1 to 25 of 45 ITIL Jobs in Hampshire

team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices. Your Responsibilities Will Include: Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs. Installing, configuring, and maintaining laptops, desktops ...

levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within ...

Server queries, with a solid understanding of relational databases. Knowledge of application support methodologies, incident/problem management, and change management processes (ITIL knowledge advantageous). Ability to translate technical issues into clear, business-friendly language for legal and non-technical stakeholders. Customer-focused mindset with a strong commitment ...

levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience on CIS/IT services within ...

leadership skills who has: Experience of managing sizeable application support contracts Experience working with teams across the SDLC - Development, Test, etc. Worked within ITIL based framework, with experience of: Environments Management Change Management Release Management Experience of managing and monitoring services against agreed SLAs/KPIs Experience in reporting ...

services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems ...

support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer queries Strong at prioritisation and managing multiple tickets effectively Customer ...

customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL/ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well ...

customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL/ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well ...

customer discussions Ability to manage multiple projects and priorities simultaneously Strong documentation, planning, and organisational skills Experience mentoring or supporting junior engineers Knowledge of ITIL/ISO-aligned environments and structured delivery processes Desirable: Previous experience within an MSP or service provider environment Experience designing solutions aligned to Azure Well ...

Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. ...

someone who can demonstrate the skills and experience needed for this role and who aligns with our principles. You'll bring: Expertise in ITIL 4 processes is Essential - (Incident, Problem, Change & Release Management) Proven track record in Technology Service Management at a Senior level Good understanding of online ordering, fulfilment ...

separate IT systems, including at different security classifications. Knowledge of ITAR, EAR, DEAL, SCIDA accreditation requirements of JSP 440 and 480, etc. Experience of ITIL processes and procedures. General IT trouble shooting skills Some knowledge of Linux, and/or containerisation, as well as JIRA and Confluence would also ...

escalations Excellent communication skills, including report writing and stakeholder presentations Desirable Degree in Engineering, IT, or a related field CDCP/CDCMP certification ITIL Foundation (or similar) Formal management qualification If youre an experienced data centre professional looking to take ownership of a critical facility, apply now or contact Birchwell ...

Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining a supportive, collaborative team within ClearCourse, a fast ...

successful Tech Manager: Ideally 5+ years experience within the IT support industry Proven experience working across varied IT environments and diverse client sites ITIL v4 certification (or working knowledge) Strong working knowledge of Microsoft Server environments (2003 to current versions) In-depth knowledge of Microsoft 365, including support, implementation ...

separate IT systems, including at different security classifications. Knowledge of ITAR, EAR, DEAL, SCIDA accreditation requirements of JSP 440 and 480, etc. Experience of ITIL processes and procedures. General IT trouble shooting skills Some knowledge of Linux, and/or containerisation, as well as JIRA and Confluence would also ...

place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

Needed) - Exposure to ICT cabling, procurement, Wi-Fi troubleshooting, or equipment handling. - Awareness of MOD environments, MoDNet, or government digital standards. - Working knowledge of ITIL, service management practices, or basic project coordination. - Relevant technical training or certifications Role Development & Impact This is an excellent early-career role offering hands ...

tickets, following defined processes and ensuring priority tickets are managed through to resolution. Skills and Experience: Experience and knowledge of utilising ITIL v3/v4 best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining ...

effectively to the demands of a fast-paced, changeable environment Mut be an excellent communicator. Able to work with all levels of a business ITIL certified Experience with ServiceNow Able and willing to work on an on-call rota when required All candidates must be eligible to work ...

effectively to the demands of a fast-paced, changeable environment Mut be an excellent communicator. Able to work with all levels of a business ITIL certified Experience with ServiceNow Able and willing to work on an on-call rota when required All candidates must be eligible to work ...

SLAs, service reporting, and improvement initiatives • Confident communicator with the ability to manage escalations professionally and empathetically • Structured, organised, and comfortable taking accountability Desirable: • ITIL certification (or equivalent practical experience) • Experience supporting ISO audits • Background within an MSP environment • Experience working alongside Customer Success or relationship management teams Why Apply ...

Familiarity with secure networks or infrastructure-based delivery environments Experience providing independent assurance or programme-level consultancy Knowledge of structured delivery methodologies (e.g., PRINCE2, ITIL, Agile ...