24 of 24 2nd Line Support Jobs in London

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School … to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP Working as … Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS Must have a solid second line support background Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and More ❯

1st/2nd Line Support Analyst Salary: £28,000 – £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st/2nd Line Support Analyst to provide technical assistance for a diverse client base across London. This position offers the flexibility of working from … home with occasional paid visits into the city when in-person expertise is required.As a 1st/2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You’ll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining … a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC 30,000- 35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: 2nd Line Support Fully office based in Wembley Monday to Friday 9am-5pm The Person: 2nd Line Support experience Windows environment More ❯

2nd Line IT Support Wembley - on-site only 3 month FTC £30,000-£35,000 (pro rata) Excellent opportunity for a 2nd Line Support Engineer to join a multinational organisation offering a Monday to Friday Support role, a friendly and welcoming team environment, and the chance to further … everything from password resets through to training teams on IT Systems. This is a fully office-based position, Monday to Friday, 9am-5pm. The ideal candidate will be a 2nd Line Support Engineer with good communication skills. You'll have to familiar with Windows 10/11 environments, Windows 2016, 2019, and 2022 server environments … Wembley. This is a fantastic opportunity to join a major multinational offering an interesting position, further development of your skillsets, and a warm and welcoming team environment! The Role: *2nd Line Support *Fully office based in Wembley *Monday to Friday *9am-5pm The Person: *2nd Line Support experience *Windows environment More ❯

2nd Line Support EngineerLondonBoutique MSP Up to £45K + Benefits | London 2nd Line Support Engineer in London - Are you a capable and confident 2nd Line Support Engineer looking for greater technical variety and the chance to step up to 3rd line project work … engineers, and helping shape technical solutions. There's a clear progression route for those keen to step into 3rd line and lead project work. Key Responsibilities: Provide 2nd line support across a broad IT environment (hardware/software/networking) Mentor and assist junior team members Handle escalations from 1st line and resolve complex technical issues Assist in project planning and implementation Requirements: Proven experience in a 2nd line or technical service desk environment Strong troubleshooting skills across desktop, server, and networking issues Excellent communication skills and a proactive mindset Customer-centric attitude and ability to work well in a team Commercial experience in an MSP More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and More ❯

Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the … forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week … Duration: Initial contract with view to permanent for the right candidate Salary: £225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle More ❯

Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the … forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week … Duration: Initial contract with view to permanent for the right candidate Salary: 225 per day (Umbrella) PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle More ❯

Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the … forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week … Duration: Initial contract with view to permanent for the right candidate Salary: £225 per day (Umbrella) | PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle More ❯

Workplace IT Engineer - 2nd Line Support Contract Position - West London Local Authority Role Overview We are seeking an experienced Workplace Technology Engineer to provide 2nd line IT support for a progressive West London local authority. This is a fantastic opportunity to join a dynamic Digital Services team, working at the … forefront of workplace technology to support over 2,000 staff across multiple locations. Location: Hub-based with travel to local offices across West London Contract Type: Full-time, Monday to Friday (37 hours per week … Duration: Initial contract with view to permanent for the right candidate Salary: £225 per day (Umbrella) | PAYE options available Transport: Company pool vehicles available for site visits Key Responsibilities 2nd Line Support Delivery: Resolve complex 1st and 2nd line technical issues at various locations Perform in-depth troubleshooting and backend analysis Handle More ❯

2nd Line Support Engineer Teddington - Office based with potentially some flex Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and first-class customer service? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT … support team in Teddington. If you ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies this could be your next big move. In this role, you ll be the go-to expert for a diverse client base across multiple sectors. You … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2nd line technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support More ❯

2nd Line Support Engineer Teddington - Office based with potentially some flex Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and first-class customer service? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT … support team in Teddington. If you’ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies—this could be your next big move. In this role, you’ll be the go-to expert for a diverse client base across multiple sectors. You … ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: Deliver 2nd line technical support across multiple devices, platforms, and services. Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. Manage and resolve support More ❯

