26 to 50 of 207 Customer Engagement Jobs in London

ServiceNow Engagement Manager (SEM) is responsible for leading small to mid-size ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central … delivery lead, ensuring alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement ...

Senior Customer Success Manager EMEA Enterprise SaaS Customer Data Platform & eCommerce Location: London (On-site 4 days a week) Type: Full-time Overview This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue … infrastructure of a well-established international company. Deeply embedded within clients’ technology stacks, it acts as a mission-critical layer for managing and activating customer data — powering everything from acquisition and onboarding through to retention, personalisation, and lifetime value optimisation. The product suite combines best-in-class capabilities across ...

ServiceNow Senior Engagement Manager (SEM) is responsible for leading ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring … alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID ...

European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders Execute our go-to-market strategy, positioning contextual protection as a customer engagement, retention and revenue driver Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership, and industry … highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First class communication skills, able to present, negotiate and influence at C-level within financial services organisations Experience with regulated industry ...

chance to help build a market almost from scratch. This is one of them. A high-growth SaaS company in the CRM/customer engagement space is scaling its UK&I enterprise team after a major funding round and huge global growth. Their platform sits across email … WhatsApp, chat and marketing automation — helping businesses manage customer engagement at scale through one unified platform. The business already has serious global traction, but the UK enterprise team is still relatively small, making this a rare opportunity to combine the backing and stability of a scaled company with ...

Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth … opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‐on leader who actively supports complex customer engagements when required. You will collaborate with cross‐functional orgs across Duffel including Product, Engineering ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate … about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team ...

role for someone wanting to sit above the detail. The business needs a hands-on technology leader capable of balancing technical strategy, customer engagement, delivery oversight and team leadership within a growing consultancy environment. They are looking for someone with the ambition and adaptability to step into … significantly larger engineering function over the next 12-18 months. The role will involve responsibility across architecture direction, team structure, recruitment strategy, bid support, customer engagement and technical assurance across secure programmes. What they are looking for: • Active SC Clearance as a minimum, DV highly desirable • Strong Defence ...

unique. The Field Marketing Manager UKI is responsible for leading, developing, and executing regional account-based field marketing strategies that drive pipeline growth, customer engagement, and revenue impact across Unit4’s priority verticals: Not-for-Profit, Professional Services Organizations, Public Sector, and Higher Education . This role operates … matrix organization and partners closely with Sales, Business Development, Global Marketing, and other stakeholders to ensure unified go-to-market execution across the full customer journey—from awareness and engagement through pipeline creation, acceleration, and expansion. Operating with a One Team mindset, this role balances strategic planning with ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role in delivering … improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role in delivering … improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With … working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data ...

Analytics Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long‐term success through our partnerships. In this … digital expert to stakeholders ranging from day‐to‐day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing customer ...

differentiated positioning, pricing and go‐to‐market motions; lead launches and competitive strategy; amplify sales productivity; and influence the product roadmap with deep market, customer and competitor insight. Your mission is to ensure that every product story Vixio tells is clear, compelling, and commercially powerful. You’ll guide … creation of product content, from sales collateral to thought leadership, ensuring every asset communicates value clearly and consistently. You’ll also lead customer‐facing product communications, crafting launch messaging, release updates and value‐based content that keeps customers informed and excited about what’s new. You’ll work closely ...

trade-offs, and system-level optimization across the full stack, to be implemented in Aalyria’s Spacetime platform. The role also involves a heavy customer-facing component, with the candidate expected to be comfortable interfacing with customer stakeholders at all levels and be able to lead technical discussions … with knowledge of the end-to-end service chain (UE → RAN → Core → Transport/SDN (inc. front, mid and back-haul) → Service layer) Lead customer engagement and projects around architecture for LEO/GEO/MEO and multi-orbit satellite systems integrated with 3GPP 4G/ ...

Immediate Start Available I’m supporting a major digital transformation programme looking for an Agentforce Business Analyst with strong Salesforce and AI-driven customer journey experience to support the optimisation of conversational platforms and customer engagement services. What we’re looking for The right Agentforce Business Analyst … should have: • Experience working with Salesforce (Service Cloud/Agentforce preferred) • Strong business analysis skills including requirements gathering, process mapping and stakeholder engagement • Experience analysing customer journeys, conversational data and operational performance • Understanding of AI-driven solutions, digital engagement platforms or conversational tools • Ability to communicate with ...

Senior Product Manager/Product Lead/Lead Product Manager/Digital Product Manager £600-700 inside IR35/Umbrella engagement and 2-3 days per week on site in London. Transactional communications platform Scope: We've partnered with a well known brand who are looking for a Senior … Product Manager/Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. You will ...

product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. … support multi‐site, multi‐channel operations and future international expansion Product & Digital Growth Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools Drive measurable improvements in conversion, basket size, customer frequency, and digital performance Support the delivery of high‐impact digital initiatives ...

Daisy O'Grady Description Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run automation‐led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We’re collaborative, curious and outcomes‐driven, and we invest … Senior Data Consultant to strengthen our Contact Centre Data capability. The role provides additional senior technical and consulting capacity, enabling us to meet growing customer demand and deliver against an expanding pipeline. This is a customer‐facing, hands‐on role spanning data engineering, analytics and consulting, helping customers ...

across all GRS & ID products, services and platforms. Develops the product messaging platform, ensuring clear and consistent messaging across key stakeholder groups during the customer journey (from acquisition to advocacy) and incorporating target customer needs. Builds compelling value propositions and tailored storylines for our customers’ jobs … done, buyer personas and/or strategic industry verticals. Provides matrixed engagement and project leadership with partners in Marketing, Sales, Product Management, Commercial, External Affairs, Executive Leadership, etc, as required, and across other Crane NXT business units. Understands the buyer's journey from awareness to decision-making, and further ...

Title: Senior Consultant - Data Science (Customer Data) Salary: £60,000-£70,000 + ~£4,000 bonus Location: Hybrid (UK-based) Type: Permanent About the Role We're hiring a Senior Consultant - Data Science (Customer Data) to join a global consultancy that fuses data science, creativity, and strategy … help leading brands enhance customer engagement through intelligent data solutions. You will play a key role in delivering advanced analytics and AI‐driven insights within customer and marketing contexts. This is an exciting opportunity to combine technical excellence with consulting impact across major clients and industries. What ...

AbsoluteLabs AbsoluteLabs is a business and technology consulting and digital transformation services company. We help organisations stay competitive and innovative by anticipating rapidly changing customer behaviours. Our strength lies in delivering tailored, outcome-driven solutions across cloud, data, platforms, and enterprise systems—helping clients adapt, scale, and innovate … policies, and processes. Additional Retail-Focused Responsibilities: • Lead architecture for Retail-focused initiatives such as omnichannel transformation, POS integrations, order fulfilment, inventory management, and customer engagement programmes. • Design solutions supporting the full Retail lifecycle — from store operations to online customer journeys. • Work with cross-functional retail teams ...