1 to 10 of 10 SLA Jobs in Hampshire

detailed incident history records, especially when handling 1st Line Support responsibilities. Escalation: Know when to escalate unresolved incidents to 2nd or 3rd Line Support. SLA Adherence: Ensure that tickets meet or exceed service level agreements. User Satisfaction: Verify ticket resolution with users, focusing on efficient and effective problem resolution. Desirable more »

for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1s, identifying training needs, and performance improvements and ensuring all more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies. Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved. Produce more »

incidents clearly and concisely Assisting clients via remote login Progressing and resolving clients' problems confidently and effectively Coping under pressure when busy and meeting SLA's Being proactive, friendly, energetic and well organised If you apply your CV will be read by a real human being and if you have more »

set out by customer service level agreements (SLAs), these may vary by customer and will require the formulation and adjustment of plans to meet SLA requirements. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person more »

nd and 3 rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a wide more »

website support clients Action tickets that involve detailed awareness of WordPress, themes and back-end functionalities Clearly communicate with clients, in line with our SLA agreements to keep tickets on track Ensure website code is always best practice, up-to-date and scalable Be confident in escalating tickets to other more »

based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote … support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding more »

The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support. In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner more »