151 to 175 of 426 Customer Engagement Jobs in London

Technical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business, needs and goals. What you will be doing Understanding customer’s functional and technical requirements, with the objective of mapping them to business minded goals wrapped around Zendesk functionality. You will provide recommendations based on your … technical knowledge and experience, and be ultimately responsible for definition, documentation, and execution of the appropriate technical solutions. You will work alongside a Zendesk Professional Services project team - including Engagement Managers, Services Consultants, Developers, Quality Assurance Analysts - on various activities within a customer engagement, acting as the technical solution designer and owner. As part of your day … to-day job you will: Ask questions and dig into the customer’s use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful. Lead and/or participate in design and configuration sessions/workshops with customers and partners. Produce Technical Design Documents, Technical Guidance More ❯

behind our success. We are looking for Solutions Consultants who share our passion for differentiating technology, authentic innovation, trusted partnerships, bold decisions and who have a relentless focus on customer success. What You Will Do As Simulation Solutions Consultant you will be supporting our customers growth initiatives with a focus on GT technical capabilities. You will be participating in … growth opportunities requiring technical advice and act as the main technical interface between the client and GT throughout the sales process. Your analysis of customer technical requirements and the development of suitable solutions will ensure a successful proof of value for the prospect and help with driving customer engagement and business growth for Gamma Technologies.In addition, you … solution throughout the entire sales cycle. Oversee and help drive opportunities at all stages that require technical/software solutions support. Support applications engineering and product development based on customer feedback and opportunities experience. Support marketing, branding, and customer engagement activities. Act as technical account responsible for selected named accounts. Documentation and Management of solution consulting activities. More ❯

OANDA Join to apply for the Head of CRM role at OANDA Direct message the job poster from OANDA Were looking for an experienced CRM person to lead OANDAs customer marketing strategy globally and build a robust framework to improve customer engagement and drive revenue growth for OANDA Key Responsibilities Responsible for the overall development and execution … through existing channels and looking for opportunities to activate new channels. Work closely with the wider marketing, product and data teams to coordinate in life/promotional messaging, and customer experience comms and drive engagement across the business. Manage the orchestration of end to end communications to enrich clients ability to trade to their best while maximising churn … to improve life time value of our clients Work closely with the BI and Data team to develop detailed segmentation models on existing customers so they can better understand customer behaviour and build propensity models to drive the communication strategy Working with 3rd party vendors on continuously optimising the systems and delivering best in class experience. Develop engaging, impactful More ❯

you come in. The opportunity We know that creating engaging and effective content in our channels and through our proprietary products is a key part of building a great customer experience and ultimately driving business value. As we expand our owned channels, we're looking for someone to set and execute on a strategy for using content to drive … search-engine and app-store optimisation, product conversion and long-term customer engagement, in line with our ambition to build the world's best loyalty website and App. Join AVIOS as a Digital Content Manager and deliver the creation of compelling digital experiences across our multicategory retail and travel loyalty platform. You'll be responsible for delivering exceptional … customer journeys that drive engagement, loyalty, and commercial success whilst maintaining our platform's unique position. This role is based out of our London/Warrington office. We call our approach to hybrid working The Blend - it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and More ❯

designing and implementing enterprise-grade integrations using Azure Logic Apps , with a strong background in Microsoft Power Platform , particularly Power Apps (Canvas Apps and Custom Pages) , and Dynamics 365 Customer Engagement (D365 CE) . Key Responsibilities: Design, develop, and maintain scalable and secure workflows using Azure Logic Apps. Integrate Logic Apps with D365 CE, Power Apps, and other … Required Skills & Experience: Proven experience with Azure Logic Apps development and deployment. Strong understanding of Microsoft Power Platform, especially: Canvas Apps Custom Pages Hands-on experience with Dynamics 365 Customer Engagement (D365 CE), including entity customisation and integration. Proficiency in Power Automate, Dataverse, and Common Data Service (CDS). Familiarity with REST APIs, JSON, and OData. Experience with More ❯

as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity … capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional … gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical More ❯

countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer's … as part of a team Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement Comfortable with learning and utilizing new software and More ❯

