Basingstoke, Hampshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, ServiceDesk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDeskAnalyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/ServiceDeskmore »
Support Analyst, ServiceDesk, 1st line, COR5802 An excellent, award winning company seeks a Support Analyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDeskAnalyst will be based full-time in the office in Luton. The Company The Support Analyst/ServiceDeskmore »
High Wycombe, Buckinghamshire, South East, United Kingdom
Charles Simon Associates Ltd
ServiceDeskAnalyst (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) Permanent High Wycombe Charles Simon Associates are currently looking for an ServiceDeskAnalyst on a permanent basis for our global business based … supporting EPOS/POS systems on a daily basis Location: High Wycombe Salary: Up to £32,000 per annum Skills/Requirements for the ServiceDeskAnalyst: Previous experience of working and supporting EPOS/POS systems is vital Any previous servicedesk or remote … support, ideally Windows 10 and/or 11 Good network troubleshooting around DNS, DHCP LAN/WAN support experience Start date is ASAP The ServiceDeskAnalyst will be responsible for: Providing technical support to staff via phone or email as first point of contact while following more »
A great opportunity has arisen for an experienced ServiceDesk Analyst. Working as part of a larger team, the ServiceDeskAnalyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but … rewarding position at L&Q, the duties of ServiceDeskAnalyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate ServiceDesk records. You will provide a high … level of customer service to end users virtually and face to face. We are looking for a customer service driven ServiceDeskAnalyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate more »
frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT ServiceDeskAnalyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT ServiceDeskAnalyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »
IT ServiceDeskAnalyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT ServiceDeskAnalyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis. IT ServiceDeskAnalyst/1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop applications and technologies. • Assist the ServiceDesk Delivery Manager in the triage of tickets, including: • Serving as the end user advocate, maintaining regular … progress and notify them of any impending changes or agreed outages. • Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. • Prioritise service incidents and tickets to the ServiceDesk Analysts following established procedures - Including assigning tickets more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
We are currently recruiting a ServiceDeskAnalyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding ServiceDesk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a ServiceDeskAnalyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support … duties for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen more »
Rotherham, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
IT ServiceDeskAnalyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT ServiceDeskAnalyst (1st line) Position :IT ServiceDeskAnalyst (1st line) Location :Rotherham, S61 1AJ Contract type :Permanent, full time Rate : £23,690 per annum This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation. As an IT ServiceDeskAnalyst with Exemplar Health Care, youll work alongside a second IT ServiceDeskAnalyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries. About Exemplar Health more »
Role: ServiceDeskAnalyst Location: London, UK Role Type: Permanent Job Description: ServiceDesk Agent L2 ServiceDeskAnalyst provides phone, remote control and desktop support to users on day-to-day issues involving, Windows 10, Office 365 and other business applications. … ServiceDeskAnalyst will be responsible for providing hardware and software support for all company assets including Surface Pro, laptops, monitors, peripherals, multifunctional printers/copiers and video conferencing equipment. Basic Network understanding to troubleshoot issues relating to LAN. Knowledge on O365 suite. Working in business hours … Citrix, GoToAssist or similar. Understanding of hardware devices such as laptop\Surface Pros \ Surface Hub\Meeting Room Equipment. Key Responsibilities Provide Day to Day ServiceDesk Support services. Face to face floor walk and ServiceDesk support on a rotational basis. Analyze, document, and escalate all more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
ServiceDeskAnalyst Our client is looking for an experienced ServiceDeskAnalyst to join their team based near Reading on a permanent basis. You will be rewarded with a good salary, as well as a brilliant benefits package including annual leave, pension scheme … scheme, training and development, funding for personal qualifications and many, many more perks! You will provide first line IT support as part of the ServiceDesk team and you will be responsible for triaging and assigning support calls for the wider IT team as well as providing first …/laptops. Face to face and telephone support for users across the group is also required for a range of hardware and software issues. ServiceDeskAnalyst – Key Skills: Technical experience with systems networking, databases, and user support Experience providing support with Microsoft operating systems and Office more »
ServiceDeskAnalyst Our client based in South Manchester is currently looking for a ServiceDesk Analyst. The ServiceDeskAnalyst will provide day-to-day support for the ServiceDesk team. Responsibilities: Coordinate and support all the administrative duties … as directed by the Head of Implementations and ServiceDesk on a day-to-day basis. Assist with coordination & monitoring of team training & development plan. Analysis of Support tickets to identify both internal/external training requirements. Skills and experience: Good data processing skills Drive and determination Motivation … more Private medical How to Apply if Youre Interested in this Job: If this sounds like your perfect role, click Apply without delay! ServiceDeskAnalystmore »
ServiceDeskAnalyst - Exeter - £20,000 - £25,000 Active Directory | AAD | SCCM | First Line Support | 1st Line Support | Troubleshoot | ServiceDesk | Support | M365 | Microsoft 365 | ITIL | Are you looking to join a company with fantastic progression opportunities? Or maybe you are a ServiceDeskAnalyst looking for a local role. If so I have an opportunity for you. I am supporting a fantastic utilities company based in Exeter who are looking for a ServiceDeskAnalyst to join their team. As a ServiceDeskAnalyst you … see below) or click on the link to apply. Sponsorship isn't available. Active Directory | AAD | SCCM | First Line Support | 1st Line Support | Troubleshoot | ServiceDesk | Support | M365 | Microsoft 365 | ITIL more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Insight Recruitment Group
