1 to 25 of 28 Customer Service Jobs in Essex

dynamic team, based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues or Dealers. Dealing with general enquiries you will provide product knowledge, expertise and support in resolving all product … technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the customers into product advocates through your customer service delivery and outcomes. Who we … want? Excellent communicator with strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention. Multi-tasker that builds effective, positive relationships, and likes working in a fast-paced environment Emotional intelligence, intellectual curiosity, adaptability and flexibility Logical thinker with professional maturity, and a willingness to own responsibility and More ❯

of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Role Purpose To provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer. Working with the dealer network to review multiple customer warranty claims and record findings in … a bespoke tracking tool. Role Scope Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) Record data as required into a bespoke computer application. Liaise with Customer Engineers/Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader/Project Management if required Write and circulate data … to other Helpdesk Engineers/Field Engineers/Project Management/Customer Dealer Staff Liaise with Team Leader/Project Management on Vehicle Case Histories, trends, and analysis. Liaise with Dealership personnel at all levels. Participate in training/product information exchange with appropriate data sources. Experience Previous customer service experience Experience in Aftersales (desirable) Knowledge An More ❯

ts.com About Fusion Technology Solutions As the demand for secure, high-performing technology grows, so does the need for fast, proactive support. Fusion Technology Solutions is a leading Managed Service Provider, helping businesses across the UK boost productivity and stay protected with innovative cloud, communications, infrastructure, and cybersecurity solutions. In an increasingly digital world powered by AI, automation, and … multiple Level 1 and Level 2 IT Support roles. If you’re looking for strong career progression, ongoing training, and the chance to work with a friendly, talented, and customer-focused team — we’d love to hear from you. The Roles Our service desk is the first point of contact for our clients and the place where most … new users and small project tasks. · Maintain accurate documentation, ticket notes, and asset records. · Report complex issues to the appropriate people. · Help update guides and improve services. · Deliver excellent customer service at all times. Level 2 engineers will additionally: · Take ownership of more complex technical issues . · Support server/Azure Active Directory administration. · Assist with solving network More ❯

who is eager to develop a strong foundation in business operations. You will be responsible for a wide range of tasks that support the smooth delivery of our 'vCIO' service to our customers, covering the bases of; Consulting, Procurement, Support, Al & Machine Learning, Security Operations, Cloud Operations (AWS, Azure, Office 365). As a Business & Data Administration Apprentice, you … growing organisation. You will play a crucial role in ensuring that clients receive value from our services. Main Responsibilities Reselling Commercial Support Vendor and Partnership Relationship Management Asset Management Customer Service Project Support/Runbook Administration Consultancy Admin Support Budget Planning/Forecasting Solution Investigation Ensuring clients gain maximum value from our services What we're looking for … Strong attention to detail and commitment to quality Excellent communication skills, both written and verbal A team player with a passion for customer service A proactive attitude and ability to adapt in a fast-moving environment Interest in technology and business operations Proficiency in Microsoft Word, Excel, Outlook, and other business communication tools Strong numerical and commercial acumen More ❯

Team: We support several of the top residential housebuilders to create and maintain expertly managed open spaces for the benefit of the local community and the wildlife they support. Customer Service Focused: With an ever-growing portfolio of sites under our management, our customer service-led approach is what sets us apart. Vision for Improvement: Our … or estate services). Demonstrated success in identifying and securing long-term revenue opportunities, from lead generation and networking to tendering, estimating, and bid management. Strong team building and customer relationship management skills. Experience that may have been gained working for a major housebuilder or service provider but most important is the willingness and ability to do the … complete activities. Can prioritise your own workload and that of your team. Benefits: Company Pension 25 Days Holiday plus bank holidays An additional day holiday for every year of service A day off for your Birthday Employee Assistance Programme The Opportunity This is a significant role within Trustgreen, where the right individual will have the opportunity to directly contribute More ❯

