14 of 14 SLA Jobs in Hampshire

internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point ...

clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users ...

root cause analysis and taking steps to mitigate the threat. Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA's and KPI's. Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited. Identify potential weaknesses in systems ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 3+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding ...

ticketing/helpdesk platform Install and maintain server racks, hardware, and structured cabling Deliver responsive, high-quality remote hands support to customers within SLA Install and manage cross-connects in accordance with documented patching plans Receive and manage equipment deliveries, including inventory tracking and logistics Liaise with external technical ...

required. What you'll need to succeed Delivering, installing, decommissioning, and maintaining ICT equipment throughout the Service, ensuring adherence to relevant Service Level agreements (SLA's) Maintenance Support and Installation of Command and Mobilising systems To achieve and maintain technical expertise enabling installation, maintenance, support, and configuration of ICT Hardware ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. ...

support on all hardware and software in use by the company Provide a high level of service when queries are raised, respond within SLA timeframes, assisting the business in providing excellent service to its clients Assist with the development, implementation and delivery of systems and services in line with company … communication skills both written and verbal are required Good planning and organisation skills are required to ensure faults are investigated, communicated and resolved within SLA timeframes Team player able to motivate to succeed and willing to help This is an excellent opportunity to join a market leading business within ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal ...