26 to 50 of 203 Customer Engagement Jobs in London

Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to commercial More ❯

Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to commercial More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

Customer Success Manager Based inthe London office (Holborn) or travelling toCustomer site around the UK About us: Tendable is a venture capital-backed, series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement … improve patient care. We're looking for driven people with a start- up mentality,who are passionate about making a positive impact. The role: We're looking for a Customer Success Manager to join our team. You'll be responsible for managing a portfolio of customer accounts at all levels within an organisation ensuring they receive maximum value … accounts, focused on retention, facilitating outcomes using Health tech, satisfaction and long-term success. You'll work closely with the wider Commercial and Product - Development teams to ensure our customer's voices are heard. This is a great opportunity for someone who thrives on providing exceptional service through building strong relationships, solving problems and driving impact. Proven experience in More ❯

Cinapsis is looking for a proactive and detail-oriented Customer Success Manager to join our growing team. In this role, you'll be the bridge between our customers and our product, ensuring they get maximum value from our solutions. You'll play a pivotal part in managing customer relationships, delivering exceptional training, and supporting the release of high … quality, error-free software in an Agile environment.If you enjoy building strong customer connections, have a passion for helping people understand and use technology effectively, and want to make a tangible impact on the success of a fast-moving digital health company, we'd love to hear from you. What You'll Do Deliver and Maintain Training - Develop, review … and deliver engaging training materials (guides, videos, help documentation) for new features and updates, both for customers and internal teams. Customer Engagement - Lead customer review meetings, gather feedback, and proactively address client needs. Product Testing & Quality - Support software testing by executing manual test cases, reviewing test data, and ensuring error-free releases. Internal Collaboration - Work closely with More ❯

Our client is looking for a proactive and detail-oriented Customer Success Manager to join our growing team. In this role, you'll be the bridge between our customers and our product, ensuring they get maximum value from our solutions. You'll play a pivotal part in managing customer relationships, delivering exceptional training, and supporting the release of … high-quality, error-free software in an Agile environment.If you enjoy building strong customer connections, have a passion for helping people understand and use technology effectively, and want to make a tangible impact on the success of a fast-moving digital health company, we'd love to hear from you. FWhat You'll Do Deliver and Maintain Training - Develop … review, and deliver engaging training materials (guides, videos, help documentation) for new features and updates, both for customers and internal teams.? Customer Engagement - Lead customer review meetings, gather feedback, and proactively address client needs.? Product Testing & Quality - Support software testing by executing manual test cases, reviewing test data, and ensuring error-free releases.? Internal Collaboration - Work closely More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

Cisco Technical Customer Success Manager (1 Braham Street, London, United Kingdom) Closing Date: 5th September 2025 Locations: Birmingham, Bristol, London or Manchester Enhanced Security Clearance: if successful, you must be willing and able to undergo Security Check (SC) level clearance. To gain you will need to have been a resident in the UK for a minimum of 5 years … and have no criminal record. Why this job matters BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey. As a Technical Customer … will be pivotal in driving utilisation of Cisco technologies. You’ll be helping customers to deliver their business objectives through the creation of technical adoption plans that align with customer goals to maximise returns from their technology investments. As the technical adoption expert, you'll lead on technical engagements with customers, influencing executive and customer technical decision-making More ❯

US, and our local Amazon Music team in Japan, incuding colleagues in marketing, label and artist relations, to set strategy, define, design, and directly manage all aspects of the customer experience. As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX … self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities You will excel in the following areas: - Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a … deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers. - Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment. - Business Growth: You manage the More ❯

The group is organized into four engineering Towers: Data Ingestion, Data Engineering, Data Warehousing, and Artificial Intelligence/Machine Learning. These are supported by three enabling Towers: Strategy & Operations, Customer Success, and Data Ops/Compliance. Based between the US, UK, and India, the team is 250 strong and committed to delivering value for FIS through data and AI. … leading technology and the highest security standards, will become the enterprise's new benchmark - allowing FIS to anonymize and commercialize data to drive value. As a member of the Customer Success Tower within the Enterprise Data & AI (EDAI) Team, you will work closely with a group of customers within FIS to help define and deliver Data & AI use cases … of business. Key responsibilities include: Product Strategy & Roadmap - Define and communicate the product vision and strategy for Data & AI use cases for your customers, aligning with business goals and customer needs. Customer Engagement - Engage with business stakeholders to gather feedback, understand their needs, and ensure the Data & AI products deliver value. Act as the voice of the More ❯