Systems Engineer - 2nd Line Support Location: Central London (4 days on-site, 1 day WFH) Sector: Financial Services Technology Do you thrive in a high-performance environment, where every day brings fresh challenges and the chance to work with some of the most dynamic clients in the financial sector? We are a leading technology services … to deliver exceptional IT support and solutions. We place service before sales and excellence before everything else - and we're now looking for a driven, service-focused 2nd Line Systems Engineer to join our expert Service Desk team. This is a role where your skills will be tested, your potential nurtured, and your career accelerated … with clear pathways to senior technical, leadership, and consultancy roles. What you'll be doing: Providing expert 2nd line technical support to high-profile clients, including traders, investors, and senior executives. Taking ownership of incidents and service requests, ensuring swift, professional resolution. Mentoring junior engineers and driving service improvements. Managing escalations from 1st line More ❯

Mac Support (1st and 2nd Line) London £30,000 - £35,000 Our client who are a dynamic IT services company, who specialise in providing tailored support for Mac-based environments, are looking for a Mac Support (1st and 2nd Line). Their team are passionate about delivering high … quality, user-focused support, both remotely and on-site. You will be responsible for providing strategic guidance to clients regarding technology, IT infrastructures, structure and efficiency of IT systems. You will be offered training and the opportunity to grow within the organisation. Responsibilities: Meeting with clients to discuss their requirements Manage and maintain Apple devices using Addigy Defining … Document issues, resolutions and present to client in written or oral reports Design, test, install and monitor new systems Organise training for users Skills: Proven experience in 1st and 2nd Line Mac Support Proficiency with MacOS and Apple hardware Hands on experience with Addigy or similar Apple device management Knowledge of Jamf or other Apple More ❯

commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team … to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday … pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and More ❯

A leading trading firm is looking for a desktop support analyst to provide 2nd line and desktop support to Front, Middle, and Back Office users, traders, and VIPs within a ITIL environment. You will act as the first point of contact for deskside and walk-up support, working in a fast … paced and critical environment, covering major incidents. Skills Trade floor support ( F2F … support Azure Active directory VIP support Office 365 ServiceNow Exchange Citrix Bloomberg MDM Intune Financial services background 5 days in office -Victoria, London Job Title: 2nd Line Desktop Support Analyst Location: London, UK Rate/Salary: .00 GBP Yearly Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western More ❯

End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd … line teams, creating scripted and ideally automated fixes. Excellent troubleshooting skills and the ability to establish the root cause of an issue are essential. The role also involves collaborating with both internal teams and external vendors to manage … software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose and resolve a broad More ❯

Job Title: Deployment Engineer (2nd Line) Location: On-site, London Day Rate: £150-£200 per day (inside ir35) Contract Duration:3-months Start Date:ASAP Working Pattern:Monday to Friday, 5 days on-site Overview: We are seeking aDeployment Engineerwith strong2nd line desktop support experienceto join a project team delivering large-scale hardware … deployments across the London office. This is ahands-on, on-site rolefocused primarily on device rollout tasks, with some support responsibilities where required. Key Responsibilities: Deploy and configureWindows laptops, desktops, mobile devices, label printers, and standard printers … Perform hardware swaps, upgrades, imaging, and user setup Support mobile device setup and configuration (iOS/Android) Liaise with users during deployments to ensure smooth transition Provideoccasional 2nd line supportas needed across hardware and end-user services Maintain accurate records of deployment and asset tracking Essential Skills & Experience: Solid experience in a2nd line More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to DA's customers for the more complex and challenging tickets. You will be … involved in various ITIL processes including problem, change, knowledge, and configuration management. From time to time, you may be required to support DA customers on-site (London-based). This role offers exposure to the full IT landscape, not just a subset of the technology, and will suit a professional who enjoys working in a fast-paced technical … over the phone. Ensure detailed notes and time entries within each ticket. Technical troubleshooting Resolve and manage incident and problem tickets. Collaborate with the wider team (e.g., 3rd Line Engineers and other specialists) to find solutions to more challenging technical problems. Be the escalation point for the 1st line engineers. Provide guidance and coaching to help More ❯

environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem … diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. … may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯

Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket … appropriately, ensuring tickets are detailed for efficient handover Persistently work towards solutions, while recognising when escalation is necessary Aim to meet daily ticket resolution goals Provide on-site support Diagnose and resolve technical issues following best practice protocols Stay informed about emerging IT trends … and technologies It is expected that you will have at least 4 years' experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some More ❯