Freightserve recruitment are looking for a Service Desk Engineer for a well-established IT Company. The role is based in Stansted, Essex. The Company take great pride in what they do, customer satisfaction is crucial. They also recognise and reward staff performance so below are details on the role and what is expected from it. About the Department …/Team: This role will report directly to the Service Desk Manager. The Service Desk Team are responsible for delivering a high level of support to our clients, covering a wide variety of packages and platforms. They aim to get it right first time, to meet the expectations of their clients, whilst meeting SLA’s. Responsibilities: The Engineer … line support. You will need to be a seasoned and reliable professional with exceptional support skills to independently support their customer. Primary Role Responsibilities: Manage and assist with IT service tickets. Independently resolve tickets and support other engineers ticket work. High level of technical knowledge in areas key to The Company. Lead/role model -set a positive example More ❯

junior staff members. Key Responsibilities: Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests. Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction. Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions. Monitor IT performance metrics and proactively identify areas for … improvement. Implement IT best practices, policies, and procedures to enhance operational efficiency. Collaborate with external vendors and service providers for hardware and software procurement. Conduct training sessions for end-users on IT systems and best practices. Manage IT asset inventory and ensure compliance with licensing agreements. Provide mentorship and guidance to junior IT support staff. Document technical procedures and … Experience in networking and troubleshooting hardware issues. Excellent problem-solving skills and the ability to work under pressure. Exceptional communication skills, both verbal and written. A strong commitment to customer service and team collaboration. Preferred Qualifications (Nice to Have): Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate). Familiarity with ITIL service management practices. More ❯

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the London Market Insurance sector … developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to resolution … Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who is More ❯

mix of cloud, hybrid, and on-prem environments. This role suits someone with strong 2nd/3rd line experience who thrives in varied technical environments and enjoys contributing to service improvement and cloud transformation. Key Responsibilities Act as an escalation point for complex infrastructure and cloud issues Support, maintain, and troubleshoot Microsoft 365, Azure, and hybrid AD environments Configure … Assist with cloud migrations, tenant builds, modern workplace rollouts, and environment hardening Carry out daily checks across backups, monitoring tools, and cloud services Contribute to documentation, process improvements, and service desk evolution Liaise with vendors and third-party service providers About You 5+ years' experience across cloud, hybrid, and on-prem IT environments Strong background in Windows Server … AD, DNS, DHCP, GPOs Skilled in Azure AD, M365, Intune, and multi-tenant management Confident with Hyper-V/VMware, VLANs, VPNs, and firewall technologies Strong communicator with excellent customer service skills Full UK driving licence What's Offered Continuous cloud training and funded certifications Access to a dedicated cloud learning environment Exposure to a wide variety of More ❯

Field Service Engineer Kent £42,000 basic salary Van, paid door to door travel, 33 days holiday, pension scheme, life assurance, phone, tablet and more Overview Are you a skilled and experienced Field Service Engineer with expertise in heavy plant or material handling equipment? We are seeking a multiskilled professional to join our team, working on forklifts, stackers … resolve faults in hydraulic, mechanical, and electrical systems, including CANBUS systems and electrical wiring diagrams. Conduct routine inspections and preventative maintenance to ensure equipment reliability and safety. Provide exceptional customer service while working on-site at client locations. Maintain accurate service records and documentation. Adhere to health and safety regulations and company policies at all times. Collaborate … with the wider team to share knowledge and improve service delivery. Qualifications NVQ Level 3 or equivalent in Automotive, Plant, or Agriculture is required. Proven experience working with heavy plant or material handling equipment. Strong skills in hydraulic, mechanical, and electrical systems. Demonstrated ability in fault finding and diagnostics, including CANBUS systems and electrical wiring diagrams. Excellent problem-solving More ❯

Hybrid | Commutable to Chelmsford and London Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build … long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value. We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission. • Collaboration & Teamwork - To achieve successful results, we must work together effectively. Share … our Client Support team, working with global insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and More ❯

are met Learn from industry experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH22213 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation,If you're interested in this role, click 'apply now' to forward an up-to-date copy of your More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading companies in the built environment? My client is looking for … an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security systems. Responsibilities: Planned annual maintenance including reactive response. Managing your own time to ensure jobs are prioritised correctly. Correctly complete … work reports and client recommendations. Provide excellent customer service with internal and external customers, establishing and maintaining effective relationships with customers. Skills & experience: Experience within the Electronic Security industry. Experience with IP-based networks and security systems. Full UK driving license. Ability to lift and climb ladders. Experience working in a customer-facing environment. Problem-solving skills. More ❯

regularly. Analyse market data to inform product development and marketing strategies. Maintain CRM records and prepare accurate forecasts and budgets. Internal Collaboration Work closely with sales, marketing, logistics, and customer service teams to ensure smooth operations. Share insights and best practises with colleagues both in the UK and internationally. Qualifications & Skills We're looking for someone who: Has More ❯

regularly. Analyse market data to inform product development and marketing strategies. Maintain CRM records and prepare accurate forecasts and budgets. Internal Collaboration Work closely with sales, marketing, logistics, and customer service teams to ensure smooth operations. Share insights and best practises with colleagues both in the UK and internationally. Qualifications & Skills We're looking for someone who: Has More ❯