Microsoft Power Platform and Azure. Agent Development & Customization: Create and configure custom Copilot agents tailored to specific business needs. Extend Copilot capabilities using plugins, APIs, and enterprise data connectors. Customer Engagement : Understand customer requirements and challenges, recommending innovative and optimal technology solutions. Your Profile 12+ years of overall IT experience, including 3+ years in consulting, cloud application More ❯

Geo Accounts - EMC (Energy, Manufacturing and Communications) At Databricks, our core values are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their … part of this mission, using your technical expertise to demonstrate how our Data Intelligence Platform can help customers solve their complex data challenges. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward. You will engage … and make a better world! The impact you will have: Engage with some of Databricks' most complex customers to help them achieve their unified platform goals. Develop and execute customer engagement strategies in partnership with the Account Executives and Solutions Architects in your designated accounts. You will coach core account teams and peers on positioning, adoption strategies and More ❯

be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage. The Role As Customer Success Manager in Heimdal, you will be the primary trusted advisor to our customers, guiding them on how to get the most from our platform and ensuring they achieve … their strategic objectives. Preferably, you have 2-3+ years of previous experience in a Customer Success role within the IT/SaaS space, working with accounts in the public sector and understanding their unique priorities, procurement processes, and compliance needs. This is a great opportunity to develop your career and skills further within the cybersecurity sector. You will … work in close collaboration with sales leadership to improve retention, minimize churn risk, and drive additional growth through proactive engagement with your assigned customer base. You will take ownership of a portfolio of accounts, with a strong focus on public sector organizations, ensuring they see maximum value and measurable ROI from our solutions. This position carries a sales More ❯

providing member-relevant offerings Knowledge, Skills & Abilities Strong and proven experience in product or category management, especially for products tied to products areas like social and professional networks, community engagement, or customer engagement Highly commercial and numerate, able to build commercial models and conduct the required analyses to make informed data driven product decision especially regarding the … viability of potential products/services Can operate in an agile format, build prototypes, iterate, and update based on market and member/customer feedback Experienced working within a private equity environment, ability to operate a pace, understand the importance of impact and driving outcomes for customers Highly organised, able to develop strong go-to-market and project plans More ❯

on Experience + Bonus + Benefits About the Company We're talking about a forward-thinking consumer finance business, delivering products that genuinely put customers in control. Innovative. Ethical. Customer first. No jargon. No unnecessary complexity. Just fair, transparent lending and smart, data led decision making. If you like the sound of shaping strategies that make a real difference. … ........ Read On. The Role We're looking for a commercially minded Senior Analyst to join a collaborative analytics team, working at the heart of customer engagement and portfolio performance. The opportunity sits within an Existing Customer Management' analytics environment. This is a hands-on, data-driven role where you'll shape strategies that deepen customer relationships, improve profitability, and reduce losses, all while keeping customer outcomes front and centre. Expectations Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. Take a test and learn' approach, challenging the status quo to find More ❯

Customer Data Manager A leading integrated media agency , blending creative, media, experience, and technology to deliver exceptional results. They're known for combining entrepreneurial spirit with the scale and support of a global network. This role will be working on an innovative and fast-growing beverage brand based in the UK, known for its award-winning products and dynamic … approach to market expansion. They're on a mission to bring premium beverages to consumers, and have experienced rapid growth in product range, brand recognition, and customer base. The Opportunity We're seeking an experienced Customer Data Manager to lead, optimise, and shape the data processes focused on customer engagement and marketing initiatives. Key Responsibilities Own … and manage customer databases and dashboards, ensuring accuracy and actionable insights. Oversee data platforms and feeds to ensure seamless integration and reliability. Leverage first-party data for marketing insights and performance reporting. Collaborate with the Platform Product Lead on data acquisition strategies and ensure data accessibility. Explore AI and machine learning opportunities to personalise and optimise CRM efforts. Establish More ❯

Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Loyalty or Retention Analyst in the Customer Growth Analytics team, you'll work closely with stakeholders across CRM, Lifecycle Marketing, Digital, and our Loyalty Programme to deliver high-quality dashboards and insights that improve customer engagement, retention, and lifetime value. You'll act as a trusted analytics partner—supporting campaign planning, analysingprogramme performance, and surfacing insights that shape personalised customer journeys. The Role Partner with CRM and Marketing teams to analyse customer segments, triggers, and behaviours that influence retention and reactivation. Support the Loyalty Programme team with insights into member engagement, tier behaviours, benefit usage, and strategic KPIs. Build dashboards in Metabase that clearly communicate retention metrics, loyalty performance, and customer value trends. Write clean, efficient SQL to transform and extract data from large datasets across marketing, transactions, and customer interactions. Contribute to campaign measurement, A/B test design, and post-campaign analysis in partnership with Lifecycle More ❯