increasing adoption across its various use-cases. This role will be crucial in optimizing navigation paths, developing marketing technology solutions, and enhancing the Amazon Pay homepage experience to boost customer engagement and usage. Key job responsibilities Own and optimize the customer journey to Amazon Pay across multiple navigation touchpoints within Amazon's ecosystem, with the goal of … bill payments, peer-to-peer transfers) • Create and manage marketing technology products including push notifications, WhatsApp channels, and email campaigns to promote Amazon Pay use-cases and drive user engagement • Collaborate with UX/UI teams to design intuitive, conversion-focused interfaces for Amazon Pay integration points • Partner with analytics teams to establish measurement frameworks for traffic sources, use … case adoption, and homepage engagement • Work cross-functionally with Engineering, Marketing, and Business Development teams to implement high-impact features that showcase Amazon Pay's value proposition • Define and track key performance indicators (KPIs) for Amazon Pay traffic growth, use-case adoption, and homepage effectiveness A day in the life A typical day will contain a mixture of all More ❯

increasing adoption across its various use-cases. This role will be crucial in optimizing navigation paths, developing marketing technology solutions, and enhancing the Amazon Pay homepage experience to boost customer engagement and usage. Key job responsibilities Own and optimize the customer journey to Amazon Pay across multiple navigation touchpoints within Amazon's ecosystem, with the goal of … bill payments, peer-to-peer transfers) • Create and manage marketing technology products including push notifications, WhatsApp channels, and email campaigns to promote Amazon Pay use-cases and drive user engagement • Collaborate with UX/UI teams to design intuitive, conversion-focused interfaces for Amazon Pay integration points • Partner with analytics teams to establish measurement frameworks for traffic sources, use … case adoption, and homepage engagement • Work cross-functionally with Engineering, Marketing, and Business Development teams to implement high-impact features that showcase Amazon Pay's value proposition • Define and track key performance indicators (KPIs) for Amazon Pay traffic growth, use-case adoption, and homepage effectiveness A day in the life A typical day will contain a mixture of all More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all … customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and … operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and More ❯

working with a global digital content brand to find a Retention Marketing Manager to join their international marketing team. This is a fantastic opportunity for someone with a strong customer-centric mindset and proven experience in lifecycle marketing, campaign testing and digital optimisation, especially within a subscription-led or consumer internet business. The successful candidate will join the Global … Retention Marketing team , which operates across 13 international marketplaces, and plays a key role in driving customer engagement and reducing churn through smart, data-led retention strategies. What you'll be doing: Own and deliver multi-channel retention marketing campaigns across web, app, email and direct mail. Build and implement A/B tests, analyse performance data, and … draw actionable insights to inform future strategies. Collaborate with product, creative, growth, legal, and finance teams to deliver best-in-class customer experiences. Work closely with localisation teams to adapt messaging for international markets. Translate customer behaviour insights into personalised and impactful retention strategies. Maintain documentation of test results, campaign performance and learnings for continuous improvement. Assist with More ❯

regional sales teams. In addition, this role will lead the planning and execution of Unily's flagship annual event, Unite, bringing together industry leaders, customers, and prospects to drive engagement and business growth. As the Senior Field Marketing Manager, you will manage a team of two and report to the Chief Marketing Officer. You will develop and execute marketing … generate pipeline and revenue in partnership with regional sales teams. Sales Alignment: Work closely with sales leadership and sellers to understand regional needs and tailor marketing initiatives to drive engagement and conversion. Event Management: Own the planning and execution of Unite, our major annual global event, as well as regional events, trade shows, and customer roundtables. Pipeline Generation … Acceleration: Design and execute targeted campaigns, webinars, executive roundtables, and customer engagement programs, to move prospects through the funnel. Budget & Performance Management: Oversee the field marketing budget, ensuring ROI-driven investments, and track campaign performance with clear metrics and reporting. Team Leadership: Manage and mentor a team of two field marketers, fostering professional growth and operational excellence. Content More ❯

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. … We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting … millions of customers, and is trusted to do this by the world's leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue - and often all their profits - from the extra products or services they sell. This economic edge More ❯

web applications quickly and efficiently. With high productivity and AI-assisted tools, customers can overcome strategic challenges including modernising and integrating existing applications, automating business processes and creating exceptional customer experiences. Solutions built with OutSystems are secure, resilient, cloud-native, built to scale and can be continuously evolved. The OutSystems high-performance low-code platform is considered one of … customers across 87 countries and 22 industries, more than 400 partners and a 600,000 developer community. The company is known for creating a culture of innovation inside its customer organisations, with many working with OutSystems for more than a decade. Founded in 2001 in Portugal, we have offices across the world (the UK, US, Netherlands, UAE, Portugal, Germany … with a focus on optimising marketing spend and ROI. You will oversee and manage demand generating activities driving high quality interest from accounts and individuals within the Outsystems ideal customer profile. You'll understand how these leads move into and through the sales lifecycle and measure the overall effectiveness and ROI of marketing programmes, channels, initiatives and campaigns in More ❯