Hybrid working available A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are seeking a Technical Customer Support Officer with strong payments experience to join this team. You will be the first point of contact for customers, ensuring smooth payment experiences and providing expert technical support … the SaaS platforms and API-driven services. You’ll troubleshoot issues, manage support tickets, and work closely with internal teams to resolve complex queries. Candidates must have payments and customer service experience. Key Responsibilities of the Payments Support Officer to include: Serve as the first point of contact for inbound customer calls and emails, ensuring prompt and … Gather detailed forensic information during support interactions (timestamps, API request/response, error codes). Assist customers in understanding API documentation and implementing integrations. Collaborate with internal teams (Development, Customer Success) to resolve complex technical issues and improve processes. Contribute to knowledge base articles and maintain accurate documentation. Requirements for the successful Payments Support Officer: Experience in customer More ❯

front-of-house and back-office teams - greeting customers, answering calls, handling enquiries Assisting with data entry, record keeping, order processing, inventory checks and basic bookkeeping tasks Helping with customer service: liaising with clients, booking repairs/appointments, updating them on progress Supporting marketing and social-media activities - assisting with content, tracking campaigns, promoting our services and accessories … Year 6 Months Positions Available 1 Closing Date Wednesday, 3rd December 2025 Start Date Thursday, 4th December 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Logical Team working Creative Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer HOMETECH More ❯

sub-60 mins each-way commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their … work from their Debden offices Monday-Friday. Hybrid or remote working is not available. Main duties and responsibilities Developing website features and fixing bugs using C#, Entity Framework, Azure Service Bus and SQL Server Writing unit and integration tests using NUnit Styling website changes in CSS Developing JavaScript code using frameworks such as Vue Attending scrum meetings and briefings … generics, lambdas, delegates Design Patterns and SOLID Principles Entity Framework 6+ SQL Server 2014+ TDD/NUnit Javascript/JQuery/AJAX HTML5/CSS3 Desirable ASP.NET Core Azure Service Bus Entity Framework Core Vue Agile methodologies/Scrum Automated browser testing/SpecFlow/Selenium SignalR ECMAScript6 AngularJS Other Stuff NB: Please only apply if you are able More ❯

designing and delivering SAP solutions in complex, integrated environments.• Strong knowledge of application architecture, design methodologies, and SDLC approaches across multiple platforms.• Deep understanding of back-office functions including Customer Services, Credit, and Finance.• Excellent communication skills, able to explain technical concepts to both technical and non-technical audiences.• Strong stakeholder engagement and the ability to influence across business More ❯

keen analytical mindset and the ability to communicate complex financial information effectively. About the Company: Our client is a specialist provider renowned for its bespoke insurance products and exceptional customer service. With over 20 years of experience, they are committed to delivering high-quality solutions and fostering strong relationships within the industry. Flexibility and innovation are at the heart More ❯

develop short-term and long-term target accounts Exceed new business sales targets, including revenue and gross profit Collaborate with internal teams to maximise sales opportunities and deliver exceptional customer service Represent the organisation at expos and within the local/regional community Key Requirements Proven track record of Business Development within various sectors in freight forwarding and More ❯

global AmTrust Financial group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality 'bespoke' products and excellent customer service. Position We are now looking for a Head of Underwriting to join our team, based out of our offices in Colchester. Key Responsibilities This leadership role has principal More ❯

Seeking a commercially minded, results driven Account Director to joint their management team. This role will be repsonsible for managing a small team, nurturing key client relationship and exceptional customer service Responsibilities: Lead, mentor, and manage a team of Account Managers to deliver client success and revenue growth. Develop and oversee strategic account plans to ensure long-term More ❯