76 to 76 of 76 Service Desk Analyst Jobs in England

ServiceDesk Analyst (Weekend Only) Rate - 25 an hour Duration - 1 month (rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the … and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established … escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team More ❯