14 of 14 SLA Jobs in Hampshire

chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

successful candidate may be requested to undergo DV Vetting. Fully support the ENOC Service Desk for all customers and accountabilities driving excellence in achieving SLA's & KPI's Logging details of a customer incident - providing basic triaging, ensuring that accurate and relevant information is obtained. Handing off incidents ...

support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute to SLA, KPI, and underpinning contract development. Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. Define early life support requirements and service readiness activities. Design ...

requirements. \n Define service operating models, governance structures, and support arrangements. \n Develop service acceptance criteria, support requirements, and transition plans. \n Contribute to SLA, KPI, and underpinning contract development. \n Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. \n Define early life support requirements and service ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

Boundary Managed Service Lead in Farnborough to oversee the design, implementation and ongoing management of boundary security for defence networks. Lead delivery teams, ensure SLA compliance and develop boundary security architectures aligned with MOD standards to protect UK defence networks. This senior role requires DV clearance, 10 years UK residency ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior …/IT Service Delivery Director \n Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts \n Key Responsibilities \n Service Delivery & SLA Management \n \n Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

structured IT environment. You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training. Provide onsite and remote Level 1 & 2 IT support … resolving incidents and service requests within SLA Log, update, and manage tickets in the IT Service Management system, escalating where needed Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking Identify trends and contribute to service ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes Familiarity with MOD security requirements, Classification Guides and defence standards Knowledge of managed service delivery models and SLA management Personal Attributes Exceptional leadership and team management capabilities Outstanding customer engagement and communication skills Strong decision-making under pressure, particularly in security incidents Detail ...

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … analysisUnderstanding of vulnerability assessment and remediation processesFamiliarity with MOD security requirements, Classification Guides and defence standardsKnowledge of managed service delivery models and SLA management\n Personal Attributes \n \n Exceptional leadership and team management capabilities \nOutstanding customer engagement and communication skillsStrong decision-making under pressure, particularly in security incidentsDetail-oriented ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. \n Key Responsibilities: \n o Plan and execute in depth technical activity. \n o Influencing the direction of activities/plans and providing technical … management tools. \n o Ability to communicate effectively and build relationships to understand client requirements. \n o Ability to deliver against deadlines and agreed SLA targets. \n o Ability to take ownership of an issue or task and see it through to completion. \n Set yourself apart: \n o ITIL ...