lab time and formal training/accreditation. Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations. Key responsibilities Customer Opportunities - Work with customers, salespeople and BDMs to qualify opportunities, understand business … handover of projects into the delivery teams and acting as an escalation point during their life and transition into service. CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise. SME Evangelist - Explain and evangelise the features, benefits and technical … Sales community to draw upon as the need arises. Support the documentation and adoption of agreed standards and practices within our deployments and work to ensure a high-quality engagement for every customer. Repeatable Solutions – Support making what we do more repeatable, more profitable and less risky by helping to identify and build standardised offerings, boilerplate content and packaged More ❯

of contact between internal and external teams, ensuring effective communication and collaboration on all aspects of product specifications. This role involves managing product data, maintaining compliance with regulatory and customer standards, and addressing food safety and quality concerns with suppliers and other stakeholders. The position is essential to upholding the companys commitment to product quality, safety, and customer … with the Warehouse team to align specifications with storage and handling needs. Liaises with suppliers, customers, and key stakeholders to manage product information and address queries. Supports Sales, Marketing, Customer Engagement, and NPD teams with accurate product data and coordinates with Finance to align specifications with financial requirements. Responsibilities of a Specifications Technologist include: Update and maintain detailed … product specifications to ensure alignment with regulatory requirements, customer expectations, and internal standards. Ensure all product specifications are supported by validated claims such as nutritional, health, provenance, allergen claims, RSPO, etc. Manage DDF internal specification databases to ensure all information is accurate, current, and accessible to relevant stakeholders. Validate product labels to ensure they accurately reflect specifications and comply More ❯

strategic vision for OPSWAT’s Email Security products based on market analysis and competitive landscape. Work with engineering to develop product requirements, create roadmaps, and set success criteria. Translate customer needs into actionable development plans. Support sales and marketing through technical insights, customer engagement, and business development activities. Lead go-to-market initiatives, including sales enablement, content … creation, and business proposals. Build relationships with stakeholders across sales, channels, and technology partners to increase adoption. Participate in sales calls, proof-of-concept demonstrations, and customer escalation support. Manage flexible working hours and occasional international travel. What We Need from You At least 5 years in B2B Product Management, with 3+ years in Email Security. Deep knowledge of More ❯

technology strategy to support business growth, operational efficiency and innovation across the business Lead technology decision-making at board level, ensuring alignment between business objectives and technology investments eCommerce & Customer-Facing Technology: Lead the development and optimisation of next-gen e-commerce platforms, ensuring a seamless, personalized experience across all digital touchpoints, including web, mobile, and social commerce Drive … the integration of headless commerce, microservices architectures, and omnichannel solutions to improve global scalability, reduce time to market, and enhance customer engagement Define strategies for AI-driven personalisation, virtual try-ons, and seamless checkout to enhance the customer journey across online and offline channels Enterprise Architecture & IT Infrastructure: Oversee the design and implementation of cloud-first, scalable … of enterprise systems architecture, integrating ERP, CRM, and AI-powered manufacturing to streamline business operations Ensure data governance, cybersecurity, and compliance are upheld at the highest standards to protect customer data and business-critical information across multiple global markets Implement next-gen technologies, such as IoT, blockchain, and AI-driven analytics, to drive efficiency, traceability, and predictive intelligence across More ❯

seeking a Product Manager to lead the development and growth of GameTime . This is a fully remote role, working closely with global teams across Product, Engineering, UX, and Customer Success to enhance the product, ensure strong market adoption, and expand Duetto's presence in the limited-service hotel segment. Key Responsibilities Product Strategy & Vision: Define and communicate the … product vision and strategy for GameTime, ensuring alignment with Duetto's overall mission and customer needs. Market Research: Conduct deep market analysis to understand the pricing and revenue management challenges of limited-service hotels, refining GameTime to address these needs effectively. Product Development: Work with engineering and design teams to develop new features, improve automation, and enhance usability for … limited-service hotel operators. Customer Engagement: Gather direct customer feedback, identify pain points, and validate product enhancements to ensure GameTime delivers measurable value. Cross-Functional Collaboration: Partner with Sales, Marketing, and Customer Success teams to drive adoption, support go-to-market strategies, and improve the customer experience. Performance Monitoring: Define, monitor, and analyze key performance More ❯

Services AI Data Solution Principal (Services Technical PreSales), based London Job Summary: The Services AI Data Solutions Principal is a customer-facing, technical presales leader responsible for driving Dell Technologies’ AI and Data Services revenue across a wide portfolio of enterprise customers and industries. This role requires strong technical expertise in AI and associated Data engineering and Data management … This role carries sales pipeline joint-ownership within an aligned pod of professionals, quota-bearing objectives, and requires the ability to manage multiple active pursuits simultaneously across a diverse customer set. Key Responsibilities: Sales Motion & Business Development Lead technical presales engagements across multiple concurrent customer opportunities. Lead the development of services proposals in collaboration with other Dell teams … and customer stakeholders. Facilitate consultative workshops with customers to; Understand key customer challenges and position Dell Technologies services value Translate business requirements into actionable proposals with outcomes aligned to measurable business outcomes. Confidently communicate vision and value proposition to technical and executive audiences Serve as the accountable technical SME driving deal progression, revenue attainment, and closure. Partner with More ❯

GTM) strategies, positioning, messaging, and product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth objectives. This Director of Product … Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this role is for you! WHAT YOU'LL DO Product Marketing Strategy & Leadership: Develop and execute … product launches and features, ensuring cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the customer , gathering feedback and More ❯

Job ID: Amazon Web Services Japan GK - D90 Amazon Web Services (AWS) is seeking a Deal Lead for the Strategic Customer Engagements (SCE) team in Tokyo, Japan. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or … their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE team and … will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own engagement with customer C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go More ❯

the development and execution of marketing campaigns for Smart Products and features, ensuring they align with wider product launches and promotions. Market Research & Analysis : Conduct market research to identify customer needs, trends, and competitors. Use insights to guide marketing initiatives and optimize campaign performance. Cross-Functional Collaboration : Work closely with product managers, developers, functional teams and designers to ensure … authentically plug into to drive brand relevance and product desirability. Performance Tracking : Monitor, analyse, and report on the performance of marketing campaigns. Provide recommendations to improve effectiveness and ROI. Customer Engagement : Build and maintain relationships with customers, fostering engagement and driving product adoption and retention through targeted marketing programs. Brand Advocacy : Champion the brand voice and ensure More ❯

alignment, focus on objectives, and winning culture. Strategic Sales Leadership: Lead and execute the global sales strategy for Real Time Payments solutions, achieving aggressive growth targets and deepening client engagement, maintaining focus on revenue and margin. Product Commercialization and Partnerships: Oversee the development and execution of go-to-market strategies and market-facing value propositions for RTP, including new … alignment with strategic and financial targets. Key Skills and Qualifications: - In-depth understanding of the payments industry including industry trends, regulatory impacts, and competitive dynamics, demonstratable track record in customer engagement and acquisition. - Proven track record of commercial leadership in payments, financial services, or technology sectors, ideally within RTP - Extensive experience in product commercialization, solution marketing, sales or … and profitability metrics - Expertise in solution marketing and go-to-market strategies - Strong contract negotiation and deal structuring skills - Analytical and data-driven decision-making approach - Exceptional leadership, stakeholder engagement, and communication skills - Bachelor's degree in Business, Finance, Technology, or related field (MBA or equivalent advanced degree preferred) Experience Level: Senior Executive (15+ years relevant experience with significant More ❯

optimise our marketing efforts and drive growth. As a Marketing Analyst at VEED, you'll work closely with the Marketing and Growth team to: Track performance Improve lead generation, customer acquisition and retention If you love working with data, uncovering trends, and helping shape marketing strategies, this role is for you and you will have great scope to take … media, website analytics) to assess performance and ROI Develop and maintain dashboards and reports to track key marketing KPIs Proactively deliver actionable insights and recommendations to improve lead generation, customer engagement, and conversion rates Work closely with marketing, sales, and product teams to align strategies and improve funnel performance Collaborate with the development team to set up new … marketing analytics tracking using Google Tag Manager and improve existing tracking Segment audiences and analyse customer behavior to support targeted marketing efforts Support attribution modeling to understand which marketing channels drive the highest impact Assist in forecasting and budgeting for marketing campaigns Stay updated on industry trends, analytics tools, and best practices in SaaS marketing Get involved in building More ❯