7 of 7 SLA Jobs in Hampshire

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...

best practices and knowledge sharing* Act as the primary platform liaison between business sponsors and technology delivery* Manage vendor relationships, ensuring roadmap alignment and SLA compliance**Skills, Knowledge & Expertise:*** 6+ years’ experience designing and managing Anaplan or comparable modelling solutions* Deep understanding of private-markets fund structures and carried-interest ...

team. Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance KPI & Performance Management: Own and drive service KPIs, including. SLA performance Ticket ageing and backlog Escalation rates and repeat issues – KPIs are used to improve outcomes, not just produce reports. Process & Structure Improvement: Continuously improve ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week - Monday to Friday ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance ...