51 to 75 of 89 Service Desk Analyst Jobs in England

Are you a Service Desk Analyst with at least 1 years experience in a professional services industry? If so I have an exciting opportunity for you. I am currently partnered with a top London Law firm who are looking to bring on a Service Desk Analyst to their team. The role would be hybrid …/a on call allowances Required experineceL Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops (Intune), and mobiles. A minimum of 12 months' IT help desk support experience within a professional service Experience of core Microsoft Office 365 products – Word, Excel, PowerPoint, Outlook and Teams. General understanding of legal software is advantageous. Audio/ More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial … and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in … IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial … and fixes · Work closely with IT and development teams · Shift work and some on call What Youll Need · Experience in 1st line application support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience · Degree in … IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension · On-site parking · Death in Service cover · Sick pay More ❯

Service Desk Analyst (Lithuanian speaking) – IT Consultancy – £17-19 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is required. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is essential. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients … including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT Service Desk Second Line Analyst … have the opportunity to work with a wide array of stakeholders, and be tasked with a mix of business-as-usual and project-based duties. Reporting to the ICT Service Desk Team Leader, you will be responsible for managing complex issues and service requests following triage activities carried out by first line service desk staff … end-user device management as well as systems and event monitoring tasks. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requestes are captured and progressed and resolved to the highest quality. You will have: • A passion for customer service with fantastic communication skills. • A friendly More ❯

IT Service Analyst Milton Keynes – hybrid working is offered where operationally feasible Competitive salary , negotiable depending on your experience and expertise benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Are you ready to bring your IT and customer service expertise to a role where your … equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical … Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our More ❯

Go back Moorfields Eye Hospital NHS Foundation Trust Service Desk Analyst The closing date is 10 August 2025 We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around empowering patients and service users; improving the experience navigating the healthcare system; and … joining up systems and data across to better meet the needs of the service. Main duties of the job Customer service management : Resolve user requests within the agreed service level agreement; empathise with end users; use customer-focused metrics to achieve satisfying outcomes; take ownership and initiative; own issues until resolved or mitigated; demonstrate service focus and … awareness of different products and services. Asset and configuration management: Track, log, and correct information to protect assets and components; support process efficiency and continual service improvement; identify deficiencies. The service currently operates Monday to Friday, 8.00am - 6.00pm, and you will be part of the rota system. The posts are based on-site. About us At Moorfields, we More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join our ICT team. Reporting to the ICT Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries … raised over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the highest quality. You will have: •A passion for customer service with fantastic communication skills. •A friendly and enthusiastic manner and a commitment to quality service. •Experience of working in an ITIL aligned support More ❯

2nd Line Service Desk Analyst £28,000 - £34,000 | Fareham | IT Managed Service Provider You’re the one people go to when 1st line hits a wall. You’ve got the experience, the confidence, and the tech know-how to take ownership of tougher support tickets, solving problems properly, not just patching over them. And you … Location : Fareham: full-time, office-based Tech Variety : Work across multiple environments and industries, supporting M365, Windows Server, VMware, networking, and more Team Culture : Tight-knit service desk where you’ll be supported, challenged, and valued Career Growth : Exposure to 3rd line engineers and project work, great if you’re looking to step up What you’ll be … platforms Troubleshooting light networking issues, switches, firewalls, DNS, DHCP Logging, managing, and owning tickets from start to resolution Helping to keep documentation up to date and contributing to continuous service improvement What you’ll bring to the table: Proven experience in a 2nd line IT support role, ideally in an MSP or multi-customer environment Strong knowledge of Microsoft More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of … Service Desk Analysts to initially provide 1st Level support to one of Sopra Sterias public sector clients. The type of queries you will be taking care of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

I'm working on a fantastic opportunity for an IT Service Desk Analyst to join a well-established law firm known for its collaborative environment and strong technology function. This is a permanent, office-based role supporting users across legal and business departments, with a focus on excellent customer service and technical support. The Role: You … users Maintain documentation and contribute to process improvements Support project rollouts and system upgrades when required What You'll Need: 2+ years’ experience in a similar IT support or service desk role Excellent communication and customer service skills Solid technical knowledge of Microsoft 365, Windows OS, Active Directory, and remote support tools Previous exposure to IT within More ❯

Month Contract Location:West Midlands Fully on Site Hays are currently recruiting for a Service Desk Analyst on behalf of a local council. This role is to support the service desk team during a large-scale migration project from Windows 10 to Windows 11. Due to the nature of the work, this will be an More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email … degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology/… applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

specialisms, all related to transitioning from monolithic legacy estates to new, user-centric, cloud and hybrid-based models. The company is a national leader in combining user-centred digital service design with cloud-based open architecture and modern technology services. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems … appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Accountabilities: • Timely answering of support queries from multiple channels • Promptly escalating issues to the relevant party to ensure progression • Communicate relevant updates in daily 'stand ups' and as … Responsibilities: • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. • Maintain awareness of all relevant Service Level Agreements • Deliver a high standard of customer service for all support queries • Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers. • Undertake server patching More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, you will be providing predominately second line technical support on an IT Service Desk to end-users, as well as supporting IT operations Key Responsibilities: Technical Support Provide up to second line technical support to end users via email and phone. Troubleshoot and resolve hardware, software, and network related issues. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the … issue has been satisfactorily addressed. Incident Management Log, track and manage incidents, service requests and alerts using a ticketing system. Prioritise and escalate more complex issues promptly and when necessary. Ensure timely resolution of assigned incidents to minimise disruption or downtime. Maintain and manage assigned call queue to a high standard, prioritising and regularly reviewing tickets. System Maintenance Deployment More ❯

Overview Ref: (phone number removed) Service Desk Analyst/IT Support/Windows/On-site Role Responsibilities Responsibilities will include: Resolve high-priority and complex support cases. Resolve Level 1 and Level 2 incidents and service requests independently. Classify, prioritise, and triage support tickets. Coordinate with remote teams and escalate to infrastructure or application support More ❯

visits (driving license essential) Salary: £26,000 - £29,000 per annum Are you an experienced First or Second Line Engineer looking for your next challenge? Join a dynamic Managed Service Provider (MSP) delivering high-quality IT support to a diverse client base. This is an exciting opportunity to work in a fast-paced environment, providing expert technical support and … solutions. About the Role: As a Service Desk Engineer, you’ll play a key role in troubleshooting and resolving technical issues across Windows environments. Working both remotely and on-site, you’ll ensure clients receive outstanding IT support while maintaining minimal downtime. Key Responsibilities: Provide First and Second line technical support for clients. Diagnose and resolve hardware and … software issues for desktops, laptops, and mobile devices. Offer excellent customer service via phone, email, and in person. Support Active Directory, Office 365, and cloud-based services. Assist with device installations, configurations, and maintenance. Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution. Maintain network infrastructure, including TCP/IP, DNS, and More ❯

today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure … your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say … days annual leave + bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at (email address removed) – we’ll arrange an informal chat More ❯

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a Best in Class global service. … to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