26 to 50 of 115 Customer Engagement Jobs in London

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics CRM Senior Consultant is a core team member of KPMG's customer … on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, Report development Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI) Good understanding of Dataverse including customisations and development of Business Data Models for different … activities as required including building demo and proof of concept solutions for various client presentations Work on the creation of Dynamics 365 solutions and industry templates Meet and exceed customer expectations of business knowledge, skills and behaviour Support practice & business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives etc. Ensure timely completion of internal processes More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview This role is kingpin to our client's customer delivery of Microsoft Dynamics … At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service; Strong exposure to presales; Conducting interviews to hire talent; Mentoring juniors; Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI … teams; Business process mapping, modelling and documentation knowledge. Responsibilities Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams; Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables; Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview This role is kingpin to our client's customer delivery of Microsoft Dynamics … At least 5-6 end to end large scale implementations with D365 CE (or lower versions); Proven experience designing applications using various modules of D365 CE like Sales, Marketing, Customer Service & Field Service Strong exposure to presales Conducting interviews to hire talent Mentoring juniors Proven experience designing applications which use Power Platform (Power Apps, Automate, Virtual Agents, Power BI … teams Business process mapping, modelling and documentation knowledge. Responsibilities Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams; Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables; Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues More ❯

data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content … data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our … maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. More ❯

About the Role The CRM & Web Specialist plays a key role in the marketing team, focusing on customer engagement and digital experience. This role manages the CRM platform and website to ensure effective customer communication, seamless user journeys, and data-driven optimisation that supports awareness, engagement, and conversion goals. Working cross-functionally with teams such as … Paid Media, Content, and Social, the CRM & Web Specialist ensures all digital touchpoints deliver consistent and engaging experiences that strengthen customer relationships. Tasks & Typical duties/responsibilities may include, but are not limited to, the following CRM Management Manage day-to-day operations of the CRM platform, including data quality, segmentation, and campaign execution. Plan, build, and deploy email … campaigns that nurture leads, engage customers, and support retention goals. Develop and optimise automated journeys and triggered communications based on customer lifecycle and behaviour. Track, analyse, and report on CRM performance metrics (open rates, CTR, conversions), identifying opportunities to enhance engagement. Collaborate with internal stakeholders to align CRM activity with broader marketing and business objectives. Website Management Own and More ❯

supporting customers and partners. As a member of our small but rapidly growing team, you will wear many hats, providing 2nd/3rd line support, conducting pre-sales/customer demonstrations, and performing onsite rollouts when required. Key Responsibilities: Subject Matter Expertise: Become the subject matter expert (SME) for our VoIP platform and related technologies. Provide guidance and knowledge … systems to customers and partners. Diagnose and resolve technical issues related to VoIP systems, SIP protocols, and network configurations. Maintain accurate and detailed records of support requests and resolutions. Customer Engagement: Deliver exceptional customer service through effective communication and problem-solving. Assist customers with the setup, configuration, and troubleshooting of their VoIP systems. Conduct pre-sales demonstrations … and presentations to showcase our VoIP platform’s features and benefits. Onsite Support and Rollouts: Travel to customer sites as needed to perform installations, configurations, and rollouts of VoIP systems. Ensure smooth and efficient deployment of VoIP solutions, addressing any onsite issues promptly. Collaboration and Flexibility: Work collaboratively with cross-functional teams, including sales, engineering, and customer service. More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an … Azure DevOps Strong communication and collaboration skills Strong analytical thinking and problem-solving skills Ability to work as a team player and leader in a diverse technical environment Be customer-service oriented Be able to work in a fast-paced, changing environment Proficient in spoken and written English Willing to travel across the UK and abroad when required Graduate … scoping, estimation, and task planning for assigned projects Following the project work plans to meet functionality requirements, project objectives and timelines Providing accurate and complete technical architectural documents Addressing customer queries and issues in a timely manner Providing mentoring and hands on guidance to other team members Microsoft Business Solutions Overview Your long-term future is every bit as More ❯

Consultant Start: ASAP Duration: 6-12 months Location: remote to start, must be accessible to London ad hoc Rate: negotiable DoE We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams … end D365 CE implementation projects delivered. Strong understanding of Agile and Waterfall delivery approaches. Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification). Experience with SharePoint integration, Power Pages, and Azure DevOps. Excellent communication and stakeholder management skills at all organisational levels. Ability to lead functional teams More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and highly skilled and experienced Dynamics 365 F&O … Deliver all consultancy according to the company's Project Methodology, ensuring that all software applications are implemented successfully according to the project plan Be expected to meet and exceed customer expectations from a business knowledge, skills and behaviour perspective Identify business/project risk and mitigate or communicate as necessary Ensure progress updates are communicated to relevant parties both More ❯

finance, insurance, and beyond, validating our vision of Raft as the enterprise AI platform that can scale across industries. As we continue to grow, we're looking for a Customer-Facing Technical Program Manager — part Technical Program Owner, part Forward Deployed Engineer who can work directly with enterprise customers to implement, debug, and optimize AI-driven solutions. This is … with enterprise customers and internal teams to deliver short-cycle, high-impact initiatives, coordinating engineers, aligning priorities, and ensuring successful outcomes in dynamic environments. You'll engage deeply with customer engineering teams to ensure successful deployments, troubleshoot integration issues, and creatively build solutions using our platform and existing toolsets. This isn't a process-heavy PM role. It's … about situational leadership, creativity, influence, and execution. This is a high-impact, customer-facing technical role, ideal for someone who loves working close to real users, enjoys solving ambiguous problems, and thrives in a fast-moving environment where AI is applied in the real world. What You'll Do: Drive Complex, Fast-Moving Programs Coordinate multiple workstreams with internal More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and skilled Dynamics 365 F&O Functional Consultant to … fundamental role in supporting the Practice Lead and Principal Consultant to ensure the smooth running of operations. The Lead Consultant is to act as a bridge between the onsite engagement team and the client team. A Lead Consultant will be accountable for collating engagement requirements and translating those into implementable actions. Job Location: Silema, Malta Work Type: Hybrid … functional areas: Project Operations, Finance, Warehouse, Field Service Lead Finance Business Partner of Digital Platforms within Connected Technology The D365 Finance & Operations Functional Lead Consultant will: Work with onsite engagement team & client team to gather requirements, determine expectations & finalize deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

