1 to 25 of 33 Service Catalogue Jobs in England

build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong intake and triage controls, with clear priority/severity definitions … excellent reactive response. Define the PETO TechOps model, standardising incident, problem and change processes and integrating change enablement with JSM/Service Catalogue guardrails to reduce change failure rate. Build and maintain a knowledge base and operability standards—runbooks, playbooks, ownership models, on‐call readiness—to support ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central … assess current operating and governance models and define future service and transition operating models. You will develop SLAs, KPIs, service catalogue pricing, and operational support requirements. You will manage service related RAID items including exclusions, constraints, and single points of failure. You will ...

Workplace. Using the capability of the ServiceNow platform, we design services that feel simple, intuitive and consumer grade - especially across the Service Catalogue, Employee Centre, and ITSM journeys. Your work will directly impact how tens of thousands of colleagues raise technology requests, access information, and receive support. … What you'll do Design & deliver high quality ServiceNow enhancements Build and improve Service Catalogue items, ensuring clear fulfilment flows, accurate data handling, and smooth colleague experiences. Develop features, widgets, and tailored experiences within Employee Centre, helping colleagues find information quickly and navigate with ease. Enhance ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move … . Ensure monitoring, integrations, access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams ...

setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such … service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance ...

meaningful projects that have a lasting impact. Due to a large-scale digital transformation, they are keen to appoint an experienced IT Service Deliver Manager to be based out of the Bedford offices paying a salary range of £55,000 to £60,000. As the IT Service … Technology department, business stakeholders, and third parties. Lead implementation and continuous improvement of ITIL based processes Maintain and develop the IT service catalogue and IT service desk capability Provide regular reporting on service performance Manage the service transition of new systems ...

agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility … Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need ...

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 + package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual … services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles ...

investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear resolution … Android) Experience in a customer-facing role Hands-on experience supporting mobile devices in a corporate environment Experience within an enterprise or managed service environment (Service Desk, NOC, etc.) Ability to manage high-impact incidents and interact with senior technical stakeholders Experience using monitoring and event ...

play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize IT@LBG workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic … needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity ...

Reporting Service Design Lead - Digital PMO/Reporting-as-a-Service Location: Hybrid - 2-3 days a week onsite in Warrington (travel/expenses will be covered) Permanent Salary: Depending on experience Our client is expanding its Digital PMO capability and is seeking a Reporting Service … reporting reflects true delivery reality. Design the Reporting Operating Model Define and evolve the Reporting-as-a-Service model-service catalogue, processes and roles. Align reporting to governance cadence, delivery needs and PMO enablement layers. Design integrated reporting structures across schedule, cost, risk and change. ...

Reporting Service Design Lead About Movar At Movar, we understand that project delivery is getting increasingly complex. Since 2013, we’ve been helping companies of all sizes improve the way projects are delivered. Our mission is to be the number one provider of innovative project solutions, driven … just system outputs. Design the Reporting Operating Model Define and evolve the Reporting-as-a-Service model , including service catalogue, processes and roles. Shape how reporting aligns to governance, delivery and enablement layers within the Digital PMO. Design reporting structures that integrate schedule, cost, risk ...

best talent to place, now. The role: The Tech Bar Supervisor is responsible for the day-to-day leadership, performance, and service quality of the on-site Tech Bar. The role ensures a high-touch, premium IT support experience, acting as the bridge between walk-up support, scheduled … escalation point for complex walk-up issues, VIP requests, or service concerns. Ensure TechBar services align with the agreed service catalogue, including device support, onboarding, troubleshooting, and coaching sessions. Monitor demand, footfall, appointment volumes, and peak usage to proactively adjust staffing and processes. Maintain ...

adoption of central services and drives alignment to a single security services vision. • Define, maintain, and regularly review the security services service catalogue and SLAs, clearly articulating what “good” looks like. • Integrates AI and modernises security operations using latest technologies. • Ensure security operations support organisational resilience … disaster recovery objectives. • Collaborate across verticals with the GCS Leadership Team. Operations & Service Delivery • Oversee daily operations of technical security functions, working collaboratively with the SOCs to provide 24/7 visibility and threat detection ensuring services are resilient, risk-aware, and aligned with business needs. • Regularly review ...

practices, CI/CD pipelines Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow ...

security good practices, guidelines, compliance and standards. Provide security assurance support on Computacenter projects and designs. Provide support and guidance to the Computacenter Service Teams on security matters. Creation of compliance artefacts pertaining but not limited to, policy review, security schedules and security design requirements. Deliver security assurance … security assurance requirements including maintaining accreditation certification. Deliver security assurance support and advice during pre-sales and transition Support the companys service catalogue in the development of new products and service options. Represent Cyber Assurance in any respective Governance & Cyber Security forums W hat youll ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...

technology and managed collaboration services. They are looking for a high-calibre Head of Global Managed Services to spearhead the evolution of their service department into a world-class, product-led revenue engine. This isn't just about keeping the lights on; it s a strategic leadership seat … focusing on scaling recurring revenue, protecting margins, and driving global profitability. Service Innovation: Lead the "productisation" of the service catalogue turning technical support into scalable, high-value offerings like concierge VIP assistance, automated system auditing, and digital estate management. Market Expansion: Drive a "land ...

REST, SOAP, MID Server, and Integration Hub Configure and customize: Workflows/Flow Designer Business Rules UI Policies and UI Actions Forms and Service Catalog Develop inbound and outbound integrations with third-party systems Support data migration, transformation, and validation activities Perform unit testing, system testing, and support ...

Decide optimal approaches to detect, investigate, and respond to threats. Develop processes, governance, and ways of working for target operating models and service catalogues. Support research to stay ahead in cybersecurity practices. Collaborate with engineers and threat hunters to analyse data and drive strategy/continuous improvement. Create ...

Strong working knowledge of ITSM/PSA platforms (Halo would be an advantage). Experience configuring workflows, automations, forms, dashboards, and service catalogue structures. Strong analytical thinking, problem solving skills, and attention to detail. Ability to interpret business processes and translate them into system logic. Clear communication ...

ServiceNow implementations. Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM. Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation. Good knowledge of Agile delivery practices such as Scrum or Scaled Agile. ServiceNow Certified System Administrator required. 2+ ServiceNow CIS certifications ...

Deep understanding of ServiceNow platform architecture and data model Module Exposure (Strong Experience Across Multiple) ITSM (Incident, Problem, Change, Request, CMDB) ITOM (Discovery, Service Mapping, Event Management) ITBM/SPM (Demand, Project, PPM) CSM HR Service Delivery SecOps/GRC (desirable) Experience Platform, Service ...

platform operates and is adopted across the business. Platform strategy & positioning -Defining platform boundaries (what’s in/out), service catalogue (e.g., storage, search, signing, templates), and adoption model; Technical product fluency (architecture-level) - Storage tiering (active documents/archive), versioning to archive, integration/orchestration patterns ...

stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports, dashboards, and performance analytics ...