1 to 25 of 39 ITIL Jobs in Hampshire

Working knowledge of Active Directory/Azure AD account administration The ability to follow documented procedures and contribute to knowledge articles Essential Qualifications: ITIL Foundation v4 certification (or willingness to obtain) is desirable Benefits: Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional ...

deliver ongoing service improvements. Key Requirements Experience managing capacity and performance in IT environments Hands-on experience with AWS and Azure Strong knowledge of ITIL v3/v4 (certification required) Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch) Knowledge of Windows and Linux server environments Scripting skills ...

major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised ...

services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems ...

desk to deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. ...

service performance - Strong stakeholder and customer management skills - Ability to handle escalations and complex service issues - Balance of operational delivery and strategic improvement Desirable - ITIL certi8ication or equivalent experience - Experience supporting ISO audits Attributes - Strong people leadership and communication skills - Customer-focused and accountable - Calm under pressure with sound decision ...

deliver excellent customer service. Work efficiently and productively to achieve and exceed SLAs and KPIs. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding ...

volume, high value products and systems in a regulated environment. Electronic Warfare experience within the MoD (14 Signal Regiment). Awareness of ITIL (v3 or v4). Served in the 14 Signal Regiment. Ability to achieve DV clearance, requiring residency in the UK for the last 10 years. Benefits: Competitive ...

across the organisation. Line manage senior technical staff and specialist systems roles Plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and Change Policy. Lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations. Maintain and regularly review support ...

deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean driving license is preferable. Palo Alto experience Checkpoint experience Firewall Orchestration ...

systems that shape the student experience every day. As part of a forward-thinking team, you will develop your expertise in service management and ITIL best practice, gain access to further technical training, and have opportunities to lead projects and contribute to major University-wide digital transformation initiatives. This ...

service teams, and ensuring high-quality service delivery standards. Ideal candidates should have experience in service delivery management, MoD customer knowledge, and familiarity with ITIL and agile methodologies. The position is based in Basingstoke with regular travel to London and Corsham. #J-18808-Ljbffr ...

lifecycle. Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: Experience and knowledge of utilising ITIL best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining ...

access administration, endpoint protection, and software deployment. A bility to guide and mentor First Line colleagues to develop their skills. An understanding of ITIL service management principles. Benefits: 2 5 D ays H oliday Birthday Day Off Buy H oliday S cheme Career Development and Progression Opportunities Employee Assistance Programme ...

Engineer to join their team. This role offers an exciting opportunity to work on critical projects, delivering secure and efficient network solutions in an ITIL-based environment. What you'll be doing: Lead the design and implementation of networking solutions, ensuring best practices. Support multiple projects across different network layers ...

core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI (including Agentic and Generative) and ML, ITSM including ITIL and ESM, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission‐critical systems and services which meet customer needs whilst remaining implementable within schedule ...

place. Transition project deliverable into live service. Skills and Experience To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e. Desktop Refresh projects, Server Replacements, Network Infrastructure ...

Will Need: To succeed in this role, you'll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification. Strong leadership and stakeholder management skills. Excellent communication and interpersonal skills. Good problem-solving and decision-making abilities. Attention to detail ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

secure networks, infrastructure delivery, or classified environments Experience providing independent assurance or programme-level consultancy Familiarity with delivery methodologies such as PRINCE2, Agile, or ITIL Why Apply? Long-term programme on a critical national infrastructure initiative High-impact role with significant stakeholder exposure Opportunity to shape assurance and testing strategy ...

effectively to the demands of a fast-paced, changeable environment Mut be an excellent communicator. Able to work with all levels of a business ITIL certified Experience with ServiceNow Able and willing to work on an on-call rota when required All candidates must be eligible to work ...

effectively to the demands of a fast-paced, changeable environment Mut be an excellent communicator. Able to work with all levels of a business ITIL certified Experience with ServiceNow Able and willing to work on an on-call rota when required All candidates must be eligible to work ...

SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams Why Apply ...