SIAM Lead - Service Operations
- Hiring Organisation
- Gazelle Global Consulting Ltd
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Contract
service integration strategy Lead service delivery across multiple vendors and internal technology teams Own Incident, Problem, Change, Release, Service Request and Service Level Management processes Drive supplier collaboration, service performance and operational excellence Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved Act as the escalation point … compliance with governance, security and regulatory requirements Promote automation and effective utilisation of ITSM platforms including ServiceNow Required Experience 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving ...