26 to 50 of 414 Customer Engagement Jobs in London

play a crucial part in helping brands enroll and optimize their product support offerings-spanning setup, troubleshooting, warranty services, replacement parts, trade-ins, and recycling solutions-to improve the customer experience, reduce returns, and enhance product sustainability. The Account Manager will work closely with the Customer Insights Program (CIP) lead to prioritize target brands and products. With guidance … PLS. Key job responsibilities Brand Prioritization & Targeting - Leverage insights from the CIP program to identify high-priority brands and products for PLS expansion. - Analyze return trends, defect drivers, and customer engagement metrics to develop targeted outreach plans. Brand Engagement & Awareness - Partner with the SIP program lead to execute multi-channel brand engagement strategies, including email campaigns … trends and adoption rates across brands and marketplaces. - Gather and synthesize Voice of Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence More ❯

to help bring this new product to additional client segments and realize its full potential. As part of the Application Specialist team, you will work at the intersection of customer engagement, sales, enablement, product, and engineering. Your role will involve guiding clients through complex business challenges, aligning AlphaSense’s AI-powered insights to meet their goals, and contributing … real-world feedback to influence our product roadmap. This role requires deep technical expertise, creativity in problem-solving, and outstanding client engagement skills. What You’ll Do: Develop a deep understanding of clients’ strategic business and technical objectives, mapping AlphaSense’s capabilities to drive organizational impact. Act as a trusted advisor , guiding customers and prospects in executing effective data … and knowledge management strategies with AlphaSense’s EI solution. Lead technical evaluations by designing and delivering compelling product demonstrations that highlight unique Enterprise Intelligence use cases and applications. Drive customer adoption by identifying new, creative applications for our EI solution across diverse industries and functional areas. Collaborate closely with engineering to ensure seamless post-sale support and product optimization. More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can … analytics for proactive issue resolution. Payment Risk & Fraud Management • Oversee payment security, fraud prevention, and risk mitigation strategies across all payment channels. • Ensure compliance with PCI DSS, PSD2, Strong Customer Authentication (SCA), AML, and cross-border payment regulations. • Optimize authorization rates while reducing fraud, chargebacks, and transaction failures. Analytics & Optimization • Utilize payment data and insights to optimize transaction success … innovative transactions. With a strong emphasis on consumer payments, fraud prevention, and payment risk management, this role is pivotal in delivering cutting-edge digital payment solutions that enhance the customer journey. If you’re passionate about scaling payment solutions, optimising transaction flows, and driving digital payment innovation, we’d love to hear from you. If you need any extra More ❯

access to price assessments, reports, forecasts, a dedicated news channel, and supply and demand data. Learn more at: . About the Role We are seeking a dynamic, strategic, and customer-focused Head of Customer Service to lead and elevate our global customer-facing teams, including Customer Success, Training, and Customer Support. This role is critical … for delivering a consistent, high-quality customer experience while fostering a high-performance, agile, and proactive culture aligned with evolving customer expectations. We seek a results-driven leader with operational expertise and strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and improve a … forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance with meaningful KPIs, and fostering accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support), ensuring alignment More ❯

the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. 🔍 Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing … trends, and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling … data and share insights clearly with both technical and commercial teams. 🌟 It’s a Bonus If You Have: Experience working with retail, e-commerce, or consumer data Knowledge of customer segmentation, churn analysis, or product recommendation engines A passion for retail trends and consumer psychology A curious mindset and eagerness to learn in a fast-paced environment 🎁 What’s More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase More ❯

choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data … Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You … for the world's most innovative companies . A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data More ❯

choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data … Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You … for the world’s most innovative companies . A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data More ❯

leading-edge, multichannel, global, fully integrated function within the business. We have built an inclusive and diverse team operating across four layers: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our team of over 100 digital experts collaborates with global partners to deliver retail technology excellence, with a focus on the future. We operate in an agile, fast … brand growth. We have invested over £12m in technology during the pandemic to future-proof our infrastructure and strengthen our thought leadership. The Role We are seeking a strategic, customer-centric CRM Manager with proven experience to join our dynamic team. The key focus is to increase frequency and lifetime value by leveraging customer insights and trends to … managing one direct report (CRM Coordinator). Reporting to the Global Retention Lead, this role requires strategic leadership, strong CRM expertise, and a passion for data-driven insights. Develop customer-focused initiatives to drive retention goals while managing operational campaign delivery Utilize CRM analytics platforms to monitor campaign performance, track KPIs, and present insights to stakeholders Create targeted segmentation More ❯

and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job * Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. * Support Digital Transformation deployment, go live, service introduction and post … performance and functionality. * Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise. What you need: * In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. * Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.The Job* Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.* Support Digital Transformation deployment, go live, service introduction and post … system performance and functionality.* Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.What you need:* In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.* Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase More ❯

our customers as individuals — no matter what they’re going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience … translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game … changing insights into their customer base. Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase More ❯

and lead go-to-market strategies for AI and data science services. Identify and pursue high-value commercial opportunities and partnerships. Drive business development and client acquisition initiatives. Client Engagement & Advisory Partner with C-suite and senior stakeholders to translate data insights into actionable business strategies. Lead proposal development, pitch presentations, and contract negotiations. Ensure delivery of impactful, revenue … generating analytics solutions. Data Science & AI Innovation Design and deploy machine learning models and advanced analytics that optimise performance, customer engagement, and profitability. Support strategic decision-making through data-driven insights and predictive modelling. Team Leadership & Capability Building Lead cross-functional teams of data scientists, engineers, and business experts. Foster a results-oriented, commercially-focused team culture. Collaborate … Ability to lead high-performing teams and drive cross-functional collaboration with clear, outcome-oriented focus. Demonstrated success delivering high-impact projects that have directly contributed to revenue growth, customer acquisition, or operational efficiency. Deep understanding of commercial business models and market dynamics. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function More ❯

SARL (UK Branch) AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you passionate about helping UK enterprises transform their businesses through Generative AI and Machine Learning? Do you love building new strategic and data-driven businesses? Do you want to join AI Specialty sales organization, one of the … AI/ML solutions for enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build Trust with Executives, Data Science More ❯

Dynamics F&SCM Consultants to join our growing team. You will deliver high profile and high value Dynamics AX/365 projects and have a proven track record in customer engagement and application consultancy. You will utilise your experience and consulting skills to: Primary accountabilities Carry out pre-sales engagements; Work with customers to understand and define their … courses; Design and test customisations to the Dynamics AX/365 system; Participate in go-live stages of project; Ensure projects remain on track through daily communications with the customer and/or project manager; Participate in informal or formal design and architecting sessions with fellow consultants; Supervise and mentor consultants. About you You will demonstrate leadership qualities and More ❯

discovery through to flawless go-to-market and continuous improvement, ensuring efficient delivery of high-priority initiatives with robust requirements and agile practices. Champion User & Data-Centricity: Deeply understand customer needs and pain points through qualitative and quantitative insights for informed decision making, centred on our customers and partners, and network effects. Inspire & Influence: Be a product evangelist, effectively … and self-starter attitude, comfortable with autonomy, change and thriving in fast-paced environments. Ability to coach, develop and mentor other PMs in the team Experience within loyalty and customer engagement welcome, but not mandatory Comfortable with key collaboration and analytical tools - e.g. JIRA, Figma, Miro, Tableau Problem-Solving & adaptability - demonstrated ability to thrive in the ambiguous, proactively More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

Workday applications to drive business success and competitive advantage. Digital Transformation Support: Guide clients through ERP transformations, including migration to SAP S/4HANA and Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. As … in at least two of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements for More ❯

with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to create … a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison between stakeholders (business … end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer More ❯

fashion. Next up for this global powerhouse is to continue expanding their eCommerce team with a Digital Analytics Manager who will ensure digital performance insights drive growth, efficiency and customer engagement. The Role This role requires a balance of strategic thinking and hands-on excecution as you lead a team to drive data-informed decision making across their eCommerce … and marketplace businesses. You will work cross-functionally with teams in Digital, Marketing, IT and Technology to optimise user experience and maximise revenue opportunites by understanding customer behaviour, site performance, audience attributes and segmentation as well as financial/business metrics. As well as site metrics, this role is very focused on commercial insights meaning financial/trading/… making. - Reporting - Design, build and deploy BI solutions to all key stakeholders, as well as identifying opportunities for improvement in current reporting methods. - Digital & Web Analytics - Oversee website and customer journey analytics while working closely with internal teams to improve digital performance - Marketplace & eCommerce Data Insights - Partner with stakeholders to track and optimise sales performance, channel attribution and profitability. More ❯