❯

digital infrastructure that underpins the essential services of the Office of the Police, Fire and Crime Commissioner (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS). This is more than just a support role-it's an opportunity to be part of a forward-thinking, multi-agency ICT service that's … committed to innovation, collaboration, and public service excellence. Key responsibilities: Delivering high-quality server, storage and cloud platform implementations and support to end users, key stakeholders and project delivery teams, across the organisations. Build, configure, and maintain ICT hardware and virtual hardware to meet operational … needs. Respond to service desk calls and requests with professionalism and efficiency. Support the delivery of ICT services in line with performance targets and service catalogue commitments. Contribute to project work and commissioned tasks, including occasional fieldwork and out-of-hours support. Collaborate with colleagues across ICT to ensure a seamless, "one service More ❯

requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯

requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service More ❯

Role: Service Transition Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of ServiceNow an advantage. Ability to More ❯

delivery and cybersecurity Build and configure workflows, automations, APIs, and integrations Drive process improvements and efficiency gains across teams Lead platform audits, asset management, service catalogue updates Support training, documentation, and knowledge-sharing culture What you'll bring as the D365 Power Platform Lead: 5+ years of team leadership/management experience Hands-on experience … business solutions Knowledge of security principles and compliance best practices Skilled in platform governance, auditing, and performance monitoring Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use More ❯

to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and service catalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯

operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational More ❯

risk in the delivery of ICT solutions. The role also has responsibility for managing and improving the ICT Support desk offering, developing and introducing a comprehensive service catalogue in line with ITIL best practices. Improving and increasing the level of self-serve capabilities following ITIL guidelines along with other initiatives to improve the overall ICT support experience More ❯

pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform One … fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop and execute comprehensive commercial strategies that align with company objectives, including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations:Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development … ensuring seamless digital customer experiences. Client Engagement:Maintain and grow existing client accounts, ensuring high retention, low churn, and maximising upsell and cross-sell opportunities across the full service catalogue. Financial Performance:Support the group IT MD by taking responsibility for contribution to EBITDA for Sheffield (gross margin less direct labour), monitoring revenue, margin, and profitability of customers More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military More ❯

setup, service catalog, workflow administration, reporting, and integrating modules like Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalo More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

the Bank's operational resilience and continuity arrangements. Key Responsibilities will include: Conducting and maintaining detailed mapping of business processes, people, and third parties. Maintaining the service catalogue and associated mapping. Developing a strong understanding of the business systems, assets and processes. Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems/… days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance More ❯

team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team Leaders to maintain high service standards and meet SLAs. We're looking … for someone with: A logical, methodical approach to troubleshooting Excellent communication and customer service skills A collaborative mindset and a proactive attitude If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you. *Please note, we have 2 vacancies available for this role. 1 will … needs and lifecycle management. Contribute to Knowledge Management by creating and updating comprehensive system and process documentation using best practice standards. Assist in the development and maintenance of service documentation as defined in the Service Catalogue. Coordinate and manage the secure decommissioning of redundant ICT equipment, ensuring compliance with Waste Electrical and Electronic Equipment (WEEE) regulations More ❯

fostering a high-performance and digitally enabled culture. Commercial Strategy: Develop and execute comprehensive commercial strategies that align with company objectives, including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations: Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development … ensuring seamless digital customer experiences. Client Engagement: Maintain and grow existing client accounts, ensuring high retention, low churn, and maximising upsell and cross-sell opportunities across the full service catalogue. Financial Performance: Support the group IT MD by taking responsibility for contribution to EBITDA for Sheffield (gross margin less direct labour), monitoring revenue, margin, and profitability of customers … or threats, providing insights to inform commercial decisions. Technical Collaboration: Work closely with technical and operations teams to ensure client requirements are met, solutions are delivered seamlessly, and service quality is maintained. Revenue Operations (RevOps) Leadership: Following group policy and tools for revops implement and oversee the RevOps framework for Sheffield sales, aligning sales, marketing, customer success, and More ❯