Contact Centre Engineer
- Hiring Organisation
- 83zero Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £70,000 per annum
contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway ) to support and extend contact centre functionality. … Experience integrating AWS with external systems (REST APIs, webhooks, CRMs, etc.). Familiarity with IaC tools (CloudFormation, CDK or Terraform). Excellent communication and stakeholder management abilities. Nice-to-Have Skills AWS certification (e.g., AWS Certified Developer , Solutions Architect Associate , or Amazon Connect Specialty if applicable). ...