leader to join our Commercial team as Head of Subscription Revenue. You will own and accelerate the growth of Liv-Ex's subscription business, optimising revenue streams, retention and customer engagement across the global fine wine market. Reporting to the Chief Commercial Officer, you will work across teams to translate strategic priorities into actionable initiatives that drive measurable … From the new business pipeline through to onboarding, renewals, upsell, cross-sell and retention. Design and implement pricing, subscription packages and licensing models that meet the needs of different customer types, from enterprise clients to smaller businesses. Inspire and manage a high-performing commercial team Partner with Product and Data teams to influence the roadmap and ensure subscription offerings … evolve in line with market needs and customer feedback. Take full ownership of revenue forecasting, performance metrics, and subscription analytics, delivering insights and recommendations to the executive team to drive ARR growth. Partner with Marketing to define and drive subscription growth strategies, ensuring campaigns and programs effectively optimise acquisition, adoption, and long-term customer value. Build scalable operational More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

Global CRM Strategy and Journey Planner Step into an exciting opportunity with a global travel and tourism company, where you can play a pivotal role in shaping customer experiences. As a Global CRM Strategy and Journey Building Lead, you will be instrumental in enhancing customer engagement, delivering personalised communication strategies, and driving significant revenue growth. Key Responsibilities … The role combines customer journey planning and email campaign execution with data-driven reporting, lead conversion analysis, and strategic insights from Salesforce data to optimise engagement and revenue. Essential Skills Salesforce Marketing Cloud Expertise: SQL and AMPscript Journey Builder Mastery: Expertise in designing and managing intricate email journeys is crucial. This includes audience segmentation, automation, and ensuring a … personalised approach to customer communication. Data Analysis Proficiency: A solid grasp of data visualisation tools such as Power BI, Tableau, or Excel Offered: Up to £70,000 per annum Flexible remote working 10% annual bonus BUPA healthcare Travel discounts If you think you're the right fit for the role, please apply! No sponsorship provided! To find out more More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an … Requirements Minimum of 7 years' service delivery management experience working within an IT Support/Managed Services environment Good communication skills and an excellent command of English language Strong customer focus with the ability to operate at all contact levels including senior manager/director level Demonstrable problem-solving skills Strong commercial acumen, with the ability to identify and … lead qualities, with experience of influencing and impacting leadership communities at varying levels Able to work independently with minimal direction ITIL certified Responsibilities Provide end to end ownership of customer service contracts Building relationships with customers to ensure renewals year on year of managed service contracts Financial Responsibilities for the commercial elements of the customer service contracts Work More ❯

to positively impact our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximise customer satisfaction while minimising operative costs. Whatever drives you, you'll find it here. You can be the change at RELEX. This is a hybrid role with occasional visits to … supply chain data to optimize our customers' business processes? Then strengthen our team in software implementation and consulting projects! Our team plays a key role in identifying and interpreting customer needs, developing innovative solutions, and delivering value adding features for our clients. This position requires analytical expertise, strong problem solving skills, and excellent consulting abilities. What you'll be … doing: Customer engagement: Work cross functionally to ensure customer needs are met. Solution design and architecture: Create innovative solutions within our software that deliver measurable value for our customers. Solution presentation and consulting: Develop customized system demonstrations and presentations to meet customer requirements and build trust in proposed solutions. Testing and quality assurance: Develop and execute More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role of a Consultant 2 is to ensure clear and transparent communication across internal … English language skills Strong organisation and prioritisation skills Resilient and comfortable working in fast changing environments Team player and able to work on own initiative Responsibilities: Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The role calls for a motivated and skilled Dynamics 365 Finance and Operations - Consultant … Strong organisation and prioritisation skills Resilient and comfortable working in fast changing environments Team player and able to work on own initiative Prepared to Travel Responsibilities: Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview Our client is looking for talented D365 FO who will use her/his expertise … Finance Project Operations Warehouse Field Service Delivery of D365 FO end-to-end implementation projects including design, configuration, testing, training, cutover, post go-live support & reporting Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing Demonstrate excellent foundational consulting More ❯

organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's M365, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview Our client is looking for a Solution Architect who will be responsible for designing, developing More ❯

looking to take ownership of a high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex integrations, and deliver automated campaigns … analyse performance and produce clear reporting • Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and … lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong attention to detail and ability to manage multiple projects What We’re Looking For A proactive, analytical, and collaborative professional who can take ownership More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Job Location: Silema, Malta Work Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary More ❯

deployments. Ability to interpret and improve Secure Score metrics. Preferred Skills Familiarity with FastTrack methodology. Experience with Microsoft Sentinel and advanced threat analytics. Strong communication and advisory skills for customer engagement. Impact Deliver unified, AI-driven security across endpoints, email, identity, and cloud, reducing risk and simplifying compliance. People Source Consulting Ltd is acting as an Employment Business in More ❯