1 to 25 of 99 Service Delivery Manager Jobs in England

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards … timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs … are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT … environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service More ❯

Role : Service Delivery Manager – Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Role : Service Delivery Manager – Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Role : Service Delivery Manager - Public Sector Contract Rate : Up to £650/day (Inside IR35) Clearance : Active SC clearance required to start Contract Duration : Until 31st July 2026 Location: London, Birmingham, or Glasgow Working Model: Hybrid On-site requirement: 1 day per month at client site Quarterly planning event: Mandatory 2-day attendance in Birmingham Role Overview … We are seeking an experienced Service Delivery Manager to oversee the delivery of managed service contracts within a public sector environment. You will act as the primary point of contact for service delivery, ensuring performance meets agreed SLAs, managing internal and external resources, and driving continuous service improvement. Key Responsibilities: Manage service delivery to meet client SLAs, budgets, and quality standards Produce service reports and manage incidents, problems, and changes Liaise with internal teams and subcontractors to ensure seamless service delivery Maintain strong client relationships and act as a point of escalation Monitor performance and customer satisfaction, implementing recovery plans as needed Oversee financial health of the More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Service Delivery Manager - Hospitality - Up to £85,000 plus benefits - London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes - particularly Incident, Problem, Change, and Service Level Management - and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link … between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. … Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and More ❯

ervice Delivery Manager - South Location: On-site, in commuateable distance to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency … and ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand … image and high-quality service standards (vans, workshops, staff) Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience More ❯

and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our platform implementation, service delivery and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock measurable … in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role This is a pivotal role with responsibility for the implementation, service transition, and ongoing service delivery of Tracker’s SaaS platform across selected customers. The role holder will own the customer journey from initial SaaS platform implementation through … to steady-state operation and maturity. You will manage end-to-end implementations, ensuring systems are successfully deployed, adopted, and supported, while maintaining high standards of service governance, performance, and customer success. You will be equally adept at “rolling up your sleeves” to configure and deliver solutions, establishing effective service operations, and acting as the customer’s trusted More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You'll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of … service performance, supplier management, and continuous improvement - ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a … diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs More ❯