Job Title:ServiceDeskAnalyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused … in a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService DeskAnalyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a ServiceDeskAnalyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and more »
ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood, on a temporary basis. This is a full-time opportunity to provide 1st Line Support to our client's internal business … temporary assignment with an estimated length of 6 months, we will need suitable candidates to be available immediately. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
The Role: IT ServiceDeskAnalyst To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services. This includes: End-User Computing (EUC) Application Support Email File Management Identity Access Management Managed Print Services The … primary objective of the IT ServiceDesk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition … desktop environments and offer technical assistance to external customers, primarily letting agents and landlords. The role encompasses active participation in the continuous rollout of ServiceDesk projects, supporting the ServiceDesk Manager and Infrastructure team as required. The IT ServiceDesk operates between the more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Issured Limited
ServiceDeskAnalyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning … business transformation consultancy and developer of secure IT solutions are looking for a ServiceDesk Analyst. As a ServiceDeskAnalyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You … will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured's policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the more »
Birmingham, England, United Kingdom Hybrid / WFH Options
THOMAX
Canada, Singapore, and New Zealand. This is your opportunity to be a part of a global success story. We are actively seeking an experienced ServiceDeskAnalyst - Application Support in England who can join our global ServiceDesk team to provide top tier service to our clients. This role will be working from home and reports into the ServiceDesk Lead, and would work very closely with our customers, product development and Implementation teams across the globe. You are required to be based in Birmingham Area. Why us? As part of … prioritize, and provide technical support for incoming requests made via telephone, email and through user request portals, Create, update, follow-up, and close out service requests in accordance with published SLAs, Ability to use judgement to determine when escalating calls and high impact incidents is required and follow up more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
ServiceDeskAnalyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a ServiceDesk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »
Job summary A new and exciting opportunity has arisen to join the MY Digital ServiceDesk team as a Digital ServiceDeskAnalyst at The Mid Yorkshire Teaching NHS Trust. The Digital ServiceDesk team, in conjunction with other teams within Digital Services … delivers Trust-wide first line support to staff via telephone, remotely and in person, providing users with excellent service and support to deliver their roles safely and effectively. We are looking for friendly, motivated and enthusiastic individuals who are passionate to deliver high-quality, customer-focused first-line IT … guidance from initial contact through to resolution ensuring that that all IT enquiries are handled efficiently and effectively, in line with Trust standards and service levels. To provide first-line IT support, advice and information to customers over the phone, electronically and remotely. This will include supporting a range more »
IT ServiceDeskAnalyst - Central London - £35,000 - 1st & 2nd Line Support We are looking for an IT ServiceDeskAnalyst for a leading London-based Law firm client of ours. Our client is very modern in its approach and is looking for an … IT ServiceDeskAnalyst who is happy to provide 1st & 2nd Line support to their London Office. Responsibilities Call Logging Troubleshooting Customer service Technical support for Windows 11, Microsoft Office 365, iManage DMS Issue Prioritization Hardware/Software Installation Skills & Qualifications High level of IT literacy … Fully conversant in Office 365 and Windows 11 Minimum of two years’ experience in a ServiceDesk environment Microsoft Certified Professional (preferred, not required) ITIL Qualifications (preferred, not required) If the above role sounds of interest, please apply below. more »
Havering, London, Havering atte Bower, United Kingdom
AKTON Resourcing Ltd
Job Advertisement: ServiceDeskAnalyst Job Title: ServiceDeskAnalyst Location: Flexible across sites in Newham and Havering Accountable to: Senior ServiceDeskAnalyst Line Management Responsibility: None Job Purpose: Provide prompt and effective technical support for all aspects of personal … computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service. Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence. Implement and support practices that meet … including out-of-hours support with additional payment. Specific Responsibilities: Handle incident requests according to agreed procedures, providing an effective interface between users and service providers. Register and categorise incidents, making initial diagnoses and advising of known solutions or allocating to other service areas for resolution. Provide advice more »
Widnes, Cheshire, North West, United Kingdom Hybrid / WFH Options
Suttons Group
Job Opportunity: ICT ServiceDeskAnalyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT ServiceDeskAnalyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT ServiceDeskAnalyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure ServiceDesk Tickets are managed within SLAs Provide site visits more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line ServiceDeskAnalyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The ServiceDesk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
ServiceDeskAnalyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the ServiceDesk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the ServiceDesk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »